Solved: Service - Hughesnet Community

Reggie · ‎02-24-2020

If a costumer has Gen4 & would like to cancel their service, what equipment needs to be returned.

Liz · ‎02-24-2020

Hi Reggie,

Thanks for asking. A Gen4 lease customer would have to return the radio at least. If they still have an HT1x00 model modem, we don't need those returned anymore. If a customer has the latest HT2000w, then we requre that modem and its power supply returned, in addition to the radio.

Please let me know if you have any other questions!

Thanks,

Liz

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View solution in original post

Liz · ‎02-24-2020

Hi Reggie,

Thanks for asking. A Gen4 lease customer would have to return the radio at least. If they still have an HT1x00 model modem, we don't need those returned anymore. If a customer has the latest HT2000w, then we requre that modem and its power supply returned, in addition to the radio.

Please let me know if you have any other questions!

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Reggie · ‎02-24-2020

Thank you.

I will add this to my library.

Liz · ‎02-24-2020

You're welcome, Reggie!

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!