Forum Discussion

Reggie's avatar
Reggie
Teaching Assistant
5 years ago

Service

If a costumer has Gen4 & would like to cancel their service, what equipment needs to be returned.
  • Liz's avatar
    Liz
    5 years ago

    Hi Reggie,

     

    Thanks for asking. A Gen4 lease customer would have to return the radio at least. If they still have an HT1x00 model modem, we don't need those returned anymore. If a customer has the latest HT2000w, then we requre that modem and its power supply returned, in addition to the radio. 

     

    Please let me know if you have any other questions!

     

    Thanks,

    Liz

     

     

Liz's avatar
Liz
Moderator
5 years ago

Hi Reggie,

 

Thanks for asking. A Gen4 lease customer would have to return the radio at least. If they still have an HT1x00 model modem, we don't need those returned anymore. If a customer has the latest HT2000w, then we requre that modem and its power supply returned, in addition to the radio. 

 

Please let me know if you have any other questions!

 

Thanks,

Liz

 

 

  • Reggie's avatar
    Reggie
    Teaching Assistant
    5 years ago

    Thank you.

    I will add this to my library.

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      You're welcome, Reggie!

       

      -Liz