Forum Discussion

Reggie's avatar
Reggie
Teaching Assistant
5 years ago

Service

If a costumer has Gen4 & would like to cancel their service, what equipment needs to be returned.

  • Liz's avatar
    Liz
    5 years ago

    Hi Reggie,

     

    Thanks for asking. A Gen4 lease customer would have to return the radio at least. If they still have an HT1x00 model modem, we don't need those returned anymore. If a customer has the latest HT2000w, then we requre that modem and its power supply returned, in addition to the radio. 

     

    Please let me know if you have any other questions!

     

    Thanks,

    Liz

     

     

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi Reggie,

     

    Thanks for asking. A Gen4 lease customer would have to return the radio at least. If they still have an HT1x00 model modem, we don't need those returned anymore. If a customer has the latest HT2000w, then we requre that modem and its power supply returned, in addition to the radio. 

     

    Please let me know if you have any other questions!

     

    Thanks,

    Liz

     

     

    • Reggie's avatar
      Reggie
      Teaching Assistant
      5 years ago

      Thank you.

      I will add this to my library.

      • Liz's avatar
        Liz
        Moderator
        5 years ago

        You're welcome, Reggie!

         

        -Liz