I thought this was resolved but a new month, same problem. A few days ago I sent an email with an attached image to Wiiliam, who previously responded to my problem. I haven't gotten a response so here I am again. Last month William told me my problem was fixed. He said that my monthly bill would be reduced by $10 for, I think, 6 months; and that my acct would no longer be debited. At all. Period. Not even for my regular payments. I am now receiving paper statements and plan ro remit my payments via the mail. We both agreed this was best considering my loss of trust and confidence in this company. And yet, that phantom charge of $104 has shown up again. What the hell.