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Unable to change payment method

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Sophomore

Unable to change payment method

I need to change my payment method. Presumably this is to be found under Account Information, but all that is displayed under this topic is:
Something went wrong. Please try again, or contact customer care if you receive this message again
 
Or did I miss some other link?
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1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator
Moderator

Re: Unable to change payment method

Hi Geoffrey,

 

Alternatively, you can try the Pay Now link in top right corner. When you try to pay and subsequently have to add payment info, you should be able to check the option to keep the entered payment option for future bills.

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

4 REPLIES 4
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Distinguished Professor II

Re: Unable to change payment method

You didn't miss a link. Some of us are experiencing issues with the account page (HughesNet is aware of this issue and working on it, but it takes a long time). Best you can do right now is call customer service and they can change the payment method for you.  

 

Geoffrey Leach wrote:
I need to change my payment method. Presumably this is to be found under Account Information, but all that is displayed under this topic is:
Something went wrong. Please try again, or contact customer care if you receive this message again
 
Or did I miss some other link?

 

Highlighted
Moderator
Moderator

Re: Unable to change payment method

Hi Geoffrey,

 

Alternatively, you can try the Pay Now link in top right corner. When you try to pay and subsequently have to add payment info, you should be able to check the option to keep the entered payment option for future bills.

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

Highlighted
Sophomore

Re: Unable to change payment method

Liz, thanks. Appears to be just what I needed.

Moderator
Moderator

Re: Unable to change payment method

You're welcome!

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.