Lea,
Have you tried unplugging your modem and your router for about 30 minutes; then plugging in the modem and letting the lights stabilize for about 5 minutes before you plug the router in. Let it stabilize a few minutes before you bring your computer out of sleep.
Charles,
Could you, Gwalk and Sgoshe give us a simple explanation of the cause and effects of data looping?
Ron
Short version,
At times the modem will get the command to update its firmware.
Sometimes ... rarely, but it happens, the loading of that firmware will fail, the modem will reboot and go to its "fall back" firmware, and then try to update again, in an endless loop.
That is one scenario ....
It can be proven/disproven by disconnecting the LAN cable from the back of the Hughes modem for a period of time (keep a paper log) and doing "before/after" after screenshots of the most accurate of the usage meters ..... this one:
It can be found here (after logging in):
Does the firmware update or the failure to update and looping get charged to the customer's data allowance?
Is the modem automatically rebooted each day at 2 AM and 7 AM?
Ron,
Firmware updates are usually very small in size, and yes they do get charged against your usage.
No, the modem does NOT get automatically get rebooted every day (or night)
Reboots will occur as the result of an "overheat" *, one of the front LED's will turn RED as an indicator, or as the result of a firmware update, but should not go in an endless cycle, or as the result of a user doing a "on the fly" reset from the modems SCC.
Modems can also reset due to AC power losses AND an improperly seated connector (DIN connector) between the modems "power brick" and the plug on the back of the modem.
That sucker goes in HARD !. You would swear it was seated properly but it isn't.
That plug (modem rear) should NEVER be used to reboot the modem !
This can cause severe damage to the modem. That "plug" and those tiny pins were never intended to be used as a "switch:.
Lea,
Not a one time fix, but not every time you turn on your computer either.. It is amazing what a complete shutdown will do sometimes for electronic equipment..
You might also try cleaning out your cache, cookies, history, etc. on your computer and shutting it down completely as well, once in a while. That won't fix your runaway data consumption but it will make your computer run better. There are arguments for and against defragging hard drives but that will sometimes make them run like new.
It's funny how they used to say you didn't even need to reboot the old XP operating system, but a reboot and/or complete shutdown once in a while did wonders for it.
We have even had luck bringing laptops with black screens back to life by removing the AC power, removing the battery, holding the start button in to completely drain the system of any charge, and simply putting them back together.
The theory doesn't matter. It is what works that counts.
Nothing ventured, nothing gained! It beats waiting and watching your meter nose dive, in my opinion.
Which modem are you using?
Charles McCool explained to you 4 weeks ago in this thread that the old "Use Meters" leaked data and that you should install the latest one.
Did you do that?
You can take a screen shot by holding down Ctrl-Alt-Print Screen. This puts the image in the clipboard. Then you must open it in a photo editor and crop the image down to the size of the meter. Then save it as a .jpg and send it.
Much simpler to go to Accessories in the start menu and use the "Snippet tool" which is self explained.
Ron