Forum Discussion
Wanting to cancel
Was told by chat reps before allowing the service to be installed that there was a 30 day guarantee on the service. The upload speed is super inconsistent and does not support my family need. Hughesn...
I should add that if we can get this upload issue fixed we would keep the service as we do really like it other than we use dish anywhere (hopper needs 4mbps or more upload) and other services that require 4mbps or more on the upload speed. But I'm not sure if there's anything that can be done to get the upload speeds higher than the current other than the ht3000w does show overheating at times so I'm assuming that could be a issue but it's not always overheating.
Jamie388 , The reps will troubleshoot the system with you to see if they can improve your experience, but since speeds are not guaranteed (because they depend on many factors, including, but not limited to, latency, beam load, weather issues at user's location or at gateway location, and the laws of physics, they may not be able to give you more than what you're currently experiencing. Hopefully the reps will help you set realistic expectations so you can enjoy the service as much as possible.
Thank you for reaching out to us and I am sorry to hear this. Everything maratsade relayed to you is accurate and true. If you haven't already performed troubleshooting over the phone, please click this link https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 to send me the phone number associated with your account so I can locate you in the system. From there, I can help troubleshoot and provide you with many tips to help you get the most out of our service.
If your goal was mainly to have the ETF fee waived, this is unfortunately, not something I will be able to do for the reasons highlighted by maratsade above. You can also try calling our support number at 1-866-347-3292 and relaying this info if you are still planning on canceling. You would only be able to cancel your account over the phone anyways, due to account security. -Damian
Just sent you a dm.
