What am I leasing and for how long?

[thewarehouse]

My contract is up- yay! But my bill is now $20 more- boo! I did know it would go up however so I'm really not upset about that. (Service still sucks- even with "repairs" [which cost ME] and an "upgrade.") But my real question is what am I leasing now that my contract is up? I was under the impression that it was for the dish and after my contract was up, that would fall off. I cannot find this information anywhere now that I need it. If it is a continuation of the dish lease because of the "upgrade" I'm going to be upset because I specifically asked if it would cost me. I was told no, it would cost me nothing. Extending that lease would be costing me. 

I am hoping it is not for the dish... but $15 for the modem?? That's rather high for a modem lease.

Help me out with an answer please.

(and how silly that Lease is not an approved label)

[GabeU]

@thewarehouse 

The lease is ongoing.  It's not an extension, as the lease never ends.  It's for the equipment as a whole, as in the dish and the modem, regardless of its age.  Only those who have purchased the equipment don't pay lease fees.

[thewarehouse]

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@GabeU wrote:

@thewarehouse 

The lease is ongoing.  It's not an extension, as the lease never ends.  It's for the equipment as a whole, as in the dish and the modem, regardless of its age.  Only those who have purchased the equipment don't pay lease fees.

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Ah, well, then the person who signed me up for the contract gave misinformation. I specifically asked what the benefit would be of purchasing the dish over leasing. She informed me that after my 2-year contract I own the dish anyway. 
How do I get that pulled? It took me quite a while to get my service up and running (not HN's fault; timing was hard to get lined up perfect) and in that time, I asked a lot of questions.

[maratsade]

That call would no longer be available to pull. They keep them for 2-3 months and then they're scrapped. There may be some notes somewhere.  The HN staff/mods on this site may be able to find something. They'll be back Monday.

[thewarehouse]

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@maratsade wrote:

That call would no longer be available to pull. They keep them for 2-3 months and then they're scrapped. There may be some notes somewhere.  The HN staff/mods on this site may be able to find something. They'll be back Monday.

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Thanks, maratsade. I shall wait til they see this to see what can be done. 

[Damian]

@thewarehouse,

Thank you for contacting us. I am sorry to hear you believe you were misled regarding the lease fee. GabeU is correct regarding the leasing of the equipment. I can investigate your previous cases and details regarding your sign up. Please allow 1-3 business days for this investigation to be completed. After this is complete, I will private message you the results and what we will be able to do going forward. Thank you for your patience in advance. 

-Damian 

[Damian · Accepted solution]

Hello @thewarehouse,


I apologize for the delay. I have finished investigating this. Please refer to your private messages for information. 

-Damian  

[thewarehouse]

Edited to add- this is in regard to Gabe’s comment that only those who buy the dish don’t have lease fees.
Ah- that last sentence. I think when I spoke with the rep we were not quite understanding each other. Essentially she told me at the end of my contract it would be like I had bought the dish- this (I think) had me under the impression that the lease would end.
I understand now. Thanks everyone for the help.