Why is HughesNet collecting city tax?

[maltboy]

I live 3 miles outside of the city limits, yet HughesNet is assessing city tax on my bill.  I contacted CS and (surprise!) they were ZERO help.  The CS supervisor actually told me I had to contact city hall!  Where does HughesNet dig these people up?

Please note I am not assessed city tax on any of my other purchases or utilities including power, trash pickup, phone, Amazon, or other online purchases.  

@Amanda

[Passedaround]

I have the same problem, I have been to City Hall, they faxed a letter to Hughes Net, stating I am out of the City Limits.  Now they call and want it refaxed to another department.  They can't even communicate between departments.  Worst customer service ever!

[Liz]

Hi folks,

Thanks for posting, I'm sorry we didn't catch this initial post. I'm looking into this now and checking with our tax accountant. I'll post back once I have news to share.

  Your cooperation, patience, and understanding are much appreciated.

[Liz]

Hello!

Got a quick reply from one of our tax accountants. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.