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Why is invoice rising with no service changes?

Junior

Why is invoice rising with no service changes?

I have the 20GB plan.  Prior to that I had 10GB. There was an understandable invoice increase with the up grade.  Now billing has increased with no service change...

6/21  -  $64.90

10 to 20 GB upgrade

7/21  -  $73.90

8/21  -  $73.90

Current invoice (@ 9/17)  -  103.68+ tax

 

Why the huge increase?????

Thanks,  Woody

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: Why is invoice rising with no service changes?

Hello Woody,

I have reviewed your bill and found that you were charged twice for the 20GB plan, but it did deduct the price of the 10GB plan as well. I have credited your account for the remaining amount of the double charge. Please let me know if you have any other questions or concerns. Thank you!

 *Felicia*

8 REPLIES 8
Professor

Re: Why is invoice rising with no service changes?

While you wait for a Hughesnet moderator to reply, you may want to log into your account and check out the invoice.  It will itemize the charges. 

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

 


I have the 20GB plan.  Prior to that I had 10GB. There was an understandable invoice increase with the up grade.  Now billing has increased with no service change...

6/21  -  $64.90

10 to 20 GB upgrade

7/21  -  $73.90

8/21  -  $73.90

Current invoice (@ 9/17)  -  103.68+ tax

 

Why the huge increase?????

Thanks,  Woody


 

Junior

Re: Why is invoice rising with no service changes?

Thanks, but I did.  It is how I discovered the issue...

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Professor

Re: Why is invoice rising with no service changes?

And you have no idea what that recurring/one time charge is? (that is, what the difference of $29.78 is). The mods can certainly look up your account and figure this out for you.

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

Moderator

Re: Why is invoice rising with no service changes?

Hi Woody,

 

Sorry for the wait. I've got your account and will take a look at it. I might need to ask for help because my stronger suit is in the technical world rather than billing, so bear with me. In the meantime, if you open up the invoice and see "Printer Friendly" in the corner, it should itemize even further.

 

Thanks

Amanda

Junior

Re: Why is invoice rising with no service changes?

OK, will do.  Let me know if I can supply additional info.

Woody

Moderator

Re: Why is invoice rising with no service changes?

Hello Woody,

I have reviewed your bill and found that you were charged twice for the 20GB plan, but it did deduct the price of the 10GB plan as well. I have credited your account for the remaining amount of the double charge. Please let me know if you have any other questions or concerns. Thank you!

 *Felicia*

Junior

Re: Why is invoice rising with no service changes?

Thanks....

I checked the invoice and it is as confussing as ever.  But, I checked the credit card bill and at this point it indicates the correct amount (74.90).

Highlighted
Moderator

Re: Why is invoice rising with no service changes?

Woody,

 You are welcome! Smiley Happy