Forum Discussion
bad billing
Is ayone having billing problems on auto pay. My billing cycle says my bill is due on the 4th of the month but on the 22nd of every month they draft my money out of my bank, when I call about it they ...
Hi Gary,
I'm sorry to hear we did not address your concerns the first time, I understand how that can be frustrating. We'll have management review how your case was handled and ensure that this does not happen with other subscribers like yourself. Thank you so much for letting us know. We've gone ahead and applied a discount to your next bill for the trouble.
Would you still like us to change your bill date for you if your current one of the 22nd is inconvenient?
Thanks,
Liz
I'm sorry to hear we did not address your concerns the first time, I understand how that can be frustrating. We'll have management review how your case was handled and ensure that this does not happen with other subscribers like yourself. Thank you so much for letting us know. We've gone ahead and applied a discount to your next bill for the trouble.
Would you still like us to change your bill date for you if your current one of the 22nd is inconvenient?
Thanks,
Liz
