if been having problems how can I get out of contract without early termination fees is there a way

maratsade, Yes.  I switched from Spectrum after they bought out Brighthouse.  I had Brighthouse for years with no issues, cancelled when I moved.  I ended up at the same house years later and called them back out.  I got them back, and was extremely satisfied with them, and they were able to use the original cable they already had here to hook me back up.  Spectrum came along and my bill went up by $20/month. I talked them down and my very next statement they were telling me they were raising me again.  So that is when I found Hughes.  My community has no Fios, so there are not a lot of other options.  But I will be happy to pay the higher price for Spectrum than to put up with this service.  They  told me when I called to disconnect, to let me know if I am unhappy (I have to wait 30 days with Hughes) with the new provider because they would buy me out.  I am sure if they will do that, others will too.  You have to ask, and most people don't.  Good luck!!

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butterfly72974 wrote:

I have been with them a little over a month and I hate it!! They never told me that there was a data cap. I have a disabled 8 yr. old that does online school and I can't even get it to get us into her live class sessions on most days and then it kicks us out. They assured me that this plan would be fine with 2 kids in online school and all of our tv watching done online through a roku. My data resets on the 10th of the month and I have the 20g package. I checked my usage and it shows that 12.1g was used on the 10th(the day it reset) and that is all it shows but yet I am out of data!! There is no freaking way we used that much data in a few hours. This place is a complete and utter scam and if they don't let me out of my contract, I will cancel my card that is used to pay the bill and let them eat it. I don't like being lied to and they are about to find that out. 

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You should start a new post to address your issues.  The sales calls are recorded and the reps can request the call to be pulled and listened to in order to see what was said to you.

With that said, it's entirely possible to use that much data in that short of time.  Depending on what's using your data it can be used VERY quickly, and with the speed of Gen5, 20GB of data, if being used full speed, can be used up in as little as an hour.  There is a plethora of things that can use data on one's system.  With that said, there are many things that can be done to curb data usage, including making adjustments to ones system and peripherals and turning things off that automatically use data.  There are also apps that can tell you EXACTLY what is using the data so you can make adjustments as needed.   

And, just as a personal piece of advice, I would try to settle this issue before you go cancelling your card and burning them on the payment to "let them eat it."  This can affect your credit report, and credit score, for years to come.  You know this.  

Same here wish i had known and talked to somebody before signing contract!

stevenfrommo,

To cancel service please call Hughesnet at (866) 347-3292, but at this point you will still be locked into the contract, there's no way out unless you was flat out lied to during the sales call and the Corporate Reps here listen and agree.

If you would like to troubleshoot then a few things need to be done, you seem to have complained about it being slow, and data being used too quickly.

Please perform the following test outlined in the graphic below, this is known as an isolation test and will help determine whether the issue about excessive data use is with Hughesnet or your local network.



1: Take a screen capture of the Status Meter
2: Disconnect the LAN cable from the modem.  If on the HT2000w, please disable wifi as well.
3: Note the date and time of the disconnect, it is best when doing step two, to also capture the time displayed on your screen.
4: Leave the LAN cable disconnected from the modem for several hours, Hughesnet recommends doing this overnight, or during the day while at work.
5: Reconnect the LAN cable to the modem.
6&7: Take a screen capture of the Status Meter with the clock displayed on your computer.
8: Post your screenshots to the community.

Please be aware, if you downloaded any large files just prior to this test, or if the disconnect was for an extensive time period, some usage may appear to have occured, but should be rather negligible. 

Also, note that it can take 2 business days for a Hughesnet Rep to respond to a post.

Thanks,
C0RR0SIVE

I called today to cancel my service with Hughes.  This is the worst internet and phone service I have ever had in my entire life.  What I was told to get me to sign up was a total lie because I am still paying as much as I was previously and the phone and internet goes down if the weather is a little bad.  That is not good if you have someone in the house that is handicapped and may need medical attention at any time.  Had a different internet and phone installed today from a reliable company and then called Hughes to cancel my service.  Of course I had to pay a early termination fee of $370 which is totally wrong in my opinion and paid over $300 when I signed their stupid contract a year ago. To top that off they will not stop my service untill my due date of the 26th.   Had nothing but trouble out of this for the last year.  Slow internet even when my time starts new and slowly gets worse.  Will stop now because just writing about Hughes makes me angry and upset.  God help those cheating people. 

"That's your guys solution for the customer tell them to settle for lower quality videos."

It's a capped service. There's only so much data. That solution saves data, but you can always continue to buy more data and watch HD as much as you want.

" Would you buy a steak at a fancy restaurant for 20 bucks and be ok with getting a mcdouble from mcdonalds instead? No, you wouldn't, you would be upset and you would never go back to that restaurant again."

Would you ask for a filet mignon at McDonald's?  Most reasonable people would not, because they would know that's not how McDonald's works.

"you would never go back to that restaurant again."

That's your choice as a consumer. You can always drop the service, and if you're still under contract, you can pay the fee to break it and you can then walk away and find another ISP.