If Netflix, best to set to low definition as explained here: Netflix Playback Setting
If YouTube, as soon as video starts use the gear icon to change definition to 360p or 244p, do not leave on auto or higher resolution. The 244p setting should look fine on smaller devices.
If any other streaming site, do not use if there is no adjustment for video definition that at least allows 360p or lower.
I don't know they keep offering to have someone call me about getting out of the contract but no one ever calls. I have been trying since after the first month. They are scumbags they're not interested in helping people I think they rely on that early termination fee to stay in business and claim they never got the equipment back so they can get the money for that as well.
I have never hated a company more than hughesnet other than the USPS
I called today to cancel my service with Hughes. This is the worst internet and phone service I have ever had in my entire life. What I was told to get me to sign up was a total lie because I am still paying as much as I was previously and the phone and internet goes down if the weather is a little bad. That is not good if you have someone in the house that is handicapped and may need medical attention at any time. Had a different internet and phone installed today from a reliable company and then called Hughes to cancel my service. Of course I had to pay a early termination fee of $370 which is totally wrong in my opinion and paid over $300 when I signed their stupid contract a year ago. To top that off they will not stop my service untill my due date of the 26th. Had nothing but trouble out of this for the last year. Slow internet even when my time starts new and slowly gets worse. Will stop now because just writing about Hughes makes me angry and upset. God help those cheating people.
That's your guys solution for the customer tell them to settle for lower quality videos. I don't know if his/her service is like mine but I can't even get netflix to load even when I have Data to burn.
Come on though what's wrong with you people, that is your solution lower the quality? Would you buy a steak at a fancy restaurant for 20 bucks and be ok with getting a mcdouble from mcdonalds instead? No, you wouldn't, you would be upset and you would never go back to that restaurant again.
"That's your guys solution for the customer tell them to settle for lower quality videos."
It's a capped service. There's only so much data. That solution saves data, but you can always continue to buy more data and watch HD as much as you want.
" Would you buy a steak at a fancy restaurant for 20 bucks and be ok with getting a mcdouble from mcdonalds instead? No, you wouldn't, you would be upset and you would never go back to that restaurant again."
Would you ask for a filet mignon at McDonald's? Most reasonable people would not, because they would know that's not how McDonald's works.
"you would never go back to that restaurant again."
That's your choice as a consumer. You can always drop the service, and if you're still under contract, you can pay the fee to break it and you can then walk away and find another ISP.
slowunit420 wrote:That's your guys solution for the customer tell them to settle for lower quality videos. I don't know if his/her service is like mine but I can't even get netflix to load even when I have Data to burn.
Come on though what's wrong with you people, that is your solution lower the quality? Would you buy a steak at a fancy restaurant for 20 bucks and be ok with getting a mcdouble from mcdonalds instead? No, you wouldn't, you would be upset and you would never go back to that restaurant again.
It is a capped service and always will be. You can stream in HD but then will use up all your data with just a few shows. Satellite internet is not steak, it doesn't claim to be. As said before, it is for us folks with no other viable options.
Once the new staellite is online there will be major improvement for many customers especially those with the old HN9000 modem who choose to upgrade.
