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if been having problems how can I get out of contract without early termination fees is there a way

Sophomore

if been having problems how can I get out of contract without early termination fees is there a way

just need to get out of my contract been having problems since started tried working things out but still same slow bad service can not do anything like watch movies,or on demand dont use wifi or nothing that might take away data only ben 11 days already down to 50% of data left & thats after not being to do anything but check email & facebook please help me to get out of this with no big fees please thanks

51 REPLIES 51
Associate Professor

Re: if been having problems how can I get out of contract without early termination fees is there a

stevenfrommo,

Welcome to the Hughesnet Community.

Usually there is no way to get out of your contract if you have gone beyond the first 30 days of service unless you feel you was lied to by the sells represenative and Hughesnet can find the sales call and can confirm that the rep misrepresented service.

If you are trying to stream movies or video, I highly suggest looking into setting the playback resolution to SD and avoid HD video as HD Video consumes large amounts of data (about 1GB per hour or more).  I also suggest avoiding having your DirecTV or DishNetwork reciever connected to the Hughesnet system as this will consume vast amounts of data as they will download program guide information constantly.

The Official Corporate Hughesnet Represenatives are out of the office for the weekend, but will be back on Monday, they tend to be here M-F, around 8:00AM to 5:00PM Eastern, and will respond to this thread then.

If you would like to troubleshoot your system performance, please let the community know what model modem you have, service plan level, and we will get some data gathered up for the moderators when they come in on Monday.

Thanks,
C0RR0SIVE

Highlighted
Assistant Professor

Re: if been having problems how can I get out of contract without early termination fees is there a

If Netflix, best to set to low definition as explained here: Netflix Playback Setting

 

If YouTube, as soon as video starts use the gear icon to change definition to 360p or 244p, do not leave on auto or higher resolution. The 244p setting should look fine on smaller devices.

 

If any other  streaming site, do not use if there is no adjustment for video definition that at least allows 360p or lower.

New Member

Re: if been having problems how can I get out of contract without early termination fees is there a

I don't know they keep offering to have someone call me about getting out of the contract but no one ever calls. I have been trying since after the first month. They are scumbags they're not interested in helping people I think they rely on that early termination fee to stay in business and claim they never got the equipment back so they can get the money for that as well.

 

I have never hated a company more than hughesnet other than the USPS

New Member

Re: if been having problems how can I get out of contract without early termination fees is there a

That's your guys solution for the customer tell them to settle for lower quality videos. I don't know if his/her service is like mine but I can't even get netflix to load even when I have Data to burn.

 

Come on though what's wrong with you people, that is your solution lower the quality? Would you buy a steak at a fancy restaurant for 20 bucks and be ok with getting a mcdouble from mcdonalds instead? No, you wouldn't, you would be upset and you would never go back to that restaurant again.

 

 

 

 

Professor

Re: if been having problems how can I get out of contract without early termination fees is there a

"That's your guys solution for the customer tell them to settle for lower quality videos."

 

It's a capped service. There's only so much data. That solution saves data, but you can always continue to buy more data and watch HD as much as you want.

 

" Would you buy a steak at a fancy restaurant for 20 bucks and be ok with getting a mcdouble from mcdonalds instead? No, you wouldn't, you would be upset and you would never go back to that restaurant again."

 

Would you ask for a filet mignon at McDonald's?  Most reasonable people would not, because they would know that's not how McDonald's works.

 

"you would never go back to that restaurant again."

 

That's your choice as a consumer. You can always drop the service, and if you're still under contract, you can pay the fee to break it and you can then walk away and find another ISP.

 

Assistant Professor

Re: if been having problems how can I get out of contract without early termination fees is there a


@slowunit420 wrote:

That's your guys solution for the customer tell them to settle for lower quality videos. I don't know if his/her service is like mine but I can't even get netflix to load even when I have Data to burn.

 

Come on though what's wrong with you people, that is your solution lower the quality? Would you buy a steak at a fancy restaurant for 20 bucks and be ok with getting a mcdouble from mcdonalds instead? No, you wouldn't, you would be upset and you would never go back to that restaurant again.

 

 

 

 


It is a capped service and always will be. You can stream in HD but then will use up all your data with just a few shows. Satellite internet is not steak, it doesn't claim to be. As said before, it is for us folks with no other viable options.

 

Once the new staellite is online there will be major improvement for many customers especially those with the old HN9000 modem who choose to upgrade.

Sophomore

Re: if been having problems how can I get out of contract without early termination fees is there a

I certainly hope they do let you out in the first 30 days! I have had my service since Tuesday and I already hate it.  I am spoiled, I guess.  I am used to turning on my computer/system, and having instant internet.  No watching a meter to make sure I don't go over my data, no "special time" from 2am-8am for bonus usage (who is even awake at those times! Or if we are, we are getting ready for work - unless we have a midnight shift career), no having to sit and wait for minutes while your typing catches up to your fingers.  My VOIP (MagicJack) phone won't work on this and it's been pre-paid for three years with over two left on it, so I am not going to sign up for voice service.  I was not told about the GB allowances and this service is advertised as being "high speed internet".  The only thing it's faster than is dial up internet.  I can't believe I am not just unimpressed, but actually hate it.  For you who are also having issues, a possible solution to your problem is to contact other service providers who you may consider as an alternative and talk to them to see if they have contract buy-outs. That will be my avenue of assistance if Huges balks at disconnecting me without the ETF's.

Professor

Re: if been having problems how can I get out of contract without early termination fees is there a

@TampaGal, do you have any other service providers in your area? 

Sophomore

Re: if been having problems how can I get out of contract without early termination fees is there a

@maratsade, Yes.  I switched from Spectrum after they bought out Brighthouse.  I had Brighthouse for years with no issues, cancelled when I moved.  I ended up at the same house years later and called them back out.  I got them back, and was extremely satisfied with them, and they were able to use the original cable they already had here to hook me back up.  Spectrum came along and my bill went up by $20/month. I talked them down and my very next statement they were telling me they were raising me again.  So that is when I found Hughes.  My community has no Fios, so there are not a lot of other options.  But I will be happy to pay the higher price for Spectrum than to put up with this service.  They  told me when I called to disconnect, to let me know if I am unhappy (I have to wait 30 days with Hughes) with the new provider because they would buy me out.  I am sure if they will do that, others will too.  You have to ask, and most people don't.  Good luck!!