Hi Steven,
Thank you for posting back and letting me know of your system performance after replacing the modem. With the modem ruled out as the cause of your disconnects, I'm sure that you are one of many people affected by a timing issue our engineers found on your beam.
In the tech support board, other members were reporting similar experiences, to which I provided an update last night:
Our engineers confirmed a timing issue affecting your beams, 21 and 29. A fix for this has been recommended to the network engineers, but the implementation date has yet to be determined. Once I get word on when this will roll out, I will let you know.
I have no issue with crediting your account until this fix is rolled out, but if you would rather not wait, please check your PMs.
still messed up here.. How much you going to credit me??I knew something was wrong why couldnt you all have checked it out sooner its very annoying to have it go down so many times a day.still plan on leaving hughes from all the problems I have had.
Good morning Steven,
I've received your latest PM, thank you for the update. Feel free to come back to the community if you have additional concerns.
