Hi Steven,
Thank you for posting back and letting me know of your system performance after replacing the modem. With the modem ruled out as the cause of your disconnects, I'm sure that you are one of many people affected by a timing issue our engineers found on your beam.
In the tech support board, other members were reporting similar experiences, to which I provided an update last night:
Our engineers confirmed a timing issue affecting your beams, 21 and 29. A fix for this has been recommended to the network engineers, but the implementation date has yet to be determined. Once I get word on when this will roll out, I will let you know.
I have no issue with crediting your account until this fix is rolled out, but if you would rather not wait, please check your PMs.
please read what you tell me at end of your thread dont tell me you never mention any credit back to me when right there it states it so still waiting for that credit to my account that you dont have a problem with....................
Hi Steven,
I apologize for any miscommunication and confusion, I did say I wouldn't have a problem issuing a credit, I just didn't say I would do it at that time. Per my PM to you 03-31-2017 02:48 PM, I've informed you that I issued a credit to your account per your request here, as well as the updates you requested.
sorry so long getting back been raining here so could not get internet no confusion on my end should be updated until I am no longer using hughes still have not seen any adjustment on bill but my payment was sure zoomed out on the 31st of month so do what got to do please & treat me like you do others until I get out of this shotty service
Good morning Steven,
Thanks for posting. I've sent you a PM with a screenshot of the credit on your account.
