HughesNet Community

my extra tokens disappeared... I didn't use them!

cancel
Showing results for 
Search instead for 
Did you mean: 
Kirk Merley
Sophomore

my extra tokens disappeared... I didn't use them!

Suddenly the 61GB of additional purchased tokens disappeared from my account, and have not reappeared. Help!

2 REPLIES 2
Liz
Moderator
Moderator

Hi Kirk,

Thanks for reaching out I'm sorry to hear this happened, I can certainly help! I've escalated this to our engineers to investigate and restore all your token data. Your patience and understanding are much appreciated.

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Liz
Moderator
Moderator

Hi Kirk,

Thank you for your patience while your concern was addressed. Your token data has been restored, have a good weekend!

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!