Forum Discussion

akmays's avatar
akmays
New Poster
6 years ago

still no refund

Hughesnet promised me my $300 refund would be in my account Jan 3rd that they took out of my account in early december for cancelling a "fake" account I did not create. The tech did some shady things...
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  • maratsade's avatar
    maratsade
    6 years ago

    Since you have filed a complaint with the Better Business Bureau, you will now have to wait for an official reply from the company. They have to follow specific rules, and you will not likely get any kind of action on this site now, as they have to respond through other channels. 

     

    The company has 30 days to officially reply to you, and it may take that long to get a resolution.  If you had posted here instead, you could have gotten this resolved much faster.  

     

    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

     

    akmays wrote:

    Hughesnet promised me my $300 refund would be in my account Jan 3rd that they took out of my account in early december for cancelling a "fake" account I did not create. The tech did some shady things I'm not gonna get into but they said sorry for the mix up I promised it will be back in your account on that day. Jan5th still no refund. Call again "No you were told wrong, jan 12th it will be there". Jan 16th still no refund. Call again " no you were told wrong Jan 25th". It's jan 25th and shocker no refund. This is absolutely UPSURD! I had to miss a student loan payment because of what they did. I have filed a formal complaint with the Better Business Bureau as well. Would someone PLEASE refund me my money and quit lying to me before I  have to take this even further.

     

     

     

maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

Since you have filed a complaint with the Better Business Bureau, you will now have to wait for an official reply from the company. They have to follow specific rules, and you will not likely get any kind of action on this site now, as they have to respond through other channels. 

 

The company has 30 days to officially reply to you, and it may take that long to get a resolution.  If you had posted here instead, you could have gotten this resolved much faster.  

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

 

akmays wrote:

Hughesnet promised me my $300 refund would be in my account Jan 3rd that they took out of my account in early december for cancelling a "fake" account I did not create. The tech did some shady things I'm not gonna get into but they said sorry for the mix up I promised it will be back in your account on that day. Jan5th still no refund. Call again "No you were told wrong, jan 12th it will be there". Jan 16th still no refund. Call again " no you were told wrong Jan 25th". It's jan 25th and shocker no refund. This is absolutely UPSURD! I had to miss a student loan payment because of what they did. I have filed a formal complaint with the Better Business Bureau as well. Would someone PLEASE refund me my money and quit lying to me before I  have to take this even further.