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FBI AND BETTER BUSINESS BUREAU WILL NOT STOP RECEIVING PROOF OF FRAUD UNTIL MY INTERNET IS DISCONNECTED AND MY ACCOUNT IS DELETED  I am a reasonable person and signed up for internet around 40mbps I am getting 0.02 thats 99.98% slower than the customer average.  I am available anytime of the day or night.  This is illegal. I signed a contract for a service that I am not receiving. 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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2806","kudosSumWeight":1,"repliesCount":20,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:133126":{"__typename":"Conversation","id":"conversation:133126","topic":{"__typename":"ForumTopicMessage","uid":133126},"lastPostingActivityTime":"2021-05-10T14:51:46.584-04:00","solved":true},"Forum:board:TechSupport":{"__typename":"Forum","id":"board:TechSupport","displayId":"TechSupport","nodeType":"board","conversationStyle":"FORUM","title":"Tech Support","shortTitle":"Tech 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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"70","kudosSumWeight":0,"repliesCount":1,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:125254":{"__typename":"Conversation","id":"conversation:125254","topic":{"__typename":"ForumTopicMessage","uid":125254},"lastPostingActivityTime":"2020-06-29T12:33:17.534-04:00","solved":false},"Forum:board:ProductsandPlans":{"__typename":"Forum","id":"board:ProductsandPlans","displayId":"ProductsandPlans","nodeType":"board","conversationStyle":"FORUM","title":"Products and 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I click n my sevice it says no commitment what does that mean","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"86","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:120594":{"__typename":"Conversation","id":"conversation:120594","topic":{"__typename":"ForumTopicMessage","uid":120594},"lastPostingActivityTime":"2020-03-19T10:18:48.400-04:00","solved":false},"User:user:43287":{"__typename":"User","uid":43287,"login":"frutl00pz","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-9.svg"},"id":"user:43287"},"ForumTopicMessage:message:120594":{"__typename":"ForumTopicMessage","subject":"Help Please","conversation":{"__ref":"Conversation:conversation:120594"},"id":"message:120594","revisionNum":1,"uid":120594,"depth":0,"board":{"__ref":"Forum:board:AccountandBilling"},"author":{"__ref":"User:user:43287"},"metrics":{"__typename":"MessageMetrics","views":5085},"postTime":"2020-03-15T13:12:24.630-04:00","lastPublishTime":"2020-03-15T13:12:24.630-04:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Because of covid-19 I now have 2 kids at home who need the internet for schoolwork.My problem is i owe a past bill of $45 thats due now. The chat room person told me i couldnt get one. I told them I could pay the total on april 3 but still they wouldnt help....i understand there are rules and bills have to be paid...but in light of whats going in the world today why cant hughesnet give people a break like other companies? there extra cost for families now with kids being home some peope cant work ect..... im just asking for a couple of weeks.... 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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"76","kudosSumWeight":1,"repliesCount":0,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:99810":{"__typename":"Conversation","id":"conversation:99810","topic":{"__typename":"ForumTopicMessage","uid":99810},"lastPostingActivityTime":"2018-05-15T20:54:33.258-04:00","solved":true},"User:user:36557":{"__typename":"User","uid":36557,"login":"tryshz","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-9.svg"},"id":"user:36557"},"ForumTopicMessage:message:99810":{"__typename":"ForumTopicMessage","subject":"New plans - price way up - data allowance way down...help?!!","conversation":{"__ref":"Conversation:conversation:99810"},"id":"message:99810","revisionNum":1,"uid":99810,"depth":0,"board":{"__ref":"Forum:board:ProductsandPlans"},"author":{"__ref":"User:user:36557"},"metrics":{"__typename":"MessageMetrics","views":8448},"postTime":"2018-05-15T17:14:48.567-04:00","lastPublishTime":"2018-05-15T17:14:48.567-04:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" We have had HughesNet for almost 2 years - was really tough to adjust to NOT having broadband, but we have been able to do pretty well. I look now and see that the plans that \"our area\" qualifies for and am in shock! Right now we have Gen 4 Ultra - 50GB Data and 50GB Bonus bytes. Now it looks like there IS not equivalent - the highest amount of Data is 30GB and the price went from $89 to $129? Wow - this is bad. I was never given the option of upgrading to Gen 5 - guessing that location matters - we are in rural North Carolina - and did not know there was a newer (and better??) modem that we could be using?  Really need some help here - living on a fixed income, this is rapidly pricing itself out of our possibility.  Can someone advise me? I would say I would call but that has been a lesson in torture - obviously the 'help' people - english is not their first language - and frustration mounts pretty quickly when simple things are constantly misunderstood. So starting here, hoping for some good info!   Thanks! 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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"896","kudosSumWeight":0,"repliesCount":16,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:96596":{"__typename":"Conversation","id":"conversation:96596","topic":{"__typename":"ForumTopicMessage","uid":96596},"lastPostingActivityTime":"2018-03-10T00:02:05.917-05:00","solved":false},"User:user:60995":{"__typename":"User","uid":60995,"login":"Jessman00788","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-5.svg"},"id":"user:60995"},"ForumTopicMessage:message:96596":{"__typename":"ForumTopicMessage","subject":"Feel like I was overcharged for my first month of Hughes internet coverage","conversation":{"__ref":"Conversation:conversation:96596"},"id":"message:96596","revisionNum":2,"uid":96596,"depth":0,"board":{"__ref":"Forum:board:AccountandBilling"},"author":{"__ref":"User:user:60995"},"metrics":{"__typename":"MessageMetrics","views":8332},"postTime":"2018-03-08T17:33:51.353-05:00","lastPublishTime":"2018-03-08T17:36:15.456-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":"When I called the customer support to get internet service through them the customer support had repeatedly told me my first month's bill would be $19.95 even, with no other charges. I was charged the $19.95 on 1/25, and I had only put $20 into my bank account for the first month. Later on 2/01 I was charged an additional amount of money that is not explained, nor was I told that I would be charged again. Since I had no other funds in my banking account at the time of the unspoken, unannounced, unknown about 2nd charge. My account became overdrawn. Now my account is in the negative. I also now have $40 extra to pay out for an unannounced improper second billing for the 1st month. I would like to be compensated the $40 I have been burdened with because of the hugesnet company in my words, fraudulently charging me. I would like some answers from customer support and hopefully straighten this atrocity done unto me out. 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