About Remy

hannahlb12,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks,' Remy ... View more

Pete_Vit,   Please try removing and re-adding the account, and let me know if that makes a difference!   Thanks, Remy ... View more

Pete_Vit,   Thank you for letting us know! There are some settings that need to be changed, which should help resolve this issue. Here's the steps:   1. Open the Thunderbird Mail application, click on Tools at the top of the window and then select Account Settings (usually the second from the bottom on the menu). Once these steps are completed, click on Account Actions and then Add Mail Account.   2. Please fill in your name or email address for 'Your name'. You will then enter your Email Address and password and check the box for Remember Password. You can then click Continue. If you receive a green check, you can click done. If there is an error, continue to the next step.   3. If you encounter an error during automatic setup, click Configure Manually. Enter the information for server settings and ports (listed below) and then click Re-test. Thunderbird should verify the settings against the mail servers and you should be able to click done and then be able to use your mail.   Settings: Incoming IMAP/Pop Server Setting: mail.hughes.net Available Incoming IMAP Ports: 143 with security set to auto, 993 with security set to SSL Available Incoming POP port: 110 with security set to auto, 995 with security set to SSL SMTP Server Setting: email.hughes.net or smtp.hughes.net (they resolve to the same place) Available Outbound SMTP ports: 587 with security set to TLS   Thanks, Remy ... View more

I've gotten word that within the past hour and a half, the issue has been resolved! Please let me know if the issue persists for anyone, and we can proceed from there! We appreciate your patience!   Thanks, Remy ... View more

Thank you all for posting!   We've gotten your email addresses noted and are having them sent up.   We're going to be looking into the issue and will get back to you as soon as possible with some results!   Thanks, Remy ... View more

Orlandomas577.   I see it's your first post. Welcome to the Community! We'd love to look into this for you, but we'll need a bit more information first. I was unable to find your account linked to your Community profile, so please send your account number or a phone number attached to this link!   Thanks, Remy ... View more

Twhite10092,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Remy ... View more

Twhite10092,   Thanks for reaching out and welcome to the HughesNet Community! I was unable to find the account connected to your Community profile, so please send a private message to this link, with your account number or phone number attached!   Thanks, Remy ... View more

chrisb3127,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Remy ... View more

TDR,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Remy ... View more

CarlaB,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Remy ... View more

CarlaB,   Thank you for reaching out! I see it's your first post. Welcome to the Community! As maratsade stated, it's very likely that you had a discount that expired, as there are often promotional discounts for signing up! I can check into this to make sure, but I wasn't able to find an account tied to your Community profile. Please send a private message to this link with your account number or a phone number attached to your account, it'll help us take a look into this!   Thanks, Remy ... View more

mcmorgan,   The problem was solved a couple of days ago, and I'm glad to hear it's working properly again for you! Please let us know if you have any issues of note in the future!   Thanks, Remy ... View more

mglory,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Remy ... View more

mcmorgan,   Thank you very much for posting! Welcome to the Community! We'd love to help out, but I was unable to find an account connected to this specific Community profile. Please send a PM to this link with your account number or a phone number tied to the account, and we can figure out what's going on!   Thanks, Remy ... View more

mglory63,   Welcome to the Community! I see it's your first post! We'd be happy to look into this for you, please send your account number or a phone number attached to this link, and we can figure out what's going on!   Thanks, Remy ... View more

Beverly3,   Thank you for posting and welcome to the Community! Please send us a PM to this link, with your account number or a phone number attached. It'll help us take a deeper look into this!   Thanks, Remy ... View more

Chilly70,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Remy ... View more

sepmeier,   Of course! I'll have your account and case continued to be monitored, please let us know if you have any more issues!   Thanks, Remy ... View more

sepmeier,   That's great to hear! I'm glad the throttled speeds seem to be adequate. Did you receive a call from our engineering team?   Thanks, Remy ... View more

sepmeier,   Thank you for the additional speed tests! I'll have these noted and passed along!   Thanks, Remy ... View more

sepmeier,   Thank you very much for the updated tests! I'm going to go ahead and escalate this up to our engineering team to see if they have any fixes that they can find. I'll keep you updated with the findings! In case a call needs to be made, please send me your phone number and the best time to reach you at this link!   Thanks, Remy ... View more

sepmeier,   As Gabe stated, it'd be best for the test to be ran via LAN. If that's a possibility, please run some tests that way, and let us know what the results are! On our end, it seems the modem itself is producing adequate speeds in the high 20's in terms of mbps. We'd like to see if a direct connection produces better speeds, so we can troubleshoot further.   Thanks, Remy ... View more