About Remy

Remy

Dracowolf, That's great to hear! Very glad the technician was able to get everything set straight. Please let us know if you have any issues or questions in the future, we'd be more than glad to help out! Thanks, Remy

Remy

mommaj83, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Remy

GW

@Liz 62 disruptions in the last 36 hours. I think the best thing I can do is reboot the modem and codes and keep the web acceleration turned off until we can get this fixed.

Seeker

Thanks for the information.

Remy

grungerock, In that case, after some further diagnostics, I'm going to go ahead and send you out a new modem. I'll be waiving the fees associated, and it should arrive within 2-3 business days. There will be a prepaid shipping label on the box for return of the old modem. Please let us know if this helps! Thanks, Remy

E050671

all of the above sites show latency and Dropout issues, Your recomended site does not. But here is data from your suggested site. https://testmy.net/quickstats/mark-worley Minimum ☨ 2.77 Mbps : 1.04 Mbps Average ☨ [show Median] 30.16 Mbps : 1.76 Mbps Maximum ☨ 43.89 Mbps : 2.38 Mbps

Remy

mk2, We appreciate you reaching out! I'll look into if we've made any statements on that, and see if we'd be able to get one out. Feedback makes this community better! Thanks, Remy

Remy

Abbie, Upon looking into your account, it seems that you've gone ahead and cancelled your service. Since you've cancelled, there is no longer a commitment. We're sorry to see you go, and want to thank you for choosing HughesNet! Thanks, Remy

Remy

EdV, We appreciate you reaching out to us and providing us with this information. I'll be escalating this up the proper channels to make sure this gets to the app developers. We appreciate your cooperation in this! Thanks, Remy

Remy

jeapostrophe, Not a problem! Unfortunately the new modem has already been shipped to the service location, so once it is deemed undeliverable and returned, we'll be able to send one to the service location. Apologies about the mix-up! Thanks, Remy

Remy

UgashikBob, To receive assistance for your similar issue, please create a new topic and detail your ongoing issues under the Tech Support tab. We will be able to assist you once that is done! Thanks, Remy

Remy

tonip, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Remy

Remy

ken, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Remy

Remy

Timjwalker, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Remy

Remy

Baker072, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Remy

GabeU

@Remy I think you forgot to close it. :p

Remy

MJWISH, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Remy

Pure_Magma_2020

Thank you for the information. I was not aware that there was a "Video Data Saver" and I have now turned it off. Hopefully this will help.

Remy · ‎06-11-2020

Zemo, I double-checked just to make sure, and I was informed we do still indeed offer that option. Thanks, Remy

Steve-E · ‎06-10-2020

Thanks for the reply, the confirmation and for HughesNet honoring their pricing promise. Also, thank you for reviewing the calls you could. I appreciate it.

kanzz · ‎05-28-2020

Well. Wouldn't you know it? My HughesNet is down again. I'm so fed up with this. @kanzz wrote: Thank you very much. @Remy wrote: kanzz, Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing. You can see the information regarding your bills here: hninfo.us/viewbill. In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages. Thanks, Remy

Remy · ‎05-28-2020

Hello Gabe! Thank you for the warm welcome! I brought cookies, enough to share for the class! :) Remy

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Date Last Visited	yesterday

About Remy

Re: No internet for 3 days & counting

Re: Closed account and still receiving bills

Re: Web Acceleration failing

Re: Secured Email time frame expectations

Re: Again more problems

Re: Slow Speeds - High latency, Video buffering

Re: Video Data Saver keeps turning back on

Re: No commitment

Re: HUghesnet mobile app identifies problem?

Re: HT2000W - 14.1.2 - WiFi not working, but LAN a...

Re: HN7000S Bonus Zone

Re: modem access hug5ghz fails

Re: Unable to disconnect account

Re: Internet speeds?

Re: Thank you

Re: Internet is very slow

Re: Poor service.

Re: Bad Installation

Re: Account ownership form

Re: Bill went up, NOT what I was promised when I s...

Re: Is all onsite tech support $125 ?

Re: New Moderator (2nd)....