About Remy

LJM425,   Thanks for reaching out! I see this is your first post. Welcome to the Community! We'd like to take a look into this for you, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

@Remy  The technician came out. Was here just over 4 hours  😲 He did a number of things including running new cable and moving the modem into my livingroom so I could connect the TV directly to the modem via ethernet. As it was previously, my desktop computer was connected via ethernet to the modem which was in my master bedroom. He thought that may make a difference as far as being able to stream content on our TV....and my desktop computer is now using the 2.4GHz frequency (can't get it to connect on the 5GHz). He also switched out the modem several times as the lights (2nd, 3rd and 4th from the bottom) were intermittently flashing (which is what they were doing on my old modem). Those lights are still flickering / flashing (not sure if that's the correct terminology) and he's not sure why it's doing that. He called into Hughesnet and they verified the 'flickering' but had no explanation for it either. With that being said he then switched me over to a new beam which did improve the signal strength. I'm now in the 99 range...before was anywhere from 65-80 on the old beam.    I'm no longer in FAP (my monthly data reset this morning) but compared to last month when our data reset but we still were constantly buffering, my tv TODAY is streaming content much better and even though the lights are still flickering away, it has yet to buffer (I'm currently streaming Pluto TV)   My computer seems to be running just fine via wifi and the 2.4GHz frequency so I'll just leave it as it is.    I appreciate that you helped me with this. I'll let you know if we have any additional issues, but for the time being, things seems to have greatly improved.   Many thanks again....   ... View more

Titanbosco,   To update this thread, in case you haven't seen the private message sent, it seems an agent from the department handling your escalation will be reaching out within 48 hours. Please let us know if and when you receive this call!   Thanks, Remy ... View more

offgrid01,   Thanks for reaching out! I see this is your first post. Welcome to the Community! We'd like to take a look into this for you, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

unhappy100,   Thanks for reaching out! I see this is your first post. Welcome to the Community! We'd like to take a look into this for you, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

seanm3109,   Thanks for reaching out! I see these are your first posts here in the Community! Welcome! We'd like to take a look into this for you, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

Twenty-four hours and nothing. No contact from tech. HeII, it took over a minute just to log in to this forum this evening. I downloaded another small gaming file just a short while ago, barely broke 100Kb/s. ... View more

I had tech arrive today and the problem is solved for now. Thank you for the reply, I hope the proper admins can close this thread, my apologies. ... View more

Thank You Remy! 🙂 ... View more

dbatterman,   Thanks for reaching out! I see this is your first post here in the Community! Welcome! As GabeU stated, a red power light often indicates overheating. We'd like to take a look into this for you, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

Mb12,   Would you be able to be on site 10/11 between 8-11AM?   Thanks, Remy ... View more

Thank you for the replies. A tech had to come out and work on the modem and satellite.  ... View more

John,   It appears it's been fixed! I've gone ahead and added some additional token GB to your account as well. We appreciate your cooperation and patience!    Thanks, Remy ... View more

Brayhaven,   Thank you for your patience! Upon review of the sales call, there wasn't found to be any mention of a guaranteed speed or guaranteed streaming. It was stated that you "rarely stream anything", and may occasionally stream a football game or Youtube video. The agent gave information on data limits and speeds, as it is stated per each sales call. The agent stated that streaming these should work well. There was not found to be misinformation provided through the call. Due to this, the associated ETF charged is applicable. Please let us know if you have further questions.   Thanks, Remy ... View more

Have you tried calling the customer service line? ... View more

@SP    If you need help with your speed issue, please start a new topic in Tech Support. However, if you have a Business account you'll need to call 800-347-3272 for support, as this forum is primarily for Residential customers. The reps who help via this forum have limited abilities with Business accounts. ... View more

stephc,   We're sorry to hear about the failed call attempt! I'll reach out to the engineering team and have them leave you another call, this time with a better code!   Thanks, Remy ... View more