About Remy

compudoor

Liz, Thank you for your reply.

Liz

Good morning folks, I think the solved icon overrides the lock symbol, no way to show both if a thread is solved and locked. However, as you have noticed, solved threads don't necessarily mean locked because locking is a manual process. -Liz

Remy

Lexipup, I've gone ahead and set up a dispatch for our earliest available time and date, Wednesday, August 3rd, between 2:00PM and 5:00PM. Let us know how the visit goes! Thanks, Remy

Remy

chinamanville, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Remy

darrin.simon

Okay, replaced modem yesterday 7-18-22 at 4:10 PM. Took 45 minutes for it to configure itself on the network, speeds were 3.91 Megs right after the install. I got 24.61 Megs at 9:53 AM that same day with my old modem, so I was really wondering if the modem was the issue or not. Anyway, aside from speed tests I decided to just browse and watch a few video's, everything seemed better than before so I am happy for now. My OLD HT1100 modem is so old Hughesnet doesn't want it back, LOL. I just got 13.77 Megs download so things are looking better. https://testmy.net/quickstats/NomisNirrad Thanks for the help guys, I really appreciate you spending YOUR OWN TIME to help me out! We can call this one closed for now.

Remy · ‎07-05-2022

stephc, We're sorry to hear about the failed call attempt! I'll reach out to the engineering team and have them leave you another call, this time with a better code! Thanks, Remy

Remy · ‎07-05-2022

Tracy1960, Thank you for reaching out with your question! It seems this is your first time posting. Welcome to the Community! At this time, there isn't a way to manually set the amount of rings before being brought to voicemail. Please let us know if you have any additional questions! Thanks, Remy

Remy · ‎06-29-2022

Cabooose2, Awesome! I'm glad the ATA arrived so quickly. Have you gone ahead and activated the new ATA at http://voice.hughesnet.com? If you need your SAN, we're able to provide it to you via private message! Thanks, Remy

Remy · ‎06-27-2022

aria, Thanks for reaching out! I see it's your first post. Welcome to the Community! I was able to find the account connected to your Community profile, making it simple to check into the account. I'm going to be sending you a replacement modem, to hopefully fix the overheating issue. Please be sure there is nothing surrounding the modem, and that it's in a well-ventilated area. In the meantime, if the modem begins to overheat again, please unplug it from the outlet. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. Thanks, Remy

chinchilla2 · ‎06-24-2022

Remy, I have sent the information. Thanks for checking into this.

GabeU · ‎06-22-2022

@kellycha0s wrote: oh...oops. sorry about that. yes, damian wrote that. and your thread must read differently than mine. because what i read no longer has the bit about gateways experiencing frequent issues. Sorry. I hadn't read the entire sentence or post, just the first part.

Remy · ‎06-20-2022

Bishop, Thank you for reaching out! I've gone ahead and sent you a private message to dive into and address the situation. Please let me know if you've received it! Thanks, Remy

dond_8725422 · ‎06-12-2022

Remy, New modem received Friday 6.10.22 and installed. That appears to have fixed the issues. Thank you for solution. Cheers! dond

Remy · ‎06-08-2022

Astaria, It appears this is your first post. Welcome to the Community! We'd be glad to help out and take a look into this. As maratsade stated, the discount is normally supposed to be applied through Dish themselves. I was unable to find your account through your Community profile, when attempting to look into the $31.87 charge. Please send a private message to the link provided below with your account number or a phone number tied to your account! https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584 Thanks, Remy

bare65 · ‎06-08-2022

@Remy Yesterday afternoon. just after lunch, I performed another Power Cycle Reboot and it seemed to have worked as all of the previous connectivity issues I was having now appear to be completely resolved. I'm not showing any limited gateway / packet losses, and I have green check marks showing in the uplink sections from the time I did the reboot. I called the technician this morning and cancelled the appointment we had scheduled for tomorrow as everything is now back to working on my end, but if the issues should arise again I'll be sure to come back and let you know. Many thanks again for your quick reply yesterday. I very much appreciate it.

GabeU · ‎06-01-2022

@kwood81219 If you need help please start a new topic and ask for it, but please have the courtesy for the original poster to leave this topic to his efforts in resolving the issue he's experiencing.

Luc77 · ‎05-25-2022

I am residential

Remy · ‎05-20-2022

Reid, We received your private message, and I responded shortly after. Did you not receive the response? Thanks, Remy

MarkJFine · ‎05-13-2022

In case someone misses it, the freezing video above is a lot more hi-res (viewport: 1366 x 768) than the working one (399 x 224). That's important because the data throughput requirement can be much larger depending upon whether it's progressively transmitted or not. In this case, a single frame would be 1Mb/frame for the former vs. only 90kb/frame for the latter. Edit: I think the player ID is just because the videos are different types. The former is one type (it's obscured, but looks like something I'm unfamiliar with) and the latter is mp4. I should add that although Vimeo is processing each into a 960 x 540 window, but it still has to receive and process (reduce) the larger frame in the former just to get there, and that could also be problematic.

GabeU · ‎04-06-2022

@Reallyriley6 Remy's link got the period at the end caught in it, so it's not working properly. Here is the correct link... https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

Remy · ‎04-06-2022

Tonyclarke, Thank you for your patience! I've ran tests and done basic troubleshooting, to no avail. I've set up a complimentary dispatch for you in our earliest available spot, Thursday, April 7. 2022 between 11AM-2PM. Please let us know how the visit goes! I've also gone ahead and waived the associated fees as courtesy. Thanks, Remy

scorpiopulse · ‎03-22-2022

@maratsade @GabeU Hey guys, don't worry about me, I'll be fine. You know who else will be fine? Pradman Kaul. I do hope he at least sends you an Amazon gift card for Christmas this year, so you can purchase some books to improve your interpersonal skills. I'll be sure to mention you in the email. Looks like he's doing fine. I'm sure he appreciates the effort you guys put in to keep him fed. Cheers!

Remy · ‎02-25-2022

shadowwalker.20, If you are currently on the 30GB plan, you will be moved to the 45GB plan automatically! Thanks, Remy

maratsade · ‎02-23-2022

That's great to hear, @DEBPOSTON ! @DEBPOSTON wrote: When I got home tonight I clicked on the icon to my web sight and it came up perfect! Some of you must have fixed it! Thanks so much.

GabeU · ‎02-08-2022

@CWM030 Nah, you won't be logged off. Like it currently is for you during the 8AM to 2AM period due to being out of Service Plan Data, your speed will be throttled. Luckily, you reset in a couple of days.

mkglish · ‎01-27-2022

Thank you for resolving this problem. MKG

maratsade · ‎01-10-2022

You may want to answer the question Remy asked.

Remy · ‎12-27-2021

hgarc123, Thank you for reaching out, and welcome to the Community! We'd be happy to take a look into your issues, but I was unable to match the HughesNet account tied to your Community profile. Please send a private message to this link with your account number or phone number attached! It'll help us take a deeper look into this and figure out what might be going on. Thanks, Remy

Remy · ‎12-17-2021

maratsade, Yes, I'm still here! I've been out of office a couple of days this week, but I'm always around to help! 🙂 Thanks, Remy

maratsade · ‎12-06-2021

Great to hear it's working for you now. @InvalidUsername wrote: 16 days into my monthly period and I am at a little less than 50% usage, so things are going well at the moment.

Online Status	Online
Date Last Visited	Wednesday

About Remy

Re: FAP Speed Unusually Slow

Re: email verification link

Re: 🤬 Only had Hughesnet for 3 weeks and hate it!...

Re: System State Codes 12.7.1 , 12.7.2, and 12.1.9

Re: Slow speeds, video's constantly buffering, web...

Re: No internet connection

Re: number of rings for voice to pickup

Re: Phone failure

Re: modem overheatind power light red

Re: Intermittent loss of connection

Re: help with slow and inconsisitent speeds

Re: Cancelation & Final bill

Re: Connectivity issues have gotten worse - HT2000...

Re: Dish - Promo

Re: Limited connectivity to the gateway and Uplink...

Re: Connectivity Issues

Re: H.N Fraud

Re: Message has been rejected due to suspected spa...

Re: Video freezes on certain site consistently

Re: Forgot voicemail pin

Re: Was told they can't diagnose my system because...

Re: Average Speed Lower Than My Verizon Phone Hots...

Re: EBB (and soon to be ACP) discount.

Re: ACCESS DENIED

Re: Streaming question

Re: treasurydirect.gov not accessable on Hughesnet

Re: Sales call review

Re: Wi-Fi not working

Re: Is Remy still around?

Re: WTH is going on? 11 GB disappeared today.