About Remy

larry29936.   Please refer to the private messages we've been sending back and forth!   Thanks, Remy ... View more

NeoViperHOA,   I see it's your first post! Welcome to the Community! As maratsade stated, your data allowance shouldn't be affecting your ability to make phone calls. We'd definitely like to take a look into this for you, but I was unable to find the account attached to your Community profile. Please send me your account number or a phone number tied to the account to this link, and we'll be happy to look into it for you!   Thanks, Remy ... View more

JD3,   Thanks for posting and welcome to the community!  We'd love to help out! Please send me a private message with your account number or a phone number connected to the account at this link. It'll help us take a deeper dive into this.   Thanks, Remy ... View more

stacyfleeup,   Thanks for posting! I see it's your first time here on the Community, welcome! Please send a private message with your account number or a phone number tied to the account to this link, so we can look into this.    Thanks, Remy ... View more

Yes, I got hit up for a $125 charge when I didn't put in the request for them to come out...it was their idea.  I am requesting a refund because they ended up moving the dish, causing damage my irrigation piping.  I then spent time pick-axing the old cement and pipe out only to have the whole effort not improve anything.  Later we find that we are on an overcrowded beam with no options for improvement.  Then I get the charge for $125.   ... View more

IHaveABuffCat,   I see it's your first time here, thanks for posting and welcome to the Community! We'd love to get to the bottom of this for you. As GabeU stated, we'll need a phone number attached to the account or your account number itself, which will help us take a look into this. Please send me the private message at this link!   Thanks, Remy ... View more

stancanman,    It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Remy ... View more

ElizabethP,   Thank you for posting! I see it's your first time here, welcome to the Community! Please send me a private message at this link with your previous residential account number, or a phone number that would've been attached to it.   Thanks, Remy ... View more

Missing-cable,   I see it's your first posts here. Welcome to the Community! Please send me a private message at this link with your account number or a phone number attached to the account, it'll help us take a deeper look into this.   Thanks, Remy ... View more

jlwalton,   I see it's your first post here. Welcome to the Community! I was unable to get your account pulled up, but we'd definitely like to look into this for you to find a solution. Please send me a private message at this link with your account number or a phone number attached to your account. It'll help us take a deeper look into this!   Thanks, Remy ... View more

edpast1976.   I see it's your first post. Welcome to the Community! I was unable to find an account tied to your name, and we'd definitely want to take a look into this to figure out what's going on. Please send me a message at this link with your account number or a phone number attached to the account. This will help us diagnose what the issue is!   Thanks, Remy ... View more

Jim, please start your own ticket by going to the Tech Support section and clicking on the blue button labeled "Start a topic." You can copy/paste what you have here, but you need to have your own individual ticket in order for the reps here to address your issue.   @jimgross25 wrote: I'm having the same issue, it started out with me thinking it was my computer and did updates to it and was getting message that my WiFi adapter driver was out of date so i updated it and was able to connect to WiFi on modem but that didn't solve the problem either. The computer looses internet connection so I powered the modem down and when it comes back up I have internet for a while until I loose it again. I have been doing this for about a week now.    ... View more

That's too bad that your issues weren't resolved.   To cancel, you will need to call 866-347-3292. You may have to pay an early termination fee if you're still under contract. See http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account.   ruggeri01 wrote: The modem was reset.   Speeds are still horribly slow.   Just as reference, I'm a Sr. Network Engineer, and I can assure you there is not an issue with my test systems. Multiple devices, multiple browsers.  I can switch the same devices to a different network, and they all work fine. The download and upload speeds on this hughesnet system is basically unusable.   I'm going to need to cancel this system.    ... View more