About Remy

Remy

larry29936. Please refer to the private messages we've been sending back and forth! Thanks, Remy

Remy

NeoViperHOA, I see it's your first post! Welcome to the Community! As maratsade stated, your data allowance shouldn't be affecting your ability to make phone calls. We'd definitely like to take a look into this for you, but I was unable to find the account attached to your Community profile. Please send me your account number or a phone number tied to the account to this link, and we'll be happy to look into it for you! Thanks, Remy

Remy

larry29936, I see it's your first time posting! Welcome to the Community! I attempted to find your account that'd be connected to your Community profile, but was unable to. We'd definitely want to look into this, as the speeds you're listing are far from what they should be. Please send me a private message at this link, with your account number or a phone number attached to the account. It'll help us take a deeper look into this, and hopefully it'll be a quick fix! Thanks, Remy

Remy

JamesGen5Biz, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Remy

Remy

JD3, Thanks for posting and welcome to the community! We'd love to help out! Please send me a private message with your account number or a phone number connected to the account at this link. It'll help us take a deeper dive into this. Thanks, Remy

Remy

dmnmay, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Remy

Remy

beamsbox, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Remy

Remy

Kphillips, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Remy

Remy

John2, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Remy

Remy

stacyfleeup, Thanks for posting! I see it's your first time here on the Community, welcome! Please send a private message with your account number or a phone number tied to the account to this link, so we can look into this. Thanks, Remy

Remy

beamsbox, I see it's your first time here, welcome to the Community and thanks for posting! It seems we have a very interesting case on our hands here, and I'd love to look into it a bit more. Please send me a private message with your account number or a phone number attached to it at this link! Thanks, Remy

Remy

cybercycle, I got a response upon escalating, and it seems our engineers are actively working on alleviating your issues and are making progress. You should experience improved performance in the coming weeks and months. Due to the fact that we are unable to fully resolve your issue immediately, we will be discounting your HughesNet service for the next six months by $20 per month. Our goal is that you will see performance improvements long before the six months are up. Thanks, Remy

Remy

IHaveABuffCat, I see it's your first time here, thanks for posting and welcome to the Community! We'd love to get to the bottom of this for you. As GabeU stated, we'll need a phone number attached to the account or your account number itself, which will help us take a look into this. Please send me the private message at this link! Thanks, Remy

Remy

stancanman, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Remy

Remy

ElizabethP, Thank you for posting! I see it's your first time here, welcome to the Community! Please send me a private message at this link with your previous residential account number, or a phone number that would've been attached to it. Thanks, Remy

Remy

Missing-cable, I see it's your first posts here. Welcome to the Community! Please send me a private message at this link with your account number or a phone number attached to the account, it'll help us take a deeper look into this. Thanks, Remy

Remy

cybercycle1, Thank you for posting, and the speed tests are very much appreciated! I'll have this sent up to our engineers to look at to see if there's a significant issue, and I'll hopefully get a response by the end of the day. We appreciate your patience and understanding! Thanks, Remy

Remy

hamradio, I had it sent up to be reduced for the next 6 months, after looking into it, I see it wasn't applied. I'll go ahead and credit 20 dollars on to the account, and will check to make sure tomorrow that the discount is applied! We appreciate your understanding. Thanks, Remy

Remy

tshawgreatlakes, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Remy

Remy

jlwalton, I see it's your first post here. Welcome to the Community! I was unable to get your account pulled up, but we'd definitely like to look into this for you to find a solution. Please send me a private message at this link with your account number or a phone number attached to your account. It'll help us take a deeper look into this! Thanks, Remy

Remy

hamradio, Interesting that your data ended up depleting early, but there's always the possibility that one of your devices may have performed an automatic update, possibly using up some of that data! In addition, I would concur, the issues would likely be due to high latency. The most recent report we received stated that your area is still being worked on, and that more updates will be coming in the coming weeks. We appreciate your patience and understanding! Thanks, Remy

Remy · ‎12-15-2020

edpast1976. I see it's your first post. Welcome to the Community! I was unable to find an account tied to your name, and we'd definitely want to take a look into this to figure out what's going on. Please send me a message at this link with your account number or a phone number attached to the account. This will help us diagnose what the issue is! Thanks, Remy

Remy · ‎12-15-2020

jimgross25, Upon looking into your account, I'm seeing the same thing you were stating, several manual and automatic reboots of the modem. I'm not seeing any issues with your alignment or anything else of the sort, so we'll go ahead and get a new modem out to you to see if this remedies the issue! Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. Let me know how the new modem works out for you! Thanks, Remy

Remy · ‎12-14-2020

ARW, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Remy

Remy · ‎12-14-2020

Mudkat514, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Remy

Remy · ‎12-14-2020

hamradio, We normally get updates on progress bi-weekly, and I haven't seen anything in regards to specific improvements as of yet. We appreciate your patience and cooperation here, and hopefully it is resolved soon! Thanks, Remy

Remy · ‎12-11-2020

maratsade, That's great to hear! Thank you for the update, it's very much appreciated! Thanks, Remy

Remy · ‎12-11-2020

sapper40, I see it's your first post. Welcome to the Community! Please send me a PM at this link with your account number or a phone number attached to your account. It'll help us take a deeper look into this, and hopefully find a quick solution! Thanks, Remy

Remy · ‎12-08-2020

maratsade, The 10GB token package includes an additional 5 free gigs! Please let me know if you receive them in the coming days, it'd go a long way for confirming that this promotion is working properly! Thanks, Remy

Remy · ‎12-08-2020

maratsade, I'll have this sent up to be looked into. It states the tokens can take up to 5 days to be applied to the account, but I'll keep my eye on your account. If it doesn't apply by then, at the very least, I'll throw the 4th one on there manually free of charge. Thanks, Remy

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Date Last Visited	yesterday

About Remy

Re: Slow downloads

Re: Hughesnet Voice Issues/Observations

Re: Slow downloads

Re: Unable to access URL with port :2087

Re: Slow Speeds...with link to test results

Re: only 1-2 mbps ?

Re: The data I have used is inconsistent with what...

Re: Phone

Re: Outlook Email Setup

Re: Voice service quality issues

Re: The data I have used is inconsistent with what...

Re: Plummeting Speeds

Re: Replacement Modem?

Re: I was told better than DSL

Re: Access to past invoices

Re: My speed tests for examination please.

Re: Plummeting Speeds

Re: Slow internet - Long delay issue

Re: Internet service

Re: No internet

Re: Slow internet - Long delay issue

Re: Modem

Re: Loosing internet connection

Re: Hughes email server out 4108.hughes.net [129.2...

Re: Email won't send

Re: Slow internet - Long delay issue

Re: Holiday High-Speed Data. Get More Data Tokens ...

Re: having to reset modem several times a day

Re: Holiday High-Speed Data. Get More Data Tokens ...

Re: Holiday High-Speed Data. Get More Data Tokens ...