About Remy

Remy

GW, Thanks for reaching out! Quite the interesting issue here! I'd like to get a couple more details, because it seems your profile in the Community is verified. Are you unable to reply to all posts on the site? In addition, can you please provide us with a screenshot of the error you're receiving when attempting to reply? We appreciate your cooperation! Thanks, Remy

Remy

compudoor, Thanks for reaching out! We'd love to look into this and see if we can locate the issue. We were unable to find the account attached to your Community profile, so please send a phone number connected to your account or an account number to the link provided below! https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584 Thanks, Remy

Remy

Lexipup, I've gone ahead and set up a dispatch for our earliest available time and date, Wednesday, August 3rd, between 2:00PM and 5:00PM. Let us know how the visit goes! Thanks, Remy

Remy

chinamanville, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Remy

Remy

Lexipup, I see it's your first post. Welcome to the Community! Thank you for reaching out and providing this information for us! We were able to find the account attached to your Community profile, making it easy to go ahead and look into your account. It seems that as of this moment, your devices have a Good signal while attached to the hug2g network, and the speeds your modem is producing look good, at 23mbps download. From what I'm seeing, it seems the modem is running well and your devices are receiving quality signal. However, we'd like to have a technician come take a look at the equipment to make sure that your modem is in the best spot. One question before I have it set up, are you and your husband using a VPN while working from home? Thanks, Remy

Remy

Darrin, Thanks for reaching out! I was able to take a quick look into the account, and our speed tests seem to be similar to the ones you've produced on testmy.net. We appreciate the tests and link being provided, it expedites the troubleshooting process a lot! I'm gonna have this one escalated to our engineers, as it seems all of the basic troubleshooting has already been completed. In addition, from a quick glance, it doesn't seem your Gateway or beam are having issues. We'll look into this, and provide updates as we receive them! We appreciate your help and patience! Thanks, Remy

Remy · ‎07-05-2022

stephc, We're sorry to hear about the failed call attempt! I'll reach out to the engineering team and have them leave you another call, this time with a better code! Thanks, Remy

Remy · ‎07-05-2022

Tracy1960, Thank you for reaching out with your question! It seems this is your first time posting. Welcome to the Community! At this time, there isn't a way to manually set the amount of rings before being brought to voicemail. Please let us know if you have any additional questions! Thanks, Remy

Remy · ‎06-29-2022

stephc, Thank you for the information! I'm going to have this sent up to our engineering team. This is normally a quick fix, and I'll get back with you when I have more information! Thanks, Remy

Remy · ‎06-29-2022

stephc, If you could, on a device directly connected to the modem, please go to your web browser and go to http://systemcontrolcenter.com. Once the HughesNet page populates, please click on System Status at the top of the page and post what the System State code is here. It should be in a 0.0.0 format. Thanks, Remy

Remy · ‎06-29-2022

Cabooose2, Awesome! I'm glad the ATA arrived so quickly. Have you gone ahead and activated the new ATA at http://voice.hughesnet.com? If you need your SAN, we're able to provide it to you via private message! Thanks, Remy

Remy · ‎06-28-2022

Cabooose2, I've taken a deeper look into it, and I want to see if a replacement ATA will do the trick. Please expect the replacement soon; you can use its box to return the old ATA. For your convenience, the return label is included in the outer pouch. Let me know how the new ATA works out for you! Thanks, Remy

Remy · ‎06-28-2022

Cabooose2, Thanks for reaching out! The details are much appreciated! I've gone ahead and reset your line and made a couple of adjustments to attempt to solve the issue. Please let me know if the VOIP service begins to work properly again! Thanks, Remy

Remy · ‎06-27-2022

aria, Thanks for reaching out! I see it's your first post. Welcome to the Community! I was able to find the account connected to your Community profile, making it simple to check into the account. I'm going to be sending you a replacement modem, to hopefully fix the overheating issue. Please be sure there is nothing surrounding the modem, and that it's in a well-ventilated area. In the meantime, if the modem begins to overheat again, please unplug it from the outlet. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. Thanks, Remy

Remy · ‎06-24-2022

chinchilla2, Thanks for reaching out! It seems it's your first post here. Welcome to the community! We'd love to take a look into this for you. I was unable to locate the account attached to your Community profile, however. Please send a private message to the link provided below, with your account number or a phone number attached! https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584 Thanks, Remy

Remy · ‎06-21-2022

stephc, I see it's your first post here! Welcome to the Community! First let's see if a modem swap will do the job. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. Let me know how the new modem works out for you! Thanks, Remy

Remy · ‎06-20-2022

Bishop, Thank you for reaching out! I've gone ahead and sent you a private message to dive into and address the situation. Please let me know if you've received it! Thanks, Remy

Remy · ‎06-17-2022

Leola, It appears this is your first post. Welcome to the Community! We'd be glad to help out and take a look into this. Unfortunately, I was unable to find your account through your Community profile. Please send a private message to the link provided below with your account number or a phone number tied to your account! https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584 Thanks, Remy

Remy · ‎06-08-2022

Astaria, It appears this is your first post. Welcome to the Community! We'd be glad to help out and take a look into this. As maratsade stated, the discount is normally supposed to be applied through Dish themselves. I was unable to find your account through your Community profile, when attempting to look into the $31.87 charge. Please send a private message to the link provided below with your account number or a phone number tied to your account! https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584 Thanks, Remy

Remy · ‎06-07-2022

bare65, Thank you for reaching out and providing us with the information and attached screenshots! The detailed explanation helps us a lot in diagnosing what the exact issue is. After looking into your account and running diagnostics, it appears there are some ongoing issues with the external radio. I've gone ahead and set up a dispatch for a technician to come out and make repairs at our earliest available time and date, Thursday, June 9th, between 8-11AM. I've made sure that all associated fees are waived as courtesy! Please let us know how this visit goes! Thanks, Remy

Remy · ‎06-06-2022

dond, Thanks for reaching out! I realize it's your first post here. Welcome to the Community! I was able to track down your account through your Community profile, which is awesome! First let's see if a modem swap will do the job. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. Thanks, Remy

Remy · ‎05-31-2022

David, Thank you for following up! I'm glad to hear the operational speed increased, but we definitely want to get to the bottom of the disconnect issues. Which websites do you seem to be having issues with? Does this occur every time you attempt to access these websites, or is it infrequent? In regards to Outlook, what seems to be the issue? Thanks, Remy

Remy · ‎05-20-2022

Reid, We received your private message, and I responded shortly after. Did you not receive the response? Thanks, Remy

Remy · ‎05-19-2022

Reid, Thank you for reaching out and welcome to the community! I was able to get your account pulled up through your Community profile. Please send the affected email address in a private message at the link provided below. This is a publicly viewable site, so we want to be sure private information isn't posted where it shouldn't be! https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584 Thanks, Remy

Remy · ‎05-16-2022

David, Thank you for the information! Upon looking into your account, I saw essentially the same things you listed above. No odd state codes or issues. I did however see a slight shift in your alignment in mid April which may be causing issues. To attempt to remedy this, I set up a dispatch for you at our earliest available time and date, Saturday, May 21st, 2022 between 2-5PM. The tech will adjust the dish and attempt to find any additional issues that may be causing these disconnects. I've made sure to waive the associated fees as courtesy. Please let me know how the visit goes! Thanks, Remy

Remy · ‎05-16-2022

David_78933, Thanks for reaching out! We can definitely get to the bottom of this. A quick question, would you have an estimate of when exactly this started occurring? Was it late April? Thanks, Remy

Remy · ‎05-12-2022

Tammy, We have a call set up for tomorrow between 1-2PM! Does that time slot work for you? Thanks, Remy

Remy · ‎05-10-2022

Tammy, Are you available at any time during this week between 9AM and 2PM EST? Our engineers would like to run a live troubleshooting session to try to get to the bottom of this! Thanks, Remy

Remy · ‎05-06-2022

Tammy, Are you able to connect a device directly to the modem and attempt to play the videos? Thanks, Remy

Remy · ‎05-06-2022

Tammy, I found a few steps online! Firstly, you need to open the network list and choose the connected Wi-Fi connection When you select the Wi-Fi connection, right-click on it and hit the disconnect button As a result, the Wi-Fi network will be disconnected In addition, I don't believe the video showing up on your phone incorrectly is a result of the connection. Thanks, Remy

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Date Last Visited	Wednesday

About Remy

Re: email verification link

Re: FAP Speed Unusually Slow

Re: 🤬 Only had Hughesnet for 3 weeks and hate it!...

Re: System State Codes 12.7.1 , 12.7.2, and 12.1.9

Re: 🤬 Only had Hughesnet for 3 weeks and hate it!...

Re: Slow speeds, video's constantly buffering, web...

Re: No internet connection

Re: number of rings for voice to pickup

Re: No internet connection

Re: No internet connection

Re: Phone failure

Re: Phone failure

Re: Phone failure

Re: modem overheatind power light red

Re: Intermittent loss of connection

Re: No internet connection

Re: Cancelation & Final bill

Re: help with slow and inconsisitent speeds

Re: Dish - Promo

Re: Limited connectivity to the gateway and Uplink...

Re: Connectivity issues have gotten worse - HT2000...

Re: Connectivity Issues

Re: Message has been rejected due to suspected spa...

Re: Message has been rejected due to suspected spa...

Re: Connectivity Issues

Re: Connectivity Issues

Re: Video freezes on certain site consistently

Re: Video freezes on certain site consistently

Re: Video freezes on certain site consistently

Re: Video freezes on certain site consistently