About Remy

jolney,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Remy ... View more

jdmeth123,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Remy ... View more

chrisb3127,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Remy ... View more

jdmeth123,   Welcome to the Community and thanks for posting! We'd love to help, but I was unable to find the account attached to your Community profile. Please send a PM to this link with your account number or a phone number attached to the account!   Thanks, Remy ... View more

Chargerdreamer,   Thanks for posting and welcome to the community! We'd love to help out, but I was unable to find the account tied to your community profile. Please send a private message to this link with your account number or a phone number tied to your account. It'll help us take a deeper look into this!   Thanks, Remy ... View more

TDR,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Remy ... View more

ndjjrc007,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Remy ... View more

sdschell,   Thank you for reaching out, and welcome to the Community! I see you're having an issue with lack of communication here, and we'd love to help out. As maratsade stated, we'd recommend keeping all account information private, so I've gone ahead and edited the photo from your post, to maintain your personal security! In addition, I'm going to see if a modem swap will do the job. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch.    Let me know how the new modem works out for you!   Thanks, Remy     ... View more

jpgripp6934,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Remy ... View more

pitts2d,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Remy ... View more

CarlaB,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Remy ... View more

CarlaB,   Thank you for reaching out! I see it's your first post. Welcome to the Community! As maratsade stated, it's very likely that you had a discount that expired, as there are often promotional discounts for signing up! I can check into this to make sure, but I wasn't able to find an account tied to your Community profile. Please send a private message to this link with your account number or a phone number attached to your account, it'll help us take a look into this!   Thanks, Remy ... View more

Sh21,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Remy ... View more

mcmorgan,   The problem was solved a couple of days ago, and I'm glad to hear it's working properly again for you! Please let us know if you have any issues of note in the future!   Thanks, Remy ... View more

mglory,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Remy ... View more

devilbob,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Remy ... View more

mcmorgan,   Thank you very much for posting! Welcome to the Community! We'd love to help out, but I was unable to find an account connected to this specific Community profile. Please send a PM to this link with your account number or a phone number tied to the account, and we can figure out what's going on!   Thanks, Remy ... View more

jeremywolg,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Remy ... View more

mglory63,   Welcome to the Community! I see it's your first post! We'd be happy to look into this for you, please send your account number or a phone number attached to this link, and we can figure out what's going on!   Thanks, Remy ... View more

Dee060951,   Are you speaking about your own account, or do you share an account with Jeremywolg? The account for Jeremywolg still states that there hasn't been a power cycle of the modem, and I was unable to find an account tied to your community profile. Please let me know!   Thanks, Remy ... View more

jeremywolg,   I see it's your first time posting! Welcome to the Community! I was able to pull up your account through your Community profile, and I can confirm the low speeds on our end as well. I do see the modem hasn't been power cycled in over 3 months, so I would recommend unplugging the modem from the power brick, waiting a few moments, and plugging it back in. This will help, but may not fully resolve the issue. Please let me know when you've done this! In addition, VPNs will generally have problems with satellite internet services due to the high latency of the service.   Thanks, Remy ... View more