About Remy

GW,   So no errors at all since that point? Interesting. Good to hear! I'll pass this along, please let us know if you have any issues with this going forward.   Thanks, Remy ... View more

Seeker,   Upon escalating I was told we currently do not have plans to make changes to this specific page. The login process is certified and secure, as well as the redirect process taking you to this page. You can opt to use a 3rd party email client if you desire more extensive security features.   Thanks, Remy   ... View more

grungerock,   In that case, after some further diagnostics, I'm going to go ahead and send you out a new modem. I'll be waiving the fees associated, and it should arrive within 2-3 business days. There will be a prepaid shipping label on the box for return of the old modem. Please let us know if this helps!   Thanks, Remy ... View more

grungerock,   I was able to pull up your account and looked into the issues you've been reporting. A few of these errors have a connection to the coax cable not being securely attached, so could you please make sure it is secured tightly? Please unplug the modem from the power brick before you do this, just to be safe. If that solves the issue, great! If not, we'll continue to look into other fixes.   Thanks, Remy     ... View more

GW,   30.1.1 itself is normally a network issue, however, seeing the rest of the state codes may be a power issue. Are the modem and cables plugged in securely? Are you connected to a surge protector, or directly to an outlet?   Thanks, Remy ... View more

GW,   I apologize for misspeaking, I was asking more of if your service is working well when the state code is not showing. The 30.1.1 state code isn't one we can manually fix, as it is connected to a Web Accelerator server not being available at the time. As soon as one is available to the particular user, you should be placed there. For a possible fix, I suggest trying to turn off the Web Accelerator and turning it back on, as this can sometimes hasten the process.   Thanks, Remy ... View more

GW,   I appreciate you tracking these for me. Upon further investigation, it seems that these diagnostic codes won't have an effect on your services, as quite a few of them are just standard processes in the modem. In regards to the 30.1.1 that seems to be popping up, that state code refers to backing off on adding the modem to a specific web accelerator server, to avoid additional loading times. Does the service seem to be working well?   Thanks, Remy ... View more

Seeker,   When you are on a website that uses a SSL certificate, such as Facebook, Google, Amazon etc, it encrypts all traffic that is transferred to and from the site you are communicating with. The Certificate guarantees that the connection you have is connected directly to the site in question, so during login, checkout etc you can rest assured that the connection was done with and only with Amazon, Facebook, Hughes, etc.     You will notice it more if you are using a browser such as Chrome or Safari, In the address bar the SSL certificate we have installed on our site is purchased though EchoStar which is why you see that site "change". Once your information has been authenticated, you are then redirected to your mailbox. Our certificate is only implemented for certain parts of our site, one of those locations being our login page, and many of our FAQ's and Legal documents to ensure they come from us.     Many new browsers have lately created huge flags or warnings in the address bar indicating a site that does not have a SSL certificate installed thus a rise in concern from many of our clients. It is not that the site is not secure or that your information has been compromised. It is merely that in this part of our site does not contain the SSL certificate and your browser is letting the user know that one is not present.   Thanks, Remy ... View more

E050671,   I see it's your first post here, welcome to the Community! I'm going to concur with everything Gabe stated, as speed tests are best from testmy.net, and we are able to review your sales call for any discrepancies in the MyAccount/Billing section.    I was able to pull up your account and saw that you've hit your monthly high-speed data cap, so I went ahead and added 2GB to your account so we can do some testing with you. With the data on the account, everything seems to be running well here from what I'm seeing. Have you attempted to lower the resolution settings for whichever streaming service you're using? That normally helps quite a bit with the buffering.   Thanks, Remy ... View more

Abbie,   Upon looking into your account, it seems that you've gone ahead and cancelled your service. Since you've cancelled, there is no longer a commitment. We're sorry to see you go, and want to thank you for choosing HughesNet!   Thanks, Remy ... View more

GW,   Thank you for the updates. I will continue to look into this for you and will be getting back with you when I have a report with some more information on a possible fix. We appreciate your understanding and cooperation!    Thanks, Remy  ... View more

GW,   Upon looking into some diagnostics, it doesn't seem like the diagnostic codes you're receiving should have an affect on the performance of your modem. Is the new modem working properly? I'm glad the new package got out quickly to you.   Thanks, Remy ... View more

EdV,   We appreciate you reaching out to us and providing us with this information. I'll be escalating this up the proper channels to make sure this gets to the app developers. We appreciate your cooperation in this!   Thanks, Remy ... View more

jeapostrophe,   Not a problem! Unfortunately the new modem has already been shipped to the service location, so once it is deemed undeliverable and returned, we'll be able to send one to the service location. Apologies about the mix-up!   Thanks, Remy ... View more

Jeapostrophe,   Welcome to the community and thank you for posting. Upon taking a few looks into your system, it does seem your modem is having a few issues. When I attempt to turn on the WiFi networks as well, the command doesn't seem to be going through. I'm going to be sending you a new modem, with fees waived. There will be a return label already on the box, for the return of the old modem. Please let us know if this helps!   Thanks, Remy ... View more

UgashikBob,   To receive assistance for your similar issue, please create a new topic and detail your ongoing issues under the Tech Support tab. We will be able to assist you once that is done!   Thanks, Remy ... View more

GW,   After running some diagnostics, I saw a few persistent errors recurring on the modem.. I definitely feel a new modem will resolve your issue, so I'll be sending one to you, with all fees waived. First let's see if a modem swap will do the job. You can use its box to return the old modem. For your convenience, the return label is included in the outer pouch.    Let me know how the new modem works out for you!   Thanks, Remy     ... View more