- HughesNet Community
- :
- About MarkJFine
HughesNet Community
About MarkJFine
Professor
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
3186
Posts
2153
Kudos
77
Solutions
Contact Me
| Online Status |
Online
|
| Date Last Visited |
6 hours ago
|
07-12-2022
08:17 PM
3 Kudos
Don't hijack a thread you already hijacked... got it. Cool.
... View more
07-12-2022
08:05 PM
3 Kudos
"there are areas that are having trouble with their Beam" Last I looked J2 had a minimum of 97 spot beams being routed across 17 disparate ground stations. These beams are continually maintained in order to ensure proper coverage is attained. I'm pretty sure that excuse is given to uncontrollable callers in attempt to finally placate them.
... View more
07-12-2022
03:01 PM
3 Kudos
@JB39 Mainly because we've learned not to respond to your trolls. This is not social media. Each thread is the original poster's de facto 'trouble ticket'. I am responding just to tell you that it's not real helpful to them to spam everyone's posts with your experiences and irrelevant comments. It just confuses things for them as well as the site admins.
... View more
07-05-2022
07:55 PM
1 Kudo
It's quite possible your account was hacked from responding to a phishing scam email, thus providing your access info to the scammer, who actually did this. Things like this happen a lot more often than you'd think and is a more likely explanation.
... View more
06-25-2022
10:12 PM
2 Kudos
If you 'cut the wire' then the modem's not connected. If it's not connected, it can't update the system. So if you used all your data 2 months ago it hasn't changed.
... View more
06-25-2022
08:00 AM
1 Kudo
Glad you got some speed back, but just want to point out a few things: 1. Not every school in the country got out the same time as your local schools. The beam you're on covers a wide swath of your local area, but the gateway on the other side of the satellite includes 15 or such beams from various parts of the country. Congestion can occur at any part of the system and therefore from any part of the country. Many schools got out mid-June. 2. I also doubt the same amount of people are using the network at 3am, however, many people can automatically schedule the bulk of their upgrade downloads (and Netflix downloads) at that time. Also consider that if you're on the East Coast that's midnight on the West Coast. And if you think kids with no school the next day aren't up late secretly binging all the Marvel and Star Wars stuff off of Disney+ at that hour... but hey, in my day it was comic books and a flashlight. 👀 3. Also consider that streaming is a very server-intensive activity that will load down a satellite system with an inherent 5-600mS latency in a heartbeat. If you like, I can point you to the details of how that happens and may sporadically happen throughout the day. However, you need to know is that streaming is greatly impacted by latency, not speed, and that latency is impacted by users loading down the system.
... View more
06-21-2022
10:39 AM
2 Kudos
1. First, speeds change invariably over the course of the day, and speed tests will vary depending upon the technology that is used. Not all speed tests will work correctly with satellite. 2. Speed tests won't give you any clue as to the problem you may be having with streaming services because each service is different and not all work very well over satellite. That said, streaming services work very different than downloading a single file, which speed tests are designed to evaluate. Streaming involves several files as well as several parts of files (packets) that must be acknowledged to ensure they are received in order if at all. 3. Stopping and starting of a stream, which may look like and be reported by an app as 'buffering', is generally not a speed issue over satellite. It has to do with data latency across the network and the ability of your streaming app to communicate properly without timing out to the streaming server (and vice versa). Many times if the latency is too high a request for a new set of 'frames' may appear too late for the server to recognize to do something about it, so the server is waiting for either a resend or it just gives up and stops, giving you an error. 4. Latency is typically 500-600 mS at best over satellite (100s of times longer than terrestrial internet) and can't be improved due to the physics of radio waves going from your dish, to the satellite, then down to the ground station, out to the terrestrial internet, and then back through the reverse path. It can be negatively affected by the number of people actively using the internet your spot beam at the satellite, at the corresponding ground station where it connects to the terrestrial internet, or by the routing by the ground station's internet provider and backbone. You can improve streaming performance by ensuring you are using the lowest resolution available, which lowers the amount of pings the app has to make to the server, thus alleviating the potential impact of latency. Most of the apps initially set this resolution and data rate very high with so it's worthwhile to check the settings on each app you use: Roku in particular uses a tremendous amount of data and has a high refresh rate, making it particularly susceptible. Conversely, Netflix does some kind of preloaded caching for movies and shows which is all done in the background. I have no idea where it's stored, but Netflix seems to work extremely well over satellite. We've been watching Stranger Things 4 and other series with little to no problems at all using the lowest setting (configured on the web site, not the app). Other services like Disney+, Hulu, and ESPN+ depend upon the time of day, day of week, etc., and it can vary quite a lot. For example, I can watch an episode of Obi-Wan Kenobi on a Thursday at 11:30 EDT during lunch on my 55" Samsung TV and it will run all the way through without stopping once. However, once it hits 12:30 it will start to have problems for about an hour where it has to be restarted after about 5 minutes of play. The problems magically go away at 1:30. It all depends upon the user loads mentioned in #4 and could be an indication that others just have the same idea of trying to stream during lunchtime. Conversely, I have very few problems watching anything using the Disney+ app on an iPad while walking or running on a treadmill. This is a fact of how the system works. Techs may find something to improve performance slightly, but you will still have many of these technical limitations no matter what is done. This is what people mean when they say you can either learn to work satisfactorily within those limitations or without the service altogether. The choice is yours.
... View more
06-17-2022
03:02 PM
1 Kudo
We'd been getting these massive black ones in hordes. I ended up moving all the furniture into the center of the room, spraying Raid Max Ant & Roach around the circumference of the room. Worked like a charm and haven't seen them since. Just noticed them this week doing a virtual Jan 6th on my driveway and front porch... did the same but in the exterior and not a one crossed the line alive. Stuff works great.
... View more
06-16-2022
10:55 AM
Squirrel, rabbit, deer, fox, bear, or coyote. Take your pick, and those are just the mammals. The ants are just horrendous this year.
... View more
05-29-2022
02:03 PM
1 Kudo
I seriously doubt crack heads get up at 5 or 6am to update their stuff.
... View more
05-15-2022
01:10 PM
1 Kudo
I don't believe that it's operational.
... View more
05-15-2022
08:20 AM
2 Kudos
@GabeUSave your time and ignore him. You can't teach him anything.
... View more
05-14-2022
04:11 PM
1 Kudo
I look forward to looking at your angry face when we produce the same amount of documentation you provided. We owe you nothing and you are free and welcome to believe any other of your fairy tales that your heart desires. Have a nice day.
... View more
05-14-2022
04:06 PM
1 Kudo
The code generally means your dish couldn't find a signal from the satellite. Usually that means severe rain was degrading the signal, but if it intermittently persists during good weather it could also mean foliage or tree branches/leaves blowing into the signal path. Might want to check the vicinity of the dish to make sure nothing's growing around it or into the area between the dish and transceiver (I recently had this happen) and/or there is no new tree growth in front of the dish. Doubtful that swapping modems did anything other than rebooting it by removing power, then re-powering it (note: never press the red reset button which could zeroize it, requiring a call to phone help in order to get it re-registered into the system). I would also advise you to edit the SAN out of your images. The SAN is your full account number and could be used in a phishing scheme to get your account information.
... View more
05-14-2022
01:24 PM
3 Kudos
His response addressed everything you publicly opined, one by one, with clear, accurate facts, not opinion. If that's being hostile, perhaps you have a problem with your incorrect opinions being publicly corrected with accurate statements.
... View more
05-13-2022
07:20 AM
In case someone misses it, the freezing video above is a lot more hi-res (viewport: 1366 x 768) than the working one (399 x 224). That's important because the data throughput requirement can be much larger depending upon whether it's progressively transmitted or not. In this case, a single frame would be 1Mb/frame for the former vs. only 90kb/frame for the latter. Edit: I think the player ID is just because the videos are different types. The former is one type (it's obscured, but looks like something I'm unfamiliar with) and the latter is mp4. I should add that although Vimeo is processing each into a 960 x 540 window, but it still has to receive and process (reduce) the larger frame in the former just to get there, and that could also be problematic.
... View more
05-11-2022
09:06 AM
Could also be that the cached DNS entry for Snapchat was corrupted on your modem. That can happen from failed repeated tries to access a site when the wifi is weak or marginal, or when the satellite signal is real low due to weather. Try unplugging the modem from the wall power receptacle, waiting 60sec, then plugging it back in. Once it's fully rebooted and updated (may take up to an extra minute), access to Snapchat might be corrected. I should add that this process may help with other services with similarly corrupted DNS entries, not just Snapchat.
... View more
05-02-2022
09:27 AM
1 Kudo
"Latency is running 80-100 ms." I can almost guarantee that your latency is at least 5-6x what you think it is. If you really want to know what the latency is use the Connectivity Test from the System Control Center using a computer hooked to the modem which will show the delay statistics between your dish and the satellite ground station, where it connects to the terrestrial internet. Also consider that the latency effects every packet to or from your modem, including all synchronizing pings to/from Roku. That affects contiguous throughput on streaming services more than speed.
... View more
04-07-2022
04:56 AM
2 Kudos
You cannot use satellite internet for wifi calling on an iPhone. It won't work correctly because of the delays inherent to satellites communications. I believe there is something on the HughesNet site that mentions this.
... View more
03-23-2022
07:32 PM
1 Kudo
Very nice site. I did happen to notice the high level of foreign hits you're getting and will almost guarantee a good lot of those are actually vulnerability probes and email scrapers hitting your logs... especially the ones from China. I've had to go as far as to block entire Chinese ASNs to keep them out of my site. You may also want to be wary of any hits from fake Googlebots or anything from googleusercontent.com, Amazon AWS, Microsoft, Linode, OVH, anything .ru, and any of the other sundry web hosting sites that may be out there trying to do malicious things on a daily basis. Might also want to take a hard look at anyone using a browser version older than 2 versions behind the current one. Those are most certainly bots using faked user agents so they look real. For example, there's one Russian spambot that likes to use a faked user agent, making it look like they're using a Windows-based machine using Chrome/90.
... View more
03-22-2022
04:18 PM
1 Kudo
He did bring up a good point that I hadn't thought of. I would change them at the devices just to be sure. I thought the MAC address thing is really for reserving pseudo-static addressing within DHCP (automatic), but only for those connected by wifi - not ethernet.
... View more
03-22-2022
01:24 PM
2 Kudos
I understand the static IP part, which you mean that you have set, defined IPs for each device within your local LAN. I will also assume that your system does not require any kind of port mapping or port triggering for things coming from outside the HughesNet network. That would be problematic because although you have what appears to be a public IP at the modem it is not accessible from outside HughesNet. What this means is: If the software uses arbitrating/intermediary clouds to interface between the computer and the collection devices instead of talking directly to them within the LAN, the system might not operate properly - anything external to HughesNet can't reach in and see the computer, nor the devices to do anything with them. I realize that may have worked under a terrestrial DSL, however HughesNet uses double-NATing/IP translation between the modem, beam and groundstation, that may cause such a thing to be inoperable.
... View more
03-20-2022
07:03 AM
2 Kudos
My point was that slowness is sporadic: It comes and goes with the tide of people on the internet as well as those on HughesNet. Satellite is more susceptible to this just because of the nature of the beast.
... View more
03-19-2022
08:00 AM
The slowness can be due to one of several things, mostly from congestion or MTU timeouts at one or more locations: 1. The satellite beam 2. The groundstation, where the satellite links up to the terrestrial internet 3. The internet backbone that controls the path to the site. 4. The server at the site that you're trying to reach. I also wouldn't rule out throttling at the backbone for some paths during some times of the day, though that's hard to prove unless you've done a trace route.
... View more
03-16-2022
08:32 PM
2 Kudos
And chances are, CenturyLink is the backbone that your HughesNet groundstation is linked to. So, good luck with that.
... View more
03-16-2022
10:36 AM
2 Kudos
There are several perfectly good reasons for this, the biggest being that when you get one not under HugheNet's control, you have no idea if it's been infected with malware. Router malware is a huge problem, as hackers attempt to hijack them for the purposes of bitcoin mining and other things. Getting one from HughesNet guarantees your modem is safe and free from these kinds of issues that will significantly eat away at your data.
... View more
03-15-2022
07:41 PM
1 Kudo
Recommend you call the phone help line because they will need to walk you through re-registering your modem with the network. Pressing the reset button zeroized it.
... View more
- HughesNet Community
- :
- About MarkJFine
