About Liz

Hi Robert, It's been over a week since we heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a case number or your modem's serial number so we can pull up your account. Thanks, Liz ... View more

Well that's embarrassing. I'll take care of this and send this to our marketing team. I'm sorry for the confusion, but thank you very much for bringing this to our attention! Thanks, Liz ... View more

Hi Robert, Welcome to the community and thanks for posting. We can certainly look into this for you if you like, just post a case number so we can pull up your account. Looking forward to hearing back. Thanks, Liz ... View more

Hi Ron, I see it's your first post here, so welcome to the community! Having the HughesNet homepage as your browser's default homepage is completely optional. You can follow the instructions here to change your browser's home page/start up page to whatever you like: http://www.wikihow.com/Change-Your-Home-Page If you wish to log in directly to your HughesNet webmail, you can bookmark this link, or even set this as your startup page:  http://home.myhughesnet.com/files/hughes/redirect.php?to=webmail To access the Support Center directly, you can go here: supportcenter.myhughesnet.com To prevent Flash videos from automatically playing on any website you visit, such as CNN.com, there are ad and flash blocking browser add-ons you can use to prevent those videos from loading and using your data, such as AdBlock. If you have additional questions, feel free to start a new post so we can focus on addressing your concerns. Thanks, Liz ... View more

Good morning Howard, Welcome to the community and thanks for posting. Glad to hear your router works well. Regarding your router IP, that is correct, so as to not conflict with the HughesNet modem's IP, which is 192.168.0.1. Thanks, Liz ... View more

Hi Gregory, Thanks for posting, we want to address your concerns. Based on your previous posts with us, we were able to pull up your account. On which website are you trying to update your credit card? Please be sure you're logging into your account at the Support Center: supportcenter.myhughesnet.com I'm curious, was it an e-mail claiming to be from HughesNet asking you to update your credit card information? If so, we do not send such e-mails out, and those official-looking e-mails are phishing attempts to get sensitive information from you or download malware onto your computer. You can read more details on how to identify phishing e-mails here: https://community.myhughesnet.com/hughesnet/topics/watch_out_for_phishing_emails_asking_you_to_enter... We look forward to hearing back from you. Thanks, Liz ... View more

Hi J.D., That's great! If you're ever unsure of how your data is being used, the best way to determine how is by process of elimination. Let's start with the HughesNet modem by following these steps: For your convenience, here's a helpful site on how to take screenshots: take-a-screenshot.org I look forward to hearing back from you. Thanks, Liz ... View more

Good morning J.D., Have you already downloaded our Status Meter? The most important tool to download is the Status Meter, available in the Customer Support Center, so download that if you haven’t already: supportcenter.myhughesnet.com This helps you keep an eye on your data allowance and lets you purchase additional tokens, if needed, to avoid reduced speeds if you run out of Anytime Bytes. To help you monitor your data usage and other performance metrics, we’ve gathered resources for you here, which also includes community recommendations: https://community.myhughesnet.com/hughesnet/topics/track_your_usage_performance_speeds_and_view_tips... Keep in mind there are countless factors to consider that can use your data: - more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi. - automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time. - multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook: https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook or adjusting your Netflix playback quality to SD: https://help.netflix.com/en/node/87 - more data sources can be found here, as posted by a fellow community member: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common If you still have additional concerns, please let me know, I'm happy to assist. Thanks, Liz ... View more

Welcome to the community J.D.! Thanks for signing up. Have you already sent us an e-mail with your Community User Name and account number (SAN) with Community Token Claim in the subject line? If not, please do so and e-mail that to us at communitysupport@hughes.com.  After 2 weeks of activity we’ll automatically place 3 free tokens in your account.  We believe you’ll continue to find value in posting questions, concerns and sharing feedback with fellow subscribers nationwide.  Thanks, Liz ... View more

Hi Stacey, Thanks for letting us know. I see you have already called in to cancel. I've gone ahead and credited your account $400 to absorb the ETF when your account terminates March 11. You should be getting a lease return kit after termination so you can return the equipment. Please ensure that the equipment is returned to avoid any Unreturned Equipment Fees. If you have additional questions, feel free to post back, we're happy to address them. Good luck with your future ISP. Thanks, Liz ... View more

Hi Stacey, Please check out your main thread here where we are working to address your concerns: https://community.myhughesnet.com/hughesnet/topics/case-46180163 Thanks, Liz ... View more

Hi Stacey, Welcome to the community, I'm very sorry to hear you're unhappy with us. We certainly want to address all your concerns. As Katie above mentioned, we can get a tech out to you at no additional cost if you wish, so please let us know if you want us to set that up for you. Thanks, Liz ... View more

Hi Gary, It will be the last 9 days in March that will be added to the April bill. So $129.99 service fee / 31 days = $4.19/day  9 days x $4.19 = $37.71 to be added to the April bill. Hope that helps you plan accordingly. Feel free to post any additional concerns you may have. Thanks, Liz ... View more

You're welcome, we changed the bill date to the first of the month. Your next bill should generate April 1, for which you will pay for the month of April, as well as March 23-31. This is because you recently paid February 22 through March 22. If you have any other questions, feel free to post back, we're happy to address them Thanks, Liz ... View more

OK, how about we change it to the first of the month? The bill will generate every month on the 1st and will charge your card then. Sound good? -Liz ... View more

Hi Gary, I'm sorry to hear we did not address your concerns the first time, I understand how that can be frustrating. We'll have management review how your case was handled and ensure that this does not happen with other subscribers like yourself. Thank you so much for letting us know. We've gone ahead and applied a discount to your next bill for the trouble.  Would you still like us to change your bill date for you if your current one of the 22nd is inconvenient? Thanks, Liz ... View more

Hi Gary, Welcome to the community and thank you for your post. I'm sorry to hear of your frustration, we hope to address your billing concerns. We were able to pull up your account based on your community profile information. You are correct, the due date on your bill is usually at the beginning of the month. However, your bill is always generated on the 22nd of each month, and since you have a credit card on file with us for autopay, we charge the card when the bill is generated. If this date doesn't work well for you, we can change it to a more convenient one. Please let us know if that is what you would like to do and to which date you would like to pay your bill. Thanks, Liz ... View more

You're welcome James, you too! -Liz ... View more

Good morning James, Thanks for posting, that's a good question. Once you use a token, 500 MB is added to your token data allowance, and yes it rolls over. If you're in the Anytime Bytes period and you run out of Anytime Bytes, you will start using your token bytes until you run out or until the Bonus Bytes period starts. Say your monthly allowance resets before you use up all 500 MB of your token bytes, you will still have the remaining token bytes for future use. Hope that clears things up. Thanks, Liz ... View more

Hi Gary, Thanks for sharing this piece! And thanks to Gwalk for clarifying that the end of Win 7 support isn't until 2020, since it's just now that Microsoft is no longer selling Win 7 licenses to PC makers.  I personally use Win 7 at home and we all use Win 7 (Enterprise) here in Germantown. No qualms from me. -Liz ... View more

Hi Edward, This is a good topic separate from the current discussion, so I've created a new thread to focus on addressing your concerns. -Liz Please reference the new conversation here: Speed/connection concerns ... View more

Hi Larry, This is a good topic separate from the current discussion, so I've created a new thread to focus on addressing your concerns. -Liz Please reference the new conversation here: PLEASE make available at any time, a simple pdf download for ALL the possible pro... ... View more

Good morning Cara,  I see it's your first post here, so welcome to the community! We want to address your concerns, so please post a case number or the serial number located on the bottom of your modem so we can pull up your account. We can change your bill/due date to one closer to when you get paid so it makes things more convenient for you. Gwalk's method works for paying in advance, but as he stated, he pays by e-Check; using auto-pay with a credit/debit card saves you $5 a month. We look forward to hearing back from you so we can address your concerns. Thanks, Liz   ... View more

Hi Heather, Welcome to the community and thank you for your post. We want to address your concerns, so please post a case number or the serial number located on the bottom/back of your modem so we can pull up your account. Thanks, Liz ... View more

Hi Matthew, Welcome to the community and thank you for your post. We're fully aware of what happened to the Playstation Network and are already in the process of rolling out fixes. Please read here for details: https://community.myhughesnet.com/hughesnet/topics/full-internet-access-but-anything-psn-related-fai... Essentially, if you still cannot log onto PSN beyond tomorrow, post your modem's serial number so we can investigate further for you. Thanks, Liz ... View more

Hi Claudine, Welcome to the community and thank you for your post, we want to address your concerns. We were able to pull up your account based on your community profile information. Your billing history shows that check #5153 was credited to your account yesterday, 12/16. Your other check #5159, which was sent 12/12, as any other checks sent to us can take up to 10 days to be reflected in your account. If after 12/22, your second check has not been reflected in your account, please post back here so we can investigate further. If you have additional questions, please let us know, we're happy to help. Thanks, Liz ... View more

Noted. Thanks, Charles! -Liz ... View more

Sounds interesting, Charles, I'll keep that in mind. We won't know for sure until we get to troubleshoot this error live. 🙂 -Liz ... View more