About Liz

Liz

Ah, the credentials on the back of the modem are for the wifi networks. In any case, I'm glad you're now able to access your wifi settings! Feel free to stop by the community again if you need anything else.

Liz

Just so we're on the same page, are you saying that the default password of "admin" won't let you in the wifi settings of the modem, despite following the steps provided above? The login screen for the wifi settings looks like this: Is this where you're stuck?

Liz

Hi Luke, Thanks for reaching out. Try these steps to reset the modem and wifi password: -Simultaneously press the reset button in the back and the WPS button in the front. -Release the reset button, don't hold it down. -Keep the WPS button held down for 30 seconds or until any LED other than Power comes back on. You should now be able to log into the wifi settings of the mode using the default credentials on the back of the modem.

Liz

Hi, I'm closing this thread since it's gone inactive. Please start a new thread if you have any concerns regarding the HughesNet service.

Liz

New! Now you can sign up to receive text and email alerts for things like data usage and billing reminders. To manage your communication preferences Register or Sign In to myHughesNet.com and go to ‘My Account’ at the top of page, then ‘Notifications’. Sign in or register now to enroll!

Liz

Hi GrandpaTony, Welcome to the community and thank you for posting. I just wanted to add that it's possible there's something going on with the Switch itself or the game, independent of the internet connection. I don't have much else to go on due to the lack of other details, but just something to consider.

Liz

Good morning Kelley, Hopefully you're already getting acquainted with the GlassWire software. As it is a third party product, us mods can't provide support for it, but you're free to ask other customers here like yourself for any tips on using GlassWire. For your convenience, here are links to their user guide and their support forum: https://www.glasswire.com/userguide/ https://forum.glasswire.com/

Liz

Good morning Dustin, Just checking in on your site and I see that the tech has already successfully replaced your dish last week. If you have any other concerns drop by the community again, we're here to help.

Liz

Good morning HutsonFamily, We're closing this thread since we never got a reply from you with the requested information. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

Liz

Good morning JAWRIGHT2468, It's been a while since we last heard from you, so we will close this thread. Hopefully the information provided here helped. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

Liz

Good morning reluttr, Thank you for the additional details. Let us take care of any repairs for you, only authorized HughesNet technicians may replace parts and repair the HughesNet equipment. I've issued a complimentary dispatch to address your concerns. Your dispatch is currently scheduled for our earliest available slot: Saturday, Mar 16, 2019 between 8:00 AM-11:00 AM. Your assigned local dealer will reach out to you confirm the appointment, so if you need to reschedule, you can do so at that time. I hope the visit goes well and you're back online soon!

Liz

Hi reluttr, I see it's your first post here, so welcome to the community! Thank you for the details, this helps. Does this behavior still persist if you plug the modem's power cord directly into a power outlet? Your cooperation, patience, and understanding are much appreciated.

Liz

Good morning singingfalls, In addition to letting me know if the rebooting issue also happened when you had the HN9000, please let me know if the power cord is fully plugged into the back of the HT2000w. I've heard the plug can be difficult to seat on that model. Looking forward to hearing back.

Liz

Good morning HutsonFamily, I'm glad you found the community, thank you for posting. As maratsade pointed out, please follow the instructions in the link, and post your results URL here in your thread so we can evaluate the performance you're seeing. Your cooperation, patience, and understanding are much appreciated.

Liz

Good morning JAWRIGHT2468, I see it's your first post here, so welcome to the community! What maratsade and BirdDog explained are correct. To further address your concerns I pulled up your account and ran diagnostics on your HughesNet system; all is working well. I'm even seeing the modem providing +32 Mbps in download speeds. What I am seeing, however is that you have 10 devices connected to your network. Please keep in mind that the speed we provide will be further divided amongst all connected devices. You may want to try disconnecting devices when not in use, some may be updating/communicating in the background. This article by an authorized HughesNet retailer is focused on data management, but lists the many ways your internet connection can be used without your knowledge. Avoiding congestion on the home network can improve performance.

Liz

Excellent! So glad to hear that, Steve. Thanks for letting us know!

Liz

Hi mfdillingham, I'm glad you found the community, thank you for posting. My deepest condolences to you and your family. We normally do take sensitive situations like this into careful consideration. After a review of what happened on the call, I believe that could have gone a lot better. I'm so sorry for the added stress that interaction caused. I've gone ahead and taken care of your ETF, just call us at 866.347.3292 and refer to case 119158106, as that case has corporate instruction to let you go without the ETF. Also to clarify any misunderstanding that may have come from the call, after your service is canceled, be sure to return the modem, modem power cord, and the radio to avoid the Unreturned Equipment Fee ($300). Those details will be explained when you confirm cancellation over the phone. Again, I'm sorry for this experience and wish you the best. If you have any other concerns, please let me know so I can address them for you.

Liz

Is really good news. Seems 68 always gets the test cases. Helps when you share the same beam as the engineers in Gaithersburg. 😀 It sure does!

Liz

Good morning Kim, Just checking in on your site and I see the tech visit was completed and that your bent dish was replaced with a new one. I ran diagnostics on your HughesNet system just now and I'm happy to see that all is working properly now. If you have any other concerns about the HughesNet service, don't hesitate to reach out again. Have a good weekend!

Liz

Good morning dripley01, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

Liz

Good morning erinjo0316, We're closing this thread since we never got a reply from you. What Gabe said is correct, the modem needs to be reconnected to update and display the correct usage info. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

Liz

Hi singingfalls, Did the rebooting issue also happen when you had the HN9000?

Liz

Good morning folks Thank you for bearing with us as we investigated this. I was just informed by the head of engineering that a few days ago they rolled out a fix on beam 68. Yesterday those on beam 68, like maratsade and Mark, confirmed that this resolved their Microsoft connection issues. So now engineering will roll out the fix to the rest of the beams over the weekend, so all customers should be able to connect to Outlook and such in the coming days. Your speaking up and working with us definitely helped us reach a resolution which will benefit others, and we're very thankful for that. :) If you still have any concerns next week, by all means let us know!

Liz

Hi Cheri, Thanks so much for your patience while your sales call was reviewed. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM with details.

Liz

Good morning steveandkris, Thank you for your feedback as well, that's good to hear! I've passed this along to our engineers in case it helps shed light on anything. I'll keep this thread updated with any news I can share.

Liz

Good morning Kelley, You're out of Anytime Bytes, so as a courtesy I've sent you some complimentary tokens to help you download GlassWire and investigate your unknown data usage. To use your data tokens, access your Usage Meter (the application or online). Click the Buy Tokens button. The next screen will show you the number of tokens available for use. Click the Use link next to the number of tokens you have. This will increase your TOKEN BYTES AVAILABLE amount, not your Anytime Bytes, and restore speeds.

Liz

Thanks for your feedback so far! maratsade, do you have a timeframe for when you tested this earlier today?

Liz

Good morning Zack, Our testing crew has not attempted this type of scenario, so we don't have documentation that our HT2000w is compatible with fiber converters. We figure if that converter worked for you on the other satellite ISP's modem, the converter should theoretically work with ours too. We're not familiar with those devices, like if they're plug and play, but if not, perhaps whatever config you have may work on the other ISP, just not with ours.

Liz

Good morning folks, We appreciate your patience while engineering investigates. BrettL, MarkJFine, and maratsade please let me know if you're seeing anything different. Engineering is still doing more testing today, but we want to know your current experience. Your cooperation, patience, and understanding are much appreciated.

Liz

HD videos can use 3 GB per hour. Make sure your Netflix playback settings are set to standard (SD) or low definition to conserve data.

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About Liz

Re: Cant reset router password

Re: Cant reset router password

Re: Cant reset router password

Re: Problems playing switch the game

New Notification Options!

Re: Problems playing switch the game

Re: Why do I have less data on the first of the mo...

Re: Here we go again......

Re: I'm not enjoying this

Re: Slow speed-

Re: Trying to set up replacement refurbished modem...

Re: Trying to set up replacement refurbished modem...

Re: Modem reboots.

Re: I'm not enjoying this

Re: Slow speed-

Re: Office365 connectivity issues after 5pm and on...

Re: Very Dissapointed, not concerned in the slight...

Re: Office365 connectivity issues after 5pm and on...

Re: Low connectivity error message and I have to p...

Re: test results

Re: Usage Meter

Re: Modem reboots.

Re: Office365 connectivity issues after 5pm and on...

Re: Issues with service

Re: Office365 connectivity issues after 5pm and on...

Re: Why do I have less data on the first of the mo...

Re: Office365 connectivity issues after 5pm and on...

Re: Connecting a router to Ht2000w modem

Re: Office365 connectivity issues after 5pm and on...

Re: Why do I have less data on the first of the mo...