Hi sharonmoses,
Thank you for posting and sharing what you've tried so far, this helps. So when you pick up the receiver, there's no dial tone, but you can still receive calls, correct?
Can you please double check all the cables between the ATA, modem, and phone? Make sure they are seated securely on both ends; loose connections cause no dial tone.
Please specify which LEDs are lit on the ATA.
Have you ever had dial tone?
When did the lack of dial tone start?
Did this start after you got a new phone?
If you still have your old phone, can you hook it up temporarily to test if you regain the dial tone?
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
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