About Liz

Liz

Good morning Chcox5000, We're closing this thread since we never got a reply from you. I ran diagnostics on your site and found that the HughesNet system is working normally. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

Liz

Good morning Caboose, Haven't heard from you in a while. I hope my suggestion from last week helped. If you still have other concerns, don't hesitate to start a new thread!

Liz

Good morning dernbeds, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

Liz

Good morning jschneider03, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

Liz

Good morning Chelseem88, Just checking up on your site since the tech visited. I see the HughesNet system is up and running with no errors, and no more 2.1.1 state code. If you have any other concerns, feel free to drop by the community again, we're here to help!

Liz

Good morning jking2665, Glad you found the community. We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

Liz

Good morning M2k5150, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation (and screenshots if necessary) so we can better assist you.

Liz

Good morning 1hernar, Welcome to the community! We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

Liz

Hi Veraallen49, I see it's your first post here, so welcome to the community! If you upgrade your plan, prorated charges will appear on the next bill.

Liz

Hi Ron, Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

Liz

Hello hck, I see it's your first posts here, so welcome to the community! HughesNet does not limit MSS nor MTU down to 798.

Liz

Hello JS99, Thanks for much for your patience while we investigated your case. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns. Please don't hesitate to drop by the community again if you have any other concerns.

Liz

Thanks Geoffrey! As soon as it's received I'll send it over to the appropriate department. I appreciate your cooperation.

Liz

Good morning Geoffrey, It's been a while since we last heard from you, so we will close this thread. We also haven't received the requested e-mail from you. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

Liz

Good morning folks, Glad to see the community hop in to offer help! At this point this thread has spiraled a bit so I will close it. As our community members have suggested, if anyone has unidentified data usage concerns, please follow these instructions: http://hninfo.us/datats Then post your screenshots in a new thread so we can determine if there is indeed something for our engineers to address. Your cooperation and patience are greatly appreciated.

Liz

Hello JS99, I see it's your first posts here, so welcome to the community! I've gone ahead and changed your username, as the others have pointed out, your SAN is personal information and should not be shared publicly. Please allow me some time to investigate your concern and I'll post back once I have an update. Your patience and understanding are much appreciated.

Liz

Hi Tracie, I see it's your first post here, so welcome to the community! I definitely want to get this addressed for you so I've sent you a replacement ATA. When it arrives in a few days, follow these instructions to set up your new ATA. There is no need to return the old ATA to us. Let me know how the new ATA works out for you.

Liz

Thanks for the update, Ron. I've explained this to engineering and hope to get some feedback on the situation. Your patience and understanding are much appreciated.

Liz

Hi Caboose, I see it's your first post here, so welcome to the community! That certainly sounds unusual. Good move checking the number of rings set in your HughesNet Voice settings. Does your phone base set have its own voicemail settings? If so, make sure its settings aren't superceding the HughesNet Voice setting.

Liz

No. It should be like in the picture below, as seen in the instruction pdf I previously posted:

Liz

Yes, if it looks like the picture in the instructions I sent then that is correct. The end of the cable isn't loose in the WAN port or the Number 1 port on the modem? When you plug it in on both ends there should be a clicking sound. Then check if the LAN LED comes on. If it doesn't come on, test with another LAN cable to see if that makes a difference.

Liz

Hi tigersdad5, Thank you for this clarification. Typical causes for inability to receive calls are a loose connection or an incorrect setup. Please refer to this guide to ensure the LAN cable connecting the ATA and the HughesNet modem is secured and in the right port: http://voice.hughesnet.com/activation/docs/mini.pdf We want to be sure that LAN LED is lit, so I suggest unplugging and replugging the LAN cable on both sides and seeing if the LAN LED lights up.

Liz

Good mornng Lgclose, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

Liz

Good morning tigersdad5, I see it's your first post here, so welcome to the community! Thanks for reaching out. What's the status of the other LEDs on the ATA? WAN is supposed to be yellow/amber. Does it look like the above? I ran diagnostics on your site and everything seems to be working fine, even the phone line appears to be up. Just in case I've reset the line and still see that it's active. Do you have dial tone now? When was the last time that you were able to make a successful call? Have any changes been made to the connections between your HughesNet modem, the Voice ATA and your Router or PC after you had been making calls successfully? When did you discover that you had no dial tone? Please keep in mind with Thanksgiving coming up, no one will be in the office during the holiday and won't be back until Monday. So if you'd like to continue troubleshooting after hours or any time before Monday, give us a call at 866.347.3292 for 24/7 live support.

Liz

Hi Gabe! Thanks for the heads up! I'll send this over to our app folks.

Liz

Hello Chelseem88, I see it's your first post here, so welcome to the community! After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Wednesday, Nov 27, 2019 between 11:00 and 15:00. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed.

Liz

Good morning, What Gabe said is correct, any work to be done regarding cabling and the dish must be done by an authorized HughesNet installer. Their standard installation guidelines are here although they don't go into detail regarding the type of cable: http://legal.hughesnet.com/Documents/HughesNet_Residential_Installation.pdf All it says that up to 125 ft of RG6 cable is used with weather-resistant compression fittings. Again, HughesNet installers should be the ones replacing cable. Any repairs to systems with unauthorized work done is subject to labor costs.

Liz

Good morning Ron, I'm looking at your site and I'm not seeing anything out of the ordinary, everything is up and operational. Are all the LEDs lit on the HughesNet modem?

Liz

(If you already have the HughesNet mobile app, you should be prompted to update it.) Mobile app features include: Convenience & Control -Quickly view overall data usage including service plan data, token and bonus data, as well as days left in your cycle. Easy Navigation -With a tap of your finger in the right corner you can easily access all of the app pages. Homepage -Refreshed layout for a better viewing experience. Quick reference boxes give you key information about your account on the main screen. Notifications -Enroll in HughesNet Alerts for billing reminders, Service messages and Usage updates. Choose email or text message or both! Support Articles/FAQs -An expanded array of support articles and frequently asked questions have been added to provide you with the information you need – faster. Chat - Chat with Customer Care representative directly inside the app! Wi-Fi Signal Gauge -The app offers a Wi-Fi signal strength gauge that works exclusively with your HughesNet modem to detect the strength of your Wi-Fi signal in and around your home. US Exclusive (NEW!) - Expanded Product and Service store screens - System Health Tool to let you know if your system is online and performing as expected

Liz

Good morning cc07, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you..

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Date Last Visited	yesterday

About Liz

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Re: Connectivity Issues/ tech issues

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Re: My "account has been hacked" (or so you say)

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Re: phone

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Re: WAN light yellow all others green. Can't recei...

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Re: Voice service not working

Re: WAN light yellow all others green. Can't recei...

Re: New HughesNet Mobile App...

Re: Connectivity Issues/ tech issues

Re: Does HughesNet have a standard for cabling use...

Re: No internet detected

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