About Liz

lhunt, glad to hear the same from you too! I'll be happy to send this feedback to the engineers as well. I'll leave this thread open for a few more days just in case. Let us know if anything changes (I hope nothing does).     ... View more

Hi whamm,   I'm glad you found the community, thank you for posting. It's good to hear from one of our long time customers, we appreciate you being with us since 2012! As you can see, I've already pulled up your account to dig into your concerns.   After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to fine tune the HughesNet equipment. Your dispatch is currently scheduled for our earliest available slot: Saturday, Jan 19, 2019 between 08:00 AM-11:00 AM . Call us at 866.347.3292 and reference case #118036284  if you need to reschedule. Please let us know how the site visit goes.   ... View more

Thanks for the clarification, lhunt.   Rich, no need to reboot after disabling Web Accelerator. Intereresting to hear that the site is working for you now. Any issues logging in? I'll let the engineers know. ... View more

Disabling Web Acceleration made no difference?   Please post a screenshot of the error you see when attempting to visit that site, and include the browser's address bar so we can see the URL. I will send this over to our engineers who are already investigating.     Your cooperation, patience, and understanding are much appreciated. ... View more

Hi rvanbeek,   Thank you for the additional information. The grey "i" icon is to the right of the language selection at the top of the SCC. It's faint, but it's there!   ... View more

Hi lhunt,   Thanks for specifying that you're also trying to access a Michigan government site. Our engineers are looking into this. To be clear, you're not even able to access that URL? You just get an error message when trying to visit?   We need to distinguish whether one can access a site, but not be able to log in, from one who can't access a site at all.     Your cooperation, patience, and understanding are much appreciated. ... View more

Thanks Woody, that's what engineering observed on your site, so we're gonna focus on your home network.   Let's review how each device is being used. For engineering's understanding, please describe how you use each device, as well as in what typical scenario do you encounter slow loading pages.   For example, I experience slow downs when I use my PC directly connected to the modem to access my banking site and email. Then I use my iPad in the kitchen to stream Netflix in the evenings.   Understanding what's on your network and how you're using it may help shed light for engineering regarding your packet loss.     Your cooperation, patience, and understanding are much appreciated. ... View more

Hi Meastvold,   I'm glad you found the community, thank you for posting. I'd like to get you back online, so after running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site. Your free dispatch is currently scheduled for our earliest available slot: Monday, Jan 21, 2019 between 11:00 AM-02:00 PM. Call us at 866.347.3292 and reference case #117984040 if you need to reschedule. Please let us know how the site visit goes.   ... View more

Good morning rvanbeek,   I see it's your first post here, so welcome to the community! We surely want to get this resolved for you so I pulled up your account and ran diagnostics to ensure there wasn't anything out of the ordinary with the HughesNet system--all good!   Let's try disabling Web Acceleration in the modem to see if you can access the site and log in.   Here’s how to toggle Web Acceleration. You should only disable Web Acceleration as a workaround for specific scenarios - more often than not those scenarios involve accessing a specific site. For optimal speeds please remember to enable Web Acceleration once you have accessed the website in question.   1. Visit the System Control Center (SCC) http://192.168.0.1 in your web browser. 2. Click the gray "i" icon at the top to go to Advanced Configuration. 3. Click on "Web Acceleration" in the left side menu bar. 4. Click on "Control" under Web Acceleration sub-menu. 5. Click on "Web Acceleration Enabled", this will change to an orange button that says "Web Acceleration Disabled".   Please let me know if this makes a difference.       ... View more

Good morning Woody,   I appreciate your patience as your case was looked at by our engineers here at corporate. They noticed packet loss over wifi, especially with the iPad. Let's simplify and stick with a wired computer for troubleshooting.   To be certain the wired computer is the only device using the internet connection during this test, please disable the wifi in your wifi settings in the System Control Center. (Just let us know if you need a reminder on where to find that)   Are you now currently seeing slow loading pages while directly connected to the modem?    Which sites did you try?     ... View more

Hi Kent,   Thanks for getting back to me! I've created a dispatch and the local dealer should reach out to you on your mobile. I've also included instructions to have your modem shipped to us for debugging. I hope the symptoms go away with the new modem. For your reference, your case number is 117903035. Let us know how the site visit goes!     ... View more

Good morning Oakeydokey5560,   I see it's your first post here, so welcome to the community! You might want to keep an eye on your Usage Meter and Usage History; the Anytime Bytes ran out on the 7th so speeds have been reduced since then. Edit: I realize now you posted on the 6th. As BirdDog also asked, was your Video Data Saver on at the time when you tried to stream? Trying to stream in HD while VDS is on can cause buffering.     To help make your data allowance last for the month, check out our data management tips.  Hope that clears things up.       ... View more

Glad to hear you got compensation, Woody. Once I hear from the folks I've e-mailed I'll let you know once I have anything to share.     Your patience and understanding are much appreciated.   ... View more

Hi adyer05,    Got a quick turnaround on the call review, please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.   ... View more

Hi adyer05,    I see it's your first post here, so welcome to the community!   After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Thursday, Jan 10, 2019 between 02:00 PM-05:00 PM . Call us at 866.347.3292 and reference case #117839385 if you need to reschedule. Please let us know how the site visit goes.   Regarding your contract and what happened on that call last summer, we'll investigate further for you. I'll post back once we have any updates to share.   Your patience and understanding are much appreciated. ... View more

Thanks for reaching out, Woody. I've escalated to the appropriate folks and will let you know.    Your cooperation, patience, and understanding are much appreciated.   ... View more