Good morning rgoodall,
Thank you for the additional details. I'd like to narrow in on your streaming concerns first, so I have more questions and troubleshooting steps regarding those.
Besides Amazon Prime Video, on what other streaming platforms or sites are you encountering buffering and time outs?
Around what time of day/night do you usually stream?
Does it buffer every time?
On which device(s) do you usually stream?
If streaming from a streaming app on a mobile device or smart TV, please ensure that the mobile device, smart TV, and streaming app are all up to date.
If all up to date, and still experiencing buffering, try test streaming on the native streaming website (netflix.com, as opposed to the Netflix app) from an isolated computer hardwired to the HughesNet modem with wifi disabled. This is like when you run speed tests; the isolation will better demonstrate streaming performance without any interference from other network devices.
If you find that the hardwired device streams fine, you can also isolate a wifi device by turning off all other wifi devices, and check streaming on it to see if there's any improvement. Just want to check if a device on its own on the network can stream well.
Then you can try adding more devices one by one to see if there's a point the streaming starts to buffer again. I noticed you had 12-14 devices total on your network; just a reminder that the speeds delivered from the modem is shared amongst all connected devices.
Regarding slow browsing, is this on every website you visit or certains ones? Which sites?
A commonly suggested tip in the community to improving browsing is to install an adblocker to speed up performance.
Other suggestions for testing/improving browsing:
- Remove unused browser extensions/add-ons.
- Clear your cache and cookies.
- Uninstall and reinstall your browser.
- Keep track of your tabs/minimize the number of open tabs and windows.
- Use extensions or apps that help performance.
- Disconnect any network devices not in use.
- Make sure you have service plan data.
- If you're browsing on your phone, enable low-data mode https://support.hughesnet.com/en/faq/internet/low-data-mode
- Make sure your browser is up to date.
- Make sure your computer/phone is up to date.
- Close any other programs not being actively used.
- Check for discreetly running background processes that use internet, such as cloud backups syncing.
- Run a malware scan and ensure your device is clean.
I know it's a lot of info and things to try, so please do so at your convenience and let me know what you find out. The details from streaming troubleshooting will be especially useful if I need to escalate this to our corporate engineers.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
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