Hello Davo, Thanks for posting, I'm sorry to hear this. I pulled up your account to address your concerns and current diagnostics on the HughesNet equipment shows that it's working normally and delivering well over 25 Mbps in download speeds. On which platform were you trying to stream video last night? You may want to check your streaming settings to optimize performance:
Use the latest version of streaming apps for best performance
If using Netflix - Adjust playback quality to Standard Definition
In general whatever streaming service you use, see if you can set the playback to Standard Definitiion to reduce buffering.
If you're streaming on Amazon Prime, unlike Netflix and YouTube, Amazon uses progressive streaming (the others use adaptive). A progressive video stream is a single video file being streamed over the internet. The progressive video will automatically expand or contract to fit the screen you are playing it on, but regardless of the device, the video file size will always be the same. If there is a poor Internet signal and the video stream cannot process quickly, a progressive video will pause and buffer. So there are inherently more issues with Prime than other streaming services because Amazon uses progressive video streaming.
-Liz
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