About Liz

Liz

Good morning mhirsch, Thanks for reaching out, were you able to locate your bill online? Here are illustrated steps on how to view your bill. This page and video is also a good resource on how to understand your bill. -Liz

Liz

Good morning Ccjessup, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz

Liz

Good morning gridleyd1983, I see it's your first post here, so welcome to the community! To add onto what Gabe said, here's the manual for the HT2000w with more details about the advanced wifi settings. You can find the part about the parental controls on page 31: http://support.hughesnet.com/sites/support.hughesnet.com/files/inline-files/1041264-0001_a.pdf While there isn't an option for timed access, perhaps you can limit the kids' access to a guest network and then disable it when it's bedtime. Hope that helps! Edit: That is a good idea to have timing settings in the parental controls so you don't have to do it manually, I'll submit this as a suggestion to management. Thank you for bringing this up! -Liz

Liz

Good morning MSmith, Thank you for posting and working with maratsade so far, this info I've read so far helps. I just ran remote diagnostics on your site and the HughesNet system appears to be working normally. I see you have one device connected to the 2.4 GHz network (which also appears to have no issue with signal health. Is this your Dell PC? If you connect the Dell PC directly to the HughesNet modem via ethernet cable, do web pages still time out? When you say web pages time out, you mean any site you try to visit? Even Google? Your cooperation, patience, and understanding are much appreciated. Thanks, Liz

Liz

Good morning pbca04, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz

Liz

Good morning folks, This was an interesting read this morning. So logout works on Chrome, for everyone, correct? However the same issue persists in Firefox, but just for @Oletrapper? Have you tried clearing Firefox's cache and cookies? Does the issue persist in Private Mode? Is your Firefox browser up to date? Curious to see your answers to these @Oletrapper. If Firefox does seem to be the odd browser out, I'll see if our devs can replicate this, because I just tried it myself and it works normally in my Firefox browser. Thanks, Liz

Liz

Hi Chris, I'm going to close this thread since I haven't heard from you in a month, but in this case I'm hoping that no news is good news! Of course if you do have concerns, feel free to start a new thread. Thanks, Liz

Liz

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz

GabeU

@cybo54 The system can get a little confused sometimes too. If you try to send a PM and on your first attempt you get a message that HTML has been changed, especially when it's a reply to a PM, and even further, when it contains all or part of the message being replied to as a quote, there's a very good chance of getting that 'limit' message on the subsequent 'send message' attempt. If this is/was the case, you can normally wait about five or ten minutes (with the message still open and waiting), then send the message through successfully.

Liz

Hi stephenpacitti, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Liz

Liz

Good morning Prettyeuphoric, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz

GabeU

@kitnbob wrote: But thats what you posted all along Win + . I did, as that's how "Win AND period" is written out when giving key instructions. When the plus sign is one that needs to be pressed, it's normally in parentheses, like 'Win + (+)', meaning 'Win AND the plus sign', which brings up the magnifier. I should have spelled it out in the first place. My apologies.

Liz

Just adding here that after much troubleshooting via PMs, this has been resolved by our e-mail folks and is working normally now. Don't hesitate to start another thread if anything changes. Thanks, Liz

maratsade

That's just nuts! Maybe the secret for you is to be out of data. :) Take care, and I hope you can continue to stream.

Liz

Good to hear, cybercycle! You're very welcome. Happy New Year! -Liz

Liz

The holidays can be prime opportunities for scammers to send phishing emails. This new year we want to remind you to stay mindful and diligent against email scam attempts that say they are from Hughes or HughesNet. Don't Fall for Phishing Scams 1. Hughes will never ask for your personal account information, such as user names, passwords, and account numbers in an email! 2. Never click on an unknown link. Go to the known secure company site such as myHughesNet.com and login to check/update your information or call Customer Care when needed. 3. Check for spelling errors. Legitimate messages usually do not have spelling mistakes or poor grammar. Also, never open an attachment from someone you do not recognize. For some additional telltale signs of phishing attempts read How to Spot and Avoid Phishing Emails We wish you a happy and safe holiday. Sincerely, HughesNet Customer Care

Liz

Good morning, Glad to have helped, Burgerbitz! Thanks for that post, GabeU, that's more detailed than my explanation! -Liz

cybercycle1 · ‎12-20-2020

Moving forward from my previous posts and as promised, I ran tests around the 2 a.m. timeframe, but the tests would not complete. I got the initial download "burst" and then the download attempts would stop. They would usually stop anywhere between 25% to 55% before stopping. I was finally able to run tests starting at 2:28 a.m. and another at 2:36 a.m. before heading back to bed. Speeds had degraded significantly. My last test was at 7 a.m. today with further degradation of speed. Essentially, downloads are impossible to accomplish, especially those where I need the Apple download server. Note, all tests were run while connected directly to the HN router (I'm on Gen 5) and with strong signal strength....WiFi was turned off. I now have run tests for 22 hrs. where my tests can be found here: https://testmy.net/quickstats/cybercycle1 I am also including a spreadsheet pic of the tests completed.

Liz · ‎12-18-2020

Wonderful! Thanks for letting me know it's better with the new modem! If you have any more concerns please don't hesitate to drop by the community again, we're here to help. -Liz

Liz · ‎12-18-2020

Hi todreich, Since I've addressed your concerns via PM I'll go ahead and close this thread. Feel free to start a new one should you have any other concerns. Thanks! -Liz

Liz · ‎12-18-2020

Hello 1AZlady, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Liz

Liz · ‎12-18-2020

Hi DJ60, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz

Liz · ‎12-17-2020

Great! Thank you for confirming. If you have any other concerns feel free to drop by the community again. Glad to have helped. -Liz

Liz · ‎12-14-2020

Hello khigg, I'm glad you found the community, thank you for posting. Currently, the HughesNet modem does not support a bridge mode. -Liz

Liz · ‎12-11-2020

Hi Mareken, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz

Liz · ‎12-10-2020

Good morning Pete_Vit, Thank you for letting me know! Yes, always good to keep marking the few that get through, it helps our spam controls learn and improve. I'm also glad you mentioned the folder notification matter, I'm actually working on that now with GabeU since he also is experiencing the same thing. I'll include you on the case so our e-mail admins can address. -Liz

Liz · ‎12-09-2020

Thanks Mike, I appreciate your understanding. -Liz

Liz · ‎12-09-2020

Good morning eagle23, It's been a while since we last heard from you, so we will close this thread. Hopefully those tips helped, but if you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Liz

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About Liz

Re: Increase in billing

Re: Phone

Re: How do I set a parental control on my wifi and...

Re: web pages will time out,

Re: Very Very slow speeds

Re: Email logout issue

Re: Extremely Slow Speeds.

Re: Streaming in sd vs hd?

Re: HT1100 Upgrade To Gen5 Questions

Re: Microsoft Outlook 2013 Settings for POP mail

Re: Not what I expected

Re: Community notification emails have stopped.

Re: Community Notifications: Part Deux

Re: looking for a solution?

Re: Web Acceleration Issue

New Year, New Phishing Attempts

Re: Canceling service, no refund

Re: Late night/early morning speeds have plummeted...

Re: Email is not loading

Re: Slow download speed day four

Re: slow download speeds

Re: Why can't I watch video with HughesNet?

Re: HughesNet Voice just recently stopped

Re: Modem help

Re: email

Re: : Spam emails

Re: slower than slow...my turn

Re: Very slow speed