About Liz

mkglish

Thank you for resolving this problem. MKG

GabeU

@56Daquano This topic is over four years old. If you'd like help with your issue, please start a new topic in this same section (Tech Support).

maratsade

Liz will post updates once she has them. Sometimes this takes a while. @lakeland4 wrote: Good morning, Have you received any updates on the performance investigation?

Liz

Bonus Zone hours remain the same. -Liz

Liz

Good morning Josmit1983, Welcome to the community, thanks for posting. We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz

Liz

Good morning Ej1, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz

Liz

Good morning Rosa2, I see it's your first post here, so welcome to the community! I hope maratsade helped show you how to check your bill. For more details on viewing and understanding your bill, check this out. The $120 only covered the cost of the tokens, the remaining $62 is your regular service fee and taxes. -Liz

Liz

Morning C0RR0SIVE! Thanks for reaching out, good questions! Only Gen 5 accounts are impacted by the new plan and price changes. For SME accounts, some of them only get price changes; yours is the only one with a price reduction. I hope that clears things up! -Liz

Liz

No worries, Richard, thank you for letting me know. I'll keep your thread open so you can come back to this whenever you're ready. -Liz

Liz

You're welcome! Good luck! -Liz

Liz

Good morning Adam, Thanks for reaching out. Congratulations on getting fiber! Your HughesNet service wouldn't have auto-canceled after Spaceway (or any satellite) is decommisioned, so I am glad to see you've already called in to take care of that. -Liz

CWM030

Thank you @Liz !!!

Liz · ‎12-23-2021

Good morning mattbritt, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Liz

Danny89 · ‎12-22-2021

Back to full data and its running properly! Since it started picking up during the throttle I'll assume that whatever needed to be done behind the scenes was done :P

Liz · ‎12-20-2021

Good morning lawdogillinois, Just following up, I see the tech came out to address your concern. Please don't hesitate to contact us again if you need anything else. Thanks, Liz

Th3LUG · ‎12-17-2021

I am having this problem too. I already made a post about this though. My beam ID is 64. last month downloading games on STEAM while in FAP was between 200-400 kilobytes per second, which is pretty good and has been the normal for years. the last few days in FAP was between 1-100 kilobytes, bouncing back and fourth pretty badly. when I have token data the speed appears to be in good shape, only FAP is slower than normal.

GabeU · ‎12-17-2021

@Kh5thgait It's just an idea, and really only a possible solution for the time being, but check if your cell phone has the ability to 'tether'. If it does, you should be able to connect your computer to your cell phone via USB cable and then use your cell phone as your internet source. It might cost an arm and a leg for the data, but at least you'd be able to get done what you need to with your computer being connected to the net. Again, it's just an idea. I had to do this with my Tracfone cell phone a couple of times when there was bad weather and I couldn't connect via HughesNet because of it.

prsmart · ‎12-17-2021

Thanks to all for the assistance. I'm going to go get one now! Hopefully I'll start knowing about it from notifications.

ncseamonkey59 · ‎12-16-2021

Thanks for the info.

ecoalex2 · ‎12-13-2021

Thanks Liz :) I'll try private browsing next new post, I'm trying Chrome for now to see if that helps the loss of my wireless connection. So far, I cannot establish a pattern .

Liz · ‎12-13-2021

Hi folks, If there is no more assistance required of the community here, I'll go ahead and close this thread. Otherwise, if you want to work with the community to resolve your concerns, please start a new thread. Thank you. -Liz

ecoalex2 · ‎12-10-2021

Thanks Liz , I will keep this post and page on changing the wifi settings. I did find the page ,but was stopped by the administration login , now I have the password. I still maintain, no problem until recently. Both Dells worked well for many months until now. Using Linux Mint 20 also , I know Mint functions well with older computers, one reason I use Linux. Thanks for your help and suggestions as always, you're the bestest! :)

Liz · ‎12-10-2021

You're welcome! Yes, you can call in to sign up under your own name. The rep will see that there's already service at your address and ask to confirm if you want to proceed. Just be sure to keep track of the old modem, modem cable, and radio; don't want the installer to take any of it by accident. For reference here's the return guide so you can see how and what to return. -Liz

Liz · ‎12-10-2021

Wonderful! I'm happy to have helped, Bob. Have a great weekend and happy chatting. :) -Liz

Liz · ‎12-10-2021

Good morning realmenow, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz

Liz · ‎12-10-2021

Good morning fulmar, I'm glad you found the community, thank you for posting. I hope Gabe's advice was useful for you. Here are additional tips on managing your data. -Liz

Liz · ‎12-10-2021

Good morning arielgipson96, I see our executive customer care folks are taking care of you now. Our other internal teams are working to address this EBB issue for you. The ECC rep handling your case should keep you updated moving forward. Thanks, Liz

Liz · ‎12-10-2021

Good morning GTMotel07, We're closing this thread since we never got a reply from you. Gabe's suggestions are a good step to figuring out your unidentified data usage and keeping track moving forward. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz

Liz · ‎12-10-2021

Good morning PHadsock45, I see the technician came and replaced the radio during the site visit. Haven't heard from you in a while so I hope all is well; I'll go ahead and close this thread. If you have any other concerns, please don't hesitate to contact us again. Thanks, Liz

Liz · ‎12-07-2021

Good morning amyj67074, Just following up on your site- I see the tech completed the visit and restored connectivity. Feel free to drop by the community anytime if you have other concerns. Thanks, Liz

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Date Last Visited	Tuesday

About Liz

Re: treasurydirect.gov not accessable on Hughesnet

Re: HughesNet Voice Web Self-Care Administration

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Re: Plan Transition and Monthly Bill Increase of $...

Re: Slowest internet ive ever seen

Re: GOVERNMENT AGENCY PAYING MY BILL:

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Re: Am I not recieving the EBB benefit anymore?

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Re: Double data tokens until 11/30/21

Re: Web Acceleration Not Supported

Re: Connection To Some Sites Problem

Re: usage depletion

Re: Router problem

Re: Account name change

Re: ATA modem is failing every day

Re: Help

Re: Manage devices and data.

Re: Unable to upgrade or apply EBB benefits

Re: Data drop

Re: Modem is disconnecting every day for 8-10 hour...

Re: Modem won't connet to internet