About Liz

GW

@Liz 62 disruptions in the last 36 hours. I think the best thing I can do is reboot the modem and codes and keep the web acceleration turned off until we can get this fixed.

maratsade

EMZ wrote: I tried to PM you exact error message again but not sure you received it as I received an error of reaching max number of PM reached. Check your Sent folder to see if the message went through. The "max number of PMs reached" message is transitory, so you should be able to send a new message if it the other one didn't go through.

GabeU

@mg61 Interesting. And it's good that it didn't happen again last night. With the RTT problem, it's possible that it was as a result of bad weather at your gateway location, or even a glitch somewhere along the transmission route. Hopefully it won't happen again, but if it does, please do let us know.

GabeU

@Liz Will do. And thank you. :)

Liz

Good morning Kimberly, Just following up on your site since your tech visit and I'm happy to see you're back online! If you have any other concerns, please don't hesitate to reach out again in the community. Thanks, Liz

Liz

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. -Liz

Liz

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. -Liz

Liz

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. -Liz

Liz

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. -Liz

Liz

Good morning pcmac, Thanks for reaching out, Gabe hit the nail on the head there. If you have any other questions, please don't hesitate to drop by the community again! -Liz

Liz

Good morning Davo, We're closing this thread since we never got a reply from you, but I hope the suggestions in my last post were useful. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz

Liz

Good morning bjkirk, I'm glad you found the community, thank you for posting. I'm curious as to how you're trying to access your HughesNet e-mail on your phone. Some phones have an integrated e-mail app on which you can connect your e-mail account, which bypasses any need to log into that account via web browser. You're saying you've tried Google or Safari, so does that mean you're visiting https://myhughesnet.hughesnet.com/ and tapping on the My Email link in the top right corner as shown?: -Liz

Liz

Good morning BigD55, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Liz

Liz

Good morning Gabe, Thanks for sharing this, very interesting. I've sent this over to engineering to see what insight they may have on this. -Liz

Liz

Can you please private message me the entire e-mail you screenshot so our folks can follow up on this? Thanks, Liz

Liz

Good morning dnrkelly, Got an update regarding your e-mail concern, please check your private messages (PM) in the top right corner of the community page as I'll send you a PM to further address your concerns. Thanks, Liz

Liz

Good morning debback56, Welcome to the community, glad to see you here and your fellow members offering suggestions. I'd like to add this other resource for you for working from home: https://www.hninfo.us/worktips -Liz

nmhimmerich

Thanks for the quick reply GabeU. I have had my network set up with another wifi router used to connect a hard drive docking station but the router gave up the ghost and I am trying to avoid purchasing another router just to use for the USB port.

Liz

Good morning justintanski, You're welcome! Just checked in on your site and glad to see it's back up and operating normally. Please don't hesitate to drop by the community again if you need anything. Thanks, Liz

Liz

Hi orcas, I'm glad you found the community, thank you for posting. I pulled up your account and I see you already have a site visit scheduled for this Thursday. I hope it goes well. If you have any other concerns after the visit, please don't hesitate to drop by the community again. Thanks, Liz

Liz

Hi dgd, I see it's your first post here, so welcome to the community! We can certainly address your concerns. I've pinged our field services department to see if we can bump your July 2 appointment to something sooner. I'll post back once I have any news for you. Your patience and understanding are much appreciated. Thanks, Liz

maratsade

What do you base your "it's the norm" assessment on? Do you have data you can use as evidence? You don't need God to save you from HughesNet. You're free to cancel any time. dgd wrote: It's the norm. God save me from Hughes.

Liz

Hi offgridguy, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz

Liz

Hi javapoppa, Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns. Thanks, Liz

Liz

Hi PPRKenedy-2020, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz

Liz

Good morning Connie, I see it's your first post here, so welcome to the community! I was able to pull up your account and review your case notes, looks like the tech attempted reaching out to confirm the site visit. Currently it's tentatively set for the 23rd. This community is geared towards residential customers, so as a business customer, our business support line can best assist you with any further concerns: 800.347.3272 Your cooperation, patience, and understanding are much appreciated. Thanks, Liz

Liz

Hi dmire44, Just checking in on your site and I'm glad to see it's back online after this morning's site visit! If you have any other concerns, please don't hesitate to drop by the community again. Have a great weekend! -Liz

Liz

Good morning Bishop, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz

Liz

Yay! Thanks Gabe. :D Please don't hesitate to drop by the community again, DJ99, if you have any other concerns. Be safe! -Liz

Liz

Yup! This has been resolved by now, so I double-checked your site and can see you're back online. If you have any other concerns, please don't hesitate to drop by the community again! -Liz

Online Status	Offline
Date Last Visited	yesterday

About Liz

Re: Web Acceleration failing

Re: e-mail delivery failure - 2

Re: How to move router/modem to new location in ho...

Re: Issue with Notifications page....

Re: System and transmit light off

Re: Amazon video streaming fails 100% of the time.

Re: Constantly losing connection to the internet

Re: Continuous loss of internet and phone service

Re: I want out of my contract.

Re: End of contract termination notice

Re: Worthless Product !!!

Re: 404 Not Found message

Re: SLOW OR LOST WIFI

Re: Amazon streaming - Progressive vs Adaptive

Re: Incompetence, Indifference, complete dissatisf...

Re: My hughesnet email is not working

Re: Working from Home and cannot video conference

Re: HT2000w

Re: System light off. Need help

Re: HT200W Modems keep failing.

Re: Help me cannot wait a week for repairman

Re: Failed Connection

Re: "NO INTERNET CONNECTION" but modem status ok

Re: Mail Delivery Failure

Re: My speed stinks...

Re: Using VPN

Re: No system power light disconnect and restart n...

Re: Extremely slow speed

Re: How do I contact customer service?

Re: walled garden mode state 21.2.6