About Liz

GabeU

@hamradio This is mine tonight. Not very good for the trace, but I'm not having any load time issues. BTW, I think the reason yours says "direcway.com" and mine says "hnremote.net" is because I'm using Google's DNS and not HughesNet's. Also, though I don't know that it would matter, have you tried an alternate DNS just to see what would happen? I know it only resolves the IP address, so it may only help if the problem is the initial fetching of the page to open, but you never know.

whamm

Wow! Thanks for the quick respones @Liz. Thank you so much.

Liz

lhunt, glad to hear the same from you too! I'll be happy to send this feedback to the engineers as well. I'll leave this thread open for a few more days just in case. Let us know if anything changes (I hope nothing does).

Liz

Good morning marleywood, Just checking up on your site since the site visit and I'm glad to see you're back online! If you have any other concerns, feel free to reach out again so we can help.

Liz

Glad to hear it, kyguy63! Good to have you back online, thank you for letting us know. Feel free to reach out again if you have any other concerns, we're here to help.

Liz

Hi Meastvold, I'm glad you found the community, thank you for posting. I'd like to get you back online, so after running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site. Your free dispatch is currently scheduled for our earliest available slot: Monday, Jan 21, 2019 between 11:00 AM-02:00 PM. Call us at 866.347.3292 and reference case #117984040 if you need to reschedule. Please let us know how the site visit goes.

GabeU

@Liz Thanks for the clarification and info. I, and I'm sure others, appreciate it. :)

Liz

Hi cutiekk17, I see it's your first post here, so welcome to the community! I pulled up your account to verify and you are indeed good to go! The account will terminate Feb 5 and there are no ETFs. If you've any other concerns, feel free to reach out again.

Liz

Hi Kent, Thanks for getting back to me! I've created a dispatch and the local dealer should reach out to you on your mobile. I've also included instructions to have your modem shipped to us for debugging. I hope the symptoms go away with the new modem. For your reference, your case number is 117903035. Let us know how the site visit goes!

Liz

Hi ckroether, We're closing this thread since we never got a reply from you. Hopefully the modem reset instructions helped you get back into your wifi settings. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

Liz

Excellent! Thank you for letting me know, ShutterMan. If you need anything else regarding your HughesNet service, drop by the community, we're here to help. Have a great weekend!

Liz

Good morning Oakeydokey5560, I see it's your first post here, so welcome to the community! You might want to keep an eye on your Usage Meter and Usage History; the Anytime Bytes ran out on the 7th so speeds have been reduced since then. Edit: I realize now you posted on the 6th. As BirdDog also asked, was your Video Data Saver on at the time when you tried to stream? Trying to stream in HD while VDS is on can cause buffering. To help make your data allowance last for the month, check out our data management tips. Hope that clears things up.

GabeU

@Liz wrote: Thanks Gabe! I'll send this over, hopefully it will help give insight to our engineers. Personally I haven't gotten confirmation from them that they did anything to resolve this for you. Maybe the VDS just gets tired and has to take a break for a while. Then, after it's good and rested, it pops back in for more work. :p

Liz

Hi adyer05, Got a quick turnaround on the call review, please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

Liz

Good morning Cinnamonroll, Just checking in-- I see that the tech visit has been completed, and your site is back online. I've put some token data in your token data allowance so you're not subject to the Fair Access Policy. Feel free to drop by again if you have other concerns.

Liz

Hi Carol, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

GabeU

@tammyf54 If the streaming source you are using is streaming in HD, you will need to turn off, or snooze, the Video Data Saver in order to avoid the buffering. BUT, streaming in HD uses a LOT of data. Upwards of 3GB or more per hour. Because of this, it's best to change the resolution of the streaming source to Standard Def (480p) or lower, if you can, in order to save data. While HughesNet can support streaming, it's not really made for cord cutting because of the amount of data used for such. Because of this, many of us who have satellite internet also have satellite TV. Myself included.

Stuartkccm

There is no hope my speed was 0.15 today and they tried to tell me that was acceptable for $80 a month. Even when i get up at 4 am so I can use bonus data its not fast. 15 months of **bleep** left. I wish we could sue for false advertising.

Liz

Hi mrmrskirsch, I see it's your first post here, so welcome to the community! After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. When a local dealer is assigned to handle your site visit, they will reach out to you to arrange an appointment. If you need to call us regarding this dispatch, you may reference case #117553364. Please let us know how the site visit goes.

Liz

Hi tspeary, Welcome to the community and thank you for posting. The community is geared more towards our residential customers, so we have limited abilities concerning business/SME accounts. I highly suggest calling that 800.347.3272 business support line, as they are better equipped to assist you. Your undersanding is much appreciated.

Liz

Good morning Abenoit08, Thank you for your patience while we worked to address your concerns. Due to the age of your sales order, your sales call is not available for review. Currently, you're subject to our Fair Access Policy, so your speeds are slowed down. To avoid this, ensure you don't run out of your monthly allowance; here are some tips provided by our community to help: https://hninfo.us/datatips In addition to seeing that your system is subject to the Fair Access Policy, I'm seeing that a few of your network devices don't have optimal wifi signal quality. Regardless of whether you have data or not, you may want to move the poor/fair performing devices closer to the modem to help improve performance: Hope this helps.

jpomawski

Good Morning Liz, I would like to move forward as earlier discussed. Please PM me if you have any questions. Thanks

Liz

You're welcome!

Liz

Good morning 1katbird, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

GabeU

@bitbyte To get help with your issue, please start a new topic, which you can do here. This will keep your issue separate so that you can get individualized help.

Bkillough

My 1st bill was $20 higher than the initial payment

Liz · ‎12-14-2018

Good morning MrCRJP, It's been a while since we last heard from you, so we will close this thread. I also just ran diagnostics on your site and everything looks fine. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

Liz · ‎12-12-2018

Hi Robp1, Thanks for getting back to me. I'm sorry to hear this, no one is ever "locked in" to using our services. Anyone is free to cancel. Please check your private messages (PM) in the top right corner of the community page as I will send you a PM to further address your concerns.

Liz · ‎12-07-2018

Hi Chickenminer, Engineering has informed me that this should be fixed now, please check and let me know if you have additional concerns.

Liz · ‎12-07-2018

Good morning CollinsTM21, Just checking in on your site, I see you're back online! If you have any other concerns, feel free to post back here in the community. We're here to help.

Online Status	Offline
Date Last Visited	yesterday

About Liz

Re: Exttremely slow web page load times

Re: Bonus Time Throttled

Re: cannot reach an internet site

Re: No service for a few days now

Re: HT2000W, no system light, can not connect to c...

Re: No internet. System light off.

Re: Official HughesNet site?

Re: Canceled service but never got confirmation em...

Re: All lights on front of modem keep going out!

Re: Create a Hidden Network

Re: Delay in getting a tech onsite to troubleshoot

Re: Unable to use Hulu

Re: Video Data Saver missing...

Re: Account renewed without my consent

Re: No connection or access to internet

Re: email disappearing

Re: rrible service

Re: Is there any hope of adequate service? I think...

Re: Modem

Re: State Code 12.1.9

Re: No internet

Re: Misleading and Dishonest

Re: Community email address?

Re: Voice not working

Re: Constant buffering on Youtube

Re: Raise rate before contract is done each month ...

Re: Slow or dropping connection

Re: Dropping Data yet again

Re: FAP'd again!

Re: No internet