About Liz

Hi dkoppenaal,   We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.   Thanks, Liz ... View more

Hi Mike,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Liz ... View more

Hi wvfreedom,   It's been a while since we last heard from you, so we will close this thread. I do see our phone agents have been reaching out to try to do some troubleshooting with you so I hope that works out.   -Liz   ... View more

Hi rjk,   Thanks for waiting while your case was investigated. The call review seems to indicate that the name and phone number on the EBB form doesn't match with what's on file in our system; any disrepancy will pop up an error. We recommend checking and confirming with EBB if you can update the info on your form since you've already been granted eligibility.    I know this process turned out a lot more complicated than expected, I'm sorry about that, I would be frustrated too. If you can update the form or redo it if EBB allows it, then the EBB should be able to process. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.   I'm also letting management know of this situation, as I'm sure this isn't an uncommon occurrence, putting another name on the form that might not exactly match up with what's on the HughesNet account.   Thanks, Liz ... View more

Good morning Helen1,   I see it's your first post here, so welcome to the community! As Gabe already mentioned, it's best to reach out to our Mexico support line, they have the resources to assist your area. In the meantime, here's some tips on how to make the most of your HughesNet service and working from home:   http://support.hughesnet.com/en/faq/internet/get-the-most-of-hughesnet-service   https://support.hughesnet.com/en/faq/internet/supported_business_applications   As the link above suggests, for Zoom, you can try to go audio only to maximize performance, but if that's not an option, you can also try dialing in separately from a phone. Hope that helps!   -Liz ... View more

Good morning Kennywolford,   Thanks for reaching out. I see the complimentary tech Remy dispatched completed his visit on the 11th, so I'm closing this thread. Feel free to reach out again if you have other concerns.   -Liz ... View more

Good morning Zoose,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Liz ... View more

Good morning stevewinwood,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Liz ... View more

You're welcome! Please don't hesitate to reach out again if you need additional help.   Thanks, Liz ... View more

Good morning Louie,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Liz ... View more

Good morning DanTheMan,   We're closing this thread since we never got a reply from you. If you or anyone else reading this still have concerns and would like to work with the community in addressing them, please start a new thread and include a detailed explanation so we can more effectively help you.   Thanks, Liz ... View more

@CWM030 wrote: @GabeU @@Liz  Its weird because I can unplug the modem, wait 30 sec and then plug it back in and everything is fine again without clearing the cache.  But, that's precisely the procedure for clearing the modem's DNS cache.   It's possible that instead of poor wifi there's a site or some application that's hitting the DNS too fast, and not waiting for it to respond in time before going on to something else. That will confuse it but is kind of a rare situation. I used to see it a lot with the 1100, but not with the 2000-series modem. ... View more

Hi Brosen,    We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.   Thanks, Liz ... View more

Thank you for this update, glad to hear it!   -Liz ... View more