About Liz

That time slot is good with me, of course.   I think the drop outs might be happening when the temperature is changing outside.  When the packets are dropped, the SQF drops to 0 for a short period of time (the log which is based on 5 minute intervals might miss very short period SQF drop outs, other than showing the dropped packets).  During these times the System/Receive/Transmit lights on the HW2000W go dark for the duration.   During the day when things are warming up it runs good once it passes 8:15am or so as you can see here -- this graph shows a storm yesterday morning, and you can see the SQF goes lower and comes up over time, and everything went fine with that.     Does this just look like a loose connection in the wire up by the dish?  It seems like in the early morning hours when it is getting cool and at 8:15am when the sun starts to warm the wires around the dish the drop outs happen.  At other times it seems solid.  I am guessing if the thingy on the dish was going bad the symptoms would be different.   What do the old timers think?    Thanks     ... View more

How strange, hopefully it was a one time glitch. I'll leave this thread open until next Wednesday, if it happens again.   -Liz ... View more

@MarkG    You've made a couple of posts, that makes it sound like you aren't getting the bandwidth you're expecting.  I think it would be best for you to start a new thread following the instructions for posting speed test results.  That way, you can get some help specific for your case.    I do make zoom calls and have been able to use video, though I do generally dial in over the phone for audio.  There are many variables that affect the performance you are getting, and following the instructions here, will get you help, but ranting on an existing thread likely won't. ... View more

Ok... I confused myself. lol ... View more

It's all good, the faster I can get data from the customer side, the faster we can get this resolved!   -Liz ... View more

Good morning thekysportsman,   Can you please check if this behavior is still occurring for you? Just got word that the logout process was updated to address your concern. Looking forward to hearing back.   Thanks, Liz   ... View more

Thank you Liz. If I ever have the time to figure out how to make our cell phones reach the correct county 911 system, I plan to completely dump this landline. I prefer to have this 251-xxx-xxxx number completely exorcised from my Hughesnet account because it can only lead to more problems if not removed.   This is typical data collection and hoarding behavior. Give a system a byte of data 10 years ago and it defends it like bad dog guarding a bone. ... View more

Hello thirtyoneprov,   Thank you for your patience while our e-mail folks determined what happened with your e-mails between Sept 15~22. They confirmed that e-mails from that period are unrecoverable, I'm sorry about this, I understand that's frustrating. During the update, a step to connect your inbox from the old server to new server was not complete. As a result, your emails technically did not have anywhere to be delivered to, nor anywhere to be held for later restoration. Our e-mail admins manually reconnected your inbox to the new server to resolve this, which is why your inbox has been working recently.   -Liz   ... View more

Good morning helloworld,    Thank you for reaching out to us. I'd like to look into this, please private message me your SAN (account number) or the associated phone number.   Thanks, Liz ... View more

@GW    Wow!  You really got lucky there.  That's a huge tree!     I have quite a few trees around my place too, including a couple of fairly large silver maples in the front, and though I like having them and would rather have them than not, wind storms are the one thing that scares me about them.  Your pictures are a perfect example of why.  I live about 20 miles off of Lake Erie, and halfway up, and on the lake side of, what's known as the Chautauqua Ridge.  When the wind comes off the lake it slams right into us, and sometimes it's significant.  Granted, not like what you saw, but we usually get one or two 60+ MPH storms a year.  I always watch the trees whipping around.  It's nerve racking.  I can't imagine sitting through what you did though.  :(    The ridge is also why we get so much snow each winter in this particular area.  In the winter of 2017/2018 we had the highest snowfall in NY state, with 269.7".  Fun times!  LOL.     Glad you're okay.  I hope the site visit goes well.  :) ... View more