About Liz

https://community.hughesnet.com/t5/Tech-Support/Internet-STILL-not-working/m-p/122682#M82252 ... View more

Which site is loading slowly, ALL sites load slow. Just now HughesNet took me 3 tries to log in. The last time looking at Task Manager, Performance, Ethernet speeds varied from 8 Kbps most of the time, 100 Kbps occasionally, up to 400 Kbps top speed. Other sites I just checked were wdbj7.com weather map, Avast.com (need to reload my browser) trying to download which takes 30 minutes for a 5Kb exe file, which will not install because there are errors in the downloaded file, my email is slow, AugustaHealth.com medical records, are just a few sites I just checked and never seen any speeds over 500 Kbps. I am using Chrome browser now but I had been using Avast Secure Browser until it quit. I can not get a new file to install. Hughesnet was installed in October 2019 and the only time I see 25Mbps is when I call Tech Support. They dial up the speed while I am on the telephne (this was when we could reach Tech Support by phone) and then a few hours they cut the speed back to almost nothing. I had called 3 or 4 times and the same thing happened each time. Also happened when they sent a tech to my house, worked fine while he was checking the system, but was back to slow the next day. Many times I get an error message saying site is not responding, do I want to quit. If I wait another 2 or 3 minutes the site will finish loading. As I said before I do not care if TestMy says my download speed is 100 Mbps, I never download random generated data. My download speed shows up in Task Manager. ... View more

still shutting down ... View more

I still can't access iCloud. ... View more

Yes it is. It has been in and out all day. ... View more

Hi john777,    Thanks for posting. I pulled up your account and ran diagnostics on your site, everything is green across the board--the HughesNet equipment is working normally. What exactly are you trying to do online?   -Liz   ... View more

Hi cait90113,    Thank you for reaching out to us. I'd like to assist you, please private message me your SAN (account number) or the associated phone number so I can run diagnostics on your site.     Your cooperation, patience, and understanding are much appreciated.   -Liz   ... View more

Hi John,   Is Netflix working normally for you now? This was recently addressed by engineering.   -Liz   ... View more

Can we get a tech on the way also. We have had problems and need the wire coming in the house moved please thanks ... View more

Keep in mind VPN doesn't work for everyone. In the past this community has seen complaints by users who need to use a VPN for work and can't on the HN network.    The "pushback" you got are reasons why things happen. Being asked to be patient is not "pushback."  Patience is actually needed, and the reps themselves ask people to be patient.    There are no apologists here.  ... View more

Hi Mr15,   I'm glad you found the community, thank you for posting. We can certainly troubleshoot your Voice concerns here. I've already pulled up your account and run diagnostics on your site. Good that the HughesNet internet connection is working normally so we won't need to address that.   We'll need more information so we can address your call quality concern:   1. When the issue begin.?   2. Is the garbled audio consistent on all calls?   3. Is the the garbled audio consistently both ways on all calls?   4. Any inclement weather during calls with garbled audio?   5. Are all the cables seated properly on the ATA?   6. The following you can private message me for security: phone numbers, dates, and times when you experienced garbled audio.    7. Are you using a corded or cordless phone?   8. Do you have another phone to test? (If so, does that one make a difference?)   9. Remove any other device connected to the HughesNet modem except the ATA, and test the call again. Any difference?   If you have any questions about any of the troubleshooting steps above, please let me know.    Your cooperation, patience, and understanding are much appreciated.   Thanks, Liz   ... View more

Hello folks,   Thank you for posting and sharing your feedback. I just checked our engineering reports and this latest one does indicate they're working on degradation on 68 that's affecting some sites. I'll keep you posted once there are new updates to share.   Your patience and understanding are much appreciated.   Thanks, Liz ... View more

Hi Katens18,     I'm glad you found the community, thank you for posting. I've sent you our Wi-Fi booster to see if that helps you with coverage. I've also credited your HughesNet account $99.99 so that you're not charged for the booster. Let me know how it works out for you!   Thanks, Liz   ... View more

Thank you very much!! I look forward to receiving the new modem.    Amanda ... View more

Good morning Arceliajl,    I see it's your first post here, so welcome to the community!   I can certainly help get you back online. First let's see if a modem swap will do the job. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch.    Let me know how the new modem works out for you!   Thanks, Liz ... View more

That'd make sense, with everything being so clogged.    @MarkJFine wrote: Either the rain in San Diego or it's just overloaded. Seriously thinking the latter, because it's only drizzling in SD right now.   ... View more

"I upped my speed "   How did you do that?  Everyone that's still within their plan's data usage has the same speed. Period. ... View more

Thank you Liz! We do not have a mailbox at the service address so please ensure it is shipped to our billing address. You may reach me at my email address on file if you need to confirm. Thanks again!!  ... View more

Hear hear!     ecoalex2 wrote: As soon as Monday arrived, our Youtube problem was addressed solved, repaired. This is a testimony of the great service Hughes has..We appreciate the great knowledgeable Mods and Techs Thanks To All !!       ... View more