About Liz

Hi steersman1,   I see it's your first post here, so welcome to the community! We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.   Thanks, Liz ... View more

Good morning zn,   Thanks for reaching out and explaining your situation. Gabe is correct, if the installer can't get a line of sight to the satellite, you can either cancel the upgrade (no charge for the visit, installers only get paid when the install is complete) or arrange for them to come at another time so you can address the tree issue.   -Liz ... View more

Hi Scarbub,   You can check and pay your bill online via https://my.hughesnet.com/ . I pulled up our account and see that your billing cycle ends on the 30th or 31st. Since you're on autopay, that's when your bill is generated and due, so the payment method on file will be charged on the 30th/31st. If you prefer a different due date moving forward, call us at your convenience 866-347-3292 to arrange a new monthly due date.   -Liz     ... View more

Good morning Gordon1,   We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.   Thanks, Liz ... View more

Good morning Jalapeno,   Thank you for following up with us, there seemed to have been a user error on our part that caused all this. I'm sorry for the confusion and frustration this caused despite your best efforts working with us to get your service canceled. This was escalated internally to address this error. I have terminated your service effective immediately and credited your account for the latest bill that you shouldn't have been charged for, so that will go back onto the payment method on file.    Please do not hesitate to reach out again if you have any other concerns or questions.   Thank you, Liz ... View more

Good morning SweetP,   Glad to hear e-mail is working again for you. I suggest changing your password to something you can better remember and set up your security questions so you can reset your password on your own in the future. You can change your password and set your security questions by navigating to Account > Manage Username/Logins. Please don't hesitate to drop by the community if you have any other concerns, we're here to help.   Thanks!   -Liz ... View more

You're welcome, GW, have a good weekend!   -Liz ... View more

Great to hear that Jayne! Glad that re-adding worked this time. I appreciate your patience and understanding, please don't hestitate to drop by the community again if you have any other concerns.   Thanks, Liz ... View more

I mean using Gmail, Yahoo Mail, Proton Mail, or others. You would get rid of HughesNet email completely.  Web based email accounts have the advantage that they're not ISP-dependent. You can access them anywhere, even if you no longer have HughesNet.  ISPs are getting rid of their email account offerings, and it's likely that HughesNet will too, sooner or later. It might be a good idea to make the switch now and not wait until they announce it.    @hooterville wrote: Hello maratsade,        Could you explain this a little bit more?  I don't know what you mean by web based email account.  Do you mean getting rid of HughesNet email completely?   ... View more

Hi ecoalex!! Glad to hear it, missed your happy cat pics! :3   -Liz ... View more

Good to hear, thank you for letting me know!   -Liz ... View more

Hi folks,   Thank you for your patience while our engineers worked on this, and apologies for the confusion. The autopay status has been resolved. I checked both of your accounts and it now accurately reflects your autopay status. Thanks again for bringing this to our attention! Please don't hesitate to drop by the community again if you have any other concerns.   -Liz ... View more

Good morning dsilvey,   We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.   Thanks, Liz ... View more

Hi Cdaw,   I see it's your first post here, so welcome to the community! We haven't heard from you in awhile so I'll close this thread. I hope Gabe's suggestion helped. If you have any other concerns, feel free to drop by the community again.   Thanks, Liz ... View more

Good morning lrstrobel,   I see it's your first post here, so welcome to the community! I hope maratsade's tips have cleared some things up. I also pulled up your account to run diagnostics and confirmed that your HughesNet system is working normally. Your account notes indicate that you already have a corporate rep addressing your FCC letter, I'll pass along your testmy.net link results to him.    -Liz ... View more

Good morning Peneloukle,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Liz ... View more

Good morning Mwalters1993,   We're closing this thread since we never got a reply from you. Hope maratsade's tip cleared things up. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.   Thanks, Liz ... View more

Hi sonyas8681,    It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Liz ... View more

Good morning BeAdCo524,   Just following up on your site. I see the tech successfully completed the visit and restored internet connectivity. If you have any other concerns, drop by the community anytime.   Thanks, Liz ... View more

Good morning Bobbert,   Thank you for this update, I'm glad to hear this! Please don't hesitate to drop by the community again if you have any other concerns, we're here to help.   Thanks, Liz ... View more