About Liz

Liz

Did you know you can buy our HughesNet-optimized WiFi Booster? Go to Shop/Upgrade then Optional Services! The link to buy the booster is at the bottom; it's just a $99 one time fee. For more info about how the booster works check our support article here.

Liz

Good morning pentangle, Thanks for reaching out. I pulled up your account and the service discount that was agreed upon per case 136209969 is already in effect. 2 of the 3 months of discounts have been applied so far, with this month being the final. Your case history doesn't show any recent e-mail cases; perhaps you can try calling us at your convenience if you would like to do live troubleshooting. Otherwise, you can try starting a new thread in the tech support board. Currently the diagnostics on HughesNet equipment show everything working normally. I would be concerned about the HP88B3F2, iMac, and Amazon devices only having a fair wifi connection, they may be too far from the modem. -Liz

Liz

Good morning Tholland1959, I see it's your first post here, so welcome to the community! I just ran diagnostics on your site and the HughesNet equipment is working normally. Do you still need a reboot? -Liz

Liz

Hi quiltersridgewv, Thank you for reaching out. I pulled up your account and see you've already arranged a tech visit for today. Please let us know how it goes and if you need any additional assistance. -Liz

Liz

Liz

Good morning Maui1957, Thank you for your patience while our engineers investigate your case. I just got off a call with them and they would love to get on a call with you next week in the evening when you tend to experience this unusual performance. Please let me know if you have any availability for a live troubleshooting session and what times. The session can be limited to an hour if needed for your convenience. Looking forward to hearing back! -Liz

Liz

Good morning Kroell, I see it's your first post here, so welcome to the community! Thanks for posting, I pulled up your account and noticed you already reached out to us shortly after your post and got your Voice concerns resolved over the phone. Happy to see that! If you have any other concerns, please don't hesitate to contact us again. -Liz

Liz

Good morning KristinTCarter, I see the technician has completed the visit and has gotten your site back online! If you have any other concerns, feel free to reach out again. Thanks, Liz

Liz

Good morning Stevie, Thanks so much for taking the time to tell us what the tech did, I'm so glad he addressed your concerns. We're happy to help so please don't hesitate to come back to the community if you need anything else. -Liz

Liz

Hi sharonmoses, Thank you for these additional details. I'm sending you a new ATA to swap out, please let me know how it works out for you. -Liz

Liz

Hi sli-er_15, Thank you for your patience while I looked into this. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns. Thanks, Liz

Liz

Good morning arbo2666, Glad to see the site visit has completed. If you have any other concerns, feel free to reach out again. Have a good weekend! -Liz

Liz

Good morning flo257, Thank you for this update, good luck! I'll keep this thread open the rest of this week just in case you need any additional info from us to help with your support case with Gmail. -Liz

Liz

Thank you for the update! Glad to hear it. While the new filter has shown significant improvement over the previous filter, it won't block 100% of spam, as spammers will always find ways to get around them. So it can still help to mark the few that happen to get through. If you have any other concerns, feel free to drop by the community again. -Liz

Liz

Hi gabbyk, I've just gotten word that the switch has been made. We should expect better spam filtering now moving forward. -Liz

Liz

Good morning Coop9978, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz

Liz

Closing this thread since I haven't heard back from anyone here, but feel free to start a new thread if you have any other concerns. -Liz

Liz

Good morning MSmith It's been a while since your site visit and we haven't heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Liz

Liz

Good morning Indianpass1, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz

Liz

Good morning RootedFuture, Glad to see you're back online. If you have any other concerns, feel free to reach out again. -Liz

Liz

Good morning crystals, Glad to see you're back online. If you have any other concerns, feel free to reach out again. -Liz

tpp

Yes I will pay for the tokens on the 1st... Thanks again.. I admit it had its frustrating moments but it was OK all around. I have never had anything this long lol Cheers

Liz

7% of subscribers are on the 50 GB plan, not 17%. -Liz

Liz

Great, thanks for letting me know. Have a great rest of your week! -Liz

Liz

Hello Kcraw, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz

Liz

Hi Amy, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz

Liz

Good morning sgtUSMCe-5, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz

maratsade

" I would rather contact HughesNet directly, but their email communication is limited to a very few number of words." Try chat or the phone reps.

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Date Last Visited	yesterday

About Liz

Extend your WiFi Range with our WiFi Booster!

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