Contacting the Bureau is not the magical solution you think it is, as very often people still have to pay their early termination fee. Additionally, the Bureau gives HughesNet their highest rating, A+. The way the process works is, when you submit a complaint through them, they pass it on to the company. The company has 30 days to reply. If you have not worked with the HughesNet reps to solve your issues, the fine for breaking the contract early will likely apply (and if you follow the Bureau complaints list, you will see it often does). For the first 3 months of your subscription, the fine is $400, then it drops $15 a month.
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