About maratsade

Yeah, you're right.  I thought the issue had been fixed and had come back...sorry, I don't use the VDS (never snooze it or disable it) so I don't even notice if the button's there or not.  🙂   @BirdDog wrote: It's been like that for a couple months for at least some of us. Was mentioned in a thread awhile back.   EDIT: Actually, this thread third post, by me.    ... View more

Tested the snooze button just for giggles -- even though it says 4 hours, the clock counts down from 9 hours.  ... View more

It hasn't returned yet.  EDIT:  And now it has.  🙂   EDIT 2: what's sad is I never noticed it was gone until today.  D'oh.     @Liz wrote: Adjustments were made so Gabe and rusty in the other thread should see the VDS setting return in about 30 min. Curious to see if this applies to everyone or just those too, so maratsade, please check if VDS returns for you in 30 min as well.       ... View more

My VDS is missing too.     ... View more

There's another user here who's experiencing the same or similar -- HN is looking into this.  They may ask you for screenshots, so you may want to get some.    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   rustythecur wrote:     My Video Data Saver goes missing every month. It usually appears again when a new billing cycle starts.       To be clear what happens is first it disappears from the pull down menu for the usage meter. However at this point if I hit open on the pull down menu video data saver appears below settings on the sidebar. Then this disappears after a few days and I can only disable the VDS by going to my account on Hughesnet and using the setting menu. Then this will disappear, leaving me know way to disable this feature. The resulting video quality on Youtube is terrible.       Sometimes if I restart my computer I bunch of times it magically reappears. That does not always work. I have tried deleting and reinstalling the Usage Meter, that has not worked.       I currently have 21 days left in this billing cycle and the VDS is gone which is very frustrating. I have brought this problem to Hughesnet attention before. In looking at the FAQ for the VDS I see this,   “HughesNet Gen5 service plans include data-saving features to get the most out of your service. Video settings are automatically adjusted to stream video at DVD quality for great picture viewing while using less data - Giving you 3½ times more video. You can opt-out of the video feature temporarily or permanently.”       The last sentence says I can opt out of the VDS permanently. How do I do this? It would save me much frustration and anger.   ... View more

Joleen, you have to turn the video data saver off.    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   @joleenc wrote: Okay so I'm pretty sure I turned the data saver on...I was able to get into Hulu tonight but its buffering every few minutes and I've gotten at least 3 playback errors in a 1/2 hour. I really don't know what more to do other than to proceed with canceling...   ... View more

Well, phooey.  That stinks. 😞   Maybe there's a lot of congestion on your beam.  I have issues with pixelation during times when a lot of people are home (like weekends or holidays).    @joleenc wrote: I let it play for probably 15 mins of a 30 min show and it was really pixelated the whole time.    ... View more

Were the shows of bad quality during the entire showing? I ask because this happens to me too, but within a few minutes the shows play without any issues and they look very good in SD.  Ditto Amazon Prime.   I realise everyone's experience is different due to many different variables, but just wanted to throw this out there.    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   @joleenc wrote: I should also mention that on my last call with Tech Support they had me change my NetFlix settings to a lower viewing option and the shows would play but they were horrible quality.    ... View more

I'd be skeptical as well.    @MarkJFine wrote: At the risk of sounding paranoid, I've seen entire websites scraped and replicated elsewhere. I've also seen portals set up to echo them as well (mine included). So my first instinct is to apply as much skepticism as possible when I see something strange like that. When it comes to the internet they're guilty until proven innocent. Having adminstered sites for years, I've seen way too much nonsense.       ... View more

If you're referring to latency, Testmy does show it to you after you run a test. It's at the top, above "Results."  There may be other places...I haven't looked, though.    ... View more

It's under System Status.     @marleywood wrote: I got in but I don’t see a state code on the System Control Center - where exactly would that be The diagnostic code is 0000-2000-0200-0029   ... View more

The announcement was taken down a few days ago, and the problem it referred to (which had to do with CenturyLink, not Hughesnet) was solved then, so your lack of connectivity is likely due to something else.      Can you get to this page at all, and if so, what is the state code there?  http://192.168.0.1/#!/home/status   *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   @marleywood wrote: We lost connectivity a few days ago and see you have an announcement up saying there is a problem. How much longer will it take. We’ve never been out for this long. Thanks.   ... View more

And I totally understand your frustration, Joleen.   The company will work you to improve your system so you can do what you want/need or as much of it as is feasible with the satellite technology.  Your system may need some tweaks to make it work better than it's been doing so far.  It is unlikely they will let you off the hook with the contract, at least not until avenues of improvement have been explored and exhausted.  (This would be the same kind of process Verizon or Xfinity would follow, too. It's an industry standard).    You will get better help on this site than with the phone reps, but you may still have to perform some actions on your side, while the reps here check their side of things.  I'm sure someone from HN will reply, or some other customer will get you started.     *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   @joleenc wrote: I can understand that there is no grace period. I asked the gentleman that I just spoke to that exact question and he confirmed once it's installed the "contract" starts. My problem is that with the noted phone calls and issues they still are not able/willing to do anything to work with me.    ... View more

There are no grace periods for most if not all ISPs and phone providers; most of them also have a 2 year contract and a penalty for breaking the contract.   Hughesnet makes this information available to everyone here:    http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm   *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   @joleenc wrote: I am so incredibly disappointed with Hughes Net and their customer service. We signed up for internet on December 3rd. To date I have called to complain about our service EIGHT TIMES!! Eight times in a little over a month. We can't watch a show on NetFlix without it buffering every couple of seconds and my kids can't play their XBox. Not to mention my oldest son can't do homework because his internet is CRAP. Every time I call they trouble shoot and it's fixed for a few hours and then we're back to where we were.  I just called to cancel and they told me that I would be charged $400 to cancel. ARE  YOU KIDDING ME!?? You have records of every call I've made with the same complaint however you still feel justified in charging the cancellation fee?! Absolutely ridiculous!    ... View more

You should email the state and explain the situation to them -- their response may likely be useful to you.  ... View more

Yes, that'd certainly be useful.       @BirdDog wrote: Well, unless a pic of exactly what charge is being referred to gets posted, I'm taking a seat on this one.    ... View more

OP wrote that "I was told the tax was on the phone service when I called about the taxes going up."  HN also seems to have acknowledged the existence of an error, twice.  Something doesn't seem quite right.  ... View more

OK, so to me (I've got very little experience with taxes), it sounds like it should be Hughesnet (their accounting department or similar) who needs to fix this (it's similar to when you get sales tax applied to a purchase and then you return the purchase, the sales tax you paid is refunded too, and by the merchant, not the state).  I imagine that if you contact the state they will tell you the same thing, that you need to contact the company, but I would contact the state just in case anyway, to cover all the bases.  I would send them an email.   It looks like someone at  Hughesnet has acknowledged this is an error on their part and has tried to apply a fix (twice!), but it hasn't taken. Maybe it needs to be kicked up the chain to a different department or something.   Any accountants on this site?  Care to chime in?   *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   @pattymotley wrote: Thanks Maratsade.  HugesNet was the one who informed the government I was receiving the phone service so they could tax me. I was told the tax was on the phone service when I called about the taxes going up. At that point I discontinued the service since I was at the end of the contract and the lag in the service caused a lot of talking over the other person on the line. If HughesNet informed the government I was receiving the service they should be able to inform them I am no longer receiving it? Now I am wondering how many others are still paying a state tax while no longer receiving a service. I have also been informed on two seperate occasions that the issue had been resolved by HughesNet and this was not so.   ... View more

Count me in.     @Amanda wrote: Mic check.. 1, 2... is this thing on? 🙂 Not sure if anyone is still subscribed to this thread, but if you are, I just wanted to give a small update. I received notice that the fix has been developed and just needs a couple of bugs squashed before it is released. Right now it is in early alpha testing, but I may need to recruit some volunteers in the future to beta the update with the devs. I will keep updating this thread as I receive them.   -Amanda   ... View more

Forgive me for butting in, but I’m curious.  Isn’t this tax something that Hughesnet accounting sets up as part of the invoice? It sounds to me the OP is saying she's getting a tax charge on her bill/account for a service she no longer has (though I may be completely wrong in my understanding).  So if  she no longer has the service, there should not be any tax being charged to that account for that service, right?  While the state determines how much tax we pay, it's the company's accounting department that bills her, so shouldn't this department fix it?   ... View more