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Hughesnet Community
About maratsade
Distinguished Professor IV
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4276
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167
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09-18-2018
07:32 PM
When did you have your sales call? If it's not too old, it may still be in the system and the mods here will be able to pull it and listen to it. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
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09-18-2018
06:24 PM
1 Kudo
I know, right??? As soon as I figure out where HR is located, I may complain. I also need to complain about the fact that they won't give me free food from their excellent cafeteria. 😉
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09-18-2018
05:51 PM
1 Kudo
I think Liz is off this week. @GabeU wrote: I'm hoping that they'll reply soon. Though it's normally not necessary, I'm going to tag a couple of the reps, just in case.
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09-18-2018
11:16 AM
1 Kudo
And you have no idea what that recurring/one time charge is? (that is, what the difference of $29.78 is). The mods can certainly look up your account and figure this out for you. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
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09-18-2018
08:38 AM
I had to look this up. LOL Edit, in case others are curious: The Vietnam Era was a time of change in the Fayetteville area. Fort Bragg did not send many large units to Vietnam, but from 1966 to 1970, more than 200,000 soldiers trained at the post before leaving for the war. The effect of such a large troop rotation was dramatic and remnants of this era are still visible in much of Fayetteville. Anti-war protests in Fayetteville drew national attention because of the proximity to Fort Bragg, in a city that generally supported the war. Jane Fonda came to Fayetteville to participate in three anti-war events. Because of these changes in the 1960s and 70s, nicknames like 'Fayettenam' caught on and are still in popular use today. @MarkJFine wrote: *Fayettenam (to those of us that have been to Ft. Bragg)
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09-18-2018
08:35 AM
I watched videos of the Richmond tornadoes yesterday on Twitter. Holy pineapple, those were really scary. And Wilmington was (still may be) completely isolated by water. It's insanity. And then there's the typhoon in China and the Philippines....What a season. @GabeU wrote: They're okay, though I don't know about their homes. They haven't gone back to the area yet (I don't think they're allowed to), and the last I knew there was about two feet of standing water in my step aunt's neighborhood, though it's almost assuredly increased since then. I'm not sure about my former SIL's home, or the area of Wilmington it's in.
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09-18-2018
08:30 AM
2 Kudos
I would get GlassWire to monitor data usage (you need a copy on each computer that uses the network), and you definitely need an antivirus package (McAfee or others).
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09-18-2018
08:27 AM
2 Kudos
I imagine you're super frustrated -- I hope the reps will get to you soon (one of them is out this week, but there are two others here) and that things will get better for you. The reps normally get back to people within 48 hours, but sometimes, depending on their workload,it may take a bit more. Sales people always make everything (houses, cars, systems, equipment) sound fabulous. Better to do some research before giving them your hard earned money. 🙂 I hope so. At this point I just want out. There is plenty of competition in the area. The sales people sure made it sound nice. There’s times when the data plan is used up and I’m getting speeds under 1Mbps.
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09-17-2018
04:16 PM
1 Kudo
You may want to consider posting your issues under a separate thread, so the Hughesnet mods here can address your issue(s) separately. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. I'd be interested to know what you get. I am leaning towards suing them. I am being overcharged for a level of service I have NEVER received.
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09-17-2018
01:44 PM
1 Kudo
Your best bet is to wait for someone here to answer your post, and help you with the next steps. Be aware that you may need to run some tests on your end to help the Hughesnet people diagnose the problem. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. Long story short, I really want to speak to someone professional, knowledgeable who wants to fix my problem, not argue with me about everything. Is there a number, other than the main one where I can speak to someone, maybe someone from the corporate office? If not, does anyone have an email or another means of communication? I'm to the point where I'm ready to cancel my account, fight any charges, file a complaint with the Better Business Bureau and any other channel I can use. It's not fair to charge me for a service I'm not getting or attempt to charge me $600 for cancelling a service I never received.
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09-17-2018
01:40 PM
1 Kudo
While you wait for a Hughesnet moderator to reply, you may want to log into your account and check out the invoice. It will itemize the charges. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. I have the 20GB plan. Prior to that I had 10GB. There was an understandable invoice increase with the up grade. Now billing has increased with no service change... 6/21 - $64.90 10 to 20 GB upgrade 7/21 - $73.90 8/21 - $73.90 Current invoice (@ 9/17) - 103.68+ tax Why the huge increase????? Thanks, Woody
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09-17-2018
12:10 PM
1 Kudo
My meter always updates in real time. I wonder why yours doesn't. Weird. I'm sure someone here will help you figure it out; hang in there. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
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09-15-2018
05:46 PM
Sorry to hear of your situation, Debbie. I'll be sure to send you a PM if I hear of anything.
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09-15-2018
05:42 PM
Speed has slowed down again this afternoon. Not sure if this is congestion -- the hurricane is raging all day long, but the speed is fine in the morning, so maybe it's congestion after all.
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09-15-2018
05:40 PM
1 Kudo
Good for you, Debbie, for getting rid of your TV. I cut the cord 4 years ago and I'm glad I did (though others in my household still watch TV). I can still watch news online if I choose to, and other things as well, but the TV is history for me. I watch DVDs when I have time too.
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09-15-2018
07:28 AM
2 Kudos
Very likely, and I'm glad they can do that. It's started to slow down now --- get off my beam, people! 😉
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09-15-2018
06:19 AM
2 Kudos
I have to add this for @MarkJFine: I want to stream and I can't! Waaaaah! I want my MTV! LOL
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09-15-2018
06:17 AM
It is likely a combination of things in my case. I'll keep an eye on it. 🙂 I wonder if the big weather event is affecting you too. @GabeU wrote: Wow. That's pretty darn slow! Mine hasn't been anywhere near that slow, though it's acted as if it were. My tested evening speeds have showed a slowdown into the teens, but my actual experience during that time period makes it seem like the speed is more like what you just showed, taking much longer for websites to open. Right now mine seems okay, both in actual usage and speed testing (in the 40s), but it's only 6:30PM.
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09-15-2018
06:12 AM
Thanks for checking, Brooke, and that of course makes sense. The issue has been happening more and more in the evenings, and I report it because this is a change from before -- I imagine congestion also has something to do with this. It does dive down quite a bit, though. Right now, it's bounced back.
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09-15-2018
06:06 AM
2 Kudos
I'm sure the mods here will sort this out for you.
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09-14-2018
05:55 PM
Significant slowdown here tonight -- 1.2 Mbps. Edit: file size is small because the 25MB file wouldn't work.
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09-14-2018
01:28 PM
3 Kudos
Any of them. From the user guide: "Using the provided Ethernet cable, connect one end of the cable to one of the open LAN ports on the rear of the HT2000W, connect the other end to your PC’s Ethernet port"
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09-13-2018
09:00 PM
I saw the 10 trillion gallons figure -- it's incredible. The images coming from NC are pretty scary, and this is just the beginning.
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09-13-2018
08:10 PM
1 Kudo
Hopefully everyone will be OK. I'm watching live coverage and NC is pretty bad right now and the storm hasn't even made landfall. It's nuts.
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09-13-2018
07:19 AM
From the latest NOAA graphic, a lot of VA will get a lot of rain. I hope your stepfather's sister is on her way away from the storm.
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09-12-2018
06:11 PM
4 Kudos
Can't give kudos there, so will do it here. Kudos to HN for the 3GB worth of tokens they will give to those affected by the Sept 2-4 service disruption.
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09-12-2018
05:42 PM
I guess the company could do it, but they'd lose the broadband definition, and that may not be a good thing business-wise. 🙂
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09-12-2018
05:34 PM
2 Kudos
"instead of giving 25mbps all the time, why not create a plan that gives you the same 30gb but at only 4mbps?" To qualify as broadband as per government definition, they have to provide "25 Mbps downstream and 3 Mbps upstream."
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09-12-2018
10:10 AM
1 Kudo
Looks like you had a lot of issues with your account. It's a pity you didn't choose to come to this tech community earlier. The account default is money gets deducted from the account you signed up with. The invoices are available online for you to see. If you want a paper bill, then you have to pay extra for that service. This is all in the service agreement, which you can find at legal.hughesnet.com. The Better Business Bureau is not a government agency. It is a rating agency (they actually give Hughesnet their highest rating, A+), and it can only act as an intermediary between you and the company. They can't do anything but contact the company. The company then has up to 30 days to reply to you. If you had posted here before contacting the agency, you would have received a reply much faster, but because you chose the slower route, it is possible that the company may not be able to respond to you here. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. Since we signed with hughesnet I have never received a bill. They just take the liberty to take money out of my account. Cancelled service and instead of sending me a bill they took money out of an account that had very little money in it. So now I'm upside down with my account.
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