About GabeU

@Peneloukle    Satellite TV, including Dish Network, doesn't require an internet connection to work.  Its content is delivered over its own satellite.  Connecting their receiver to the internet, however, gives the ability to download and watch additional content (On Demand) that isn't available over their satellite.   If HughesNet is your option for internet, the ability to watch that additional content may not be very good, and even if it does work well it will be limited due to the amount of high speed data you get with HughesNet.   As well, there is the already mentioned possibility of your data being used very quickly by the receiver.    But, again, an internet connection isn't a requirement for satellite TV.   ... View more

@cparnell1    It all really depends on where the HughesNet HT2000W modem is located in your home and where you're having problems with the WiFi signal getting weak or dropping altogether.  WiFi extenders extend the range of your WiFi in the general direction in which they're placed.  So, if the HT2000W is on one end of the house and you place the extender toward the other end, it will extend the WiFi signal in that general direction.  And, if the HT2000W is near one end of the home, you'll likely only need one extender, just to extend the WiFi toward the other end.  If the HT2000W modem is centrally located and you're having weak signal issues toward both ends of the home, then you'd likely need an extender for each direction.      As for your cameras, it would only help, data wise, if the cameras are using more data than they normally would because of the WiFi signal being weak enough to cause dropped data packets.  If the cameras normally work, this probably isn't the case, and your data usage will likely remain the same with the cameras. ... View more

@Reggie wrote: I hope this does not get me banned. I'm only after the truth. You're fine.  Something like this wouldn't get you banned. ... View more

I just tried and got through in about a minute.  I chatted with "David" and told him my purpose.  Everything was fine.  He could see what I was typing and was answering my input.     Unfortunately, I forgot to save the transcript, so I did it again.  The second time I talked to Christian...   Thank you for chatting with Hughes Network Systems today. 1:45:16 PM GabeU> I am wanting to verify that chat is working properly. A few people in the support community, of which I am an active member under the name GabeU, as well as Facebook and Twitter, have noted issues getting through. Some who do get through are having issues with their input being seen by the chat reps. I just wanted to check to see if it worked for me. I checked a few minutes ago and everything was fine, but I forgot to save the transcript. 1:45:19 PM Due to government regulations in response to the coronavirus pandemic, Customer Care agents in some of our centers are not able to come to work. As a result, we are experiencing longer than usual wait times. Please stay on the line and a Customer Care agent will be with you soon. Thank you for your patience during this extraordinary time. 1:45:20 PM HughesNet is currently experiencing very high network usage due to the pandemic. This means customers may experience slow service due to network congestion. We have taken steps to optimize work-at-home and education applications when possible. Please hold to speak to the next representative. Currently, wait times may exceed 20 minutes 1:45:20 PM With so many people using the internet at home, during these unprecedented times, the HughesNet network is operating at full capacity across most of the US. To improve work from home and educational activities, we have implemented the following changes: þÿ " C l o u d - b a s e d b u s i n e s s a p p l i c a t i o n s h a v e b e e n o p t i m i z e d þÿ " E d u c a t i o n a l t o o l s h a v e b e e n o p t i m i z e d þÿ " W e h a v e a l s o u p d a t e d o u r w e b s i t e t o a d d r e s s f r e q u e n t l y - a s k work-from-home applications. Please visit hninfo.us/worktips for more information. We are doing everything possible to make sure you stay connected in this challenging time. 1:45:21 PM Please wait while we connect you to a live agent. The next available agent will text you back. 1:45:22 PM Agent 370357 Soto, Christian joined chat. 1:45:36 PM GabeU> Hi Christian. 1:46:07 PM 370357 Soto, Christian> Thank you for contacting HughesNet Support. This is Christian. I appreciate the opportunity to assist you today. 1:46:26 PM 370357 Soto, Christian> How can I assist you today? 1:46:42 PM GabeU> As in my opening description, I'm just checking to see if everything is okay with chat. 1:46:54 PM GabeU> Can you see my input? 1:48:15 PM 370357 Soto, Christian> Yes I can see it, Everything is coming up and working fine on my side 1:48:43 PM GabeU> Thank you Christian. I appreciate the help. That's all I needed. 1:49:05 PM 370357 Soto, Christian> Thank you for contacting HughesNet Support. Have a good one! You may now click the end chat button of your chat tool. 1:49:19 PM GabeU> You too, and stay safe! Hughes Network Systems Chat Team   This is only my experience, of course, but it worked fine both times. ... View more

@JM42    There is a prioritization policy in place that favors schooling and work related activities during periods of high system load, which is pretty much around the clock right now.  Because of this, streaming can take a hit.  Streaming can also be touchy in the evening, regardless of the policy.  This is due to the evening being when the system is under the highest load.     You could try reducing your streaming resolution.  Also, if you haven't tried already, you can turn off or pause the Video Data Saver.     You're certainly free to cancel, but please be aware that there is an Early Termination Fee, which at two days would be $400.   Edit:  I should add that general cloud cover isn't a problem.  Inclement weather, such as heavy rain and/or snow, can impede the signal, however. ... View more

@newarky    If you'd like to start the aforementioned troubleshooting process, please start a new topic in Tech Support for that purpose. ... View more

@LegoMyMego wrote: We use all the high speed data for the month in four days! And the lower speed won’t even stream one Netflix movie! This is ridiculous! I’ve already bought two tokens also and they’re gone! HughesNet sux so bad!! I am really thinking it’s a scam!   How quickly you use your data is under your control, whether you're actively using the data or one or more of your devices is using it without you being aware of it, and you exhausting that data in four days is not HughesNet's fault.   As well, buying Data Tokens is your choice, not HugesNet's.   It may be of benefit to read through the information available here. ... View more

@newarky    The only way you can cancel your service is by phone.  You need to call 866-347-3292 to do so.  You'll likely have better luck getting through early in the morning or later in the evening, as the HughesNet reps are very busy with calls right now.  If you don't have much luck getting through with that number, try  877-329-1403, which is an alternate.     Shortly after your service is terminated, HughesNet will send an equipment return kit so that you can send back the modem, the power pack for the modem and the radio from the dish assembly.    Please keep in mind that without adequate troubleshooting, any applicable Early Termination Fee will be valid.   Regarding your speed, 10Mbps down and 1Mbps up isn't all that slow.  It's not at advertised speeds, but it's not that bad, especially considering the load the system is currently under. If you're not able to do even basic online activities, speed is likely not the problem, as that speed is adequate for most basic activities.  With this said, when you reached out nearly two years ago for speed issues you never replied to my testing instructions, which was the first step required in the troubleshooting process. ... View more

@Roadrunner1967    There is a prioritization policy in place that is favoring work and schooling related activities during periods of high system load, which is pretty much around the clock right now.  Because of this, streaming may be difficult.   If you're having problems otherwise and would like to troubleshoot the issue, please start a new topic in tech support. ... View more

@kim87 wrote: Same exact thing happened in 3 different chats with me today as well and i asked the same question you did. I have currently been on the phone ON HOLD for over 10 minutes now to fins out how much it cost to cancel service. My contract is not up until march 2021.  The residential Early Termnination Fee is $400 for the first 90 days after activation, then $15 less per month thereafter.  If you got the service in Mar 2019, your ETF would be somewhere around $250.     https://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm   Edit:  maratsade posted while I was composing my reply ... View more

@Clmtlm09    To elaborate on maratsade's recommendation of rebooting the modem, the best way to do this is to unplug the modem at either the wall outlet or power pack, wait for at least a minute, then plug the modem back in.  Then, after waiting for at least five minutes, which gives the modem time to be fully up and ready, try the net again. ... View more

@kkeller0430    HughesNet sales calls are generally available for review for around three or four months.  If the call is available for review and it's determined that appropriate expectations were not set, you may very well have recourse regarding the Early Termination Fee when cancelling.  Sales call reviews can take up to a week to complete.     Concerning the gift card, did you go to the HughesNet Rebate Center at the time and fill out the appropriate rebate form for the gift card?     Though it sounds like you'll be cancelling, if you'd like to troubleshoot what it is that's using your data so quickly you can start a new topic in tech support and ask for help with this.  There are many things that can use data, including apps/programs on devices that may be running and using the data without you being aware of it.     The reps are on M-F from approximately 9AM to 6PM EST.  They usually reply within a working day, so hopefully you'll receive a reply tomorrow.   @Liz @Damian  ... View more

@Hottwheels    You should look on your TV manufacturer's website for instructions for connecting your TV to the internet.  It will either be via LAN cable or WiFi. ... View more

There was evidently a chat issue.  You can always try again.     To cancel, however, you must call 866-347-3292, as calling is the only way to cancel your service. ... View more

@lighthope1 wrote:  Just an FYI, I have my Dish Hopper connected through HughesNet and I don't have any problems with data. Dish Hoppers don't seem to be as bad as DirecTV receivers for everyone.  I've seen where they've used data for some, but not for others.  One of the past "regulars" here used a Hopper without issue, though I can't remember exactly who it was. ... View more