About GabeU

@maratsade wrote: The early termination fee is much less than the fee for 15 months (Edit: the fee for cancelling 15 months before the end of the contract is less than $200).  I think it would be closer to $300. $400 for the first three months, then $15 less per month thereafter.   24 - 22 months remaining = $400 , 21 months = $385, 20 months = $370, 19 months = $355, 18 months = $340, 17 months = $325, 16 months = $310, 15 months = $295. ... View more

The ETF would be about $295 at this point. Regarding the equipment not being satisfactory, I can honestly say that in my many years in this Community and the one before it I've not seen a single time where a customer was charged because the equipment returned wasn't in satisfactory condition. Not a single time. They don't expect it back in pristine condition, but rather in used condition, but in still working order. And after 9 months how much 'damage' can there be to the modem, its power adapter and the radio from the dish assembly? Those three things are all that has to be sent back. They don't need the dish assembly itself, just the radio from it.   You should try asking for help here. The reps here are corporate reps, and their abilities to help tend to be better than what's available on the phone or via chat, as they're not only more knowledgable, they have direct access to the engineers. They also have more leeway in what they can do for you. And though there's no guarantee to this, it's entirely possible that they could offer a more amenable cancellation option if they ultimately can't help to get the service running properly.   It's ultimately up to you.   BTW, regarding the video games, real time action games tend to work very poorly with this type of service because of the high latency. That is if they work at all. Unfortunately, nothing can be done about that, as most of that latency is due to the distance the signal has to travel, which is upwards of 90,000 miles or more for the four legs of travel (up then down for the transmit, then the reverse for the return). Nearly a half second of latency just from distance. Add the ground based infrastructure and it's ultimately 600 - 650ms on average. That latency makes real time games unplayable. Turn based games tend to be fine, however. ... View more

@maratsade wrote: Interesting that they'd rather pay $1377.45 instead of cancelling and paying the ETF. 🙄 Good point.  ... View more

Instead of wasting your energy typing out a complaint that will likely be deleted anyway, as that's not what this section, nor this SUPPORT community, is for, why not use it to ask for SUPPORT, which you may have done via other methods, but you haven't done on this SUPPORT community.    If you're just looking to vent, social media is that way ------->>>>>>> ... View more

@MarkJFine wrote: I'm getting dizzy from all the font changes. Ditto. It's kind of why I dropped out of the conversation. Trying to decipher it all.  ... View more

@farmerhugh wrote: SorryvGabe. I don’t understand what white space your talking about.thanks for your help.   Sorry, I never got a notification of your reply. I was referring to all of the whitespace in your original post. After "Thanks" there's a ton of whitespace, then a 9, then a ton more whitespace, then another 9.    I had to reduce the size of the page to fit it all in, but this is what I mean...   ... View more

@Cdaw    Take a look at the instructions here. As stated in the instructions, make sure to NOT press and hold the reset button for any length of time. Just press and release. Holding it down can cause the modem to lose all settings, including its connection settings, necessitating a tech visit to fix.   Once this is done, your administration password should be set back to the default, which is admin. It will also reset your WiFi passwords back to default (the passwords on the sticker). ... View more

@Daniel34 wrote: But after I used all my 50gb shouldn’t I be in fap mode You should be in FAP mode between 8AM and 2AM if you're out of both Service Plan and Token data. If you're out of both and you're not in FAP during that time period, that's weird.    When it comes to 2AM to 8AM, you'd be in FAP mode if you're out of all three data banks (Bonus, Service Plan and Tokens). ... View more

What's with all of the white space? ... View more

@cynthiachef    You should start a new topic in tech support about the issue you're experiencing. ... View more

@Peneloukle wrote: Liz, are you a Hughes employee? Liz is a HughesNet employee. All HughesNet employees in this community have the 'Moderator' badge next to their name. Also, just for reference, the reps you converse with here, like Liz, are corporate based, and they're not only more experienced, they tend to have more info and options available to them compared to phone support. ... View more

It's possible some of the testing ran into some sort of issue, so they didn't complete. That's just a guess though.  ... View more

@Peneloukle wrote: I don't think I can specify 25MB download size when running automatic speed test, can I? You can. You can set up automatic testing like the following, though the "Every" and "Repeat up-to" settings are up to you. Select Download, set the 'Min Download Size' to 25MB like shown, and make sure to check the "No Forward" box. It's unlikely that a 25MB test would ever finish in less than seven seconds, which would cause the test 'forward' to a larger size and run again, but because anything's possible it's best to check that box to ensure that won't happen. Oh, and make sure you're signed into your testmy account when setting this up, and make sure to leave the computer on and the page open after you click 'Start Automatic Test' so the tests can run. It doesn't matter if your screen goes to sleep, but make sure the computer itself isn't set to sleep, as the tests won't run if it goes to sleep.     Keep in mind that, if you have Bonus Zone Data, it's going to use that data during the Bonus Zone time for the testing. ... View more

If you're looking for help, please start a new topic in the Tech Support section. And I'd advise leaving the rhetoric at the door. A problem with your service does not mean it's a scam. SMH.   If you're just looking rant and make ridiculous claims and accusations, social media is that way. -------->>>> ... View more