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About GabeU
since
01-04-2016
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GabeU
Distinguished Professor IV
11360
Posts
3301
Kudos
229
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| Date Last Visited |
2 hours ago
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02-20-2021
05:49 PM
1 Kudo
@Kp0822 wrote: Yep But HN will soon be replaced by Starlink and thank goodness for that. Maybe for you, but if you think Starlink will cause HN to disappear, I wouldn't bet on it. There are plenty of people out there who don't care one iota about streaming. There are plenty out there who aren't going to pay $500 for their equipment, nor $50 for shipping it (which is an insult), nor $99 per month for service. HN ins't going anywhere.
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02-20-2021
04:47 PM
1 Kudo
Unlimited high speed service sounds great, but it's an impossibility with geostationary satellite internet. Well, not necessarily an impossibility, but in order to offer it HughesNet would not only have to limit the service to a relatively small number of subscribers, they'd have to charge upwards of $500 or more per month to those few subscribers just to remain a viable company. It's not cheap to provide, and the cost to do so would have to be spread around those few subscribers. For reference, and using Netflix as the yardstick, streaming in SD uses around 700MB per hour and HD around 3GB per hour.
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02-19-2021
08:50 PM
@MarkJFine wrote: I'm pretty sure most people don't read these things before posting anything, especially the whingers... Unfortunately, you're likely right.
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02-19-2021
07:20 PM
@maratsade It can be tricky noticing that, so hopefully people will see this topic.
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02-19-2021
05:31 PM
To add, the label to choose is here... Without clicking on that blue label the new topic will not post.
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02-18-2021
10:47 PM
@marie_J The reps will likely want to try to run remote diagnostics on your HughesNet equipment. They may ask for some personal information so they can locate your account, but they'll ask for it to be sent via Private Message, for which they'll provide a link. The reps are on M-F from approximately 9AM to 6PM EST. You should see a reply from one tomorrow. As for your issue, it's possible that your dish has moved and the aim is off or there is a technical issue with your equipment. Whatever the cause, the reps should be able to help you. Edit: I should add that if you'd rather not wait for a reply from a rep you can call HughesNet's tech service department at 866-347-3292. They're there 24/7.
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02-18-2021
10:10 PM
1 Kudo
@nitaclay wrote: I don't want to change my email, but I am realizing that I may have to do something differently. Help!!! It's a pain, no doubt. One thing to keep in mind regarding HughesNet's email, however, is that if/when you leave HughesNet, you can't "take it with you", whereas a 3rd party provider, like Gmail, Yahoo or Outlook, isn't tied to an ISP. HughesNet's email service ends approximately 30 days after service termination. I've got nothing against HughesNet's email, per se, but I always recommend something like Gmail instead. It's just a thought.
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02-16-2021
02:51 PM
5 Kudos
@rmsimpson wrote: When is Hughesnet going to offer much more date at a much better price? These plans are insane and I'm ready to jump when I can find a more economical "off grid" provider!! 1. When there's some sort of technological breakthrough that allows much higher throughput for the satellite(s). 2. When the satellites can be made much more cheaply. 3. When it becomes less expensive to both provide and maintain the service. Both the high speed data restrictions and the higher comparative costs are unfortunate realities with geostationary satellite internet.
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02-16-2021
12:21 PM
1 Kudo
@Cowgirl4life76 wrote: So if anyone ever experiences the modem cycling through the lights like that. It is a bad transmitter! That was the cause in your instance. A cycling modem can be caused by a few different things. I'm just glad they were able to get it fixed and get you back up and running. :)
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02-14-2021
04:05 PM
2 Kudos
@adlercpa It's not a good idea to post your email address in public. That's a good way to increase spam. You can edit your email address out of your post by clicking on the three vertical dots to the upper right of the post. If the reps need your email address they'll request it to be given via private message, for which they normally provide a link.
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02-14-2021
04:02 PM
@dertroy If there is no bill in the system it likely either hasn't been generated yet or you're on automatic billing and it was already paid.
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02-13-2021
07:43 PM
@rfxcasey Please make sure to run a few batches of tests, as stated in the instructions, with three to five tests in each batch. A single 25MB download test is not of value. https://testmy.net/quickstats/rfxcasey
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02-12-2021
08:41 PM
@rfxcasey To get help with speed issues, please run a few batches of tests using the following protocol. Being that the reps won't be back on until Monday, it gives you a couple of days in which to do so. --------------------------------------------------- To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your testmy.net "My Results" page URL with us here. A batch each in the morning, afternoon and evening is the most ideal, but the reps are well aware that not everyone can do this, so please just run a batch when you can. Most important points to remember during this test: -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used) -disable the WiFi in the HT2000W modem while the speed tests are being performed -the testing device should be the ONLY device connected to the HughesNet modem while testing -use the manual 25MB size download test file -if testing upload instead of download, use the manual 4MB size upload test file -space each test in the batch at least 5 minutes apart -post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername For a more in depth guide on running the tests, please see this site. The Reps are on M-F from approximately 9AM to 6PM EST. They will be the ones to address your speed issues, but they will need these tests to do so. If you don't know how to disable the WiFi in the HT2000W modem, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).
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02-12-2021
07:43 PM
1 Kudo
@Ryan11433 wrote: I'm Customer Since: 06/28/2019 but switch to 50 since 2-10-2020. What month you think I'm at now? 13th or 20th? Considering Liz said " Wait after 1/28 to be sure to avoid the ETF", I'd say your 13th, because of the prior upgrade. Normally changing plans, whether up or down, doesn't start a new contract, but with your rental fee changing and Liz stating 1/28, it suggests that the change was actually to a different type of service rather than just a move up or down between plans. @Liz would have to confirm this. On a side note, sorry. I had forgotten that you're not able to call them.
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02-12-2021
07:19 PM
@Ryan11433 wrote: Maybe it is different now because it was charging me 5 instead of 15 for rental fee for awhile then 15 and that I switched to 50 from 20 or 30 since 06/28/2019 that came up with new 24 months agreement back on Feburary 10 2020? There's been no change to the Early Termination Fee schedule for a number of years now. Edit: I'm assuming now that you were referring to what your plan price would be, not the ETF fee in the quote part of your reply. It would be the plan cost, plus the $15 lease fee, plus tax. You'll likely have to call them to get a cost, including any offers they may have. The reps here don't deal with Business Plans. You can also check the HughesNet.com website to see not only what business plans are available to you, but their cost.
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02-12-2021
05:40 PM
2 Kudos
Courtesy of @maratsade It's $400 for the first 90 days after activation, then $15 less per month thereafter.
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02-11-2021
09:26 PM
@LedgeWIFI You should edit the SAN out of your pictures. This is your account number, which should never be posted in public. You can edit your post by clicking on the three vertical dots to the upper right of the post.
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02-11-2021
06:18 PM
1 Kudo
@Barb89 Though HughesNet's HT2000W modem must be used, as was intimated by maratsade, you can buy the HughesNet equipment instead of leasing it, if you wish.
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02-10-2021
09:25 PM
@nightowl5894 Going forward, please follow the instructions below for your testing, and please run a few batches of tests using this protocol so that the reps can help. Before testing, however, please ensure that you are not out of plan data and throttled. You can check for this here. Regarding your tests disappearing, perhaps it was that some of them were run while you were not signed in. Results from tests run while signed in stay in your results permanently, unless you manually delete them. -------------------------------------------------------------------------- To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your testmy.net "My Results" page URL with us here. A batch each in the morning, afternoon and evening is the most ideal, but the reps are well aware that not everyone can do this, so please just run a batch when you can. Most important points to remember during this test: -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used) -disable the WiFi in the HT2000W modem while the speed tests are being performed -the testing device should be the ONLY device connected to the HughesNet modem while testing -use the manual 25MB size download test file -if testing upload instead of download, use the manual 4MB size upload test file -space each test in the batch at least 5 minutes apart -post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername For a more in depth guide on running the tests, please see this site. The Reps are on M-F from approximately 9AM to 6PM EST. They will be the ones to address your speed issues, but they will need these tests to do so. If you don't know how to disable the WiFi in the HT2000W modem, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).
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02-10-2021
09:18 PM
@MarkJFine wrote: A Byte is a character. Multiple bits make up a character. Depending upon the number of control bits, there could be between 8-12 bits per Byte. I use 10 as a general rule, going back to the old signalling days when you had 8 data bits, 1 start bit, 1 stop bit and no parity bits. Therefore, using simple conversion math: 1,000,000 Byte 10 bits 10,000,000 bits 1MBps = -------------------- * ---------------- = --------------------- = 10Mbps sec 1Byte sec But nearly all commercial speed tests use binary, not decimal, for their conversions. In speed tests 1MBps = 8Mbps and 1Mbps = 0.125MBps. I've never seen speed tests using a decimal conversion before, or at least not in anything commercial. And remember, this is data transfer rate, not data amounts like storage.
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02-10-2021
03:48 PM
2 Kudos
@Ryan11433 wrote: not exactly meaning and yeah it is below 8 megabytes but it is your meaning I just don't agree with it because I'm looking forward to maximum meaning. It's quite simple. In the abbreviation, bytes is B and bits is b. 1 byte = 8 bits . 1MBps = 8Mbps, so 8Mbps = 1MBps, just as I said. HughesNet and most other ISPs advertise their speed in bits per second, not bytes per second. Most speed tests measure in bits per second (bps), but some also show bytes per second (Bps). Now, we should probably allow this thread to continue with the OP's issue instead of filling it up with things unrelated. Edit: Discussion has since been separated from the original topic and put into its own in the General section.
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02-10-2021
02:30 PM
1 Kudo
@Ryan11433 wrote: 1-3 Mps means Mega bits per second not mega bytes per second?? I have heard about this long time ago but what is the difference between bytes and bits? Megabits per second is Mbps (Mb/s) and megabytes per second is MBps (MB/s). 8Mbps = 1MBps.
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02-09-2021
04:37 PM
2 Kudos
@jlisa001 wrote: I had this happen this am allso, zimbra logo was in place of Hughesnet logo in my email ( Top left of the page above the word Mail ) It is back to normal now. But i question what went on, so I go to the settings wheel on the top right of the page, drop down the list and click on help and this is what pulls up https://zimbra.github.io/userguide/zcloud/userguide-zcloud.html What is going on????? Is Hughes net and Zimbra working togther or have I been hacked???? Zimbra is the webmail client used by HughesNet for their email.
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02-07-2021
07:45 PM
2 Kudos
@jliston924 wrote: It's not my responsibility to read your disclaimer nor do I care. Actually, it is. With that said, HughesNet uses forward billing. You're paying for the month of service ahead of you, not what you just used. While other companies may deduct the payment at a later date, HughesNet does so on the date the invoice is generated. Paper billing may be available as an alternate to automatic. You have to request this. There is a $5 per month fee for this. Regarding your bill, other than tax changes, discounts starting or ending or data tokens being purchased, your bill should be the same every month. This is with the exception of the first month or two, while any prorated amounts or taxes "catch up". @jliston924 wrote: Enjoy your poor internet service and ridiculous customer service as I will be spending my money elsewhere. While you certainly have the right to terminate your service at any time, keep in mind that, due to the 24 month commitment, you'll be subject to an Early Termination Fee at one month in, which will be $400.
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02-05-2021
07:59 PM
1 Kudo
@Randaldeck Unfortunately, you're not able to do so. However, if you call HughesNet's tech support they can likely effect this for you. It's 866-347-3292. The reps here are on M-F from approximately 9AM to 6PM EST, so they're now off for the weekend, though there is occasionally one on during the evening. This is why I suggest calling them, unless you can wait until Monday.
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02-05-2021
05:04 PM
@Ryan11433 wrote: I don't think they can do anything because they forced me to agree for new 24 months agreement when I upgraded to 50 GB data plan instead of 20 or 30 GB back on 02-10-2020 as that is all they have. Did the plan change require a tech visit or any change of equipment? The reason I ask is that changing plans on the same service normally doesn't require a new commitment. Only when a tech visit is required or an upgrade of equipment, such as the modem, is there typically a new commitment requirement.
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02-05-2021
04:33 PM
2 Kudos
@Stacypierce You using 20GB in one day and then being throttled the rest of the time is not the fault of HughesNet. How quickly you burn through your data is entirely up to you.
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02-05-2021
04:02 PM
@jryter First, the statement about "strong enough signals" is not only ridiculous, it makes no sense. There are only three small pockets of the contiguous US that can't receive signals from the Echostar 19 satellite, and they are covered by the Echostar 17 satellite, which also provides Gen5 service. The only time a signal is too weak to provide service is when it's affected by weather or the dish is out of alignment. Second, "oversold" is a subjective term. What is oversold? If you're going by the strictest of terms, as in guaranteeing 25Mbps to all customers at any given time of the day, barring technical or weather issues, then the service would have to be locked down to a relatively small number of subscribers, and each of those customers would have to pay a ridiculous price for service in order for HughesNet to remain a viable company. Likely $1000 or more per month. Are you going to pay that? Of course not. Nor is anyone else. So, they continue to sell, just as their main competitor does, both to offer the most expensive form of internet to provide and maintain, per capita, at a reasonable price, and because an internet connection in this day and age is still important, and to tell people who have no other hope of internet, "Sorry, streaming may not work perfectly because of system load, so we aren't accepting any new customers.", would just be wrong on so many levels.
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02-05-2021
02:35 PM
@Ryan11433 wrote: Edit: If I had a business account I would have static ip option? Yes. I'm not sure exactly what it applies to, but you may want to read the HughesNet Acceptable Use Policy and what it says concerning running a server.
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