About GabeU

@kwood81219    If you need help please start a new topic and ask for it, but please have the courtesy for the original poster to leave this topic to his efforts in resolving the issue he's experiencing. ... View more

@EddieCranford wrote: Living in a rural area leaves little choice for internet providers. Hopefully, politicians will fight to make internet access a fundamental right and regulate it like radio and power. Until then, predatory providers like Hughes.net will continue to provide substandard service at inflated prices.   I'm sure Hughes can rationalize their expense and limitations. I'm sure they would gladly let their prices and control be regulated in trade for federal subsidies (lol... no). The good news is that the government (that would be us, the hughes.net customers) is subsidizing the expansion of the fiber optic network to rural customers. They are running it down the side of my road right now. Somehow, that slipped by the 100% "business friendly" government of my home state.  Geostationary satellite internet is the most expensive form of internet, per customer, to both provide and maintain.  No one twisted your arm to sign up for it.     @EddieCranford wrote: Hughes divides my purchased band width so that about 60% is available only in the middle of the night, starting at 2:00 AM. Then they sell you tokens to buy back some of the bandwidth you've already paid for during peak hours. That must have them laughing all the way to the bank. Your plan has a set amount of high speed data, and reduced speed after that set amount.  THAT is what you are paying for.  Whether you exhaust your plan data, and whether you buy data tokens, is entirely up to you and under your control.  No one is twisting your arm to buy anything.   @EddieCranford wrote: They also farm out their tier 1 support to sweat shops somewhere in India. When I ask "Bob" where his office is located, Bob gets a little evasive. I'm sure they are fearful because they've been told not to disclose that information and will be severely punished if caught doing so. The local techs who install the equipment for customers are independent contractors, not employees. That means no benefits like insurance, 401Ks, etc. and I doubt they will ever get rich subbing for Hughes. Hughes.net is fast becoming a business like the car title loan offices that pop up in poor neighborhoods.  They have a few overseas customer support locations, and they aren't "sweatshops".  What a wonderful display of ignorance sprinkled with a slight touch of jingoism.   @EddieCranford wrote: I've been a Hughes customer for a long time. Long enough to have switched satellites once, replace my dish and LNB a few times and go through a few modem replacements due to obsolescence. Their service has always been subpar (giving credit for satellite driven latencies), their policies have always been predatory - Fair Access Policy that is not clearly communicated during the sale or even hinted at in their marketing. Throttling the bandwidth (FAP) as if Grandma uploading pictures of her grandkids to social media is somehow a threat to the unimaginable, vast amount of bandwidth they have. Moving 60% of purchased bandwidth to the middle of the night, undiscounted even though it is inconvenient to use. Again, no transparency about this.   Access to the internet is now as important as access to electricity or clean, lead free water. The lobbyists from the internet industry fight, bribe and cheat to keep regulatory legislation from happening.   Once the fiber installation is done, I'll switch to that company. A company that will be no better than Hughes in their predatory policies, inflated prices and usage of cheap, non-American labor for tier 1 support. But, for the first time in 25 years, I'll be able to stream a movie, subscribe to a streaming service, listen to podcasts and download large files without worrying about being throttled after using 30% of the bandwidth I purchase every month.   Since this is a Hughes forum, this will probably get deleted by a moderator without getting posted. I would call that unethical, but corporations aren't bound by ethical constraints. If it does get posted, then good for Hughes for allowing open public discourse, even though this privately owned forum for isn't bound by the 1st Amendment. And to the employee who responds to this, I understand it is your job to do so and I look forward to our conversation. YOU signed up for it.  YOU stay with it.  YOU burn through your data.  And I notice you haven't whined one little bit about the DSL, cable or fiber companies who don't think enough of you or other rural people to offer service.  Instead, you whine about the service you can get, but which isn't like ground based service and never will be.  It's like someone only being able to buy a two wheel drive economy car and then ridiculously whining that they can't drive up a mountain trail with it.  But oh darn, that's right, those companies can't make enough money off of you to make it worth their while.  Nope.  Let's just make outrageous complaints about the service you can get.  🙄 ... View more

@Sharonbubb    If you were promised a level of service during the sales call that you're not seeing, I would request a sales call review, which you can do here.  Depending on what's heard in the call, you may have recourse.     As for the streaming, a couple of things you can try are lowering the resolution of the stream, whether at the source or with the app/program you're using, and/or turning off or snoozing the Video Data Saver.  Adjusting the VDS may help, especially if you are trying to stream in HD.     While streaming can work with HughesNet, it can also be somewhat problematic at times due to the combination of the high latency that's inherent to geostationary satellite internet and system congestion, the latter of which tends to be more prevalent in the evenings, as that's when the highest number of people are online and, increasingly, trying to stream, which is a bandwidth heavy activity.  The streaming services seem to be sensitive to those two things, especially when combined, though to what degree can vary from service to service.   Also, keep in mind that streaming is a data heavy activity, especially if it's done in HD.  What I mean is, streaming can chew through your data very quickly, at upwards of 3GB per hour in HD, 700MB per hour in SD and 350MB per hour in LD.  These number are based on Netflix, but the other streaming services are fairly similar in their data usage.     But again, if you were promised something in the sales call that's different from what you're experiencing, I would ask for that sales call review.   Lastly, the reps here can run remote diagnostics on your system to see if anything is amiss, but from the sound of it the phone rep may have done this.  Still, the reps here may want to check anyway.  If they do, they may need to get some personal information from you in order to locate your account, but they'll ask for it to be sent via private message for the sake of security, and they'll provide a link to do so.  Though Damian is sometimes on later in the evenings, the reps are normally on from around 9AM to 6PM EST.  They usually reply within a day.      ... View more

@fox12    You're quite welcome.  I'm sorry we couldn't help to get it going better for you with HN, but I do hope that you have better luck with your next ISP.  🙂 ... View more