- HughesNet Community
- :
- About GabeU
HughesNet Community
About GabeU
Distinguished Professor IV
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
12000
Posts
3839
Kudos
261
Solutions
Contact Me
| Online Status |
Offline
|
| Date Last Visited |
yesterday
|
08-18-2022
08:26 PM
You can find information on the Video Data Saver in the link in my post.
... View more
08-18-2022
07:24 PM
1 Kudo
Try turning off or snoozing Video Data Saver to see if it makes any difference, especially if you're trying to stream in HD. Keep in mind, however, that the combination of system congestion and the high latency inherent to geostationary satellite internet can cause buffering issues with streaming, especially at higher resolutions.
... View more
08-18-2022
04:33 PM
1 Kudo
@Brayhaven wrote: Why would your system be showing my TV service. They shouldn’t be connected. When the reps check your HughesNet equipment remotely they're able to see what devices are connected to it.
... View more
08-18-2022
04:25 PM
1 Kudo
@Brayhaven wrote: I read the info on speed. Apparently they don’t accept the speed measurements by any of the other accepted programs. Just with a cable? And sitting around to get readings throughout the day? I’m not sure I know how to do that. - Requesting that all testing is done at testmy.net ensures uniformity. Also, testmy's results give the reps some info that other tests don't, and info that can help them to determine the cause of a problem. - Testing a few different times a day is ideal, but the reps are fully aware that many people simply aren't able to do this, so just test when you can, but make sure that when you do you run at least three tests, and spaced at least five minutes apart. You can also perform automatic testing at testmy, meaning you can start it and walk away, not having to manually run each test. To do so... After signing into your testmy account, click on Automatic Testing on the main page. Then set the options page as follows... Combined, 5 Minutes, 5x, 25MB, 4Mb and No Forward checked. Then click 'Start Automatic Test', and it will run the Download and Upload tests for you. Just don't close the browser page, as it will stop the testing. Then, after all of the tests have completed, which will likely take somewhere between twenty and thirty minutes, you can post your 'My Results' page URL into a reply so the results can be viewed. - Testing with a device that is connected to the HughesNet modem via LAN cable ensures a solid, direct connection and eliminates any possible WiFi issues that can negatively affect speed. Edit: Testmy also doesn't trigger the Video Data Saver to kick in, which some tests do. Netflix's test is one of them, as can be seen here.
... View more
08-12-2022
05:12 PM
1 Kudo
The problem is throughput. A satellite has a finite level of throughput, and that throughput is divided between all active users connected to it. In order to make that throughput work as well as possible for all subscribers using it, high speed data limits exist. Those limits require prioritization of online activities, especially bandwidth intensive ones like streaming. Removing those limits would result in the system becoming slower than molasses for everyone, as scores of subscribers would be trying stream. The system simply can't support that. Data Tokens allow people to still engage in activities at higher speed after they've exhausted their normal allotment of high speed data, but it's meant as a temporary solution, and again, something prioritized. Though it's a guess, streaming is eating through your data. HughesNet just isn't designed for regular, frequent streaming like people do with ground based services.
... View more
08-10-2022
04:25 PM
1 Kudo
@lakeland4 From what I have been able to discern over time, the Video Data Saver is basically a speed throttling device. When it detects streaming, which seems to produce a particular signature, it throttles your speed for that streaming activity to around 3Mbps or so. When the streaming service detects that your speed is too low for Full HD, it automatically reduces the resolution to that which will work within that ~3Mbps speed, saving you data. When you manually set the resolution of the stream to something lower, the speed needed for it tends to already be lower than ~3Mbps. In this case, even though the VDS still throttles your speed to around 3Mbps or so due to detecting a streaming signature, it won't really affect the stream. I hope that makes sense. For a little extra info, this post of mine is from about five years ago. It kind of shows what the VDS does. Netflix's speed test mimics streaming, so it causes the VDS to kick in and do its thing.
... View more
08-09-2022
05:31 PM
2 Kudos
To add to maratsade's info, the equipment return kit will be sent out to you shortly after your service has been terminated. Unless you've requested an 'immediate cancellation', your service will terminate at the end of your current monthly service cycle. The following is a link to the sheet that will come with the return kit, just so you know in advance what you need to return and how to do so. Don't rely on the address shown on the sheet in the link, as it may very well be different than what's on the shipping label included with your return kit. https://my.hughesnet.com/support/wp-content/uploads/1041328-0001_b.pdf
... View more
08-09-2022
05:22 PM
@SP If you need help with your speed issue, please start a new topic in Tech Support. However, if you have a Business account you'll need to call 800-347-3272 for support, as this forum is primarily for Residential customers. The reps who help via this forum have limited abilities with Business accounts.
... View more
08-07-2022
07:51 PM
1 Kudo
Right, but what I mean is that some of the settings suggested, especially the ones concerning the security settings, may help with the iPhone connection issues to the separate router. She can always try them, and then if they don't make a difference go back to the default settings in the router.
... View more
08-07-2022
06:24 PM
1 Kudo
Though the following is concerning the WiFi settings in the HT2000W modem, the settings suggested may help concerning your new router. https://community.hughesnet.com/t5/Third-Party-Products/Apple-device-not-working-with-new-hughesnet-install/m-p/93541/highlight/true#M931
... View more
08-07-2022
04:41 PM
1 Kudo
There's definitely some type of communication issue with the gateway. There are a few possibilities, including a bad modem, but the tech should be able to figure it out and get you back online.
... View more
08-07-2022
03:17 PM
1 Kudo
@Aj64 wrote: Ty yea i was thinking netgear as well beats renting it too For the sake of clarity, while you can use a 3rd party router, whether Netgear or any other brand, it has to be used alongside the HughesNet modem, not in place of it. The HughesNet modem must still be used, as it's the only way to connect to HughesNet's service. Depending on the particular model, 3rd party routers can offer better range and/or more options than the HughesNet modem's built in WiFi.
... View more
07-31-2022
08:01 PM
1 Kudo
@cholcomb84 Did it indicate a reason for it not going through? As long as it's a .png or .jpg/.jpeg file that's not over 2MB, or some size like that, it should go through. If it was a matter of not being able to add it to the reply, make sure to click on the icon indicated in the snapshot below to add it, then click "Done" when it's finished uploading and it should show in the message body.
... View more
07-31-2022
06:28 PM
1 Kudo
@Lewisscot1 If you're simply looking to drop complaints, social media is that way. -------------->>> This support community is for people looking for support. Please have respect for those doing so.
... View more
07-31-2022
06:24 PM
1 Kudo
@jphi8821 A couple of things to check would be to first, ensure you aren't out of plan data and subject to the Fair Access Policy as a result, and second, if you aren't out of data, your service speed, which you can check at testmy.net. Posted below is the process for speed testing when someone is experiencing slow speed and needs help, but you can also just use the instructions to run a test or two for the sake of checking to make sure your speed is adequate. If you do have adequate speed, it's possible that the problem is related to system congestion and the high latency inherent to geostationary satellite internet, the combination of which can cause issues with streaming. A couple of things you can try are reducing the resolution of the stream, whether with the app being used or at the streaming service's source, and turning off, or snoozing, the Video Data Saver. ------------------------------------------------------------------------------------------------------ To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your testmy.net "My Results" page URL with us here. A batch each in the morning, afternoon and evening is the most ideal, but the reps are well aware that not everyone can do this, so please just run a batch when you can. Most important points to remember during this test: -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used) -disable the WiFi in the HT2000W modem while the speed tests are being performed -the testing device should be the ONLY device connected to the HughesNet modem while testing -use the manual 25MB size download test file -if testing upload instead of download, use the manual 4MB size upload test file -space each test in the batch at least 5 minutes apart -post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername The Reps are on M-F from approximately 9AM to 6PM EST. They will be the ones to address your speed issues, but they will need these tests to do so. If you don't know how to disable the WiFi in the HT2000W modem, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).
... View more
07-31-2022
05:02 PM
Yes. I see it on all of the topics that are closed, but not locked, as well as those that are locked. Looking through older topics with solutions chosen, I see that not all of them are closed, so I don't know whether it's an automatic thing and those still open didn't fit whatever criteria for automatic closure is necessary, or the reps end up manually closing topics with solutions after a while and the ones still open were just overlooked by them. With all of this said, it does seem a bit odd that they don't just all show as locked. After all, if we can no longer post on a topic, that's what it essentially is... locked.
... View more
07-29-2022
06:26 PM
2 Kudos
Those two topics seem to be closed as well. It's not just you. Everyone is locked out of them. I think it's an automatic thing that happens at a certain point after the OP of the topic has chosen one of the replies as a Solution, with the topic being treated as sort of a support ticket. With the Solution chosen, the 'ticket' is closed. That's just a guess, but I think that's what's happening.
... View more
07-29-2022
04:37 PM
@GW It's just a thought, but are you sure the topic in which you're trying to reply hasn't been closed? If a topic is closed, no replies can be made to it. Edit: For example, this topic. Although it doesn't show as locked when searching, it's definitely been closed, as no further replies can be made to it.
... View more
07-27-2022
05:29 PM
1 Kudo
@ann You should edit the SAN out of the two snapshots in which its showing. Your SAN is private information that shouldn't be posted in public. For reference, you can edit your posts by clicking on the three vertical dots on the upper right.
... View more
07-27-2022
04:39 PM
2 Kudos
@TomCarey wrote: So is ground station the same as a gateway? Or does a ground station house one or more gateway IP addresses? Though I know you asked Mark these questions... Yes, ground station and gateway are synonymous. In context, the gateway is the actual connection/entrance to the internet, and that's what the ground station provides. The satellite is, if you will, a sophisticated 'mirror' for your signal, redirecting it from your dish to the gateway and onto the internet, then back to you again. The ground station does support multiple gateway IP addresses, and the multiple channels within them, as each gateway supports multiple beams, but the overall throughput capacity of the gateway itself remains the same regardless of the number of spot beams and channels it's supporting. Sort of like if you added Y splitters to a garden hose. No matter how many you add to create more outlets, the throughput of the spigot remains the same. They can upgrade the capacity at the ground stations, but the satellite is the sticking point, as once it's up there its capacity can't be added to, or at least not traditionally. They can sometimes update software to eke out a little more, but the physical components of it limit how much of that can be done. Mark's a smart cookie with technology. Likely the most knowledgeable person currently active in this community.
... View more
07-26-2022
08:30 PM
1 Kudo
@TomCarey For reference, regarding the streaming, you might want to look into PlayOn Cloud. It plays and records your chosen item on a 'cloud' based DVR, converts it to an mp4 file, then sends you a link so you can download it, whether manually, automatically or by scheduling, and then you can watch it on anything you have that can play mp4s, including Smart TVs. It doesn't work with all streaming services, but it supports most of the big ones. Though it's not the same as streaming, it gets around the buffering, uses less of your data, and you can keep what you download forever, watching it anytime and however many times you want. @maratsade and I both use it, and I've built up quite a library over the last few years. A library of hundreds of movies and TV shows. So many that I have an 8TB USB external HDD nearly 60% filled so far, which I keep connected to my TV. It's just an idea, but compared to streaming the movies or TV shows you really want to watch it ends up being worth it.
... View more
07-26-2022
04:13 PM
1 Kudo
It's funny how in nearly 27 years of using Windows the only shortcut I've ever used is Ctrl+Alt+Del, though I did learn Win+. for emojis last year. Even when using Notepad, Wordpad or Word I've never used keyboard shortcuts. Practically everything I do with Windows, including opening programs and settings, I do with the mouse. Years ago I knew someone who was a programer/web designer, and she would zip through shortcut after shortcut like it was nothing. It was shocking how adept she was with it, as if she learned all of them as a part of learning to type.
... View more
07-23-2022
05:28 PM
1 Kudo
Ah, okay. No, nothing with accuracy. I've just never used a character counter before and I was going to check it out.
... View more
07-23-2022
05:15 PM
@maratsade wrote: Using a character counter. I figured that. I was just curious if you used a specific site or extension or something like that.
... View more
07-23-2022
04:18 PM
@maratsade What are you using to calculate the number of characters in your post?
... View more
07-19-2022
03:29 PM
2 Kudos
I imagine it's a question of being able perform initial, basic troubleshooting steps at the location to determine whether a site visit is ultimately necessary. The inability to perform that initial troubleshooting is likely why the rep is saying it wouldn't be covered. It's a sticky situation, no doubt. I'd wait to see what the reps here have to say though (Liz, Damian or Remy, normally).
... View more
07-16-2022
10:49 PM
1 Kudo
Are you using the HughesNet modem's built in WiFi or a 3rd party modem? It's very odd to have all devices disconnecting like that, and it suggests that either signal interference from another source or the WiFi itself is the problem.
... View more
07-14-2022
04:04 PM
1 Kudo
I've seen other examples on here of phone reps having a subscriber run a speed test on a different site. I believe the reps here prefer testmy due to its record of consistency and the amount of extra, pertinent info it gives with each individual test, but I'm sure some phone reps have different preferred tests for when the speed itself is the most important thing to see during a support call. I, too, hope the new modem helps. 🤞
... View more
07-13-2022
05:10 PM
1 Kudo
@hooterville That's good that the issue was able to be remedied fairly easily once the tech was there and able to figure out the problem, but unfortunate that getting to that point was such a pain, especially with having to upgrade to new service when it ultimately wasn't necessary. I just hope that the new service works well for you. I have that dual coax from my original DirecWay install as well. I was a little leery about them using the same coax when I upgraded to Gen4 and then Gen5, but I ultimately didn't have any issues from it. I think they cut the old fittings off and put new ones on when they did the upgrade. And though I no longer have HughesNet at this point, if I do end up having to sign up for it again I'm going to make sure that new coax is used, as that dual cable is nearly 20 years old now. Glad you're up and running again. 👍
... View more
Latest Tags
No tags yet
- HughesNet Community
- :
- About GabeU
