About GabeU

@MenudoBucket    If you're having speed issues, you should start a new topic in Tech Support and run some tests as laid out in the instructions here.  Then post the Results URL so that the reps can start troubleshooting the issue.   ... View more

@ShadowCuda1972    Well, I'm more than an email checker.  I keep three Windows 10 Pro PCs up to date as well as browse, shop, pay bills, use social media, watch YouTube videos and stream using PlayOn Cloud, and all with the 20GB plan, for which I pay $86.59 every month, and whose cap after data exhaustion is upwards of 3Mbps.  Speeds do vary though, from beam to beam and gateway to gateway.      No, I'm not loaded.  I've never bought a token in the fifteen years I've had HughesNet, as I don't need them.     HughesNet isn't designed for heavy users, including gamers, of which real time games don't tend to work well with HughesNet, if at all, due to the high latency.  Turn based games are fine though.    As stated, the data caps and the reduced speeds are not a scam.  They are a necessity for a system with much less throughput than other types of internet.  You're still making a direct comparison to other systems, which is a mistake.  HughesNet can't just come up with more capacity to give higher caps or speeds because people want it.  It doesn't work that way, just as you can't get ten gallons of milk out of a gallon container.  You get a gallon, and in order to give that milk to 100 people they each get 1.28oz rather than the full glass they want, only with HughesNet there is roughly 325Gbps of capacity for over 1 million people, which is a drop in the bucket compared to what 1 million people have with ground based services.  The caps cause people to prioritize rather than downloading and/or streaming 24/7.  Without those caps the system would be practically unusable for everyone.  Though you may dislike them, it would be worse without them.         And yes, they can increase the data caps and the speeds when they spend upwards of a billion dollars sending a new satellite up and building the infrastructure for it.  One is scheduled to go up in 2021, but even with that the system will still not be like ground based services and there will still be high speed data caps.   BTW, there is no trial period with HughesNet.  The commitment is valid from the second the service goes live.     Lastly, if you feel that appropriate expectations were not set during your sales call and it's been no more than three months or so since that call you can request a sales call review in the My Account and Billing section.  Depending on what's found in that call you may have recourse.   ... View more

@maratsade wrote: According to this,    "If you’re trying to connect a Google Nest Protect, make sure your router supports IPv6. Your Nest Protect uses an IPv6 address to communicate and set up connections with other Nest Protects." Ah.  Well, in that case, don't turn it off.   ... View more

@coogen    To try maratsade's suggestion regarding the IPv6, go to this modem page, use admin as the password, click on Advanced Setup, then IPv6.  Uncheck the IPv6 - automatic box, then click Save Settings.  This should disable the IPv6.   You may need to reboot or clear the thermostat's cache to have it purge the IPv6 address it has stored, though I don't know if this is necessary, nor how it's done if it is, as I'm not at all familiar with Nest thermostats.   Hope this helps.  :) ... View more

@ShadowCuda1972 wrote: there should be a law aginst scamming people just cause were they live.  Satellite internet is the most expensive form of internet to both provide and maintain, and it costs what it does because of it.  The tokens are also comparable to plan prices.     The data caps are what they are because the system throughput is much less than ground based services, and they have to balance that throughput availability for everyone.     HughesNet isn't "scamming" anyone.   And just like any other product or service, it's voluntary.  They're aren't required to offer it to you, including at a set price and/or with no data caps, and you aren't required to buy it. ... View more

@Silviron    Great catch!  I hope that this was the issue and it'll continue to work the way it should, knock on wood.  :)   My folks had a router that started to have problems with its WiFi, seemingly being intermittent, or at least weak.  It was replaced, but I kept the old one on the off chance that I could figure out what was wrong with it.  When I connected it at my house it was having the same issue.  I tried changing settings and such, but to no avail, so I took it apart.  It turns out that the solder job on a wire going to one of the antennas (there are three) was barely holding on, and all I had to do to break it free was touch it.  I soldered it back on and now it's back to working as it should.  No weakness or dropouts.  I only keep it as a backup for them as I have Gen5, which has built in WiFi, and I have my own router if I ever need to use one again.   ... View more

@katahdingirl    Unfortunately, the latency with satellite internet can never be lower than about 600ms, and for most it usually ranges between 600ms to 700ms.  Still, people are able to stream with various devices, including Roku.      One of the possible solutions is disabling Interference Mitigation in the Roku.  You can see how to do so here.  It's in the latter half of the post.     As well, it may help to turn off, or pause, the Video Data Saver.     Depending on what you are using the devices for, it's possible to use eight devices simultaneously, but if they're doing anything data intensive, it will likely be too many.  The available bandwidth will be divided between each device actively being used, though not necessarily evenly.     Also, during the evenings, especially around the holidays, you're likely going to see considerable congestion, as the system only has so much bandwidth available.  The more people actively using the service at the same time, the heavier the congestion will be, which can cause problems with things that require a good amount of bandwidth, like streaming.     BTW, how are you measuring the latency?  If you have a computer, running a trace route or a ping to various sites, including the Roku servers, is the most accurate method for doing so.     If none of this helps, you may need to run some speed tests to demonstrate your current speeds, as low speeds can cause issues, as well.  The instructions for the speed tests are here.   Lastly, please ensure that you are not out of data.  When out of data your speed will be throttled, and normally to something under 3Mbps, though it can be as low as, or even lower than, 1Mbps. ... View more

@dcarolan wrote:  If you guys like all of the work it apparently takes to have (actually pretty slow) internet service, more power to you. At one point, I started researching dial up. It actually didn't take very long for me to lock down the items on my network.  I know where every byte is going.  As for my speeds, they're fine, and very often above the 25Mbps advertised.   Again, it's a process of elimination, and data monitoring software needs to be installed and/or used on each device it can be. ... View more

@dcarolan    Though the placement of the dish is a bit ridiculous, no doubt, HughesNet didn't break their contract.  Not yet having found what was chewing through all of your data doesn't mean it was HughesNet's fault.  There are pretty much two possibilities.  A weak WiFi signal to the device(s) connected via that method, causing dropped data packets, or something on the network, including your mother's iPad, chewing through the data.   It's unfortunate that we could not continue working with you to find the source of the data drain.    Good luck with your new ISP. ... View more

@Novaember wrote: We found out the satellite, yes, the one in space, was broken. This was after they sent several techs to our house.   The satellite isn't "broken".   @Novaember wrote:  AT&T has a satellite service that doesn’t slow down your speed if you use up your allotted gbs.  AT&T doesn't have satellite internet service.  And if whatever the service is doesn't throttle your speed when you've reached a specific data allotment, it doesn't have a data allotment.  You're likely confusing "may be" with "doesn't", as in your speed "may be" throttled when you've reached a specific data threshold, and if it's cell based that threshold is likely 23GB.    As for not recommending HughesNet to your worst enemies, I wouldn't either, but I would recommend it to my friends and family, and have done so.  And, like my service for me, theirs has been working just fine for them.  ... View more

@Silviron wrote:  Heh.  Well if the modem coming from the Amazon seller turns out to not be what it is supposed to be, maybe you'll sell me your old one!  If that ends up being the case I'll just give you this one.  It doesn't have the base/stand, as that was used with the HT1100 modem they gave me when I upgraded to Gen4, and the techs took that modem and base/stand when they upgraded me to Gen5, but the one you have would fit it, as all HN7000S modems use the same one.       I don't know how it works with transferring a used and decommissioned modem to another person, but if comes to that I'm sure one of the reps could check the numbers on mine to make sure it would be able to be commissioned on your end.   Happy Thanksgiving!  :)   ... View more

@Silviron    You're very welcome.  :)   I'm glad that Damian replied.  Hopefully both issues will clear up, but if not, I'm sure they'll be able to figure out what's going on, even if it does turn out to be the modem.  Like he said, it probably is a good idea that you ordered another one.     I don't know if the network time being off will actually cause any issues, but it's been a while since I had an HN7000S system, so I can't remember for sure.  I still have the modem, though it sits on a closet shelf collecting dust.  :p ... View more

@vantage255    Thank you for the clarification regarding the speed test.  I thought you meant you were using that in addition to testmy.     I'm not sure about the phone reps, but the reps here won't be back until Monday due to the holiday.  As stated, Damian may be on this evening, but he'd likely ask for more speed tests. ... View more

@vantage255    It's very possible that the low upload speed is having an effect on your streaming, as well as the aforementioned congestion.  The high latency with satellite internet normally shouldn't affect streaming too much, but even that can come into play when other issues, such as mentioned, are present.     At this point, your best bet is going to be getting more testing in at testmy.net, and during different times of the day, if possible, as knowing whether your speed issues are happening around the clock or just in the evenings can help the reps to know what may be the cause of not only the speed issue, but the streaming issue, as well.   Regarding your question about speedtest, different testing sites can give different results, including speedtest.   Testmy is the test required by the reps due to it tending to not only be the most accurate, but also because of being able to choose the same testing size each time, whereas most other tests keep going until a certain threshold is satisfied, whatever that threshold may be.    The reps are on M-F from approximately 9AM to 6PM EST, though with Thanksgiving being tomorrow they won't be back until Monday.  Damian is sometimes on in the evenings, so he may still reply, but it's likely that he'd ask for more testmy.net speed tests, as well.     On a side note, I normally can't even get speedtest to finish, as it almost always faults on the upload part, yet my actual speeds are fine.  I think it just doesn't like me.  :p    ... View more

@vantage255    Those test results are low, especially with the upload, but when you're streaming have you tried turning off, or pausing, the Video Data Saver?  If not, this may be why you're topping out at 1.5Mbps.       Regarding your speeds and the speed tests, do you see anything higher at other times of the day?  A slowdown in the evening is not at all uncommon, as this is when the highest number of people are online.  With the limited capacity that HughesNet has, the higher evening usage can cause quite a bit of congestion.   Edit:  maratsade replied while I was typing this reply. ... View more

@Silviron    On the off chance that this thread was missed, for whatever reason, and because there is the four day weekend coming up, I'll tag the two reps that are most likely on today.  It may help them to better see this thread and at least get started on figuring out what may be wrong.    @Liz  @Damian  ... View more

@Silviron    I'm hoping that a rep sees this soon, as something is definitely going on with that modem.  It shouldn't be resetting like that.     Though it may have a mind of its own, it would still be a good idea to leave it plugged in, if you normally don't, so that the reps can run remote diagnostics on it to see what's happening.     The reps are normally on M-F from approximately 9AM to 6PM EST, though there is occasionally one on during the evenings (Damian). ... View more