About GabeU

@DisgruntledUser wrote:   Rep I spoke with Monday told me he was giving me an additional 2GB of data for my trouble. Guess what? No data.   Have you checked what you have available for data tokens?  This is where they give you data.  They can't add any data to your normal data bank(s).   If you don't see any token data in the Token Bytes Available, either in the HughesNet Usage Meter or the System Control Center, sign into the MyAccount site, click on the Usage header, then click on "Buy Tokens" on the lower right of the page.  In the popup you should see if there are either Prepaid or Free data tokens available.  If there are, and you click "Use", it adds them to your Token Bytes Available data bank.  Token data kicks in when you've exhausted your normal data.   Edit:  When you click "Buy Tokens" it asks you to confirm your purchase.  There is no token purchase at this point, so it's okay to click it. ... View more

@DisgruntledUser wrote:   The Old SAN is a remnant of the old system I had upgraded to Gen 4 a few years back. I do recall issues getting this email address working after the Gen 4 upgrade, playing phone tag for several days and arguing my case that I shouldn't have to get a new email address every time I upgrade (which is what I have been told by several of your reps in the past, and why IM STILL USING GEN 4 and not UPGRADED TO GEN 5... TO AVOID THIS NONSENSE)   It's interesting that your SAN had to be changed when you upgraded to Gen4.  I've had the same SAN for many years, possibly since I first got HughesNet in 2004.  I just checked an old bill from 2012, which was a few years before I upgraded to Gen4, and it's the same.  I don't remember when I started using my Hughes email, though I know for sure I was using it when I had Gen4.  It may be that I didn't start using it until this current Community went live in late 2016 or early 2017, though I don't remember for sure.  When I upgraded to Gen5 in late March 2017, however, nothing changed with it.  Same email. ... View more

@Jimjumper wrote: Hughes is already too slow to stream any video  I'd create a new topic if you're having a speed related issue.  There may be a remedy.      Have you tried turning off, or pausing, the Video Data Saver?  Doing so may improve the streaming.     BTW, something that satellite internet customers are increasingly using for streaming is PlayOn Cloud.  It gets around any buffering issue you might be having with the streaming, and you keep the shows/movies you download, being able to watch them again at any time without having to again use data to do so.  I've been using it for about five months now, and it's been working very well.  Granted, I went a little crazy and downloaded so much that I've run out of data a couple of times, never having done so prior to that, but it's still worth it. ... View more

@John2    Judging by the notification Outlook is giving you, it's unlikely that Thunderbird would be any more successful.  It sounds like the problem is more than just the sign on.  :(   ... View more

@RayG wrote: GET YOUR MONEY BACK.................. HughesNet doens't buy, nor give refunds for, used equipment.   ... View more

@Davenport9603    The HughesNet WiFi Booster itself doesn't use any data.  What it does is extend the range of the existing WiFi from the HT2000W modem, so any data that you would normally use via WiFi would still be the same while using the WiFi booster.     In reality, though, it could actually help to save you a little data, but that all depends on whether you were using more data than normal due to a weak WiFi connection that caused dropped data packets.  If that was happening, you may see a small benefit, data wise.    Hope this helps.  :) ... View more

John2 and others,    It's just a thought, and I don't know if it would help right now, but if you don't already use an email client, it might be a good idea to try one.  I used Thunderbird a while back, and it worked well with HughesNet's internet.     I don't know for sure that the emails would still get through to the client, but if something occurs that's only a sign on issue to the email and the email itself still works, they probably still would.    Again, this is only an idea.  I can't remember if there is a need to sign into the email on the Hughes site when setting up Thunderbird, but if it can be set up without needing to do that, it might still help in getting around the current issue, though I don't know if the current issue is related to the sign on or the email as a whole. ... View more

@gaines_wright wrote:  Bad advice?  I certainly haven't found it to be so.  Yes, bad advice, and for the reasons given by both longtime members and HughesNet reps, regardless of your experience concerning such. ... View more

@Jimjumper    What's the issue you're experiencing with your email?  Are you not able to sign into it, or do you try and it doesn't work?     As far as I know, there's no known email issue. ... View more

@Robp1    I'm not a HughesNet employee.  I'm just a subscriber, like you.  I am somewhat aware of your issues, though, from your posting history going back through Sept 2018.     With that said, I know you were just sharing your experience and not giving any advice about who to contact to get help with an issue.  My reply concerning that was to gaines_wright, not you.     And I agree that the installation tech should have pole mounted your dish in the first place.  I've had mine on the same pole for nearly 15 years, though with a couple of different dishes due to upgrading my service during that time.  A proper pole installation and mount will last a very long time. ... View more

@gaines_wright wrote:  You do NOT have to let any provider choose who works on YOUR equipment, as long as they are licensed to do so, and they also don't have to be dispatched by ANYONE other than yourself.     No, you don't, but when it comes to the subscriber agreement, any applicable warranties and any costs involved, it's advisable that any HughesNet customer contact HughesNet directly.  If HughesNet wants to assign one's preferred local dealer, whether for a specific job or on a permanent basis, so be it.      Just because an outfit is a local, authorized HughesNet dealer doesn't mean they are the proper ones to be dealing with a subscriber's issue(s) or working on their equipment, and for a myriad of reasons, three of which are mentioned above.   Regardless of YOUR experience, when it comes to service issues, whether it be a bad connection or a dish falling off of a house, telling people to avoid contacting HughesNet directly and instead find a local dealer is bad advice.  The only safe blanket advice is to contact HughesNet directly and let them determine what needs to be done and who should do it, even if that is one's local dealer.      ... View more

@VickyA wrote: Gabe, I am waiting for my data and will then run fresh speed test.  In the meantime I want to make you aware that the current "throttle" speed is no different than my day to day speed when I have full data.  Also, you need to be more specific with your speed test instructions for those of us who are not savvy.  Just saying to set speed to 25 and 4 isn't enough. I looked all over to try and find this.  Never in my wildest dreams did I expect to find it under manual speed test. Again, you are used to this but those of us "lay" people are not.  I will be in touch with a new test. I'm sure that this information, as well as the test results showing the slow speed, will help the reps with figuring out what may be going on.     With regard to the speed testing instructions, if you look directly below the bold set of instructions you'll see a link for an in depth guide for running the tests, though, as indicated, the sizes in that linked guide are incorrect for Gen5.  The guide shows where to find the manual test files for the download and upload tests.  The page may take a little bit longer than normal to open (it does for me).  With this said, however, I'll be sure to add the location of the manual test files to the instructions. ... View more

@Mcoll    Though this won't help with the problem of the HughesNet IP changes and Hulu having a fit about it, if you use Hulu a lot you may want to look into PlayOn Cloud.  Though it's sort of a convoluted way of watching what you want, it may help alleviate that problem, as PlayOn Cloud may always use the same IP address when it's streaming your chosen items to their "cloud based DVR".  It's just an idea.     Some of us use PlayOn Cloud for the purpose of avoiding buffering and being able to more easily use the Bonus Zone data for our streaming, but it may help to avert the IP problem, as well.  Hulu is one of the providers their service works with, and I've not seen anything mentioned about Hulu and IP addresses, so this may very well be the case.   You'd have to have a way of being able to play the files (mp4) on your TV, though.  There are various ways, and if it's a Smart TV it may very well have a USB port with which you can play the files from a flash drive.   Again, it's just an idea. ... View more

@LindyB    Though anything's possible, they normally don't send a technician out to a location unless there is some sort of indication that it would be beneficial to do so.  With the remote diagnostics they have, they can usually see if that's the case, as in something that a tech may be able to improve/fix.  With regard to such, if you normally don't, it would be a good idea to leave your HughesNet modem plugged in so that the reps here will be able to run the aforementioned remote diagnostics on your HughesNet equipment.       Also, though you may not be aware of it, one thing to keep in mind is that the reps and/or engineers that will help you via this support community are corporate based, unlike most of the phone reps.  I have no doubt you've done a lot of troubleshooting with those phone reps, but the reps here will still need to work with you in order to figure out what is going on.  If you ran some speed tests like described in the linked instructions, it would be beneficial for you to post the results URL so that the reps here can help you with the speed issue, though the speed tests the phone reps ask to be run are often different from the speed tests requested to be run here.  If you don't have any results from tests like requested here, it would still be a good idea to run some so the reps/engineers here can see what's going on.     BTW, though I didn't mention it in my previous reply, and I can't remember if it's mentioned in one of those two posts I linked to, turning off (or pausing) the Video Data Saver may help with the streaming.     The reps will be back tomorrow.  They'll likely reply then, but it can sometimes take more than a day, especially after a weekend.   Edit:  So that the chance of confusion is lessened, it would be a good idea to note who you are replying to.   You can either just type their name, like a letter, or type the @ symbol, which will bring up a list of those who have posted in this thread.  You can then click on the name to post it as a tag, like I've done at the beginning of this reply to you.  Some forums automatically indicate the recipient of a reply, but unfortunately, this one doesn't. ... View more

@LindyB    To get help with your speed issues, the reps will need some speed test results, and from tests run in a specific way.  The instructions for running the speed tests are here.  Please make sure to use the proper test size(s) (25MB and 4MB) and run the tests with a LAN cable connected device and with the HughesNet modem's WiFi disabled (instructions for disabling it are there, as well).  As well, please be sure to run the tests while signed into the testmy.net account.   Regarding your data usage, this post and this post may help.  Devices can use data when you aren't actively using them.  It's important to make sure those devices are "locked down" in order to not do this.  Additionally, satellite TV receivers should not be connected to HughesNet, as they can use a lot of data, with no way to control it.    Regarding this... "I even unplugged my modem for about a week and went off my hot spot and my data continues to go down. That’s amazing isn’t it?", the most likely explanation is data lag.  The data reporting takes a couple of minutes to catch up, so what you saw when you disconnected the modem may not have actually been all that you had used up to that point.  As for data continuing to go down while your modem is unplugged, this is an impossibility.  Data can neither be used, nor deducted from your data bank, while the modem is unplugged.      Perhaps it was simply a typo, but your commitment would be until sometime in 2021, not 2022.     The reps are on M-F from approximately 8AM to 5PM EST.  They will likely reply to help with the issues you're experiencing.  For the speed issues, though, they will need the aforementioned speed test results.      On a side note, HughesNet has approximately 1.3 millions customers.  They're able to stay in business because the majority of their customers don't have issues with them.  "all the complaints" you mention represent considerably less than 1% of their customer base.     ... View more