About GabeU

GabeU

@pacetree Though I'm sure you already did so, just in case, have you tried a different Ethernet cable?

GabeU

@fixit43228 The price for equipment, whether you buy it up front or lease it every month, is separate from the fee for the internet service, so the fee for the internet service doesn't go down, regardless of equipment ownership. You have to options when it comes to the equipment: Pay for the equipment up front and never pay a lease fee. With this method, you own the equipment. Lease the equipment with a monthly fee, and the equipment remains the property of HughesNet. It's not a lease to own service. And when you lease it, it's never "paid for". Not nominally speaking, of course, but in regard to the Terms of Service. As for the cost comparison to cable, satellite internet is the most expensive mainstream internet, per capita, to provide. Cable is cheap in comparison, as are other mainstream forms of interenet service.

GabeU

People shopping for a product or service should ALWAYS do their own research and NEVER rely on a company representative when it comes to opinions on who's the fastest or best. Speed is also subjective. Fastest compared to what? A directly competing service? Another type of service? Service in another area? Service in another state? Again, speed is subjective, and "fastest" is subjective, as well. If you're having speed or other issues with HughesNet please start a new topic in the Tech Support section to get help.

GabeU

I don't blame you. A lot of people around here end up moving down south when they retire. My Aunt and Uncle did. We used to have a neighbor that would plow out both my folks' and my driveways with their tractor, but he's been working away a lot, so he's not around these days to do it. It was sort of a "thank you" for my folks letting the neighbors use a piece of land for their horses during the summer months. Gotta love country neighbors. :) And worse, my folks' snowblower hasn't worked in about four years, and they keep forgetting to get it repaired until it's too late, though neither my stepfather, nor myself, are in any physical condition to blow out our driveways. His shoulders and my back. I could probably do a path, but that's about it. Still, a path would be nice. When I was a kid my grandfather had this old lawn/garden tractor that had a couple of attachments. One was a front reel mower, and the other a front snowblower. He had another riding mower for the lawn, as the reel mower was old and didn't cut very well, but the snowblower attachment worked perfectly. The greatest thing was that he had this canvas cover with a framework that he could attach to the tractor. It had plastic "windows" and a working door to get in and out. So, in the winter you'd be inside this makeshift cab while snowblowing. It wasn't heated or anything, and it wasn't sealed around the bottom edges, but it kept the wind out, for the most part. It was pretty darn neat. I so wish I had something like that now. Heck, if I had a small tractor with a heated cab I would love going out and plowing or snowblowing the driveways. It would be fun. :)

GabeU

And yes, that green thing in the middle that's poking through is my paper box. Four inches more and you wouldn't see it.

GabeU

@Hutchins741 wrote: Hughesnet tech told us that the reason Internet is slow during bonus time is because many customers use download management software to download while they sleep. Makes sense. That's definitely true. The impact also can, and often does, vary from beam to beam and gateway to gateway. Mine tends to slow down right around 2:00AM, but only for about a half hour or so, then it's right back up to "full" speed, for the most part.

GabeU

@pacetree wrote: Is there a way to factory reset the ht2000 so I can eliminate any of my changes as the problem? There is, but please do not do so unless and until explicitly instructed to do so by a HughesNet representative, as doing so can cause more harm than good. I only mention this warning because you may find instructions for doing so in the Community, and rather than have you end up worse off than you are it's best to let you know to not do so without being instructed to.

GabeU

@johnlawson1 wrote: Stick to your guns! We have only had it for about a week and are already dissatisfied. They dont tell you about the latency issue with sattelite internet service. We had 3 mbps dsl and it was faster. Partly my fault for not doing enough research but I thaught 25 mbps would be faster. I was wrong! During your sales call the salesperson asks if you play online games. If you indicate that you do, they will explain the difficulty with real time online gaming and the reason for it, with that being high latency. While the higher latency can affect a few different things, online real time gaming is the most prominent. They can only ask so many questions during the sales call, and because of gaming's prevalence it is the latency related question they ask.

GabeU

@johnlawson1 If you're new to HughesNet, it's due to the relaxed bandwidth state you're in for your first twenty days. During your first twenty days of service, HughesNet continually replenishes your data. I think they do it hourly, though I'm not positive of the frequency. This is done to allow new customers to upgrade and/or update their devices to current without it affecting their normal monthly data allowance, as doing those things can use a lot of data, especially if the devices have not been connected in a while. After those twenty days, your data will start being counted normally. The twenty day relaxed bandwidth state is described in the Welcome email sent by HughesNet. If you are not new and are past your initial twenty days, there may be something else going on. If that's the case, please let us know. Hope this helps. :)

GabeU

@pacetree When you say router, I assume that you mean a 3rd party router and not the router part of the HT2000W. Is this correct? Your previously mentioned Netgear router? Do you have a device with which you can connect directly to the HughesNet modem with a LAN cable? If you do have a LAN connectible device and you've connected it, do either of these work to get to the System Control Center? http://192.168.0.1/ http://systemcontrolcenter.com/ Are any lights out on the front of the HughesNet modem?

GabeU

Might this dropped call issue be related to the following? https://community.hughesnet.com/t5/Tech-Support/Dropping-calls-again/m-p/106887/highlight/true#M72772 I don't know that it is, but I saw this other thread, and the reply from Liz, yesterday.

GabeU

@ronhirth While a person can stream with HughesNet, it's not made for cord cutting, or streaming on a regular, every day basis, as the data will run out to quickly, especially if the streaming is done in HD rather than SD or LD. Do you stream every day, and did you tell them that you would be streaming every day? If so, and it's been no more than around 90 days since your sales call, you can request a sales call review to determine whether appropriate expectations were set by the sales rep. If it's determined that the sales rep did, in fact, misinform you, you may have recourse regarding the Early Termination Fee if you choose to cancel the service. You can request a sales call review by starting a new topic in the "myAccount and Billing" section. You can click here to start the new topic. ---------- When you say it has been "cutting in and out of service all month long", can you be a little more specific? Do you mean you're actually losing connection to the satellite, and if so, what are you seeing or experiencing that is suggesting this? Or, do you mean you're losing your WiFi connection to the modem? ---------- Regarding your bill, do you know what the $31 is for? If not, you can sign onto the HughesNet MyAccount site, click on My Bill under the My Account tab, and view your latest invoice. In the popup, scroll to the bottom and click on View Site Details on the bottom left. This will give you a full breakdown of your bill. If the charge occurred after your last invoice, you can click on Account History on the My Bill page to see what the charge is for. Still, I'm sure a rep will reply and discuss the billing issue, and possibly in private through a PM, though they will let you know that they've PMed via a reply here. The reps are on M-F from approximately 8AM-5PM EST, and they usually reply within a day or two.

GabeU

@Reggie You're very welcome. :) The Genie app is pretty much just an app to be able to see router info and make adjustments if you need to. It's pretty easy once you get the hang of it, and that shouldn't take very long, as it's not all that complicated. Things like QOS take longer to learn and fiddle with, but I haven't even bothered with that as I normally only have, at the most, two things running at the same time, and that isn't very often, and usually only when I'm updating my laptop or notebook. You'll find that most of the settings are fairly self explanatory, but it's definitely a good idea to read a little about the things you aren't familiar with. Netgear also has their own Community with a lot of good info, and they're pretty helpful if you have a question that you can't find an answer to. I hope you like the R6700. If I needed a new router and I had the money I would most likely get something like that, as I don't really need all of the bells and whistles of the more expensive ones. As long as it's easy to use, has speed comparable to the LAN connection, and has decent range, I'm as happy as a clam at high tide, and I'm pretty sure the R6700 would fulfill all three of those requirements.

GabeU

@Amanda wrote: Netgear genie app is free and nifty, especially for finding dead spots and channel interference. I have the Genie app installed on all three of my computers for when I use my WNR2000v4. In addition to the Genie app, from the looks of it, the Nighthawk has its own mobile app, as well. Now I'm getting jealous. :(

GabeU

ROFLMAO!!! That made my day! :) :) :) After a crummy morning, I needed that. :)

GabeU

@BirdDog wrote: It's in the legacy section, he's not doing new updates for it. The last one he did is working great though. Nice. :)

GabeU

Well, Tech Support is also for "tips and tricks", and this is a tip about a way to help reduce data usage.

GabeU

@BirdDog Does the Merlin firmware work with the RT-N66R? I see it's not listed on the Merlin site as supported, but I know that there are always units that can use the firmware even if it isn't officially supported. I was thinking, at one time, of getting an inexpensive ASUS router(RT-AC66U, I think), but I found out that, even though the Merlin firmware was officially supported on it, it was limited in what it could do. The full, individual data tally isn't there like it would be with the more expensive models. :( I know that the R6700 can use the DD-WRT firmware, but only v1. It's doubtful that the one he's going to get is v1. But, either way, it's still a great router, even with the stock firmware. A lot better than what I have, that's for sure, and better than what the HT2000W offers. P.S. Sorry for all of the additional email notices with each of my edits. :(

GabeU

Since posting this I've gotten identical emails three more time, but from different addresses, of course. The "Please reply us" makes me laugh each time.

GabeU

I use Chrome and have the "New Tab, New Window" extension installed, so all new tabs open in new Windows instead. For me it's easier that way. I got used to new Windows for everything with IE, so I kept it that way with Chrome. I also use "New Tab Redirect" so all newly opened windows start on Google (my chosen start page). I don't know about data, but I do know that it takes more processing power and memory to have an extra window open vs an extra tab, but I have a decent processor and enough memory in this that it doesn't affect me. With my Acer Aspire V5 notebook, that would be a different story. That thing can barely handle and open window and a mouse move at the same time. :)

GabeU

@BirdDog They definitely need to fix that. It shows in the comparison that it's only 2.4Ghz, but in the description it says 2.4Ghz and 5Ghz. Wholly confusing. I wonder how many more of those they would sell were the information correct. I mean, many people, like you and I, would do further research, but a lot of people solely rely on the Amazon description, and in this case it would be a mistake to do so.

GabeU

@Reggie Wow. Nice price. I knew it might go down today, but that's fantastic. :)

GabeU

@EmmaK91 There are many possibilities. Your dish could have moved out of alignment for some reason, or the radio could be having problems, or there could even be water that's gotten into the coax fittings. Or, it could be something else. A rep will definitely have to help you with this. They're on M-F from approximately 8AM to 5PM EST, and they should reply when they see this thread. In the meantime, if you don't already, please be sure to leave the HughesNet modem plugged in so that the reps can attempt to run remote diagnostics on your HughesNet equipment if they deem it necessary. And I say attempt, as with specific types of issues they may not be able to, but even not being able to perform the remote diagnostics will help to inform them of what may be going on.

GabeU

@Reggie I've had good luck with Netgear. Granted, I've got an older one that only has 2.4Ghz capability, and I don't use it very often today due to having Gen5, but it worked perfectly when I had Gen4 and still does on the occasion that I use it for a specific reason with Gen5. It's a WNR2000v4, and it's six years old. Even if you don't currently have any devices that can connect using the 5Ghz band (I have no idea if you do), I'd still get a router that has that ability, as more and more devices today can use the 5Ghz band. Just about all routers can use the 2.4Ghz band, but some still don't offer a 5Ghz connection, as well. If you want the absolute best you can get for your price range, take a look at something like the Netgear R6700 Nighthawk. Granted, it's right at the top of your range, but it's got a lot of bells and whistles for the price. On Amazon, right now, it's on sale for $99.99, but it may be even less tomorrow due to it being Cyber Monday. One piece of advice I think everyone would agree with, though, is to make sure you stick with a well known brand. Netgear, Linksys, ASUS, D-Link, TP-Link. The following link is to the best selling routers on Amazon. https://www.amazon.com/Best-Sellers-Electronics-Computer-Routers/zgbs/electronics/300189

GabeU

@coppcabin What is the modem plugged into? I ask this because you mentioned that you have to "reset the power." What is it you do when you reset the power?

GabeU

@2904goose Wow. I don't have HughesNet Voice, but I've been searching for the last 25 minutes and I can't find one thing on how to use/enable/disable call waiting. How ridiculous. Just unreal. There is a HughesNet Voice Web Self Care Administration, but I don't know that there is anything about call waiting there. You can try it, though. You have to have Voice service to see it, so I can't, but sign in to the HughesNet MyAccount site here, then hover over My Services and you should see Voice listed if you have it. Hopefully there is info after you click on Voice. The reps are normally on M-F from approximately 8AM to 5PM EST, so it's likely that, unless another Voice Customer can tell you, you won't hear anything until at least Monday. But, hopefully you'll be able to find something on that Voice page. Sorry. :(

GabeU

I do have automatic downloading of images turned off. Also, MSN is pretty good about catching suspicious emails and putting them in my junk folder.

GabeU

@maratsade wrote: Please "reply them," Gabe. LOL Well, I have to. Otherwise my account will be removed from the server in about 35 minutes. Ya gotta love how incredibly stupid this one is.

GabeU

@Robert Hoffman Good choice. :) It may be that the Gen5 beam in your area is saturated, so they've shut down any new sign ups or upgrades. That's actually a good sign, as it shows that they are actively trying to keep to the satellite, and beams, from going over capacity. And if it is saturated, it may also be a blessing in disguise that you can't get Gen5 service, as a saturated beam can often result in slower speeds, especially in the evenings.

GabeU

This is getting dowright pathetic. They should take pride in their work and at least try to make it look somewhat legitimate! :p

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Date Last Visited	yesterday

About GabeU

Re: No internet/Can't access www.systemcontrolcent...

Re: Price of Internet

Re: Internet speed

Re: Anybody want some snow?

Anybody want some snow?

Re: Download Management Software

Re: No internet/Can't access www.systemcontrolcent...

Re: PLEASE ADVISE//Beyond Frustrated

Re: Usage meter confusion

Re: No internet/Can't access www.systemcontrolcent...

Re: Dropped calls - again

Re: Lied too DONE

Re: I need a new router.

Re: I need a new router.

Re: New tab vs backbutton

Re: I need a new router.

Re: New tab vs backbutton

Re: I need a new router.

Re: Scammers are getting lazy...

Re: New tab vs backbutton

Re: I need a new router.

Re: I need a new router.

Re: Gateway Problem

Re: I need a new router.

Re: All lights on front of modem keep going out!

Re: voice call waiting

Re: Scammers are getting lazy...

Re: Scammers are getting lazy...

Re: Gen5: Is it really better?

Scammers are getting lazy...