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About GabeU
since
01-04-2016
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GabeU
Distinguished Professor IV
11521
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3415
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| Date Last Visited |
5 hours ago
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06-24-2021
06:15 PM
@Terricarter430 Can you elaborate one what you're referring to with "unavailable channels"?
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06-24-2021
05:40 PM
@Amrobinson0351 Your test speeds are fantastic. Though I don't know if this is the reason for the issue, some severs react terribly to the higher latency inherent to geostationary satellite internet like HughesNet, giving speeds that are much lower than what you experience with other things, including the tests. Again, I don't know if this is what's happening here, but it's one possibility. I don't have an Xbox, so I can't check what it would be for me. I do remember a time a while back where about 600MB worth of Windows updates took something like 27 hours to download, which was absolutely ridiculous, as my overall speed was about the same as yours, in the 40s. This slow speed with the Windows updates lasted for a while, then one day it was fast again. With this said, I hope it's something that can be remedied for you.
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06-23-2021
04:11 PM
1 Kudo
@ozone wrote: I am hoping that Remy can get to the bottom of this issue as I'm sure there are others out there struggling with this. Me too. On a side note, it may be a good idea for you to get an email account at something like Gmail, Yahoomail or Outlook, if you don't already. If/when you leave HughesNet, you'll lose access to your HughesNet email after 30 days, and you never do with those others, being able to "take them with you" no matter what ISP you have. As well, though I've not heard anything to indicate that it's going to happen with HughesNet, ISPs are progressively shedding themselves of the email service they offer along with their internet service. So many people nowadays have one of those mentioned emails, or something like them, so an ISP needing to provide an email is becoming less and less. And this is not meant as an offense to HughesNet, nor any other ISP, but those mentioned emails tend to be more reliable and more adaptable than ISP based offerings. It's just something to think about, but in the meantime I hope your current problem can be resolved soon. 🙂
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06-23-2021
04:00 PM
1 Kudo
@dskinner1799 For reference, they'll send it shortly after your service is actually terminated (within a day or so), which is at the end of your current service month. This is unless you request an 'immediate cancellation', for which your service will be terminated immediately and you'll receive a credit for the unused time left in the service month (if it's already been paid for). So you're aware in advance, this is the sheet that comes with the return kit, showing what you'll need to return and how to do so.
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06-22-2021
10:28 PM
@Wmp Have you checked your speeds with an ethernet connected device? If not, you likely should before spending the money on a router, as if the service speed itself is slow a router isn't going to give any improvement.
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06-22-2021
09:10 PM
I found someone experiencing a similar issue with Thunderbird, though with a different ISP. Interesting. https://support.mozilla.org/en-US/questions/1293168
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06-22-2021
09:02 PM
1 Kudo
@Wmp You can use a 3rd party router with the HT2000W modem. If you do so, it's best to completely disable the WiFi in the HT2000W modem so that it doesn't interfere with the WiFi signals from the router. To disable it... Sign into the WiFi settings page of the HT2000W modem here, using admin as the password. Then, on that main page, uncheck both the SSID Enable and SSID Broadcast boxes for the 2.4GHz band, then click Save Settings. Then do the same for each of the other three, making sure to click Save Settings before moving to the next one (2.4 Guest, then 5, then 5 Guest). If you do all four, then click Save Settings, the settings won't hold, so you have to do each of the four individually. After all four have both SSID boxes unchecked, go to Advanced Setup >> Wireless (on the left), then uncheck both the "2.4GHz frequency band" and "5GHz frequency band" boxes, then click Save Settings. Once this is done, you should see the modem's WiFi light go off, as the WiFi will then be completely disabled. Regarding the HughesNet WiFi Booster mentioned by maratsade, what this does is basically extend the WiFi signal from the HT2000W modem, but only in one general direction. You'd place it halfway in between the modem and where the WiFi signal drops out, and it extends the signal in that general direction (the direction of the Booster's placement). However, with your WiFi signal reaching such a short distance, it would likely be better to go with a good, strong, 3rd party router instead of the Booster. One last thing to keep in mind is that, while the 5GHz WiFi band has a higher overall speed capacity and it experiences less signal interference, the 2.4GHz band has better range, though which band is "better" in any particular home is up to the home.
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06-21-2021
10:22 PM
@agleach A 12.7.2 sometimes indicates an aiming issue, but only a rep can say for sure. The reps are on M-F from approximately 9AM to 6PM EST. You should see a reply from one tomorrow. I should add that, when they do reply, they may very well need some personal information from you in order to be able to locate your account so that they can run remote diagnostics on your HughesNet equipment, but they'll ask for this to be sent via private message, for which they'll provide a link.
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06-20-2021
07:03 PM
@Juiceman44 wrote: I know it's Hughes net typo dude My apologies.
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06-19-2021
02:37 AM
1 Kudo
@wvfreedom Liz tried to help you with this problem six months ago. You never replied. I suggest that this time you participate when a rep replies to help you.
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06-18-2021
07:33 PM
1 Kudo
I'm not sure if you can convert a lease into a purchase, for which you would still have to purchase the equipment (it's not rent to own), or whether you'd have to terminate your current service, then enter into a new agreement, but with a purchase instead of a lease. Judging by $300 non returned equipment fee that is assessed if the equipment is not returned within a set amount of time after service termination (30 days?), it would likely still be at least that amount to purchase the equipment on the current account, if that's even an option. It would be better to ask what your options are in the "My Account and Billing" section. But yes, like maratsade confirmed, using HughesNet equipment is a requirement, as it alluded to in the agreement.
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06-16-2021
07:44 PM
1 Kudo
@Kirk Merley wrote: I'm in the Sam Knows program... that ain't s'posed to happen! Hopefully when Liz is back on tomorrow she'll take a look at what might be going on.
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06-16-2021
07:12 PM
@Kirk Merley wrote: diagnostics code is "fair access policy" whatever that is That's means you're out of plan data and your service is being throttled.
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06-16-2021
06:26 PM
1 Kudo
@Kirk Merley For testing purposes, please be sure to set up an account at testmy.net and run the tests while signed into that account. This way the reps know for sure that the tests came from only your device and there aren't others mixed in, as the connection ID can vary, and can even end up being shared, between users. To post your results into a reply you can then click on "My Results" on the upper right of the signed in testmy page and copy/paste what's in the address bar. Lastly, if you have the standard Gen4 or 5 service, please be sure to consistently use the 25MB and 4MB test file sizes for the download and upload tests, respectively, when testing for troubleshooting purposes. For reference, the full testing instructions are here.
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06-16-2021
06:14 PM
@jergenbright To specify, it's for the first 20 days after service activation that this occurs for, then the refills stop. After that, your usage will be deducted from your monthly data allotment in the normal manner.
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06-15-2021
04:08 PM
@Geoffrey Leach It's just a possibility, but if you have any extensions added to your browser, try turning them off and then see what happens with the webpage. If it helps, then turn them back on one by one, again trying the page after each one, to see which one is the culprit.
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06-14-2021
05:17 PM
1 Kudo
@hooterville I'm glad that the TV is now reconnected. With regard to the laptop, a couple of other things that might help are checking to see if there are any newer drivers available for the WiFi adapter from the laptop manufacturer's website. One other one might be running troubleshooting on the adapter. I'm on my Mac right now, but I think it's at Start button > Settings > Network & Internet > Status, and then open the Network and Internet settings. There should be something there that says troubleshooting or troubleshooter. If you click on that and run it, it may fix whatever's blocking the laptop from being able to utilize the 5GHz band. With other devices being able to connect to the 5GHz WiFi, it's unlikely that the problem lies in the modem, but rather in the device(s) itself, though I've learned to never say never, as anything's possible, and I've seen things occur with the internet and the devices that use it that I never thought were possible. Hopefully others may have some ideas of things to try as well.
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06-13-2021
11:15 PM
1 Kudo
@hooterville Another thing that might help is to turn off all of the devices connected to the modem. I don't know what your TV is like, but if you can have it forget the prior connection, that would be a plus, then turn it off too. Then unplug the modem, wait at least a minute, then plug it back in. Then, after at least five minutes, which gives the modem a chance to be fully back up and ready, try to connect your TV to it. After that turn your other devices back on, or at least the ones you want on, anyway.
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06-13-2021
10:37 PM
@hooterville The 5GHz band is more temperamental as its range is considerably less than that of the 2.4GHz band. Also, a device has to be able to connect to the 5GHz band, and not all can. Just about all can connect to the 2.4GHz band, however. If a portable device and you know for sure it can utilize the 5GHz band, I would try moving it closer to the modem to see if that helps. If it does, it's definitely a range issue. The HughesNet mobile app also has a signal tester, though I can't remember where it is in the app. You can use it to test the signal strength, but make sure the device you have the app installed on is connected to the same band you want to test for in the area that you're testing. i.e. if you're testing whether the 5GHz signal is good at your TV's location, make sure the device is connected via the 5GHz band and at the location of the TV before running the test. Hope this helps. 🙂
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06-13-2021
03:57 PM
1 Kudo
Half-Life 2 actually runs very well on the Beelink, so I think I'm going to work on downloading the rest of them to it. It's a little bigger than the T6 Pro and a little more involved to switch over, but it's still easy enough. That they run on the Beelink likely means they would run on the T6 Pro as well, but with its storage being less and slower, and with it running hotter than the Beelink, I think I'll stick with the latter. The crazy thing is I bought Portal and Portal 2 in anticipation of getting the Mac, but not doing enough research to know that they wouldn't run on it. Talk about DERP!!! 🤪
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06-12-2021
10:49 PM
@maratsade wrote: I think Mark runs a Windows virtual machine; maybe he'll have pointers. Or you can try your Windows machines. :) Good idea. I'd like to use the Mac, though the idea of messing with the system disk makes me very nervous. Not so much on a Windows machine, though even with that I'd be hesitant. Still, he may have some good ideas. I think I'm going to try a slightly different route, in that I'm going to try installing Steam and the games on my Beelink GK55. It's got the same processor and graphics as the ACEPC T6 Pro, but more RAM and better onboard storage. A 120GB eMMC drive vs a 256GB m.2 SATA SSD. Plus, the Beelink stays a lot cooler. I'm updating the Beelink right now, as I haven't had it connected in a few weeks, and then I'll install Steam and download Half-Life 2. I forgot to add that, with the Beelink I can use my speakers, whereas I'd be relegated to my headset with the T6 Pro, as it has no 3.5mm audio connector.
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06-12-2021
09:08 PM
I'm not really sure. The problem is that it would have to be an ARM version of Windows, and I don't know that it would support Steam, much less the games. It also makes me a bit nervous playing with the system like that. It's just a big headache. The T6 Pro has the Celeron J4125 Processor, 6GB of DDR4 RAM and UHD 600 graphics, so it might be enough to run them. I check the various system requirement sites, but the J4125 isn't listed on any of them. Judging by what they do have, it may be enough. I can always download them and try, or at least one of them.
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06-12-2021
08:43 PM
Though there are a few things I can't do with this Mac that I can with Windows, or at least I have to do some of them in a different, more difficult way, the one thing I absolutely cannot do with this Mac is use my mono laser printer. It's at least 12 years old, with the actual model likely being older than that, and there is no driver for it for Big Sur. Luckily, with having purchased a couple of ACEPC Mini PCs over the last couple of years and with being very active on their forum, including being one of two Moderators, I was invited to test a new model stick PC (T6 Pro), which I received for free. The best thing is, it takes about 90 second to switch over to it so I can print something using Windows 10, and the stick PC is actually quite capable for being so darn small. Two cable moves and that's practically it (monitor and keyboard/mouse). I'll still stick with my Mac for everything else, however. But, in the end, the printing issue is now solved! It's funny how things sometimes end up working out in ways you wouldn't expect. Over two months now. I'm still loving this thing, though I really do wish I could play my few games on it, like the Half-Life and Portal series. I don't know that they would play well on the stick PC, though I could always try. Neither series is very graphics hungry, so maybe.
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06-09-2021
09:56 PM
2 Kudos
@Randy4 You could always use this community for its purpose and ask for help.
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06-08-2021
05:17 PM
1 Kudo
There is some additional info on the following website that may help... https://www.ssl2buy.com/wiki/how-to-fix-neterr_cert_authority_invalid-error-in-chrome
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06-07-2021
04:58 PM
1 Kudo
@tyrrell839 I don't have a Roku, but I imagine that like any streaming done with HughesNet, it's going to vary from location to location due to beam load. It may work well for some, but not so well for others. Keep in mind, however, that streaming is a very data intensive activity, and depending on one's monthly data allotment it may not take much of it to exhaust that data.
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06-04-2021
09:42 PM
1 Kudo
@Tdonatell You may have never physically signed anything, but ordering the service, assent during that call, having it installed and then using it is tantamount to agreement to the contract, though I don't know the technical term of what that kind of agreement is called. Verbal agreement, maybe? I'm not sure. The reps may be able to explain it better. They're on M-F from approximately 9AM to 6PM EST. They usually reply within a working day. You can read through the subscriber agreement here. If you wanted to save it, you can left click at the top left of the large blue "SUBSCRIBER AGREEMENT" at the top, then pull down to the text to highlight all of it. Then left click on that highlighted text and click "print", but instead of actually printing it out at that point, save it as a PDF. You'll then have it saved as a PDF on your computer to read at will. For reference, I'm not a HughesNet employee, nor do I represent them in any fashion. I'm just a long time subscriber.
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06-03-2021
07:10 PM
2 Kudos
@Koser18 wrote: **BLEEP** I forgot about that. Have to get used to SAN = ACCT. Thanks for the reminder. Just in case, you can edit your posts by clicking on the three dots to the upper right of the post. You can then use Paint in Windows or Preview on a Mac to erase or block over the SAN.
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