About GabeU

Hello,  I was supposed to have a tech come today between 11-2 and once again did not show up or call. This is the third time now,   Can you just send me a new modem and I can send the old one back?    Thank you  ... View more

Done! ... View more

eco,   That's great to hear! Please let us know if the issues return.   Thanks, Remy ... View more

Gen6 does throttle when video optimizer is on to around 2.5-3.5Mbps ... View more

I'm curious too! I hope Remy comes back with an answer to that.  ... View more

@rick3829  I'm sure you're in no mood to keep working on this, given your below par experience so far, but give the reps on this site a chance. They're corporate reps, and from what I've seen here, they seem to have more authority and more reach than the email/phone reps. They're not here 24/7, so an answer may not be immediate, but they are very helpful.  I hope things improve for you.  ... View more

@maratsade wrote: Monday’s a holiday, though.  Good point.  ... View more

You may be aggravated, but you should probably read the Subscriber Agreement. It is clearly stated that "All service plan speeds are “up to” and are not guaranteed." All advertisements also use the words "Up to" in their speed descriptions. It's also not HughesNet's fault if you use up all your data and your service is then throttled, being subject to the Fair Access Policy, which is also clearly stated in that Subscriber Agreement and is further explained here.    You have four options... 1. Continue on as is 2. Learn to prioritize your data usage so that you use less 3. Buy data tokens so that when you exhaust your plan data the service won't immediately go into FAP 4. Terminate your service (how long you've had it determines what the Early Termination Fee will be) ... View more

No level of service is guaranteed, nor is there any guarantee that there will never be any issue. There's no law that says the service has to work 100% of the time for you to be able to use VOIP service in an emergency. You might be thinking cell phones allowing you to make a 911 call even if you don't have current cell service through a company.    The speed testing is done to both demonstrate the issue, and to help give info that can point them in the right direction of the cause. It's a part of the initial troubleshooting.    With this said, it appears that Remy is already working with you. However, if your phone is reliant on the service, so you're not able to get the call you're expecting, I'd mention that, or even reach out to Remy via the private message he sent you.  ... View more

It seems to be working again.  I hope there are no plans to discontinue the service. ... View more

The best they're going to be able to do is a sales call review. However, if it's been more than three or four months, that sales call may no longer be available. They don't provide recordings of the sales calls to subscribers.   If that sales call review shows that they did not, in fact, read the disclaimer, or all parts of it, you may have recourse. For reference, near the end of the sales call they read a disclaimer, which contains specifics about the service, including the 24 month commitment, and they then ask if the prospective subscriber agrees to what was read. If "yes", the sign up continues. If "no", the sign up is not completed.   Edit: For reference, you can read the Subscriber Agreement here (on the site maratsade linked to). It lays out the parameters of the service, including in "1.1 SPEED CLAIMS AND DISCLAIMERS."  ... View more

Hey Damian,.........i dont understand that lingo very well, alls i know is that it worked exelent at first....it works perfect on my phone ......would you pm me please  .......... the web site has not changed a thing as far as they say................... its the only highspeed internet availble in our area so we are strapped sorta speak.....it works fine for my wifes work......vpn hospital...................thanks man   rob   ... View more

@bcs001 wrote: There is only one wired ISP covering the whole county and along the loop run/road I live on there are only a limited number of houses so not too much incentive for them. That's the boat I'm in. On the main road, cable stops about a quarter mile from where my road comes into it, and my road is a nearly half mile long dead end with only five houses on it, so there is no incentive whatsoever for them to extend cable that extra quarter mile, then down our road. We have no fiber in my area at all, though if I remember correctly the Verizon access panel at the end of my road is connected to the main office with a fiber backhaul.   Years ago I was working with a Verizon engineer and got enough signatures on a petition to get them to install the necessary equipment in that panel to provide DSL for the immediate area, but by the time I got the petition to them word had come down from on high that, going forward, they were no longer installing new DSL systems and were instead focusing on fiber. If I had done the petition the year prior, or maybe even a couple of months prior, the DSL probably would have happened. ... View more

When the system is first installed it has to go through a commissioning. The installation tech does this. It basically activates the equipment on the system and on your account. The option is there for when an issue happens that requires a recommissioning.    Having said this, recommissioning should ONLY be performed under specific circumstances, and it should ONLY performed when one is instructed to do so by a rep/tech. Doing this when it's not required and hasn't been instructed by a rep/tech can cause all kinds of problems. In the extreme, it can require a tech visit to fix, the cost of which would be borne by the customer, even if they have Express Repair, as it would be an issue that was caused by the customer.    IOW, don't click that button.  ... View more

@mark_shaffer100,   Like @GabeU suggested, you should start your own thread.  The HN reps on this site work with each user individually, and the best way to do that is to have separate threads for each user who needs help.  To start your own thread, go to the Tech Support main page and click the blue button labeled +Start a topic.  Provide as much context as you can and then wait for a rep to get involved with your case, keeping in mind that they're not on 24/7 like the phone reps. ... View more

Even if you do ultimately perform the clean install of Windows, removing whatever that device is, I'd still install Glasswire afterwards, just in case. It will be able to tell you exactly how much data your PC is using, and just what is using it (program, app, device, process, etc.). It's a really handy tool, especially for being free. Unfortunately, it only monitors the data usage for the device on which it's installed rather than all devices on your home network, but it can still be a very useful and helpful tool.   If you do perform the clean install, don't forget to save any important data before doing so. It would also be a good idea to have at least the WiFi driver on hand in case it needs to be installed after the Windows install. This way you'll be able to connect to the net in order to get any other drivers the system may be missing. I would normally recommend saving all of the drivers on the system, but with it currently having an unknown and possibly nefarious one, I wouldn't do so. And if you don't know the Windows Product key, I'd try to glean that from the system as well, just in case. I can usually find it using the Command Prompt method outlined here (I collect mini PCs and do this with all of them). ... View more

Thank you, I will give that a try. ... View more

Hi Remy, Thank you for the Welcome and follow-up. Everything seems to be working fine now. Corinne ... View more

When will you learn the significant and numerous differences between the two services, as well as why Starlink doesn't negate the need for HughesNet?  ... View more

@maratsade wrote: No one likes paparazzi, dude. Give them their privacy! 🤣🤣🤣 Now that's funny!!! 🤣😁🤣 ... View more

" I have to wonder how to get rid of the 8-15 second delay between websites. "   You'd have to change the laws of physics.  ... View more

@JMW24 wrote: Hello again, Internet service seems to be fine now since I reached out for help. Hughes net phone service is having some problems but all else is OK. Many thanks! I would still reach out to Remy, who can run remote diagnostics on your service to see if anything's amiss.  ... View more

10zackt,   Thanks for reaching out! I see this is your first post here. Welcome to the Community! I was able to locate your Hughesnet account through your profile, which is great. I'm able to confirm we've received your payment since this post. Has this payment posted to your bank?   Thanks, Remy ... View more

To second maratsade's suggestion, you should never post your personal info on a public site.  ... View more

It's possible that your computer has been infected through a phishing attempt, giving the 'bad guys' access to it.    Were it me, I'd perform a clean install of Windows, then install all add on programs fresh, not from your backups.  ... View more