About GabeU

@dmnmay    From the looks of it, and this is only going by your testmy results, so I don't know for certain, you're experiencing severe congestion at different times of the day, and especially in the evening.  And I do mean severe.  To go from the 20 or 30 Mbps range to the 200Kbps range is a huge variance.    Much of what you're describing with the streaming fits pretty well with the speeds you're seeing, though that you were able to stream without buffering at 298Kbps, even with fluctuating resolutions that probably made it look awful, is pretty interesting.  With regard to the VDS, though it's mostly supposed to come into play when your service speed is at least 3Mbps or so, as that's around the speed the VDS is supposed to lock your service down to with streaming in order to save data, I've still seen instances of it helping, at least somewhat, when the service speed below that, which is why I often recommend trying it.  One of those "just in case it helps" things.     Hopefully Liz and/or the engineers, if they need to get involved, will be able to see the reason(s) why your speeds are dropping so badly, and then effect some kind of remedy, whatever that may be. ... View more

@CWM030    You can see what devices are and were connected to your modem since the last time it was plugged in here.  This can help to you to determine what it may be that is utilizing your data.   Keep in mind that some devices are still connected when they are "off", and they can still use data.  A very good example is a DirecTV receiver, which can plow through data like there's no tomorrow. ... View more

@BrightEyes92    First, please keep in mind that satellite internet can be quite different from ground based service.  Pages do tend to take longer to open, both because of the much higher latency inherent to satellite internet and the way site servers react to that latency.  Depending on the "size" of the page, they can take many seconds to fully load, and even a number of seconds to just start loading.  Regarding streaming, while there can be buffering, especially in the evenings when the highest number of people are online and, ironically, trying to stream, it shouldn't be so bad that you're having issues even opening the app or site for that streaming.     These things, as well as some others, are the primary reasons that satellite internet is an internet of last resort.     Because of the issues you're experiencing, the first step will be to ensure that you're not having any connection issues.  When looking at the System Control Center of the HughesNet modem, are both boxes at the top of the page green?  If both are green, please proceed to the next step of speed testing, the protocol for which is below.  If either of the two boxes is NOT green, please do not proceed with the speed testing, but rather click on System Status at the top of the page and tell us in a reply what is listed for the State Code (both the number string and the description) in the System Summary box.   ----------------------------------------------------------------------   To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your testmy.net "My Results" page URL with us here. A batch each in the morning, afternoon and evening is the most ideal, but the reps are well aware that not everyone can do this, so please just run a batch when you can. Most important points to remember during this test: -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used) -disable the WiFi in the HT2000W modem while the speed tests are being performed -the testing device should be the ONLY device connected to the HughesNet modem while testing -use the manual 25MB size download test file -if testing upload instead of download, use the manual 4MB size upload test file -space each test in the batch at least 5 minutes apart -post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername For a more in depth guide on running the tests, please see this site. The Reps are on M-F from approximately 9AM to 6PM EST. They will be the ones to address your speed issues, but they will need these tests to do so. If you don't know how to disable the WiFi in the HT2000W modem, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest). ... View more

@dmnmay    I don't know that it will, but in the slight chance it might make a difference with the streaming, even if only for at least some of the time, try turning off or snoozing the Video Data Saver. ... View more

@bcs001 wrote: Is the community seeing this kind of issue where the downloads are strong (40-45 mbps) but uploads are 0.1 - 0.3 mbps? I get very similar results using three differernt speedtest sites/apps, both hardwired and over my WiFi. When it comes to speed issues, what we normally see on here is has to do with download speed, but it's not often where we see a situation in which download is speed is good, or even great, but the upload speed is not.  I wouldn't say it's exceedingly rare, but it's not often seen.     Hopefully the'll be able to effect a remedy. ... View more

@kitnbob wrote: @GabeU wrote:     I hope it continues.  🙂 Hey Gabe, Why are most of your posts ending with  "🙂" ? Isn't that an ASCII hard carriage return? Hope ya find this in MSN inbox It's just something I learned how to do a few months back and have been using it, probably too often.     If you press Win + .  you'll see a bunch of options.  ... View more

@maratsade wrote: " The rep did tell me they were launching a new satellite sometime near March."   It will be sometime in 2022. I had a feeling that might be coming, as in the launch date being pushed back.  The pandemic is affecting everything.   ... View more

@Liz    Ironically enough, not only does the forwarding appear to still be working, but your reply here is the first Community notification email I've received in quite some time.     I hope it continues.  🙂 ... View more

@JD3    I would be sure to run the download tests with the multithreaded option turned Off, like you've been doing with your upload tests.  Though multithreaded tests can be beneficial in many testing scenarios, it tends to skew the results of satellite internet.  The engineers will likely want the default, non multithreaded test results, so it would be a good idea to change to such going forward.   You can turn multithreading off by clicking on the multithread option at the top of the page.  When off, it should say "Multithread off". ... View more

Yep, it's the weekend.  SMH.   ... View more

@MarkJFine wrote: Some would argue that the demand that steaming taxes the overall system is the actual reason for the congestion, so it's a self-destroying prophesy...   Did I say that out loud? Yep.  LOL.   For months I've been trying to think of the term used to describe this situation, as in the problem being caused by the action itself.  I think "self destroying prophesy" pretty much hits the nail on the head. ... View more

@carolynruth wrote: To the customers who have no other internet companies available, they are a parasite. So one of the only two services that provide internet access to the people who terrestrial services don't think enough of to bother with is a parasite?  Yeah, that makes a lot of sense.   If satellite internet didn't exist, what would you do then?  Move?     Considering geostationary satellite internet is by far the most expensive form of internet to provide, per capita, I'd say they're doing better than what the others don't provide at all.      On a side note, most of the problems people have with this type of service are related to streaming.  Part of the problem is congestion and the other part is something that is completely out of their control... latency.  Thankfully, streaming is not a necessity, and if visual entertainment is that important there is always satellite TV.     @carolynruth wrote: Other companies, such as Spectrum, have grown and rise to this chalenge. You may want to research the differences between the services and why Spectrum and those like it can easily "rise to the challenge", unlike HughesNet. ... View more

@Oletrapper    I've had the same HughesNet email address for a number of years now.  I also have another that I created about three years ago.  No spam here.  No one sold my addresses.    I think jumping to the conclusion that your email addresses have been sold by HughesNet is a tad bit ridiculous.  Had you bothered to do any amount of research you would have found this, which took about twenty seconds to find.     https://community.hughesnet.com/t5/Tech-Support/Spam-emails/m-p/130134/highlight/true#M87328   Lastly, choosing to mock not only HughesNet employees, but those who selflessly take time out of their day in order to help others, is quite low. ... View more

@bcs001    Unfortunately, the tech support offered in this community is primarily for residential subscribers.  What the reps here can help with is limited when it comes to business accounts, and it's very unlikely that they'll be able to help with any of the stated issues you're experiencing.  However, you can still get help by calling HughesNet's Business Tech Support at 800-347-3272.   Regarding the WiFi calling, because of the various methods used by HughesNet to help mitigate the problems caused by the high latency inherent to geostationary satellite internet, HughesNet doesn't support it.  That doesn't mean that no one can get it to work, but only that it's not supported.  Still, Business Tech Support may have some suggestions. ... View more

@tor2ga    1.  The signal must be adequate for the tech to be able to activate the installation.  If your signal strength was that low at the beginning the tech would not have been able to complete your installation and you would not have had any service at all.     2.  If this were a "scam to make a few extra bucks" you'd see other instances of it on this support community. ... View more

@Amanda    Yep!  As of this evening, both automatic forwarding from hughes to MSN and direct emails from hughes to MSN are working.  🙂   Now, if there were only some Community Notifications to forward.  😁 ... View more

@IHaveABuffCat    The problem may very well be your HT2000W modem, from the sound of it.  Unfortunately, the reps here won't be back on until Monday.  When they're back they'll likely want to run remote diagnostics on your HughesNet equipment, so please be sure to leave your modem plugged in during the day for them to be able to do so.   They also may need to get some personal info, such as account number or phone number, in order to locate your HughesNet account, but if they do they'll ask for it to be sent via private message, for which they normally provide a link.     With this said, if you'd rather not wait until Monday you can call HughesNet tech support at 866-347-3292.  However, if you are able to wait, I recommend letting the HughesNet reps here help you.  If it is the modem they should be able to get a replacement out to you pretty quickly.  🙂 ... View more

@martiwaller    I don't believe there's a "best" cordless phone to use with HughesNet Voice.  Any decent cordless phone should work.     The problem may not be tied to the cordless phone.     If you havne't already, I would try power cycling your HughesNet equipment.  To do so...   1.  Unplug the HughesNet Voice unit and the HughesNet modem from the power outlet(s). 2.  After waiting for at least one minute, plug the HughesNet modem back in. 3.  After waiting for at least five minutes, which will give the modem time to be fully back up and ready, plug the HughesNet Voice unit back in.   4.  After waiting a couple of minutes, which will give the Voice unit time to be fully back up and ready, try a call to see if it works any better.   I'd also make sure that all cables are securely inserted in place and that the coax cable to the back of the HughesNet modem is at least finger tight.  It doesn't need to be tighter than this, but it shouldn't be loose.   If this doesn't help, please definitely let us know so that a HughesNet rep can do what they need to do to get your system working properly. ... View more

@Amanda    Thank you for the updated info.  I certainly appreciate it.  🙂 ... View more