About GabeU

@Daryleb87    It sounds like there may be something going on with your equipment, as in an equipment issue or a dish aiming issue.  The fact that your monthly data hasn't yet reset suggests this even more, as anything having to do with data, including the monthly reset, is modem dependant, and if the modem can't communicate with the system the reset won't happen.     Something to try, and preferably with a device that is connected to the HughesNet modem via LAN cable rather than WiFi, can you get to the following modem page?   www.systemcontrolcenter.com or http://192.168.0.1/#!/usage   If you can get to that page, click on the System Status box at the top of the page, and on the new page locate the "State Code" in the System Summary box at the top of the page.  What State Code is showing?   Also, on the same page, locate the Satellite Receive Signal Strength in the WAN Info box at the bottom left.  What is showing for the signal strength? ... View more

@Deefresh    We need more info.   If you're experiencing an issue, please describe it.   ... View more

@Liz123    If you simply want to cancel, you need to call 866-347-3292 to do so.  The service comes with a 24 month commitment.  The Early Termination Fee schedule is $400 for the first 90 days after activation and $15 less per month thereafter.  The leased equipment (modem, modem power pack and radio from the dish) must also be returned within 45 days of service termination in order to avoid a non returned equipment fee ($100 for modem and power pack and $200 for the radio ($300 total)).   If, however, you'd like to troubleshoot the issue to see if anything can be done to improve it, please start a new topic, which you can do here.  If you are NOT out of plan data and the two boxes at the top of this modem page are green, you should start by running some speed tests as outlined in these instructions.  Please be sure to read the instructions thoroughly before running the tests to ensure they are properly run.  After you've run a few tests, you can start the new topic and include your testmy.net "My Results" page URL so the test results can be viewed.   The HughesNet reps are on M-F from approximately 9AM to 6PM EST.  They will be the ones to help you, but they will need some speed test results in order to do so. ... View more

@Jqpixley wrote: I have plugged my modem up the new one  Can you clarify what you mean by this?  What is "my modem" referring to, and what is "the new one"?     @Jqpixley wrote: and tried to reset it the light comes on but that's just about it every now and then the all the other lights come on but I can't seem to connect to Wi-Fi How did you "reset" the device?  Is this something you were advised to do by customer support?     What light is it you're referring to that comes on, and on what unit/device? ... View more

@LowHugh88 wrote: I appreciate all the help.  Any way to get around the speed test requirement to be connected with a LAN cable?  Doesn't seem to provide an alternative for an iPad or iPhone.  Even a lot of new laptops don't have a Ethernet port anymore...  as a comparison for the "WiFi", I get 12Mbps from my cellular connection and .4 Mbps on Hughes - this using fast.com... When troubleshooting, tests run via LAN cable give baseline speed results, whereas tests run via WiFi introduce a possible problem source into the mix.  It's the baseline speed results that HughesNet first needs to know the true speed of one's service at the times the tests are run.   Fast.com mimics streaming, which its designed to do.  Because of this, you'll never see HughesNet results higher than ~3Mbps when testing on fast.com unless the Video Data Saver is disabled.  Still, when troubleshooting speed issues testmy.net needs to be used. ... View more

@LowHugh88    I'm not familiar with how downloading items from those services works, but if it's anything like streaming, the problem could very well be due to the combination latency and congestion, with the latter being higher than it normally would due to so many more people being home and online, taxing the system.     Another problem could be your service speed, though even with adequate service speed what's mentioned above may still be the problem.  If you haven't already, I would run a few speed tests to ensure your overall speed is adequate.  The instructions for the speed tests are here.  Please be sure to read the instructions thoroughly before running the tests to ensure that they are run properly.  Then, after running a few tests, post your testmy.net "My Results" page URL into a reply so the results can be viewed.     ------------------------------------------------------------   On a separate note, just in case, a few of us here use PlayOn Cloud to get around streaming issues that can occur, such as buffering and possibly what you're seeing.  You download with PlayOn Cloud as well, but you're downloading an mp4 of the chosen item, and you can then watch that mp4 on any device that can play them, which is most devices these days, including Smart TVs.  You can also schedule the downloads to be late at night, when the system is the least congested.  You choose the item and PlayOn Cloud streams it for you to their server in "the cloud", then converts that item to the aforementioned mp4, which you then download, either automatically, manually or by scheduling.  Because they're streaming it for you, and because you watch it from a downloaded file, which you can keep forever, there's no buffering.  It's just an idea as an alternate.  If you have any questions about PlayOn Cloud, feel free to ask (maratsade uses it too).  And no, I don't work for them.  I've just used it for the last year or so and it's worked well.   ... View more

@megcul wrote: Wow, that was a rather rude reply. Which one? ... View more

@brandyakers29    Is the problem resolved?  There was evidently some type of issue earlier that was affecting at least some people, but it's since been remedied. ... View more