About GabeU

@morrisondynasty    If it's ultimately determined that the sales call from the HughesNet reseller is not available, or if it is and it doesn't show anything regarding "IT Please", I would, just as a precaution, call your financial institution and have a new card issued, if you haven't already done so.  Or, you could even do so regardless of what's found.     The way I would do it is to call and have it replaced after I made my new payment and the payment was completed, the latter of which usually happens at least a few days after the payment is initially made.  This way you've got time for the new card to come in before the next month's payment is due, as cards can take a few weeks to arrive, though how long really depends on the financial institution issuing the card.  And this would also avoid having to use a card, even temporarily, that you don't want to have to use for a HughesNet payment. ... View more

@morrisondynasty    I've no doubt that HughesNet will do what they can to look into this for you.  HughesNet only has a few extra things they offer with their service, and the company/charge you're seeing is not one of them, or at least not that I've ever seen.     The closest extra they offer is "Home Tech Support", which is by a 3rd party company (Sutherland).    @Liz  @Damian  ... View more

When we were kids, my grandparents always had Andes Mints, as well as a glass tray of assorted nuts, ready for myself and my brother when we would visit.  I looked forward to it the instant my folks would say we were going to visit them.  :)     ... View more

@Zz68 wrote: Started having the very same issue this morning. When I go to system control center I get the same code. Help! To get help for your issue, please start a new topic, which you can do here.  This will keep your issue separate and allow you to get individualized help.     Edit:  You already did so, so please disregard this reply.   ... View more

@morrisondynasty wrote: One I saw that was “untrustworthy provider” by a lady named Elizabeth. Her situation is very similar to mine. There were other too While that's true, you'll notice that the person never replied to the rep's help.  It's anyone's guess as to what actually happened, or if it even had anything to do with HughesNet at all. ... View more

@morrisondynasty wrote: It was definitely Hughes Net. Unfortunately reading through some of the other posts I’ve seen the same has happened to other people which worries me. Where?   ... View more

@lori4god    A State Code of 12.7.2 corresponds to an uplink issue.  Normally something like this is caused by bad weather at the gateway, but when that happens it should be short lived.  Being that it's still going on it's unlikely that weather is the issue, though only a rep can say for sure.  Plus, a gateway issue usually affects a noticeable number of people, and that's apparently not the case, judging by the posts on this community.     At this point, it's likely that the reps will have to help you.  Damian, a HughesNet rep, may still be on this evening, but it's more likely that you won't hear from a rep until tomorrow.  If you don't want to wait that long you have the option of calling 866-347-3292 and talking to a phone rep.  Either way, though, I'll tag a rep so that they'll be sure to see this thread and reply.    I'd be sure to leave your HughesNet modem plugged in, if you don't already, so that the reps will be able to run remote diagnostics on your HughesNet equipment in order to help them determine what's going on.      @Liz  @Damian  ... View more

@yamilking wrote: My understanding of data usage is from my cell phone usage ~~ that as long as I was connected to WiFi, I was NOT using data.  Today, I received a phone call from HughesNet to an email survey in which I expressed dissatisfaction with HughesNet service ~~ specifically frequent loss of WiFi connection.  I was shocked at what I learned ~~ that I used up my 20 GB/month allowance and as a result my speed decreased to less than 2 MB/sec causing the frequent loss of WiFi.  I was also shocked to learn that w/ HughesNet I consume data while WiFi connected.    WiFi is nothing more than a connection method.  It's the wireless alternative to a direct LAN (Ethernet) cable connection.  Any internet activity performed while using a device that is connected to the HughesNet modem via WiFi will use your HughesNet data, just like if the device were connected to the HughesNet modem via LAN cable.   With this said, though I'm sure the sales call review Liz is working on will cover whether the high speed data cap was explained to you, it may not include any discussions concerning WiFi, or a lack thereof, as the sales reps aren't responsible for explaining how WiFi works or that using devices connected via WiFi use internet data. ... View more

@sli-er_15    At this point about the only thing you can try is power cycling the modem, which means unplugging it at the outlet, waiting for at least 30 seconds, then plugging it back in.  After waiting for at least five minutes, try the net again.   Other than this, the reps will likely have to help.  I'm not sure if they're off tomorrow due to Presidents Day.   Hopefully the modem hasn't gone bad, as I don't believe HughesNet has replacements anymore (I could be wrong), and no used 7000 series modems that people sell on various websites can be commissioned.   ... View more

@WildcatHollow    Are you sure the country you're trying to call is one that's included with the plan?     Unfortunately, though, the list of countries isn't working.  They need to fix this.  :(     @Liz   Edit:  Found another list of the countries in the FAQs.  :)   ... View more

Though this isn't a fix and it helps no one right now, I would make the recommendation that people create at least a backup email with one of the free providers, like Gmail, Yahoo Mail or Outlook, then gradually migrate to using such.  It's also good to have such due to the inability to take your HughesNet email with you if you leave the service, unlike those free emails mentioned, which you can continue to use no matter what ISP you're with.     Also, ISP provided email is gradually going by the wayside.  I don't know that HughesNet has any plans to close their email service, but it wouldn't surprise me if this happens sometime in the future.  Actually, I expect it to eventually happen.    Again, this doesn't help with the current situation, but it's something to think about. ... View more

@JJRHN wrote: Why would you close it down when every response I get from you is the engineers are working on it… Not “it’s been fixed.” I feel this will never be resolved and I am waiting for an LTE local Internet option to become available. It's likely that she closed the thread, or at least meant to, because there is nothing that can be further gained from the thread remaining open.  Long open threads that don't have consistent, active dialog about the original issue tend to attract unwanted attention, so they close them after a while.  It's not that she was disregarding your issue, nor that of others who are still experiencing the same, and I have no doubt that, from your lack of reply to her prior post, Liz assumed that you're still experiencing such.   At this point the only thing that can be done is waiting for the engineers to come up with a fix.  When that fix will be is only known to them at this point, if anyone.     It's an unfortunate situation for all who are dealing with it.  :( ... View more

@Babkat    It's really entirely up to the user.  Some people choose to use 3rd party routers for the additional options it can give them, depending on the model, of course, or the increased range, again being dependant on the model.  Others are fine with the HT2000W's built in WiFi.  It's really a "to each his/her own" type thing.  I prefer the built in WiFi due to having a small house and not really needing the additional options a separate router might afford.     When people use a 3rd party router the WiFi in the HT2000W is manually disabled so as to not have the two sources interfering with each other, and pretty much all of the WiFi related aspects are then controlled by the router and however you set it up.  There would still be a few things that could only be controlled by the HT2000W modem, similar to any other ISP's modem with which you would connect a router.     I was primarily asking about a router to make sure one way or the other, as if you were using a router it would be another unit whose DNS cache would have have to be cleared.   Lastly, for those experiencing range issues in a specific area of their home, HughesNet does offer a WiFi booster that works with the HT2000W modem and which extends the range in a particular direction, but for a general range increase, and the better options it offers, I would always recommend a 3rd party router.    ... View more

@Babkat    To clear the DNS cache in both the computer and the HughesNet modem, shut the computer down, then unplug the modem.  Wait for at least thirty seconds, then plug the modem back in.  After the modem is plugged back in, wait for at least five minutes, then start the computer.  At this point the DNS cache will be cleared and refreshed for both.     BTW, just for clarity, are you using a 3rd party router with the HughesNet HT2000W modem?      Edit:  If at any time you want to clear the DNS cache in only the computer, you can do so via the command prompt using "ipconfig /flushdns", without the quotes.  When trying to solve a problem like this, though, it's best to clear the DNS cache from both the computer and modem. ... View more

@MarkJFine wrote: Changed both distances to output both km and miles. Heck, I didn't even see that.  I should have paid better attention.   The distance difference is two miles.  :p ... View more

@MarkJFine wrote: 50 out of 95,000 or so isn't going to be a big change... 0.05% Thought it's 50 miles away from me, it's just slightly south of due east, so it's actually pretty much on the same distance arc from the satellite.  I'd be surprised if the actual difference in distance to the satellite was more than five miles. ... View more

What's interesting is that the the latency calculation is the same for both my actual location and my browser calculated location, which is about 50 miles from here.  It's 50 miles away, but pretty much the same distance from the satellite as my actual location, so it makes sense.    I expected it to be more off, as my browser generated location isn't usually this close.   ... View more

@Babkat wrote:   I can periodically get as far as the home page loading but it never fully loads. If I try to navigate anywhere else, it just fails.  That's actually somewhat telling, or at least I think it is, though I'm not very versed in the whole network thing.  It makes me wonder if the problem is somewhere along the connection path, as in one or more of the providers along the way.  Century Link, for example, seems to be popping up a lot over the last couple of years when people are having connection issues, whatever they may be, to specific sites, and because the route to the destination depends on the subscriber's gateway, and its location, only some may be affected.   Again, I'm not very versed in this kind of thing, but maybe Mark or Corrosive has an idea as to whether this could be the problem, or at least a contributor to it.   Edit:  I should have read the rest of the thread before posting, as I see that Mark has already touched on this possibility...   "Seems that there are some really horrendous routes being generated to Github somewhere, and by somewhere, I probably know where (not HN tho)." ... View more

@Babkat    I don't know if this will help, but you might want to try a public DNS server, like Google, Cloudflare or OpenDNS.  I use Google's (both IPv4 and IPv6) and I have no trouble accessing github.   ... View more

@MarkJFine wrote: I have a Denon receiver in my office  Nice.   ... View more

@larramendy1 wrote: I'm wondering how they get away with this and how many others experience the same situation? They don't "get away with this", as it's not a common problem.  In fact, in my four years on the support community you're the very first person I've ever seen with this issue.     Are you not able to open any web pages at all while in FAP?  Are your devices connected via LAN cable or WiFi, or even both?     Do the HughesNet Usage Meter or the Mobile app still connect and work while in FAP?  If so, you should be able to buy tokens through them.  Still, you shouldn't have to buy tokens just to have access while in FAP, as you should still have it.    A rep will likely reply to help you. ... View more

When I was growing up we had an old cabinet tube radio.  The thing was huge.  And though I highly doubt it could really pick up some of the stations it showed on the dial, with many of them being in Europe, it could definitely get stations that weren't in our area.  Comparing it to others, I'm relatively sure it was from the 1930s, though I can't say that with certainty.     I still listen to local FM stations sometimes when I'm driving, but more often than not I have it on a classic rock satellite station.     I don't think I've had my stereo on in the last three years.  It's not even plugged in.  :p  ... View more

@maratsade wrote: That's the way I understood it, but Gabe was right to make sure we were clear about what you meant.     Pawkiki wrote: People in my home... did I not use the right term?? Yep. Just making sure. ... View more

@grungerock83 wrote: When I attempt turn wifi on a device, I get a message saying I need to sign in on the login page. The login page won't load, only gives an error message.   Are you referring to inputting the WiFi password?  If not, can you describe the login page you're seeing?  Even better, could you provide a snapshot of it?    Also, was it a phone rep who told you to reset the modem?    If you have a LAN cable connected device, are you able to access this modem page?  If so, what are you seeing for both the State Code in the System Summary box near the top and the Satellite Receive Signal Strength in the Wan Info box on the bottom left?   ... View more