@BrightEyes92 First, please keep in mind that satellite internet can be quite different from ground based service. Pages do tend to take longer to open, both because of the much higher latency inherent to satellite internet and the way site servers react to that latency. Depending on the "size" of the page, they can take many seconds to fully load, and even a number of seconds to just start loading. Regarding streaming, while there can be buffering, especially in the evenings when the highest number of people are online and, ironically, trying to stream, it shouldn't be so bad that you're having issues even opening the app or site for that streaming. These things, as well as some others, are the primary reasons that satellite internet is an internet of last resort. Because of the issues you're experiencing, the first step will be to ensure that you're not having any connection issues. When looking at the System Control Center of the HughesNet modem, are both boxes at the top of the page green? If both are green, please proceed to the next step of speed testing, the protocol for which is below. If either of the two boxes is NOT green, please do not proceed with the speed testing, but rather click on System Status at the top of the page and tell us in a reply what is listed for the State Code (both the number string and the description) in the System Summary box. ---------------------------------------------------------------------- To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your testmy.net "My Results" page URL with us here. A batch each in the morning, afternoon and evening is the most ideal, but the reps are well aware that not everyone can do this, so please just run a batch when you can. Most important points to remember during this test: -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used) -disable the WiFi in the HT2000W modem while the speed tests are being performed -the testing device should be the ONLY device connected to the HughesNet modem while testing -use the manual 25MB size download test file -if testing upload instead of download, use the manual 4MB size upload test file -space each test in the batch at least 5 minutes apart -post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername For a more in depth guide on running the tests, please see this site. The Reps are on M-F from approximately 9AM to 6PM EST. They will be the ones to address your speed issues, but they will need these tests to do so. If you don't know how to disable the WiFi in the HT2000W modem, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).
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