About GabeU

Keep in mind that, unless sending a paper check or money order is the only option, you can still log into your account at any time, check your current billing, and make an electronic payment. You can do it with a credit card, debit card or e-check. Having paper billing doesn't mean you can't make your payment online. You can set up reminders as well, for which an email is sent every month. During my entire 16+ years with DirecWay/HughesNet I had paper billing, never signing up for automatic billing, yet I paid online from the very beginning, never once sending a payment through the mail.   It's just a thought. ... View more

@chrisj wrote: I also had not rec'd my bills for payment due in May or June.  I pay a 5.00 a month charge to receive a paper bill.  I did not upgrade to gen 6.  I emailed support and never rec'd a response.  About a week later I rec'd a paper bill for payment due in May.  I have since already paid the amount due for June billing.  I have no place to check for paper billing on the on-line account.  I am waiting to see if I get my July bill. It would be best for you to start a new topic in order to keep your issue separate from the OP's.  ... View more

@JMW24 wrote: Hello again, Internet service seems to be fine now since I reached out for help. Hughes net phone service is having some problems but all else is OK. Many thanks! I would still reach out to Remy, who can run remote diagnostics on your service to see if anything's amiss.  ... View more

He means via Ethernet cable instead of WiFi.    What I would try is unplugging the modem, and your router if you use one, then turn all devices that use HughesNet off. Then plug the modem back in, wait a few minutes, then your router, then wait a few minutes, then turn on a single device and try connecting to the SCC. The idea behind this is to clear the DNS in case there's a bad entry, which can propagate through all of your devices.  ... View more

The only thing you can do personally is to try power cycling the modem, though with this kind of issue I don't know that it will help. To do so, unplug the modem, wait a minute, then plug it back in. Then wait a few minutes to give it a chance to be fully back up and running. It might also be a good idea to ensure that the coax cable connection at the back of the modem is at least finger tight. It doesn't need to be tool tightened, but it shouldn't be loose.    Chances are there's an aiming issue or some kind of cable issue. The reps can run remote diagnostics to see if they can tell what's going on. Hopefully you'll hear from one of them soon.    If you don't want to wait for a rep here to reply, you can try calling the customer service line, at 866-347-3292. ... View more

Are you sure the money isn't just on a temporary hold from your bank account? Electronic payments are often a two step process. First, a company sends through a request to the account for a hold for the specific amount of funds. When that request is made, the specific amount is then held from the account balance. The money is still there, it's just now not a part of the available balance. The money is held aside in lieu of the second step, which is the confirmation, or actual request for the money transfer from the account to said company. Within a few days (or sooner), said company performs that second step, requesting the actual transfer of those funds, at which point the money that was on hold is released to said company as the payment.   So, it's possible that HughesNet has sent out that first 'hold' request, but not yet the actual request for the fund transfer.    This is just a guess. If you're a new customer and didn't specifically request manual payment, payments are automatically withdrawn from the account you set the service up with.  ... View more

You should edit your post to remove your SAN. That should NEVER be posted in public.  ... View more

It could very well be a stone bunny! 🐰 ... View more

To second maratsade's suggestion, you should never post your personal info on a public site.  ... View more

It's possible that your computer has been infected through a phishing attempt, giving the 'bad guys' access to it.    Were it me, I'd perform a clean install of Windows, then install all add on programs fresh, not from your backups.  ... View more

There's nothing shady about it. Not all service plans are available in all areas. It's based on individual beam/gateway system load. Most people don't spend hundreds on data tokens, and the fact that you were doing so is likely why a higher department made an exception and offered a plan normally not available in your service area.   It's not HughesNet's fault that you use so much data.  ... View more

Hopefully you'll see something from one of the reps on here by tomorrow, as they're off during the weekends.   While adjusting it yourself might be tempting, it's actually very easy to make it worse, and that's coming from someone who did just that. Back in around 2017 or 2018, when I had Gen4, my signal was a bit lower than it had been when it was first installed. And by a bit I mean maybe three or four, not anything major and nothing that would cause any problems. But being adventuresome and probably a little bored and the time, and being mechanically inclined, I figured I'd go out and fine tune it. And mine was on a pole in my yard, not on the roof. The first adjustment completely threw it off the satellite, and it took about three hours of fiddling with it to finally find it again. Even worse, the signal was lower than before I started messing with it. Thankfully, I didn't screw it up so badly that a tech was needed to fix it, but the lesson was definitely learned. 🤣 ... View more

If you have satellite TV, and the receiver had been connected to HughesNet, you may want to consider severing that connection as well, especially if it's DirecTV. Their receivers will sometimes use your internet to update various aspects of the system, including the Guide and pre-downloaded films, as if it's available, they'd rather use your bandwidth than their own.  ... View more

On a separate note, if you're planning to use a 3rd party router with the service, and you'll be using that router's WiFi rather than the HughesNet modem's built in WiFi, it would be a good idea to disable the WiFi transmission from the HughesNet modem so that it doesn't interfere with the WiFi from the router. ... View more

@Rooroo13    You should start your own topic, then wait for a rep to reply. ... View more

If you're looking for help, you're in the right place to get it, as this is a support community, though you didn't really ask for any, nor describe the problems you're experiencing.   If you're just looking to critique the service, social media is that way. -------------------->>>> ... View more

Hopefully a rep will reply soon to help.  ... View more

If you have one to try it on, does Prime Video work when you try it with the browser on your computer?    As for the latency (ping), it's normally somewhere between 600ms - 650ms with geostationary satellite internet service like HughesNet. If you know how to, and again if you have one, I'd try testing the ping rate with your computer. Speedtest.net can often give odd results with HughesNet. The recommended speed site to use for HughesNet is testmy.net, but the latency results with that site can often be way out of whack as well. ... View more

It sounds more like you're experiencing issues not typical to the service.Hopefully a rep will reply soon to help.    Regarding the streaming, it's not that people can't stream during peak hours, but rather only that it can be more problematic during that time. With that said, if you just got service you're probably on Gen 6, which won't really see a whole lot of congestion for a while to come. One thing you've got to remember is that, while you can stream with it, it's not really meant for streaming in the way that ground based services are, primarily because of the amount of high speed data you get before the speed is decreased. Ground based services don't have to deal with the constraints of a finite throughput, as they can easily expand the network, while geostationary satellite internet does, hence the high speed data limits, which basically makes people prioritize their online activities. Not as much as it used to, as the new system has a higher throughput than both the Jupiter 1 and Jupiter 2 (Gen 4 & Gen 5) systems combined, but that finite throughput is still there. ... View more

Turn based games work fine. However, some games services may detect the high system latency, causing problems with signing into them.   The high latency combined with system congestion can negatively affect streaming, especially in the evenings, when system congestion is at its highest, though whether it does, and how much, varies. With this said, it will likely be quite some time before the new system (Gen 6 / Jupiter 3) sees any noticeable levels of congestion.   Latency with HughesNet is typically in the 600-650ms range. The distance the signal travels is the main reason, being around 90,000 miles or so for the four legs of the signal's trip from and back to your home, though the ground based infrastructure adds a little as well. ... View more

@shadowwalker.20 wrote: I was looking at a sample that explaines your bill Ah, okay. Your invoices won't show anything about a gift card. Once the second paid bill is available to download, I'd download them both and then follow the submission instructions about uploading them.  ... View more

@shadowwalker.20    Just out of curiosity, what's the web address of the page where you're seeing the sample invoice with the gift card on it? The reason I ask is that, as far as I know, this isn't necessary. Just the two paid invoices uploaded.  ... View more