About GabeU

@Danny89 wrote:   Is it possible that there is a "progressive" throttle, or heavy users get throttled harder? I've wondered that as my upload speed is great I don't believe that heavier users get throttled any more than anyone else, but the system does prioritize different types of traffic during peak usage periods.  I don't know if it's done individually or as a whole, though.  When one is subject to FAP (Fair Access Policy), like you are now, I don't know if that optimization still applies.  You can read a bit about how it works here, though the description of what they do is fairly basic.       That you're seeing Web Acceleration issues, though, is a bit troubling, as it may be indicative of some type of problem.  Perhaps an equipment issue, or even an aiming issue.  The reps can run remote diagnostics to see if anything's amiss.  So they can do this, it would be a good idea to leave your modem plugged in if you normally don't do so.  It could just be a temporary issue at the gateway, but they'll still likely want to run the remote diagnostics to be sure.  It's doubtful that it's being caused by bad weather, though, as bad weather usually causes total, though temporary, loss of service.     ---------------------------------------------------------------------------------   When it comes to the speed testing, I would use the manual 3MB test file for download tests that you run while you are still subject to FAP.  The 25MB test size will be overkill, and may even take so long to run that the test times out.  So, just for the tests you run while subject to FAP, it would be better to use the manual 3MB test file.  However, if the test ends up completing, then automatically retests using a larger file size, you should switch to using the manual 6MB test file.  This is unlikely to happen with your FAP speeds being so low, but just in case.   When you are no longer subject to FAP, however, please be sure to use the manual 25MB test file for download tests, as is shown in the instructions for speed testing that maratsade linked to.   ... View more

Though I don't use it on a regular basis, and even when I do it's just for fun, I should try it on Raspbian with my Raspberry Pi 3 B+.  It's Debian based, so it should work.      A few years back another member had written a Status Meter for his Linux based system, though I can't recall if he released it to anyone else.  I do remember that it was a work in progress and, at least at the point, it was very basic, only giving the current data amounts.  Unfortunately, all of his posts have since been removed, so there's no way to see it, nor if there was a link to the program. ... View more

@Danny89 wrote: I got ALB after J2 on mine Your Gateway is in Albuquerque.     Knowing where your Gateway is can also be helpful if you have a temporary service interruption, as you can check to see if Albuquerque is experiencing bad weather, as bad weather at your Gateway can affect your service in the same way as bad weather at your own location.  Well, you can check it if you have alternate means, that is, like a cell phone or something.    Weather disruption at the Gateway doesn't happen as often, as their signal and dish are much more powerful that what you have at your home, but it does happen. ... View more

@Danny89 wrote: How do I find out where my gateway is?   What do you see listed for the three letters after the J1 or J2 in your IP Gateway Association State on this page, like in the following example, which shows ROS?     ... View more

@Danny89 wrote: Should I have it use the default testing center? Im in North Carolina, and it's using a server in Dallas  The testing server in Dallas is fine.  It's likely that testmy is either connecting you to the testing server that's closest to your Gateway, or it uses the Dallas server by default.  I can't remember which, but either way, the Dallas server is fine.  :) ... View more

@Kramhug    At this point, more tests will be needed, as they need to be run a specific way.     When you run the speed tests, please be sure to use the Manual 25MB test size for download tests and the Manual 4MB test size for upload tests, which you can find on the testmy site under the Download Test and Upload Test headers, respectively (i.e. click on Download Test, and then click 25MB under Manual Test Size, and the same for Upload Test, though the 4MB size).  The priority is the download tests, so those are what you should concentrate on.  You can run upload tests if you like, but you don't need to run that many of them in comparison.         Please also be sure to run a batch of 3-5 tests, with each test spaced at least five minutes apart, and you should run a batch at different times of the day.  Preferably a batch in the morning, a batch in the afternoon and a batch in the evening, but they know not everyone can do that.  The most important thing is to get at least a couple of batches in.     Also, are you running the tests with a device that is connected via WiFi or with a device that is connected via LAN cable, and if the latter, have you disabled the WiFi in the modem while running the tests?  If you are running the tests with a device that is connected via WiFi, please use a device that is connected via LAN cable, and if you don't know how to disable the WiFi while running the tests, please let us know so we can explain how to do so.    Though it may seem a bit of a pain to have to run the tests in this specific manner, it is for good reason, as it helps to eliminate possible causes and gives needed info.     ------------------------------------------------------------------------------------------------------------------------   Regarding the videos buffering, have you tried turning off (or pausing), the Video Data Saver?  The method you are using to watch the videos can have an effect on how well they play, as well.  What device they're played on, whether via WiFi or LAN cable, whether directly from a website or via an application (i.e. Youtube on your computer or Netflix on your TV), etc.  Knowing what the video service is (Youtube website, Netflix, Amazon Prime, Hulu, etc), and what device you're trying to play the videos on would also help. ... View more

@Reggie    Though I did see your question shortly after you posted it, I'm not familiar with this issue, nor what would fix it, though one thing you could try is reinstalling the driver, even if it's a driver that's automatically installed by Windows 10 (if W10 is what you have).     If that doesn't help, I would repost this question in the "Third Party Products" section.  Doing so may help to get more replies, including from reps who many know the answer. ... View more

      The last Facebook result was after starting to open Facebook, closing the page, then starting again, so some of that speed probably came from a bit already in the cache.    I noticed that what happened with the last TMN result started happening around the same time as the Facebook issue.  The test will start and move a little, then stick at a certain point in its progress.  After some time, it will all of a sudden slingshot to the end, and very quickly.  Often times I deleted those results, as I considered them faulty and inaccurate, but I'm going to start keeping them and posting them as they are, as maybe they're more accurate than I thought.  But, with that said, I've tried opening web pages while the test progress is stuck and they open just fine, which really doesn't make any sense.  If we're to believe what the test progress and result shows, my internet should be practically dead during the time the test is stuck, but it's not, which, again, doesn't make any sense.  THAT's nearly more of a head scratcher than the Facebook issue.       Is it possible that something has gone goofy with my modem or radio that can't be seen with the diagnostic tools?  Granted, I have had normal evening slowdowns for a long time, but this is something fairly recent.  It would sometimes happen prior to this, but not nearly as often.   Should I keep running these?   ... View more

@guppypond    Because the HT2000W is fairly basic, about the only thing you're going to be able to do with it is block specific sites with the Parental Controls.  You can, however, use a 3rd party router with greater abilities with HughesNet, though I don't know exactly what abilities in those 3rd party routers would fit your needs, nor what abilities those routers might have. ... View more

@thewarehouse    The lease is ongoing.  It's not an extension, as the lease never ends.  It's for the equipment as a whole, as in the dish and the modem, regardless of its age.  Only those who have purchased the equipment don't pay lease fees. ... View more

@Marisapagano224    If you have a business account, you should call business account customer service at 800-347-3272.   If you have a residential account, you should call 866-347-3292, though I don't know if residential accounts can have anything other than the account holder's name that the account was set up with. ... View more

@dspicer wrote: I am the OP.    If, in the future, you use a different sign on in one thread, it would be a good idea to indicate that you are the same person in order to allay any confusion. ... View more

@maratsade    I feel that, like with so many other forums, when subscribers sign up to the Community they should have to read, and agree to, a concise version of the Community Guidelines/Rules, with the first part stating that this Community is for Support, as its title implies, and it is NOT social media.  And, though a place for things other than support, the General section, like the rest of the Community, it is still not meant for rants or venting.  There are other places on the net for that sort of thing.     Perhaps the Community powers that be should think about implementing something like that.  The Community can still be an inviting place to get, or even give, help without having those sorts of posts/replies.  They help no one.   ... View more

@dspicer     First, save for items approved for subscriber self installation, any HughesNet related installation or repairs needs to be done by a qualified HughesNet technician, not the homeowner.   Secondly, if you would like help with your issue, please start a new topic in this same section (Tech Support) in order to keep it separate from the OP's. ... View more

@alisabrown wrote: we have already used our alottment and are well into our bonus data.   Bonus data is only used during during the 2AM to 8AM time period, and it is always used first, before any other data, during that time period.  It doesn't kick in after the Anytime data has been exhausted.        In the following explanation of data bank usage, each successive data bank kicks in when the prior one has been exhausted.  Once all applicable data has been exhausted during the given time period, one becomes subject to the Fair Access Policy (FAP), with their speed being automatically reduced.    8AM to 2AM:  Anytime data > Token data > FAP   2AM to 8AM:  Bonus data > Anytime data > Token data > FAP ... View more

@30harry wrote: OK, here are the test results.  All it shows is that the speed of my connection is fine when I'm not using it but pathetic during the times I actually want to use it.  These were run just as "required" although I don't think running these tests is actually necessary.  They can see what the congestion looks like while sitting in their control center.  They have access to all the network performance numbers right there.  And yet, here we are "running tests" to tell them what the problem is.  HughesNet isn't monitoring you network.  They don't know what's happening with your individual network without you running the tests and showing them the results.  They can see some information down to the modem as part of running remote diagnostics, but they don't monitor individual performance.   Edited:  My apologies for the content of my reply that has now been deleted.  I conflated your thread with another, and one in which help was not easily allowed. ... View more