About GabeU

@JB39 wrote: And smarty pants.   Smart enough to know that, when you ask for help, you follow the instructions given to get that help.  Smart enough to know that, with all of your egocentric blather and comical attempts to impress, you're not one step closer to getting the issue resolved.  Smart enough to know that you're in your own way. ... View more

@JB39 wrote: The only people that could help would be the company who is in charge of bandwidth and throttling. Again if i signed up for this experience,( 1 mbps and lower) so be it...but I did not.   I do not appreciate people" trying" to lock me into a contract and then not honor basic service.  I am sure someone will fix it.   Soooo... it's another day wasted of not doing what you need to get help here?     You remind of the guy that goes to the auto shop, complains that his car is making a noise, but when the mechanic asks, "Can you show me?", he refuses to do so an instead just stands there, ranting and raving that his car is making a noise and no one will do anything to help him.  Laughable and utterly pointless.   Three wasted days so far.  I've no doubt tomorrow will be the fourth. ... View more

@JB39 wrote: I knew you were regurgitating things from Hughes net. ( there are some of your posts from a long time ago)How dare you  and all of your people pull people along like this. ESPECIALLY ME  Don't you ever type to me in the tone you did again. Do you understand??? 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣   @JB39 wrote: Make sure you say " I understand" because you guys saying " we are not employees" is almost fraud, fraud in the inducement at the minimum possibly intentional misrepresentations. We are not employees.   @JB39 wrote: I OWNED CALL CENTERS WALL ST. OWNED a stockbrokers firm investment banker and have a computer science degree and I am regulatory compliance. ( you are seeing my married name  just married not my madien name who is on linkedin  etc with thousands of ceos etc following me) You sure do appear to have some deep seated need for people to be impressed. ... View more

@JB39 wrote: Nothing that you 2 are saying are going to change the fact that I am getting 0.12- 1. MBPS since I started the service. Nothing except for what you need to do to get help for it via this forum.  But I guess that got lost in the 'word salad' that you cant (sic) read, right?  But hey, at least you " can read and know every inch of contacts".   The insult is you wasting everyone's time by complaining about your service on a support forum, then completely ignoring the the advice given to get that support, and further, deciding to insult those giving it.   There's no point in me wasting more of my time with this. You have the problem, not me, and whether you do what you need to do to get help is your choice, not mine.   Adieu. ... View more

@JB39    You cant (sic) read the 'word salad post'? I see. Check mate? I've no doubt you're impressed with your responses.   Have you ever heard the paraphrased term, "You're getting in your own way?" You are.   As for the following...    ""Saying " I am not a Hughes net employee" Mr professor does not indicate if you are an independent contractor or affiliate or shareholder or associated to them in any way except being a residential or business customer."   ... perhaps you could have read the following 'word salad' in the "Welcome/Getting Started" post in the "About the Community" section...   "The HughesNet Community is here for you to find answers and ask fellow subscribers for help."  -  Just in case it's difficult to decipher, 'fellow subscribers' is the key description.    I'm so glad I used some of my time in an attempt to help you help yourself with your speed issues. The appreciation you've shown to both myself and maratsade just warms the cockles of my heart. ... View more

@JB39    If you'd like help for your speed issues via this support community you'll need to run the speed tests as mentioned.  It's a requirement to not only verify the issue to the reps here, but to also give them important info that might help point to a cause.  However, the tests should only be run when you either have data or are using a data token, the latter of which is only used when you both have token data and are out of plan data, or Bonus Zone data, depending on the time period.  To explain, data is used in the following manner, which the successive data bank being drawn from when the prior has been exhausted.  FAP stands for 'Fair Access Policy'.  When you're out of data and subject to FAP, your service speed is throttled to 3Mbps or less.     8AM to 2AM - Service Plan Data >> Token Data >> FAP. 2AM to 8AM - Bonus Zone Data >> Service Plan Data >> Token Data >> FAP.   The help offered here is separate from phone help.  So even if you've run tests while on the phone with a rep, the tests will still need to be run for the reps here.    A Roku device can still use data when the TV is off, as it can occasionally check its home servers for updates.    It's great that you have a computer science degree.  I don't, and neither does maratsade.  Nor do we work for HughesNet.  However, what we do have is over 30 years of experience with HughesNet combined, and many years of helping people on this forum.  maratsade gave you pertinent info, and instructions for what to do to receive help.  Your vitriol is entirely undeserved and unnecessary, especially when a long time user is going out of his way to try to help YOU.   For reference, here are the full instructions for the speed testing.  Please be sure to read them thoroughly and then run the tests as instructed.  Then post your testmy.net "My Results" page URL so that the reps can view them.   ---------------------------------------------------------------------------------------------------------------   To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your testmy.net "My Results" page URL with us here. A batch each in the morning, afternoon and evening is the most ideal, but the reps are well aware that not everyone can do this, so please just run a batch when you can. Most important points to remember during this test: -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used) -disable the WiFi in the HT2000W modem while the speed tests are being performed -the testing device should be the ONLY device connected to the HughesNet modem while testing -use the manual 25MB size download test file -if testing upload instead of download, use the manual 4MB size upload test file -space each test in the batch at least 5 minutes apart -post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername The Reps are on M-F from approximately 9AM to 6PM EST. They will be the ones to address your speed issues, but they will need these tests to do so. If you don't know how to disable the WiFi in the HT2000W modem, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest). ... View more

@Liz wrote: Looks like it's doing raccoonaissance on the place. 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 ... View more

You have to reset the network settings in the DirecTV receiver, though I can't remember exactly how it's done. ... View more

@LMT    The reps here are on Monday through Friday from approximately 9AM to 6PM EST (though Damian is sometimes on later in the evening), so it's likely that you won't see a reply until at least Monday.   Hang in there. ... View more

@chinchilla2    You should start a new topic in Tech Support, which you can do here, in order to keep your issue separate from the OP's.  Make sure to explain the issue and anything you've tried thus far in the new topic.   ... View more

You're quite welcome.  🙂 ... View more

@stephc    You don't have to do anything to get it.  Remy will have already put the order in for the replacement modem, which you'll likely see within the next couple of days.  Then you just swap the replacement modem for the old one, making sure everything is connected the same way (the coax, the power cable and any LAN cable(s) you may have had connected), then plug it in and let it do its thing.  Within a few minutes you'll hopefully be back online.  And, of course, make sure to send the old one back using the same box and the shipping label they provide.   The replacement modem will come with a different WiFi password, so you'll have to input the new password in any WiFi devices you use in order for them to connect. ... View more

@stephc    To add to what maratsade said about your usage, if the modem hasn't been able to connect to HughesNet's home servers since before your month rolled over, your usage will continue to show the level it was at the last time the modem connected when you check it online.  So, if you were out of data the last time it connected, it will perpetually show this.  Hopefully the new modem solves the connection issue, and once it connects to the HughesNet servers your data usage levels should refresh to the actual current amount, which, judging by what you've described, should be full. ... View more

I better let my folks know to keep an eye out for it.  They still have a 10GB Gen4 plan.   ... View more

@MarkJFine wrote: The ants are just horrendous this year. No kidding!  So far I've had to get rid of two nests down in the cracks of the concrete of my old porch, and for about the last two months I've been finding them in my house.  Not a lot in the house, thankfully, but enough that it's a bit annoying.     One of our biggest problems here is brown marmorated stink bugs.  I couldn't figure out how they were getting in last fall until I took my window AC out for the winter.  They were nesting inside of it.  Literally hundreds up in the control and wiring spaces.  They still get in, but at least now not as much and not from the AC.  Thankfully they're harmless, at least to people, so I just pick them up and put them outside.   At least the Asian Lady Beetles have calmed down.  Those things bite!   ... View more

I can't remember the last time I had s'mores.  Probably more than 30 years ago.  Then again, I haven't been camping since I was a kid, and I'm not much of a backyard fire pit person.   ... View more