About GabeU

@cindymmaine    Might it have to do with your billing month?  What I mean is, unless you request an immediate cancellation, the service is terminated at the end of your current service month.  The return shipping box isn't sent out until that happens. ... View more

@AmyBlank    If you've purchased data tokens and they are currently being used, I would run a few speed tests to demonstrate the speeds you're getting.  Data tokens take your service back out of the throttled state, as if you have plan data again, and if you're getting speeds that low while you're using data tokens there's a significant problem.  Speeds under 1Mbps while subject to FAP (Fair Access Policy) and throttled isn't all that uncommon, but it most assuredly should not be that low while you have data, whether it be plan data or token data, as the system treats both types the same way... as data.  So, again, if you're current using plan data I would run a few a few batches of the following tests to demonstrate the speed you're getting.  If, however, it shows that you are NOT drawing from the Data Tokens and you are throttled, I would wait for a rep to reply on Monday.  You should be able to see whether you're drawing from Data Tokens in the modem's System Control Center or via the HughesNet Mobile App.  There will be an indicator that tells you if you're currently utilizing Data Tokens.  If not, and you're out of plan data, you're in FAP and throttled.  Again, if you're subject to FAP and throttled I would wait to see what the reps have to say.   ----------------------------------------------------------------------------------------------   To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your testmy.net "My Results" page URL with us here. A batch each in the morning, afternoon and evening is the most ideal, but the reps are well aware that not everyone can do this, so please just run a batch when you can. Most important points to remember during this test: -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used) -disable the WiFi in the HT2000W modem while the speed tests are being performed -the testing device should be the ONLY device connected to the HughesNet modem while testing -use the manual 25MB size download test file -if testing upload instead of download, use the manual 4MB size upload test file -space each test in the batch at least 5 minutes apart -post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername For a more in depth guide on running the tests, please see this site. The Reps are on M-F from approximately 9AM to 6PM EST. They will be the ones to address your speed issues, but they will need these tests to do so. If you don't know how to disable the WiFi in the HT2000W modem, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest). ... View more

Personally, I wouldn't bother with it.  It's not likely to improve anything to the extent that would be noticed, if at all.  Geostationary satellite tends to be a bit less responsive than ground based services, and mainly because of the high latency and more extensive infrastructure, neither of which are going to be positively affected by an accelerator.  ... View more

@MSmith wrote: Thsnks for your response. Does this imply that Hughesnet has more clients than capacity to properly serve those clients?  Why do they still advertise for more clients? Perhaps for some things and at times, but system load is fluid.  They still sell service to remain true to their purpose, which is to provide a connection to people when they can't get one from anyone else.     Unfortunately, the system sometimes being bogged down by use for which is was never intended is what's sometimes causing problems, and that use is streaming, streaming, streaming.  Occasional streaming is one thing, but the pandemic changed the whole dynamic. ... View more

@paitheladee    You should edit your SAN out of your pictures.  This is your account number, which should never be posted in public.  You can use Paint or whatever you have on your device to cover the SAN over.    You can edit your posts by clicking on the three vertical dots to the upper right of them.  You can delete the current pictures and then add the edited pictures in the same way you posted them before. ... View more

@KayLynnCass wrote: I dont understand why they cant offer a decent Internet, with Unlimited use??    Technically it is unlimited, just not unlimited high speed.  They aren't going to offer what they can't provide.  ... View more

It likely depends on the circumstances, but I'm sure a rep can look into this for you.  They're on M-F from approximately 9AM to 6PM EST, so hopefully you'll see a reply from one tomorrow. ... View more

@paitheladee wrote:   There was nothing connected during the peak use, it occured during 7 to 10 a.  Does the modem page I linked to reflect no connected devices on that date and time period?   If the modem has not been unplugged or rebooted since the discrepancy occurred, I would make sure to not do so in order to allow one of the reps here to look at the logs.  Again, though, if it has lost power or been rebooted, or is before a rep has a chance to look, those logs will not be available. ... View more

@pentangle    Please be sure to use the proper sizes for the tests (25MB for download and 4MB for upload).  Also, it's best to not spread like tests too far out from each other, as they need to get an average for a time period.  Five minutes apart is a good rule of thumb.   If you'd like to use automatic testing, it would be best to set it up with the following options, and run this setup a few times a day.  The Indentifier can be whatever you like, of course.     ... View more

@paitheladee    If you haven't unplugged or rebooted the HughesNet modem since the problem you should be able to see what was connected during the time of the data usage, as there may very well be something you're missing.  You can see the info on this modem page.  If, however, you've unplugged or rebooted the modem since then, the logs will from that time will be gone.  ... View more

@hk2001 wrote: No price increase?    If you were given a 24 month discount at signup that discount will end.  You can see if you were getting a discount, and how much it was, on your paper invoices or in invoice breakdowns in the 'My Bill' section of the HughesNet MyAccount site. ... View more

Other than the typical discounts often offered to new subscribers, it's unlikely that there will be any other offers available at least until the new bird goes up sometime next year.  It was originally scheduled to go up early this year, but it has been pushed back until sometime next year, very likely due to the pandemic.     @lighthope1 wrote:   Nothing HughesNet can do about the latency, but the data caps, prices, and ginormous slowdowns people are experiencing are making any competition look extremely attractive. It does, but HughesNet will still have its place, as will the company itself in the long run, as they are involved in the LEO game as well. ... View more

@Mandapanda    First check to ensure that the WiFi radios are on in the HughesNet modem.  Go here, and if you see the State Code at the top of the page being 0.0.0, both WiFi radios are on.     Next, see if the following instructions may help...   https://forums.tomsguide.com/threads/hp-laptop-not-connecting-detecting-wifi.195680/ ... View more

@Shelia219 wrote: The speed is there, they just throttle you down so you will buy a more expensive package.   The data package you choose is entirely up to you, as is whether you burn through that data before the end of the month.  And if your claim were true the service wouldn't top out at 50GB per month.  They don't offer unlimited high speed data packages because the system can't support them.   This is the HughesNet SUPPORT Community.  It's for people looking for SUPPORT.  If you simply want to rant, complain and spread lies, social media is that way.  >>>>> ... View more

@Kp0822 wrote: And there are plenty of people willing to pay and then have their own OWNED equipment instead of paying HN and Viastsat monthly equipment charges forever.   No one is forced to lease their HughesNet equipment.  The option to purchase is there and always has been. ... View more

@Kp0822 wrote: Yep But HN will soon be replaced by Starlink and thank goodness for that.   Maybe for you, but if you think Starlink will cause HN to disappear, I wouldn't bet on it.     There are plenty of people out there who don't care one iota about streaming.  There are plenty out there who aren't going to pay $500 for their equipment, nor $50 for shipping it (which is an insult), nor $99 per month for service.     HN ins't going anywhere.   ... View more

Unlimited high speed service sounds great, but it's an impossibility with geostationary satellite internet.  Well, not necessarily an impossibility, but in order to offer it HughesNet would not only have to limit the service to a relatively small number of subscribers, they'd have to charge upwards of $500 or more per month to those few subscribers just to remain a viable company.  It's not cheap to provide, and the cost to do so would have to be spread around those few subscribers.     For reference, and using Netflix as the yardstick, streaming in SD uses around 700MB per hour and HD around 3GB per hour. ... View more