About GabeU

@Scarbub wrote: Y'all are literally trying to pull money out of my account before my bill is even due. It's called forward billing. The due date is the last date the bill can be paid before it becomes overdue, not when they take the money for the bill. Instead of rudely losing it with your disrespectful nonsense you could have simply asked why.   @Scarbub wrote: You cut our speeds and now you're trying to say we have no power? Your speed is only 'cut' when you run out of your monthly allotment of data and become subject to the Fair Access Policy as a result.   The reps are here Monday thru Friday from approximately 9AM to 6PM EST.    This is a SUPPORT COMMUNITY, not your personal rant stage. If you're trying to blow your chances of getting any help from here by acting like a tantrum throwing child, congratulations, you're succeeding. You're obviously old enough to sign up for service, so try acting like an adult instead of subjecting every person who uses/reads this community to your sophomoric rudeness. ... View more

This is what they'll need...   https://testmy.net/quickstats/OzarkScott ... View more

@tlesterlpn69 wrote: Well I feel this person has or feels that he has valid complaints.  Is there any way to help instead of telling him to go to social media and tell the world his problems with Hughes?   Guess you missed the first sentence of my reply.    "If you're looking for help, please start a new topic in the Tech Support section." ... View more

In addition to what Damian said, plan prices have changed over the last year or two. I can get a 50GB plan for about $5 more than I was paying for the 20GB plan a couple of years ago. That's a big jump for such a small increase in price. It would definitely be advantageous for you to call to see what's available to you. The worst thing that could happen is that there's no discount available to you on top of what you see listed on the website, but you might be pleasantly surprised. ... View more

@edthetermite wrote: Gotcha. When I looked at Connected Devices it said my LAN router (TPLink Archer AX73) had used 6.5 GB in the past 24 hours. Does that 6.5 GB mean it includes all  devices connected to my LAN router and accessing data online? Yes. The HughesNet modem can only show the total usage by the TP-Link router, not each of the individual devices connected to it. So, basically, 6.5GB of data flowed between the HN modem and the router (download and upload), but what data was used by the individual devices connected to the router, the HN modem can't see. Just the total used. However, the router itself may have a page where you can view the breakdown of the data usage of the devices connected to it. I'm not familiar with that particular router, so I can't say for sure, but many routers do have this capability. Especially the more expensive ones.   @edthetermite wrote: What is the best configuration for maximizing throughout and minimal data waste? I have the Archer router so I can assign static DHCP addressing to my LAN devices. It's highly unlikely that there would be a difference in data usage for a device between it being connected to the router or directly to the modem (whether via LAN or WiFi). It's all still coming through the HN modem regardless. However, you may be able to tweak individual devices to use as little data as possible. Such as limiting device auto updates so that you can do them manually during the Bonus Zone hours in order to save it during the day.   If you're finding that you're using more data than you think you should, it's possible that the Dish Network receiver is using data for more than just the streaming. DirecTV receivers are notorious for this, but Dish Network receivers are supposed to be more data friendly, or at least from what I've read.   ... View more

@edthetermite wrote: "You can use this path to figure out usage:"   There does not seem to be a link following your comment. ???? He was referring to the directions that followed. ... View more

Actually, the latency due to distance is only around 500ms or so (half second), and that's all four legs of the trip, as the total distance is only ~90,000 miles or so, though the precise distance depends on your location and the location of your gateway (which is always in a different state than your own). The equipment itself ends up taking the total latency up to about 600-650ms on average for geo-sat internet like this. The result of 0.1 seconds on the responsiveness test is a head scratcher, as even if it included only the two legs of the return portion (from the gateway to the satellite to you) it should still be more than double that just from the latency alone. However, whether it's actually supposed to include the latency, and if so, what parts of it, I can't say, as I don't know the test's technical aspects.   To be honest, I don't even know why they have the web responsiveness test anymore, as it was primarily used for the legacy plans on the older satellites, as in the ones with a top speed between 0.5 to 1.5Mbps or so. It also possible that's why you're seeing a result like that, though I can't say for sure.   As a measurement tool, I'd rely more on the testmy.net results than anything else. Fast.com can also give a good result, but it causes the Video Data Saver to kick in, which will limit the download speed result to around 3Mbps or so, as the test mimics streaming, which is what the VDS is designed to help save data with. If the VDS is paused or turned off, Fast.com should show the actual top speed at the time. You can see what I'm referring to here. ... View more

@Jayne  @Liz    For the sake of your security, you should edit your email address so that not all of it is shown. Perhaps something like the following...     Liz likely already knows your email address, so you don't need to show it here, and if she does need it she'll ask for something that sensitive to be sent to her via private message. If you don't know how to edit snapshots you can just delete the snapshots altogether from your post, as I'll tag Liz in this reply so that she will see them here. You can edit your post to replace or remove the snapshots by clicking on the three vertical dots on the upper right of your post. ... View more

Hey ecoalex2. Long time no see.   Though I can't help with the current problem you're seeing, as I don't use Thunderbird and don't know much about 3rd party apps for email, I'd think about migrating to another email provider, or at least starting an account with one to have it as an alternative when the time comes. Maybe one of the more prominent free services, like Gmail, Outlook or Yahoo Mail. With ISP provided email progressively going by the wayside, it's very likely that this will happen with HughesNet's at some point as well. And though I don't know this for sure, I think they may have already stopped offering email to new sign ups.   I think it's a combination of fewer people using ISP provided email and the free email by the aforementioned providers tending to be more complete and up to date with today's technology and abilities. I'm kind of lucky in that I've been using Outlook and its prior versions for my primary email for nearly 25 years, having first gotten an account when I got dial-up service from MSN in the late 90s. Were it not for the HN Community notifications, which I forward to my MSN email anyway, I'd never use my HughesNet email.   Just something to think about. I hope you're able to get the problem resolved quickly.  ... View more

If you haven't yet set up your email, I wouldn't bother. I'd go with one of the more popular free options, like Gmail, Yahoo Mail or Outlook.com. Like most other ISPs, HughesNet is likely to shut down their email service soon.   If you had set it up and you've been using it, and this is something new, that's a different story, and I hope you can get it straightened out. If this is the case, you should follow maratsade's instructions about starting a new topic. ... View more

@mjbeanard    It might be beneficial to start your own topic about this issue to ensure the reps see it to help. Posting on a topic that's over a month old may not get their attention.    To note, hopefully you'll hear something from them today, but being that it can take them a working day to reply, it may not be until Monday that you see one. Again though, I would start your own topic. ... View more