About GabeU

I'd suggest running a modem isolation test, but since you've already been working on this issue and have a case number, I'm sure a rep will give instructions on what needs to be done to discover the cause.     I'm going to follow this, as I'm curious as to what it could be.   ... View more

@RonDvorak wrote: Well I replied back with my findings yesterday 10/10 and now i see it never went through. Great!! Your reply from yesterday morning about disabling the Video Data Saver and it not making any difference is there, if that's what you're referring to.  However, if you're referring to a reply to Liz's post from yesterday regarding the info and questions in it, I don't see any reply notifications in my email regarding such, so it likely never went through for some reason.  :( ... View more

@hamradio    You're welcome.  :)       It may be that you're on a heavily loaded beam, which is okay during the day, but gets bogged down in the evening due to so many people being online.  And, unfortunately, as time goes on and online activity gets more bandwidth hungry, it could get worse.  :(  It wouldn't at all surprise me if the main contributor is so much more being streamed these days and so many more people trying to take advantage of all that available content.  Even I'm streaming now, where I hadn't done so up until about five months ago, though I'm doing it indirectly with PlayOn Cloud and downloading the files late at night.    Under normal circumstances this probably shouldn't make any difference, but turning off or pausing the Video Data Saver may help with the Youtube videos to an extent, even if they're in a low definition.  It may be worth a try. ... View more

The "No Matter Where You Live" refers to the ability to get HughesNet, as in it's available everywhere, barring line of sight issues.     The 25Mbps - 1Gbps doesn't make sense, though.  It's 25Mbps only.     The discount, if it's legitimate, would be for new sign ups, not existing customers, and the discounts only last for a specific amount of time.  Normally 12 or 24 months.     It's likely a reseller ad, especially with what's on it.     If you have the ability to scan or snap the ad and upload the picture it will probably be beneficial to the reps.  Just make sure to edit your personal info out of it. ... View more

@ejhukle wrote: How do I ask a question on this forum If it's a tech support related question, like you're experiencing slow speed or you're having some other type of technical issue, or you have a question about something regarding the service, you can start a new topic in the "Tech Support" section by clicking on the section title and clicking the blue "Start a topic" button on the upper right.  You can also start it here (it's a shortcut to what I just described).  Give the post a title and describe the question or issue you're having is as much detail as you can, then choose a "label" on the right.  Then click "Post" on the bottom right of the message body.   If you need help with something related to another topic, such as billing or other account related issues, start a new topic in the "myAccount and Billing" section.    ... View more

@hamradio    1.  I couldn't really say for sure.  I know for me, at least, the results are almost always lower due to both HughesNet's speed tending to fluctuate throughout a test, with it being worse as congestion increases, and speedofme's test result being that of the spreed it's seeing at the very end of the test, rather than it being an average across the whole test like testmy gives for its results.  This may be why it's doing it for you, too, but you should be able to see if this is the case by watching the progress of the speedofme test.  If the test has speed spikes, then it drops back down again, this is likely what's happening.    It's also possible that it's because they test in different ways.  With testmy, I believe the test involves downloading a temporary file, and they measure the speed throughout that download.  With speedofme, I think the test is a constant, more like a stream rather than a file, and where it keeps running until the testing protocol is satisfied, though I don't know what that threshold is, as in whether it's a time or it has to meet or exceed a specific size.  This is only a guess, though, and only based on how the test seems to run.     2.  It's possible that what you're seeing, at least in that example (with the extreme results) is a glitch test, which testmy occasionally does. I don't know that this is the case, as I can't really see what you're seeing to know where or what to check, but it may be the case.     It's also possible that what you're seeing is as a result of other people's test results being mixed in with yours.  I'll explain that part, and how to stop it from happening, near the bottom of this reply.   BTW, I don't know if you're using the new version of testmy or the old, but if you go to your Results page and click on the share button of one of the tests, it should change to a page that has a URL for that test. The old version actually says "Share" and has a little orage dohickey next to it.  The new one just has the little orange dohickey.     Old test...     You can copy and paste that URL into a reply, which will be clickable for that test.    https://testmy.net/db/zg9hXPCtn   Or, you can copy and paste the picture itself, or save it to your desktop (or pictures, or wherever on your computer), then upload it.         Regarding other people's results, if you use the old version of the test, and you haven't already done so, make sure to click "Exclude tests taken on your connection ID that are not logged under KZ4AK", which is just under the results box and to the left on your Results page.  It's kind of small.  This will ensure that you won't see other people's tests that were on the same Connection ID as yours.  HughesNet uses shared IPs, which can cause testmy to have multiple people on the same connection ID.  Clicking that will ensure that other people's test results won't show up in yours (they're in yellow if they're there).     Here it is on mine, though it's already clicked, so it's now giving me the option to again include them rather than exclude them...     I prefer the old version, as it seems to run better, but that's just me.   ... View more

@Dis-satisfied wrote: Lol, that's EXACTLY what they indicate- slow speeds, constant buffering, etc.. and for people on fixed incomes, there is only ONE choice.  "They" represent less than one half of one percent of HughesNet's customer base, and that includes complaints of all types, such as those regrading data usage, which make up a large portion, and which are rarely ever the fault of HughesNet, and duplicates.  And the blame for other providers not offering their services is on those providers, not HughesNet.     And again, as stated, if you're having an issue, take advantage of this SUPPORT community and ask for help. ... View more

@Dis-satisfied wrote: Some people only have ONE choice of Internet providers and HN certainly takes advantage of this fact, seeing that they charge exhorbitant prices for next-to-nothing bandwidth. Satellite internet is the most expensive form of internet, per capita, to both provide and maintain.  As well, the majority of HughesNet's 1.3 million customers seem to have no problems with them, or at least they don't indicate so online.     Plenty of bandwidth here.     If you have an issue, take advantage of the HughesNet SUPPORT Community and ask for help. ... View more

@friendcindy50 wrote: I need copy of sales call in which I stated the needs I have, and the service I was promised.   Though the reps can review a sales call in order to determine whether appropriate expectations were set by the salesperson, they don't provide a copy of the call to the customer.      ... View more

@hamradio    Testmy is still working fine for me.  I do occasionally get the obviously incorrect result, but when that happens I just delete the result.  If that's happening often for you it may be an indication of some type of issue with your connection, wherever in the network it may lie.     When it comes to troubleshooting, Testmy is the required test for a few different reasons, with three of them being that it allows a consistent test size to be chosen for all tests, the result given is an average rather than the speed showing at the very end of the test, and it shows a test in progress summary for each test (the TID). ... View more

@RonDvorak    If you're streaming in HD, yes, but HD streaming will normally buffer without doing so.  The Video Data Saver throttles the speed of the service while streaming to that which is amenable to SD, or 480p.  If the streaming source can't automatically adjust its resolution to work with the lower speed, or there is no way to manually adjust it, and the source continues to attempt HD streaming, buffering will be the result.     It varies a bit by source, but going by Netflix's amounts, streaming in HD uses around 3GB of data per hour, SD around 700MB and LD around 350MB. ... View more

@RonDvorak    When you stream in HD, are you being sure to turn off, or pause, the Video Data Saver?  If not, give it a try and see if it makes any difference.   ... View more

@Mrfoot    On the contrary, I do feel compassion for those experiencing issues, but my replies vary, depending on the post being replied to.  When I reply to a post asking for help, I always provide the best advice I can to help that person to resolve their issue, just like I did in the first two paragraphs of my reply to you.  But, again, depending on what's said in the post being replied to, parts of that reply may not always be perfectly kind.    If I didn't care about someone experiencing an issue, I wouldn't reply in the first place.      BTW, you should read through more of my replies if you think that I "don't show any compassion and only tell people they should of done their homework or words to that effect."   You can do so here, if you like.     Though you may have experienced a bad sales person, HughesNet has 1.3 million customers.  Considering the complaints you see on the various sites amount to less than one half of one percent of HughesNet customers, I'd say that "Hughesnet is a RIP off company plain and simple! The number of complaints about them says it all." doesn't exactly ring true.  Though I don't tout it, I've had HughesNet for nearly 15 years and have rarely had a problem.  My folks, who got HughesNet on my recommendation, have had had it for three years, and they've had virtually zero issues during that time.   Lastly, when a sales rep has been found to have misled a customer, they are dealt with. ... View more

@hkish127    You came here looking for help for your data usage issue.  To help with a data issue, there is a troubleshooting process, and that troubleshooting process is the same, no matter who is involved, as in fellow subscriber or a HughesNet rep.  The questions, and the process, are the same.     What you're thinking is going on with the twenty days of data refills is called a "bait and switch", as in making a service look better than it normally is during a period in which you can cancel without penalty.  There is no "bait and switch" here, as there is no 30 day cancellation period.  The contract is valid the second the service goes live, as is stated, though not verbatim, in the Residential Subscriber Agreement, which you can read here.  If you were told during the sales call that you have 30 days in which to cancel, you can request a sales call review regarding this misinformation.  Instructions for doing so are in the first paragraph of my reply to Mrfoot.      No, I don't know your setup, which is why I asked, as anyone attempting to help someone with a data issue would do.  And no, it isn't my job to be their tech support.  I'm not attempting to be.  Just like every other person on this site, with the exception of a three or four HughesNet reps that help with things we can't, I volunteer my time to help fellow HughesNet subscribers when they are having issues that I can help with, as well as helping others to get the most out of their service.  It's disheartening that you don't seem to get the concept of someone giving of themselves to help others without getting some sort of remuneration.     The pictures are just one part of the troubleshooting process for unexplained data loss.  The rest of it doesn't require pictures.     And no one ever said none of us have had issues.  We all have.  When we did, we took advantage of the mountain of collective knowledge among longtime, experienced fellow subscribers.  We explained our issue(s), and others helped, and when those fellow users couldn't, the reps stepped in to do so.  High data usage is one of the most common issues among new users, and for the reasons I already explained, and which would be why this post and this post are dedicated to it.     Lastly, I really do hope you get your issue(s) resolved, but it's a shame that you'll only allow specific people to help you in that endeavor and you think odd of anyone else who tries.    Good luck to you. ... View more

@hkish127    Considering the fact that the HughesNet Support Community is primarily a customer to customer support community, that you get another customer replying to you is something you should expect.  Additionally, both of my replies to you were friendly and informative, as anyone can see, and they were an attempt to help you figure out your data issue.  Do you treat all who try to help you so crassly, or am I special for some reason?         Secondly, how is HughesNet "cheating" by giving you twenty days of data refills so that you can update/upgrade your devices to current, or whatever else you would like to do with the data?   People and other entities cheat for an advantage.  There is no advantage to HughesNet by giving customers twenty days of data refills.  If anything, they're losing possible token data revenue by doing so.   Good day to you.  I hope the next person that gives of their time to try to help you with an issue you're experiencing, whatever it may be, isn't treated in the same way. ... View more