About GabeU

@Wjmarchant    Though anything's possible, including a faulty modem, it's likely that something is actually connecting and using the data.  The reps are on M-F from approximately 9AM to 6PM EST, so the earliest you'll get a reply from one in Monday.     In the meantime, it would be best to not unplug the modem, as doing so wipes the logs that can help the reps determine what is going on.  If disabling the WiFi stops the usage, I would do so to ensure that you aren't burning through all of your data while waiting for a rep to reply.     BTW, if you have a satellite TV receiver and it is connected to HughesNet, that may be the culprit, as they have been known to use huge amounts of data, even if nothing is ever watched On Demand, and even when they're turned "off".  DirecTV seems to be worse for this, but both DirecTV and Dish Network receivers have been known to use data.    Regarding #2, if devices are still connecting under those instances, they are likely not off, but rather in standby, and still able to connect, and something is remembering the connection credentials.  Neither HughesNet, nor the HughesNet modem, has any control over how or when devices connect.  If a device is connecting when it's not supposed to, the problem is with the device.     @Liz  @Damian  ... View more

@Michael57 wrote: You can "SMH" all you want, but it's 100% prioritization and it's not even debatable.   Whether you like it or not I will refute misinformation, just as I have and will continue to do since my first days on this community.     Many of the problems people are seeing, other than those related to high volume activities, which are falling under the prioritization policy, are the result of congestion and system load.  That's a fact, just as it has been since long before the pandemic ever occurred.  The prioritization policy didn't and doesn't change that fact, no matter how many times you claim it. ... View more

@Michael57 wrote: @GabeU wrote: You might want to read that prioritization policy again and not make the mistake of assuming all of your issues are the result of prioritization rather than system load and congestion.  Actually, it's not an assumption (and to be fair, I did say the prioritization is a result of congestion).  If congestion or system load were the primary factor, then a speedtest would result in similar speeds to other traffic.  Congestion, without prioritization, is a ceiling.   SMH.  Yes, an assumption, because you're not only assuming that the level of congestion is constant and the same across the board, but that every source reacts to congestion in the same way, neither of which is the case.  If your argument was the case, all activities would suffer during periods of congestion, and at the same level, which isn't at all the case, nor has it been since long before the pandemic came around the pike, and with many people.  Servers and and infrastructure along the path can and do react to congestion in varying ways.    And I'm not even going to bother with the plan argument anymore.  If people want to lower their plan level they can and have always been able to.  For those whose plans are the size they want and works for them, they don't need to.  There's no need to punish those whose plan fits their needs and works fine for them by forcing them into some one size fits all plan because some people are having issues.       Take it from someone who's had this service for over fifteen years and knows a little more about how it works, how it doesn't, and how it reacts to system load and congestion.  You've had it for two months and started when the traffic load was beginning to increase.  Your experience with this service is primarily when it's at its worst and it's shaping your opinions and beliefs about it.     I'm done.   ... View more

@Michael57 wrote: Since my speed tests are at or above the advertised speed, the obvious culprit for my slow speed when accessing any other resource over the internet is the prioritization which is a result of the high congestion.  Given that prioritization is spanning the network, it's safe to assume that the vast majority of subscribers are seeing speeds that are susbstantially less than normal.  How many and to what degree?  I have no idea, but that would be the driving factor behind re-calibrating the plans. You might want to read that prioritization policy again and not make the mistake of assuming all of your issues are the result of prioritization rather than system load and congestion.    @Michael57 wrote:  And @GabeU you're being a righteous jerk, to put it very mildly.  I'd go back to the first question I asked, do you have any data on the speeds folks are seeing across the network?  Obviously, the need to put things like prioritization in place, to pick and choose which conent to throttle and how hard, is a good indication of high levels of congestion that could otherwise cripple a network.  Look, I'm totally fine with disagreement, and can agree that I could be wrong, but you are using a straw man when characterizing my statements and basically dismissing my perspective out of hand, without providing any real substantive data.  To each their own, I guess. No, but evidently you do.  After all, you seem to want to put all subscribers into a category of extreme speed issues.   And I never said the system wasn't experiencing congestion, nor have I dismissed the significance of the prioritization policy they have in place.  And I'm not dismissing your perspective, just your baseless assumptions, including the two above.     And a righteous jerk?  That's nice.  I'm simply refuting your assumptions, as stated, but if you want to consider me a righteous jerk for doing so, have at it. ... View more

@erehwontsol wrote:   "Alleged." Your gaslighting mojo is strong, Gabe! I'm not gaslighting, but rather using the term in the strictest sense, as in claimed but not shown.      Interesting about the captcha.   ... View more

@Michael57 wrote: I'm not suggesting my price needs to be lowered, but I am suggesting that the parameters that distinguish the plans may no longer make much sense.  This isn't specific to HN, lots of industries and corporations are doing and/or have done similar reviews.   Sure it does, because people can still choose how much high speed data they get each month before they are throttled.  Some subscribers having speed issues does not mean all subscribers are having speed issues.  As well, the vast majority of the speed complaints are regarding streaming, which is one activity.  If someone is having speed issues significant enough for there to not be much of a difference between throttled and unthrottled they have the option of lowering their plan to whatever level they like, including the lowest, and that option has always been there.  They also have the option of troubleshooting the issue, and if the issue can't be fixed they likely have the additional options of a discount or cancellation.  I like my plan and I would like to keep it, and I'm sure many others would like to keep their plans as well.   And don't concern yourself with my attitude. ... View more

@Michael57 wrote: At the very least, some homogenization of plans should be looked at given that the current state is likely to persist for some time. Why?  Because of your alleged speed issues?     There's no reason to remove customers' ability to choose how much high speed data they get because of your alleged speed issues.  None.     If you want to drop to lower plan level, have at it. ... View more

@Michael57    Maybe that's your experience, but the plans are what they are for people to have more high speed data before being throttled.  Increased throttle speed does not mean no throttling, and those who exhaust their monthly allotment of high speed data will still be throttled.  There is no reason whatsoever for HughesNet to eliminate the plans. ... View more

@Joanziemiller68    Unfortunately, HughesNet doesn't support WiFi calling. ... View more