About C0RR0SIVE

I am not sure if @Liz would be able to do anything about that with you being an SME customer...  But would you mind sharing a picture that shows the concrete if it's readily visible?  Installers are required to use a rather hefty amount of quick setting cement (mine used 3, 80 pound bags) in a rather deep and wide hole...  How old is your install for reference for the community? ... View more

So that we can keep this topic focused... Key Points of Interest... - speeds on the HT2000w wifi are capping around 22ish Mbps (still acceptable for plan speeds though) - speeds on the Netgear Wifi are able to hit actual maximum throughput that the customer can achieve - devices state the linkspeed is being negotiated above 100Mbps, so in theory, they should be able to see 40Mbps using EITHER of the two wifi networks @jc2 can you inform us, is this happening with the 2.4Ghz, 5.0Ghz or both wireless network types?  If it's happening on the 5.0Ghz only signal, then there is potentially a fix in that in new firmware that should be rolling out very soon.  I am unsure about the 2.4Ghz network though, but I suspect the new firmware coming along may help there as well.  From my understanding the firmware is mostly to address upnp issues and the 5Ghz signal constantly dropping out. When was the last time the device your using was rebooted?  I know some people will let their tablets run for days/weeks at a time with out an actual reboot, mine was recently having issues with speed and I couldn't get a link above 11Mbps, a reboot quickly got me back up to speed. ALL of that aside, at the Advanced System Control Center go to General > Connected Device Info, and look at the "Device Health" it *SHOULD* be marked as Good for the device you are testing on. I have been testing my Wifi on my Nighthawk and HT2000w, both give very similar results on testmy.net, but, I am one of the lucky ones... and running different firmware, so it's possible that the issue you are seeing is already addressed, just not rolled out to everyone yet. ... View more

Jc2, On your device, are you able to determine what your "Link Speed" is being negotiated as? Also, it's best not to clear your results history on testmy.net, as engineering will need all results if Aedan escalates your case...  If you want to differentiate from your Netgear Wifi and the HT2000w Wifi, you can select Extra Identifier and select "Wifi" for Hughesnet, and "Location 1" for your Netgear. ... View more

The random test with those speeds could have been nothing but flukes from god knows what variable since it's going over wireless. If you want, go ahead and throw up some tests with your netgear, but the fact remains, you are getting acceptable speeds. ... View more

Yeup, those speeds are 100% acceptable on Hughesnet Gen5. ... View more

@BirdDog wrote: I find this a bit misleading and way too general. Third party VoIP doesn't work well over satellite more often than it does.   https://www.hughesnet.com/frequently-asked-questions   Yeah, way too general... it's trying to cover what I consider three different things... Netflix is just a streaming service, where as Skype can be just audio, or audio/video, and even remote control of computers, and Voip is just audio...  Some of that stuff works great, while other stuff may not... ... View more

If you was connected directly, and had no connection to the guest wifi network, then you should have been able to access http://192.168.0.1 when you could get to a few websites. ... View more

Make sure you disconnect your laptop from any wifi network, especially the Guest network. ... View more

To be honest, while it shouldn't be happening, if you're testing over wifi, then speeds can be impacted drastically due to uncontrollable variables.  Yes, 21Mbps is acceptable, and speeds are advertised as upto 25Mbps, not guaranteed.  After about 4-5Mbps, unless loading a data intensive website, you wouldn't know the difference between 5Mbps and 25Mbps. ... View more

To help the Hughesnet Customer Service Reps get a head start on your speed concerns, you should create a testmy.net account and perform 3-5 tests during different parts of the day. Then share the account results link with us here. Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys. Most important points to remember during this test: -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used) -use the 25MB size download test file ONLY -If testing upload instead of download, you must use a 4MB size upload test file -space each test at least 5 minutes apart -post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so. ... View more

Usually that would be indicative of a bad storm at your gateway...  Usually this happens on occasions at night when they are performing maintenance... It's possible something went horribly wrong and they had to perform maintenance on the system during typical use hours. ... View more

Bob5, This has been a known issue for some time, strangely it hasn't impacted me in ages...  The first thing to try is disabling uPnP on the HT2000w.  Make sure to reboot all devices after you have disabled it, and let us know if that works or not. ... View more

Stongate... First, what type of device, and operating system are you trying to connect with? Second, connect to the HT2000w with a known good network cable. Third, insure you have your Network Adapter set to Automatic so that it requests an IP address, as well as DNS address. Fourth, visit http://192.168.0.1 and tell us exactly what you see. If you are unable to test with a WIRED connection, then unplug the modem at the wall for a few minutes, and shut your computer down.  Then plug your HT2000w up, give it about 5 minutes to boot and register, then try turning your computer or device back on and connect to the device. ... View more

If memory serves right Gabe, the FX-6100 is a good bit slower than an i3 @ 1.9Ghz (I assume an i3 3227U?). Which would explain why the one with a lower amount of RAM feels the same, if not faster.  Regardless, I can almost promise ya, if you upped your RAM, then prefetch would be a happy annoyance. ... View more

The modem is a combo router and modem...  Having a LAN side address of 192.168.41.x is normal, as that is the router side IP address.  192.168.0.1 is the modem side of the unit which reports the status of everything. ... View more

Trust me @GabeU 4GB on Win10 x64 isn't enough....  If on x32 it should be OK, but it's being pushed.  Most machines are x64 now though.  Anymore, 8GB should be the minimum for a "smooth" experience if running a 64-bit OS. Only thing opened is Chrome, Outlook 2016, Skype, and TeamViewer.  Actually doing almost nothing and I have used a rather large chunk of the pagefile and physical RAM at this point.  You can thank Prefetch for this... While it helps speed certain things up (like launching your favorite web-browser) it does consume a considerable amount of RAM. ... View more

@Dougward68 Do you know what satellite you are pointed at?  Is it Jupiter II or are you still on an HN7000 platform? ... View more

Curious, why did it take so long to notice the money being removed, and why did it take so long to post about it?  I would be surprised to hear, "i didn't know this place existed" or similar at this point. That aside, I really hope @Liz can look into your account notes and figure out what's going on.  I highly assume you have since gotten rid of your Hughesnet Modem, power brick, and Radio even though those are the property of Hughesnet unless purchased during signup... ... View more

markobbie, Depending on your system, there is a known issue with accessing certain services right now in regards to Outlook...  @Liz would be able to tell whether you might be one of the customers that are being impacted by this. ... View more

@wlfuller wrote: My Windows XP and Vista (yes I am still using these operating systems) have not updated in years.   Wanda     ....then you are one of those people that like to help spread malware and be a part of a botnet I assume yes?  Patch your crap, M$ actually released a patch in the last month over some serious security vulnerabilities. ... View more

Trust me, I know how you feel about massive updates from Microsoft...  Thank god I only do this once in a blue moon. ... View more