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About C0RR0SIVE
Associate Professor
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04-18-2024
12:30 PM
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07-25-2017
02:01 PM
1 Kudo
@momof3tx To cancel service, you will need to call Hughesnet at (866) 347-3292, service can't be terminated online. Please be aware that once you cancel, if you leased your equipment, you must return the transmitter located at the end of the dish arm, the modem, and power brick for the modem. Hughes will mail out a return kit once your account closes out. Failure to return the equipment will result in un-returned equipment fees. For more information on what must be returned and how to package it, please review the following page: http://support.hughesnet.com/sites/support.hughesnet.com/files/inline-files/1041328-0001_a.pdf
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07-25-2017
12:28 AM
2 Kudos
Well, in the past they needed numerous tests through out the day, on multiple days, this was to help pinpoint whether it was congestion, a network issue, or something else. That's why I was curious if you would, or could, get multiple tests at different parts of the day as it does help engineering. However, Hughesnet doesn't expect customers to leave work or people to change their daily lives to try and run a speedtest. Just the more information the better, it's actually very rare to see upload speed issues like that... By the way, make sure you are logged into your testmy.net account when testing, as the tests didn't get logged under your user name. I went and viewed your ConnectID on Testmy.net and this is what I see currently, however a ConnectID can change at any time. AJLandon's Upload Tests Tomorrow at some point, most likely while you are still at work, one of the Hughesnet Reps will post in this thread.
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07-24-2017
10:28 PM
1 Kudo
The speeds I do see on your account are... pretty horrible... I only see one 4MB package, however with speeds that low you would probably timeout doing the upload test. Can you try a few 2MB packages on a system that is directly connected to your modem at different time intervals, with all the others either turned off or disconnected when you are able? Maybe 2 in the morning and another 2 in the afternoon? Certainly not a good upload speed for a HT2000w Gen5 account (I am assuming that's your hardware/service because of your download rate).
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07-24-2017
10:19 PM
1 Kudo
That's actually a somewhat tricky question that only the Moderators here will be able to answer with certainty... But, I am going to take a somewhat educated guess... If you are currently leasing and you upgrade service and want to buy equipment, then yes you will have to pay full price. If you currently own your equipment, chances are they will charge the full price, for some reason I want to say upgrades dont usually get the option to purchase though... I know during the earlier days of Gen4, customers couldn't purchase when upgrading. Gen5 I know there is a purchase option, but not sure if it's only available to new customers. The dish is free on all installs, Hughes only charges for the Modem, ODU, and Power Brick, so the only thing that *might* stay the same is the ODU... But I do know there are a few different revisions done to the ODU to help improve them, so it may be worth it to have a new ODU put in during an upgrade if you do purchase at full price. I am sure tomorrow one of the Reps here can give you the best course of action as well as accurate information. Might get lucky, they may just charge for the Modem and Power Brick along with the install fee if that would apply to you, granted, that's if you already own your current equipment.
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07-24-2017
02:20 PM
@Liz can the people beside you still hear? I swear I heard a scream a little while ago. 🙂
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07-24-2017
01:22 AM
Honestly, have zero idea what the Hidden Network could be used for, no telling with Hughesnet.
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07-23-2017
07:42 PM
2 Kudos
Yes the signal is coming from your HT2000w... You wont be able to connect to that signal, and the signal is disabled if you disable the Wifi on the modem. It's kind of like the USB port on the back of the HT1100... It's there for "future use", but, we have no idea when or if that future will ever come. 🙂
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07-23-2017
12:11 AM
They might, but the diagnostic information the HT1000 provides and collects is limited compared to the HT1100 and HT2000.
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07-23-2017
12:08 AM
Had to make sure... It's rare to see someone with a 1000 series unit anymore. Monday, either @Amanda, @Liz, or @Aedan will create an order to send you a newer model modem... After that is installed then if the issue persists they can run remote diagnostics.
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07-23-2017
12:03 AM
HT1000 or HT1100? If you are on the 1000, then Hughes will be sending you an HT1100 or HT2000w to replace it... The HT1000 units had been phased out for being very problematic. If it's an HT1100 then either the coax isn't in great shape, or your ODU is potentially flaky.
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07-22-2017
11:09 AM
No.. It's not... I fight those friggen things all year long... THEY GET MASSIVE!!!!
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07-22-2017
08:29 AM
Shoulda put a warning in the title dude e.e
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07-21-2017
07:28 AM
@duke_mabank It's more likely the modem, or ODU are going bad actually... I have an HT1100 sitting inside a server closet where the temperature easily reaches 90F and the terminal hasn't gone down yet. They do build these units to handle a fair bit of heat before they will have issues, and if it's an overheat issue for the modem, then the modem will power down and the power light or system light will go solid bright red. If it was an ODU overheating, we would have many more complaints about the system light going out due to the extreme heatwave that has hit the country.
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07-20-2017
04:22 PM
1 Kudo
To be honest, speed sells... How is Hughes to compete with anyone when everyone has "bigger and better" numbers? People buy what sounds the fastest/biggest, not the slowest. That aside, speeds when in FAP can hit 1Mbps or lower, though you should still be able to stream standard definition video just fine.
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07-20-2017
02:34 PM
There is a known issue with the wifi dropping on the HT2000w, however that will be fixed in a software update that should be rolling out soon... However, your device may not support the Wifi Encryption method the HT2000w uses by default, this could be due to the age of the device, or software of the device. In the case of a Wireless adapter for your computer, please make sure you have the latest drivers installed. You can usually download the drivers from the manufacture of your computer, or of the wireless adapter. To change from the default WPA2 AES encryption method to WPA/WPA2 TKIP+AES mode, please follow the steps below. 1: In your browser go to http://systemcontrolcenter.com or http://192.168.0.1 2: On the left hand side, click on "Wifi Settings" 3: You will be presented with a logon screen, the default password is admin 4: Select either 2.4Ghz, 2.4Ghz Guest, 5Ghz, or 5Ghz Guest, which ever network your device is trying to connect to 5: Select the WPA Mode and set to WPA/WPA2 - the Cipher Suite should change from AES to TKIP+AES 6: Click Save Settings 7: Try to reconnect your device using the proper password for the wifi network.
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07-20-2017
05:19 AM
Oh, you can still be tracked... If the website didn't see your "real" IP address, you would get an error in your browser. The issue is, the extra information inserted by a proxy into each packet isn't being read properly by testmy.net suddenly, and people are trying to figure out why. 🙂
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07-19-2017
12:18 PM
There's no reverting back to Gen4... Gen4 plans have been retired in favor of Gen5.
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07-19-2017
10:47 AM
2 Kudos
Or, they could simply disable the 5Ghz radio and remove that as a feature of the product, and be clear. They advertised it as having wifi, not as having a 5Ghz radio.
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07-19-2017
04:56 AM
2 Kudos
It's a web-acceleration issue... The proxy is forwarding the wrong IP to the web-server it seems. Hopefully it's taken care of soon, no telling how many websites this could potentially impact.
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07-18-2017
02:25 AM
@Ridenstyl @Liz will make sure that the process the return so that you don't get charged for failure to return the equipment.
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07-17-2017
11:37 AM
2 Kudos
Never will understand why people keep posting Tech Support related issues in General Discussion... 😕 That aside, Hughesnet isn't throttling Youtube, if you can prove with out a doubt, please provide your evidence, and not just words. By the way, when streaming, youtube isn't constantly sending you data, they send small short bursts at a few Mbps. Doesn't take much to stream 720p ya know.
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07-17-2017
02:03 AM
@mweasner You might want to create a new topic for your specific issues.
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07-15-2017
10:23 PM
Why does this remind me so much of Steven...
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07-15-2017
10:14 PM
Figure I will start a topic, please keep discussions to a minimum, or better yet create an alternate thread for discussion on the status meters. This topic is meant soley for listing known changes to the Hughesnet Usage/Status Meter, as well as provide third party links so one can download an older version if they wish. This is not an official "Patch Notes" list, it's more or less observations of the changes between the listed version and previous version. If any of the links expire, or you know something I don't, please PM me directly! If you have a version that isn't listed, let me know as well! ---------------------------------------------------------------------------------------------------------------------------- Hughesnet Usage Meter Version History ---------------------------------------------------------------------------------------------------------------------------- Notes: Not all changes or versions are listed Use the download links at your own risk, these links are not hosted by Hughesnet, they, nor am I responsible for anything that may or may not happen when you click any of them. Hughesnet only supports the latest version available from their website. ---------------------------------------------------------------------------------------------------------------------------- Version 6.7.0 ---------------------------------------------------------------------------------------------------------------------------- Fixes: Improved Support for Businesses Fixes Mac High Sierra Bugs The warning system for when you will run out of data too soon appears to be working properly Known Bugs: There is a random dot that appears below “Billing Cycle” When you have exhausted Anytime Data, and have Token Bytes, but you are in Bonus Period, the meter says you are using Token Bytes when you actually are using your Bonus Bytes. Abrupt shutdowns, or crashes, will still corrupt configuration files making it impossible to start the meter. Download v6.7.0 from Dropbox ---------------------------------------------------------------------------------------------------------------------------- Version 6.6.1 ---------------------------------------------------------------------------------------------------------------------------- - Added support for more resolutions and scaling options in Windows - Fixed issue with not being able to see or purchase Tokens under "Purchase Data Tokens" - Updated program icon and logos Download Link: https://www.dropbox.com/s/2k391hr4w1behio/Hughesnet%20Usage%20Meter%206.6.1.exe?dl=0 ---------------------------------------------------------------------------------------------------------------------------- Version 6.6.0 ---------------------------------------------------------------------------------------------------------------------------- - Added Video Settings tab for Gen5 Subscribers - Updated how the Application determines modem type - Updated how the Application parses data from the modem - Updated the Usage Meter Tab -Removed the Remaining Usage bar graphs at the bottom - Changed how the Usage History displays, you will now see the remaining usage at the end of each day instead of actual use for the day. - Users now get a "Zoomed In" error instead of a blank page when the resolution for their monitor is too low, or display scaling too high. - Changed the name from Hughesnet Status Meter to Hughesnet Usage Meter Download Link: https://www.dropbox.com/s/tupqcmpjkud43jo/Hughesnet%20Usage%20Meter%206.6.0.exe?dl=0 ---------------------------------------------------------------------------------------------------------------------------- Version 6.5.3 ---------------------------------------------------------------------------------------------------------------------------- - Added basic support for the HT2000w and Gen5 Service Plans - 32bit Operating systems are supported again - Requires Win7 32bit at a minimum going forward. Download Link: https://www.dropbox.com/s/dshw1m5aaj8omyx/Hughesnet%20Status%20Meter%206.5.3.exe?dl=0 ---------------------------------------------------------------------------------------------------------------------------- Version 6.5.2 ---------------------------------------------------------------------------------------------------------------------------- - Not HT2000w/Gen5 capable! - Not compatible with HT1100 Software Version 3.4.3.36 - From 6.5.2 forward, Hughesnet has dropped Windows XP and Vista support. - Only 64bit Operating Systems are supported Download Link: https://www.dropbox.com/s/tosgdj9eu134ov9/HughesNet%20Status%20Meter%206.5.2.exe?dl=0 ---------------------------------------------------------------------------------------------------------------------------- Version 6.2.0 ---------------------------------------------------------------------------------------------------------------------------- - Not HT2000w/Gen5 capable! - Not compatible with HT1100 Software Version 3.4.3.36 Download Link: https://www.dropbox.com/s/vsjbt09qnx8yxqp/HughesNet%20Status%20Meter%206.2.0.msi?dl=0
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07-14-2017
07:12 PM
The phone most likely doesn't support 5Ghz Wifi, and probably only supports the older encryption method seeing as it's a basement bargain phone.
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07-14-2017
03:59 AM
1 Kudo
When on automatic payments, the system deducts the amount owed on the bill generation date... If you want to avoid this, you have to call and request to be put on paper billing, which you will be charged an additional fee for. That aside, you already agreed upon accepting your contract (Part 3, Section 6) and providing your card number that Hughesnet would automatically deduct monthly payments. http://legal.hughesnet.com/SubAgree-03-16-17.cfm
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07-11-2017
01:57 PM
1 Kudo
I have noticed it, but figured Hughesnet didn't want customers being able to poke around things that would typically cause them to freak out...
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07-09-2017
01:01 PM
Currently not possible... But it would be nice to have the option to limit guest clients data allowance or speed.
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07-08-2017
10:16 PM
Did you click the link I provided? It should have taken you to the advanced page... If not, look for the "i" icon at the top, to the right of System Info, it's really faint, but that will take you to the advanced page....
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