Forum Discussion
Gen 5 speeds are slowing down
When Gen 5 was first installed in April I was getting download speeds around 40Mbps. Now 3 months later it has slowed to 21 which is slower than the advertised 25. Called tech support and they said th...
- Aedan,
My HT2000W modem is back up to speed. In the morning during bonus data hours l ran a speed test and it was still slow. I re-enabled the 5.0 Ghz network that I had disabled during all of the testing and troubleshooting and as usual it didn't show up on my computer but did on my phone. So l connected to the 5.0 network on my phone and ran a download speed test of 42Mbps! So l switched back to 2.4 on my phone and ran in the 40s. Went back to my computer on 2.4 network and had a download speed of 43Mbps. So really all that was done was disable 5.0, re enable and connect to 5.0 and switch back to 2.4 . Maybe the upcoming firmware update will help. Thanks to everyone for their help and patience.
Those WERE ONLY my results and not anybody elses. 3 with Netgear and 3 HT2000W. Didn't know why you would be telling me that.
So that we can keep this topic focused...
Key Points of Interest...
- speeds on the HT2000w wifi are capping around 22ish Mbps (still acceptable for plan speeds though)
- speeds on the Netgear Wifi are able to hit actual maximum throughput that the customer can achieve
- devices state the linkspeed is being negotiated above 100Mbps, so in theory, they should be able to see 40Mbps using EITHER of the two wifi networks
jc2 can you inform us, is this happening with the 2.4Ghz, 5.0Ghz or both wireless network types? If it's happening on the 5.0Ghz only signal, then there is potentially a fix in that in new firmware that should be rolling out very soon. I am unsure about the 2.4Ghz network though, but I suspect the new firmware coming along may help there as well. From my understanding the firmware is mostly to address upnp issues and the 5Ghz signal constantly dropping out.
When was the last time the device your using was rebooted? I know some people will let their tablets run for days/weeks at a time with out an actual reboot, mine was recently having issues with speed and I couldn't get a link above 11Mbps, a reboot quickly got me back up to speed.
ALL of that aside, at the Advanced System Control Center go to General > Connected Device Info, and look at the "Device Health" it *SHOULD* be marked as Good for the device you are testing on.
I have been testing my Wifi on my Nighthawk and HT2000w, both give very similar results on testmy.net, but, I am one of the lucky ones... and running different firmware, so it's possible that the issue you are seeing is already addressed, just not rolled out to everyone yet.
- Using 2.4 Ghz network. 5.0 disabled. Rebooted yesterday. System control center doesn't say advanced and I don't see device health.
Did you click the link I provided? It should have taken you to the advanced page...
If not, look for the "i" icon at the top, to the right of System Info, it's really faint, but that will take you to the advanced page....- Device health says Not Available
Showing same thing. It was showing as "Good" until I refreshed it.
Hello jc2,
Thanks for posting. I am glad to see that our community super users were able to assist you. I am going to escalate your case to our engineers and will get back to you once I receive an update. In the meanwhile, please continue to monitor your system and let us know if there is any change. Thanks.
-Aedan
- Aedan,
My HT2000W modem is back up to speed. In the morning during bonus data hours l ran a speed test and it was still slow. I re-enabled the 5.0 Ghz network that I had disabled during all of the testing and troubleshooting and as usual it didn't show up on my computer but did on my phone. So l connected to the 5.0 network on my phone and ran a download speed test of 42Mbps! So l switched back to 2.4 on my phone and ran in the 40s. Went back to my computer on 2.4 network and had a download speed of 43Mbps. So really all that was done was disable 5.0, re enable and connect to 5.0 and switch back to 2.4 . Maybe the upcoming firmware update will help. Thanks to everyone for their help and patience.
