About cmb366

cmb366,   Thank you for your patience! We appreciate your reporting regarding the issue you've been experiencing. Our engineers have located the bug causing this problem, and are actively working with our data center to resolve it!   Thanks, Remy ... View more

The same issue I had in June is happening again.  Up to 9/30/2024 I have the hughes.net app on my phone to daily monitor my usage of Regular Plan data and the Bonus Zone.  On 10/1/2024 it went to 100GB and 50GB and has not moved.  It is also the same when I log into my account using the browser.  I need to be able to track usage throughout the month.  Please fix the Usage monitor on my account.  Thank you. ... View more

This may or may not be your case, but sometimes these offers are for new customers only. If you go there and pretend to be a new customer, you'll see the offer, but it will not truly be available to you as a current customer. Doesn't mean you won't ever be able to get on J3, but they  may only be offering J3 accounts to new customers at the moment (edit: in your area).  ... View more

I hope so too! Merry Christmas, cmb366!   Thanks, Liz ... View more