About Maui1957

Liz- Wanted to provide an update after our storms have pretty much passed now. So during the day we seemed to be able to watch without buffering(at least for 2 days this week) however, in the evening we have not been able to watch without buffering and  blurriness. Not sure that contacting engineering during your working hours will result in any issues that they can watch while on with me. I would still like this to be looked into however, until I have some issues in the working hours I will not be trying to coordinate time with engineering as I feel it would be a waste of time until I see the same issue again. ... View more

Liz- We have had storms this week so I don't think it would be a good idea to look into this when the weather could be effecting results. I will look to next week to get some times to you.. ... View more

  Thanks Liz- I was away several days last week for work . I will try to find some time that I can call and spend that time not working. I will let you know what times work so we can coordinate ... View more

Amazon is about the same as it has been. Buffering and when not buffering its very pixelated and not clear. ... View more

Liz Tried to watch Netflix on TV wired directly via ethernet cable. I tried all the various combinations that we have gone over previously and no difference. I looked back on this thread and realized that this is issue has been going on for over 5 weeks now. I certainly hope we can get resolution to this issue soon....   Thanks   ... View more

Liz- Tried to watch Netflix in the evening yesterday- Tried both ways with VDS on and off(no difference) and during a 40 min program it buffered 20-25 times so I can say that I did not see any improvement to previous experience.  We will check Amazon sometime today...   Thanks ... View more

I will check it out and let you know how it goes! fingers crossed....   Thanks ... View more

Liz- Thanks for the update on Netflix.I hope that improves our ability to watch TV..Has there been in progress in why my  testing results are as slow as if I was out of data?  We were able to get 10 mbps or greater just a month ago and things all of the sudden just seem to go slow...   Thanks   ... View more

Liz- Yes, my Amazon settings were already set to good. Sorry didn't mention that...   Appreciate it-     ... View more

Liz- I am sorry for the delay- I did turn that off and it didn't make any difference. Any update from engineering? ... View more

Thanks Liz- Amazon has been pixilated and blurry but does not buffer as often as Netflix- I understand focusing on the streaming as that is our most frustrating pain point currently however, I still don't understand the slow test speeds which is why I have been running them. I will no longer post the test speeds while my speed is under investigation.   ... View more

I am now back at our house and once again we are buffering every 10-15 sec when trying to watch netflix. I need some resolution to this issue. Is there an escalation path? I don't think I should be paying for something that I can't use.    Any word from engineering? today's testing below   https://testmy.net/quickstats/Toad1957   .79 Mbps---unacceptable ... View more

Liz- Correct for most of my meetings, etc. I will join with my cell phone for audio and via the app for just content sharing. During this required training I am required to join video as well and either could not join or if I got video connected it would be buffering slow and people could not see me or I would freeze up. Our training is done my a third party and part of their requirement to certify completion of training is to have confirming video of attendance. My normal day to day work based on current duties will allow that I just call into meeting via my cell phone.   Hope that helps ... View more

Liz- I need both to work correctly so I can't really say to focus on one over the other. I have had training for the past few weeks and that is why I have had to go to a friends house for the past few weeks to have better connections for downloading data as well as conferencing on both Zoom and Teams. Training will be completed on 2/17 and I should be able to return to our home for the rest of this week and forward. I have been able to work around the slowness for work outside of this training requirement (which happens once a year). When we return we will then once again want to be able to watch TV (especially my husband while I am working during the day as he is retired).  Appreciate all your help! ... View more

Liz- Any updates on my slow speed? I am once again forced to go to a friends house in the city to work for a few days as I cannot connect to meetings (video on required for some of my meetings) as well as other limitations that I am having. Again, I should not have to drive 2 hours to another location to work when I pay good money each month for service. We are going on 2 weeks and still no resolution.  I just want what I pay for. We only have 2 options in our area and based on reviews I read Hughesnet is the better one but I am beginning to wonder. How can we get this issue resolved?  ... View more

Liz- Just tried streaming and the buffering and slowness is still occuring at 9:00 am. Stops to buffer about every 1 to 1 1/2 minutes.. ... View more

Liz- I have been working else where for the last few days but ran another test today when I returned-   https://testmy.net/quickstats/Toad1957   Average today is 1.39 Mbps   Any update from engineering? ... View more

So every place watch netflix is still buffering- I understand you are trying to help the situation however the download speed is as slow as if I went over my data limit, which I am signed up for the 50 GB to ensure I don't exceed.-   https://testmy.net/quickstats/Toad1957   HughesNet disclamer- It will never disconnect you or charge you for going over your data limit, but you will experience reduced speeds of 1–3 Mbps once you hit your limit. That’s still enough speed to check email and use messaging apps, but expect buffering if you’re trying to stream the latest release from Netflix (or any other streaming platform).       last test was .46- absolutely Ridiculous-    Liz- I appreciate your assistance however, the steps of testing seems to be the same as I previous have done. If I can't get a connection better than .46 mbps and you are not seeing any issues however, I had good connect a few days back doesn't make any sense to me. I need to be able to work and should be able to watch TV. I have you guys to to that as well as Direct TV to watch live TV. I don't understand what could have changed in a day or two to slow us down unless its that we were pretty close to end of our period however, we had tokens to use to not slow us down.     As I stated in my PM is I can't load what you wanted me to do and No I don't have another PC to load it onto.      ... View more

I am currently connect directly via ethernet and I am trying to watch netflix via netflix.com and am still having  slowness and buffering issues.  I also ran the test on my speed again and here are the results-   https://testmy.net/quickstats/Toad1957   Avg today is 0.46 Mbps- not even 1     ... View more

Typically its netflik's but we use others with the same results. It's occuring at all times. I have tried the fixes you have advised and again I am sitting here trying to watch a show and its been playing for 14 min into it and we have spent 45 minutes with all the buffering that has been occuring and the TV is hooked up directly with a ethernet. I would appreciate a resolution to this slowness as this speed is nowhere near what you advertise unless I have no data which right now I think I have 49 GB and 40+ GB tokens... ... View more

I am mainly concerned with the buffering and slowness not allowing me to watch our TV.  I did what you asked and that really didn't do much. My TV has always been plugged directly and not using wireless for the very reason of trying to get it to run. I ran the test again today after being gone and the results are below. This still shows results as it might if I am out of data- which I am not. I just would like to be able to watch TV without delays, etc.   today's AVG is 1.98 mbps-This is not right....--after whatever  change happened back in October I was able to get at least 15-20 mbps most of the time...   https://testmy.net/quickstats/Toad1957         ... View more

Liz- Thanks for the response. I am not using a VPN for work as I understand that slows stuff down. Our TV is hooked up via an ethernet cable and not on the wireless and we are  not able to watch any streaming services without buffering or unclear picture. I have checked all the setting as this is the same issue(appears so) that I had back in October so I went through all the steps that were tried back then and whatever the tech person did fixed it back then. I have our cell phones not connected as they don't connect to much with any speed so we just use our cell carrier for those. I am working at a friends house but would like to see if this can get fixed so I can go back to my own home to work.  ... View more

Data Tokens show as being available and appears to be using them. I took another sample today to see if anything changed but not so much-   Hope someone can look at tomorrow as this is really slow- I will be heading back to a friends house tomorrow that has high speed internet  as I can't perform my job duties with this slowness....I hope I get some resolution as I can't stay there for more than a couple days and nor should I have to leave my house to work...Appreciate any assistance     https://testmy.net/quickstats/Toad1957 ... View more

Liz- Not sure what was changed but I am seeing an increase in our speed. I appreaciate all the help!!! Thank the engineers for me!   Thanks     ... View more

Liz- Thanks and I hope someone can get this figured out- I have just spent 30 min trying to watch netflix with nothing else connected and the ethernet cable connected. We managed to get through 7 minutes of the show in 30 minutes of our time....   This is not the type of speed I had when I got the service and feels like its getting slower and slower the longer I use it...   HELP!!!     ... View more

So every place watch netflix is still buffering- I understand you are trying to help the situation however the download speed is as slow as if I went over my data limit, which I am signed up for the 50 GB to ensure I don't exceed.-   https://testmy.net/quickstats/Toad1957   HughesNet disclamer- It will never disconnect you or charge you for going over your data limit, but you will experience reduced speeds of 1–3 Mbps once you hit your limit. That’s still enough speed to check email and use messaging apps, but expect buffering if you’re trying to stream the latest release from Netflix (or any other streaming platform).     My average speed is 1.22 Mbps ... View more

We were trying to watch Netflix-and have confirmed our playback settings is set to auto on our profile ... View more

Liz- Tried again with everything disconnected and still the same buffering issue... ... View more

Update- just had to leave watching TV via internet as 30 seconds into the show it buffered---this is so frustrating as this was not like this in the beginning..... ... View more