Forum Discussion

Maui1957's avatar
Maui1957
Freshman
5 years ago

Slow speed

I had previously ran some testing back a few months ago and thought it was no where near what is advertised it seemed to run most things fine. Now everything seems so slow...I have been running tests...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hi Maui1957, 

     

    Thank you for your patience while our engineers looked at your case. An adjustment was made to your site, please let me know if you notice any difference.

     

    -Liz

Liz's avatar
Liz
Moderator

Hi Maui1957,

 

Thanks for posting and working with the community. I pulled up your account to run diagnostics on your site, and they indicate that the HughesNet equipment is working normally. However, I do see a couple of devices on your network that have Fair/Poor wifi connection. 

 

For troubleshooting purposes, can you temporarily disconnect the W1740534 device and your iPhone to see if performance improves on whatever is left connected?

 

Thanks,

Liz

 

Maui1957's avatar
Maui1957
Freshman
5 years ago

I have removed the iphone from wireless however, our issues are when we are connected via ethernet mainly. We have our smart TV directly connected and still can't watch most shows with buffering every few minutes. I have worked around working from home and just don't do any video and dial in with my phone for conference calls. We are currently trying to watch TV and it just took approx 2 min to load a show and we are connected via the ethernet and not using the wireless....