Forum Discussion
Slow speed
I had previously ran some testing back a few months ago and thought it was no where near what is advertised it seemed to run most things fine. Now everything seems so slow...I have been running tests...
Hi Maui1957,
Thank you for your patience while our engineers looked at your case. An adjustment was made to your site, please let me know if you notice any difference.
-Liz
Please be sure to use the manual test sizes that are listed in the instructions. 25MB for download tests and 4MB for upload tests.
Edit:
Please also ensure that you are not currently out of Service Plan data. You can do so here. You may need to click on "Home" on the left. If you are not out of Service Plan data, please continue with the speed testing.
Regarding your "reset" question, sometimes a power cycle can help. To do so, it would first be best to shut down your device (PC, tablet, phone, etc.), then unplug the HughesNet modem, wait at least 60 seconds, then plug the modem back in. Then wait for at least five minutes before starting your device back up and trying your online activity again.
Please, however, DO NOT "reset" the modem using the reset button on the back without instruction from a HughesNet rep to do so. Performing a "reset" improperly, or under the wrong circumstances, can actually cause more harm than good.
https://testmy.net/quickstats/Toad1957
I used the appropriate file size for the past 2 days-
Go to this internal modem page: http://192.168.0.1/#!/home/status
What is the number next to State Code?
BTW, your upload speeds are fine (very close to 3 Mbps, which is the stated upload speed for HN). One of you upload speeds was very slow, but it was at night when there's noticeably more congestion and speeds can be lower.
Maui1957 wrote:
https://testmy.net/quickstats/Toad1957
I used the appropriate file size for the past 2 days-
0.0.0 -- Fully operational
Hi Maui1957,
Thanks for posting and working with the community. I pulled up your account to run diagnostics on your site, and they indicate that the HughesNet equipment is working normally. However, I do see a couple of devices on your network that have Fair/Poor wifi connection.
For troubleshooting purposes, can you temporarily disconnect the W1740534 device and your iPhone to see if performance improves on whatever is left connected?
Thanks,
Liz
I have removed the iphone from wireless however, our issues are when we are connected via ethernet mainly. We have our smart TV directly connected and still can't watch most shows with buffering every few minutes. I have worked around working from home and just don't do any video and dial in with my phone for conference calls. We are currently trying to watch TV and it just took approx 2 min to load a show and we are connected via the ethernet and not using the wireless....
Update- just had to leave watching TV via internet as 30 seconds into the show it buffered---this is so frustrating as this was not like this in the beginning.....
Thanks for clarifying what you were trying to do online. When you were trying to watch on the smart TV, were the W1740534 device and your iPhone disconnected from the network at the time? Underperforming network devices can impact overall performance on the network.
-Liz
Liz-
Tried again with everything disconnected and still the same buffering issue...
