Forum Discussion
Slow speed
I had previously ran some testing back a few months ago and thought it was no where near what is advertised it seemed to run most things fine. Now everything seems so slow...I have been running tests...
Hi Maui1957,
Thank you for your patience while our engineers looked at your case. An adjustment was made to your site, please let me know if you notice any difference.
-Liz
Hi Maui1957,
Thank you for this confirmation, I've escalated this to our engineers for their input on your particular case. Once I have any news or additional troubleshooting suggestions from them, I'll post back.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Liz-
Thanks and I hope someone can get this figured out- I have just spent 30 min trying to watch netflix with nothing else connected and the ethernet cable connected. We managed to get through 7 minutes of the show in 30 minutes of our time....
This is not the type of speed I had when I got the service and feels like its getting slower and slower the longer I use it...
HELP!!!
Hi Maui1957,
Thank you for your patience while our engineers looked at your case. An adjustment was made to your site, please let me know if you notice any difference.
-Liz
Liz-
Not sure what was changed but I am seeing an increase in our speed. I appreaciate all the help!!! Thank the engineers for me!
Thanks
That's wonderful! Thank you for the quick update! I'll be sure to relay your message to the engineers. Please don't hesitate to drop by the community again if you have other concerns.
-Liz
