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About Geoffrey Leach
since
07-13-2012
a week ago
Geoffrey Leach
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29
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8
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a week ago
Mail from my hughsnet account to my wife's is vanishing without a trace. Both of us are able to send/receive email normally -- just brom my account to hers, and vice-versa. I've verified this sending from the hughsnet mail client, but as it does not provide a log, here's a log from my laptop. * Account 'geoff': Connecting to SMTP server: smtp.hughes.net:587... [2019-12-05 18:28:04] SMTP< 220 smtp.hughes.net ESMTP ecelerity 2.2.3.49 r(42060/42061) [2019-12-05 18:28:04] ESMTP> EHLO puget.mtranch.com [2019-12-05 18:28:05] ESMTP< 250-smtp01.hughes.cmh.synacor.com says EHLO to 184.53.49.29 [2019-12-05 18:28:05] ESMTP< 250-STARTTLS [2019-12-05 18:28:05] ESMTP< 250-ENHANCEDSTATUSCODES [2019-12-05 18:28:05] ESMTP< 250-AUTH=LOGIN [2019-12-05 18:28:05] ESMTP< 250-AUTH LOGIN [2019-12-05 18:28:05] ESMTP< 250-PIPELINING [2019-12-05 18:28:05] ESMTP< 250-XDUMPCONTEXT [2019-12-05 18:28:05] ESMTP< 250 8BITMIME [2019-12-05 18:28:05] ESMTP> AUTH LOGIN [2019-12-05 18:28:07] ESMTP< 334 VXNlcm5hbWU6 [2019-12-05 18:28:07] ESMTP> [USERID] [2019-12-05 18:28:08] ESMTP< 334 UGFzc3dvcmQ6 [2019-12-05 18:28:08] ESMTP> [PASSWORD] [2019-12-05 18:28:09] ESMTP< 235 Authed. Go on. [2019-12-05 18:28:09] ESMTP> MAIL FROM:<geoff@hughes.net> [2019-12-05 18:28:10] SMTP< 250 SPF validation soft failure [2019-12-05 18:28:10] SMTP> RCPT TO:<suslea@hughes.net> [2019-12-05 18:28:11] SMTP< 250 2.1.5 Accepted for you [2019-12-05 18:28:11] SMTP> DATA [2019-12-05 18:28:11] SMTP< 354 continue. finished with "\r\n.\r\n" [2019-12-05 18:28:11] SMTP> . (EOM) [2019-12-05 18:28:13] SMTP< 250 SPF validation soft failure * Mail sent successfully. [2019-12-05 18:28:13] SMTP> QUIT [2019-12-05 18:28:13] SMTP< 221 smtp01.hughes.cmh.synacor.com closing connection
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2 weeks ago
Hello Liz. The text of the email was forwarded to you as requested to communitysupport (no underscore). I have just re-sent the email. Regards.
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4 weeks ago
1 Kudo
Liz, thanks for your attention. Copy of ransomware has been forwarded to "community_support"
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a month ago
Just received an email with the title, "Your <hughes.com> account has been hacked The sender wants a bunch of bitcoin to let me see my email -- presumably that includes the email with the demand :-) I'm aware of the need to pass this on to local :LEO. Does Hughesnet have any interest?
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- Tags:
- spam
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05-06-2015
11:32 PM
Hi Liz. The problem happens with the other computer on my local network. Both systems are out at the same time. The indication that things are broken is that connection attempt to a particular site times out. I can collect the data for you over time. When I get enough data, I'll try disabling web acceleration.
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05-06-2015
11:21 PM
Cats? Don't make me laugh! On the serious side, here's my experience, FWIW. I find that I loose the ability to connect to some sites, but not others. google.com is one in particular that seems to be always accessible. Power cycling the modem seems to restore connectivity. Modem statecode is 0.0.0 every time.
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05-02-2015
03:54 PM
Here's another inaccessible site: www.lucianne.com
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05-01-2015
07:10 AM
1 Kudo
I've been experiencing intermittent outages for the last two days (as of 4/30) Some websites are accessible -- in particular, Google and Sutterhealth.org. FWIW, modem is rebooted every day.
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05-01-2015
07:07 AM
I've been experiencing intermittent outages for the last two days (as of 4/30) Curiously, some websites are accessible -- in particular, Google. Any web outages that might be suggestive? Note: This conversation was created from a reply on: Modem Reboot Restored Service.
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05-01-2015
07:07 AM
I've been experiencing intermittent outages for the last two days (as of 4/30) Curiously, some websites are accessible -- in particular, Google. Any web outages that might be suggestive?
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02-22-2015
09:47 PM
Just out of curiosity, how are you measuring the speed?
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02-22-2015
09:35 PM
My Gen4 performance is satisfactory and uniform 24 (well, 18)/7. (95246, if anyone is keeping score)
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02-13-2015
05:12 AM
Hi Amanda. FWIW, I'm a long-time Hughes customer, so this is just a curiosity on my part. That said, I would revise my question. Are prospective customers pointed to these pages as a matter of policy PRIOR to their being signed up? I ask only because there appear to be a number of users who have no knowledge of them, and who appear to be unpleasantly surprised when they discover that watching movies is expensive!
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02-11-2015
03:59 AM
1 Kudo
Question to the Hughes folks, prompted by this post. Does your user contract have warnings about the consequences of watching movies, playing games on line, etc?
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02-02-2015
08:13 PM
1 Kudo
I think I understand the reasoning behind this, but let me add a "but". It's been several years since I had the dubious pleasure of interacting with tech support, but from what I read here it seems likely that not much has changed. That is, several hours to get a ticket. It seems to me that this list is a way to avoid the wait (and aggravation). So, what about a web page that collects the necessary information -- questions that a rep should ask, and a description of the problem. A ticket could be generated and the result posted (optionally!) to the list. Perhaps this could reduce the number of all-caps posts?
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01-15-2015
07:15 AM
1 Kudo
As I understand your post, you have had your problem diagnosed and a change made by ATS that resolved the problem. You need to find out what ATS did to resolve the problem. Their records should have that info. If the low level tech does not have access to the info, work your way up the chain of command (politely, of course) until you get it. With that in hand, perhaps one of the Hughes folk that watch this blog will be able to contribute a permanent solution.
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01-13-2015
04:44 AM
1 Kudo
I had this happen to me once. TechSupport was able to diagnose.
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12-29-2014
06:22 PM
I'm curious as to what the problem is. Let's see if I have it correctly. 1. You played an interactive game over the internet. 2. You used up 8G of your AnyTime Data Allowance So your complaint is that the game should not have sucked up so much bandwith? Or that HN should have warned you? Or ...?
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12-25-2014
07:38 AM
Hmmm .... interesting stuff. CBL thinks my site is infected with Conficker, which appears to be (mostly) windows specific. No matter. Running the test provided by the University of Bonn's Conficker site, gives me a clean bill of health. I'm running Linux (Fedora 19). Perhaps the CBL's tests are insufficiently comprehensive?
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12-24-2014
09:17 PM
Is there a reporting procedure? Specific to blacklisting; otherwise it would be lost in the chatter. I tested 5 IP addresses, assigned to me on reboot of my modem, overe as many days. 3 of the 5 IP addresses were blacklisted by CBL. Am I just unlucky? I suggest that if HN was serious about eliminating blacklisting, an automated process would be in place.
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12-22-2014
09:27 PM
"I think what you ran into was the CBL's policy on spamming, and not HughesNet. Like most ISPs, HughesNet won't tolerate spam or malware if they know about it because of the problems it causes to their networks, like what you experienced." Of course what I ran into was a CBL policy, not HN's. My question was why HN did not resolve the issue with CBL? A more general suggestion: set up a program that tests each HN IP address against the CBL (and others). When a blacklisting is discovered, determine if the listing is valid and, if so, work with the customer to resolve the issue. And if the customer declines to take action, suspend their web access.
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12-21-2014
10:06 PM
It appears that perseverance is the key. 69.35.195.53 and 69.35.195.54 were rejected, while 69.35.195.48 and 69.35.195.49 were accepted. FWIW, it would be interesting to know what the Hughes policy is with regard to spamming, namely: 1. What does it take to get a site classified as a spammer? 2. What is the penalty?
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12-18-2014
08:05 PM
After rebooting the modem, I have IP address 69.35.195.53 (that's just 1 more) and the complaint that 184.53.32.86 is blocked. As to what I was attempting, that would be registration at the TracFone Wireless Forum, https://www.tracfoneforum.com/index.php I'll try a proxy later.
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12-18-2014
01:24 AM
"Your IP 184.53.32.12 has been blocked because it is blacklisted. For details please see http://cbl.abuseat.org/lookup.cgi?.submit=Lookup&ip=184.53.32.12." Following the link, I find: IP Address 184.53.32.12 is listed in the CBL. It appears to be infected with a spam sending trojan, proxy or some other form of botnet. It was last detected at 2014-12-15 08:00 GMT (+/- 30 minutes), approximately 2 days, 14 hours, 29 minutes ago. I suspect that this has more to do with Hughes reserving large block of IP addresses, although I suppose that on of them (mine?) might have been abused. From the individual user's point of view, is there a way around this? I would like to complete the site registration that generated the above error.
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08-10-2014
11:01 PM
1 Kudo
Hi Cheryl. I too live in the middle of nowhere. Actually, probably closer to the end of nowhere, since I don't even have cell service :-) I've had Gen4 for some time now, and I have had good results - which is not to say that there have been outages! I'd persevere with the upgrade before giving up. Do you have a contact with the company that does installs? That would allow you to cut out Hughes tech support, which would perhaps reduce the stress. OTOH, it might be instructive to find out why you don't have a consistent connection even with the original Hughesnet.
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