Forum Discussion
email delivery problem
My medical provider has an interface that mediates between provider and client. It is, as you might immagine, behind a firewall. When a provider sends a message to a client, the system sends a "You h...
Hi Geoffrey,
Thank you for your patience while we worked on this. The e-mail admins made some adjustments on our side which will hopefully allow these e-mail notifications to get to you. Please let me know whenever one of these e-mails arrive.
Thanks,
Liz
Good morning Geoffrey,
Can you please confirm if e-mails from MyChart are being delivered as expected now?
-Liz
I've asked their techies to sendme something as a test. I will update when that happens.
Perfect! Looking forward to hearing back.
-Liz
UCD tech support replied to my request for a test at 0945 today. I did not receive the expected email.
FWIW, the Hudhesnet email interface has a setting for "Blocked and Allowed Senders". Under "Allowed Senders and Domains", I have the entry "mychart.support@ucdmc.ucdavis.edu". This does not appear to have the effect of passing email from ucdavis.
Not sure it it will allow this, but try changing it to:
@*.ucdavis.edu
In theory, that should allow anything from the ucdavis.edu domain, regardless of subdomain or username.
Good morning Geoffrey,
Thanks for this update, I've let our e-mail admins know. I'll post back once I have any other news or additional instructions.
-Liz
Hi Geoffrey,
Thank you for your patience while we worked on this. The e-mail admins made some adjustments on our side which will hopefully allow these e-mail notifications to get to you. Please let me know whenever one of these e-mails arrive.
Thanks,
Liz
Confirmed. Thanks.
Wonderful, thank you for letting us know Geoffrey. I'm happy we were able to finally resolve this for you. Please don't hesitate to post again in the community if you have any other concerns.
Thanks,
Liz
