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email delivery problem

Liz
Moderator
Moderator

Re: email delivery problem

Great! If they have any questions, feel free to let me know.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Geoffrey Leach
Sophomore

Re: email delivery problem

Reply from sender's tech support; A polite middle finger.

 

The configuration for our e-mail tickers cannot be changed per Hughes.net suggestion. If you do not wish to have the e-mail tickers we send go to spam I would suggest asking their support how to prevent certain e-mail senders from going to spam. They should have a workaround for this.

Liz
Moderator
Moderator

Re: email delivery problem

Oof. Thanks for this. Let me see what our e-mail admins have to say about this.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Liz
Moderator
Moderator

Re: email delivery problem

Good morning Geoffrey,

 

Our e-mail admins are working to add this domain to the allow list to address your concerns. I'll let you know once it's complete.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Liz
Moderator
Moderator

Re: email delivery problem

Good morning Geoffrey,

 

Can you please confirm if e-mails from MyChart are being delivered as expected now? 

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Geoffrey Leach
Sophomore

Re: email delivery problem

I've asked their techies to sendme something as a test. I will update when that happens.

Liz
Moderator
Moderator

Re: email delivery problem

Perfect! Looking forward to hearing back.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Geoffrey Leach
Sophomore

Re: email delivery problem

UCD tech support replied to my request for a test at 0945 today. I did not receive the expected email. 

 

FWIW, the Hudhesnet email interface has a setting for "Blocked and Allowed Senders". Under "Allowed Senders and Domains", I have the entry "mychart.support@ucdmc.ucdavis.edu". This does not appear to have the effect of passing email from ucdavis.

MarkJFine
Associate Professor

Re: email delivery problem

Not sure it it will allow this, but try changing it to:

   @*.ucdavis.edu

In theory, that should allow anything from the ucdavis.edu domain, regardless of subdomain or username.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Liz
Moderator
Moderator

Re: email delivery problem

Good morning Geoffrey,

 

Thanks for this update, I've let our e-mail admins know. I'll post back once I have any other news or additional instructions.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.