Forum Discussion
email delivery problem
My medical provider has an interface that mediates between provider and client. It is, as you might immagine, behind a firewall. When a provider sends a message to a client, the system sends a "You h...
Hi Geoffrey,
Thank you for your patience while we worked on this. The e-mail admins made some adjustments on our side which will hopefully allow these e-mail notifications to get to you. Please let me know whenever one of these e-mails arrive.
Thanks,
Liz
Good morning Geoffrey,
Thank you for your patience while your e-mail admins reviewed your latest e-mail examples. I've PMed you with their suggestions for the sender to prevent these e-mail notifications from being flagged.
-Liz
PM has been forwarded to MyChart tech support. Thanks.
Great! If they have any questions, feel free to let me know.
-Liz
Reply from sender's tech support; A polite middle finger.
The configuration for our e-mail tickers cannot be changed per Hughes.net suggestion. If you do not wish to have the e-mail tickers we send go to spam I would suggest asking their support how to prevent certain e-mail senders from going to spam. They should have a workaround for this.
Oof. Thanks for this. Let me see what our e-mail admins have to say about this.
-Liz
