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About Wally Estes
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06-10-2019
09:53 PM
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12-29-2017
04:42 PM
Liz, the OID error is gone. I was able to access my account information without any issues. Will this error resurface if I create a third email address, I curently have two, and then delete one of the three? Previously, we thought the OID error had been resolved; I deleted a test email account you all had created and the OID error was back. Wally Estes
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12-22-2017
10:21 AM
This issue is now 9 months old; I still receive the OID error when I try and acess my account informatiion. It has been a month since I have received any communication from hughesnet. Wally Estes
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11-21-2017
08:16 AM
Well, that didn't last long. I am once again receiving the OID error when I try to login with the wally.estes account. I wonder if deleting the EarlEstes123 dummy account yesterday afternoon had anything to do with this. Wally Estes
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11-20-2017
04:58 PM
Liz, Hurrah! It appears that the problem has been resolved. Could you have the EarlEstes123 login eliminated? Thank you for your perseverance with this issue. Wally Estes
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11-09-2017
04:28 PM
Thank you for the update. I would really like to get this resolved. Wally Estes
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10-30-2017
02:45 PM
This issue is now seven months old; I still receive an "OID" error message when I try to login with my primary email address. I am able to login successfully with a secondary email address. No communication from Hughesnet since 9/25/17. Wally Estes
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09-22-2017
03:43 PM
This issue is now six months old; I still receive an "OID" error message when I try to login with my primary email address. I am able to login successfully with a secondary email address. It is hard to believe that this issue has not been resolved by now. Wally Estes
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08-14-2017
03:26 PM
Liz, if you are referring to the error message from the smartphone app, I am not knowedgeable enough to provide a screenshot. And I do not care to invest the time to learn how. Wally
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08-12-2017
12:00 PM
LIz, via the mobile app: I was able to log in with the wally1.estes1 account. I was not able to log in with the wally.estes account; I received a system not available message several times. Wally
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08-11-2017
07:21 PM
I created a new acount, wally1.estes1, and was able to log in with no issues with that account. I will try the mobile app test this weekend. Wally Estes
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08-04-2017
02:26 PM
Yes, I would be available in the afternoon between 1Pm and 4PM my time. Wally Estes
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07-20-2017
03:04 PM
Well, the bugging did not work. I just tried to log in with my primary email address and received the same 'Invalid OpenId or Credentials' error message. Wally Estes
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07-14-2017
01:22 PM
This issue is now greater than 4 months old with no resolution. And no updates as to when the fix will be available. I wonder if hughesnet senior management is aware of this? Wally Estes
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07-03-2017
01:09 PM
1 Kudo
Well another billing cycle has gone by and I am still not receiving email notifications of my invoice generation; I wonder if I am being blocked from receiving all emails from hughesnet itself. I am still receiving the Invalid OpenID error when I try to login with my primary email address. My notifications are still being reset from my primary email address to my secondary email address every two or three days. These issues have been going on in one form or another for close to four months. I wonder if this issue will ever be resolved? Liz, it is no longer acceptable for you to state that you will contact the engineers and then not provide an update. Does hughesnet intend to resolve this issue and if so, when? Wally Estes
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06-20-2017
12:01 PM
Thank you Liz.
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06-04-2017
11:43 AM
Liz, another week has gone by with no update. The problem still exists. Wally Estes
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05-25-2017
07:34 PM
Liz, another week has passed with no update. This problem is approaching three months with no fix. Wally Estes
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05-18-2017
03:08 PM
For Liz: Liz, it has been two weeks sine you provided an update; I was last contacted on April 13 by tier 4 advanced support; and it was on March 10 that I first contacted tier 1 support regardin the beginning of this issue. So, hasn't this problem gone on long enough? I just tried to access my account information and am still receiving the OID error. Wally Estes
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05-05-2017
10:42 AM
Liz, thank you for the update; I was just think of contacting you. I called trier 1 support this morning hoping to get a status. Wrong decisiion on my part. 23 minues of new frustration and was put on hold three times before I had had enough. Should have instead gone to the forum initially. I can confirm that I am still receiving the OID error as of this mornig. Wally
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04-26-2017
08:40 AM
Liz, it's Wednesday mornibg and I am still receiving the OID error. You had indicated that this was to have been resolved by Tuesday. Wally Estes
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04-21-2017
04:49 PM
Liz, thank you for the update. Josie, from your advanced tech support, left me a voicemail yesterday saying that the problem had been identified. The problem affected other accounts in addition to my own. She could not provide a timeline for having the problem fixed. She also mentioned that a $10 credit would be applied to my account for each of the next three months. Wally Estes
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04-17-2017
03:13 PM
Heidemariew, Why don't you create your own topic on your issue with history and case number(s)? I am sure that Liz or one of the moderators will look into it. Wally Estes
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04-17-2017
03:11 PM
Liz, thank you. Wally Estes
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04-12-2017
07:05 PM
I upgraded to gen 5 today and I also lost the tokens, 9.5 GB to be specific. I called customer support to request that they be added back to my acccount. They replied that this was standard procedure upon changing to Gen 5; they would not restore the tokens. Case# is 103523561 Could a moderator assist with this issue? Wally Estes
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04-12-2017
05:07 PM
Liz, the Gen 5 upgrade was completed this afternoon. I amd still having the OID error. Wally Estes
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04-10-2017
12:06 PM
Liz, I will let you know how the upgrade goes and whether or not the OID error persists after the upgrade. Thank you. Wally Estes
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04-08-2017
12:11 PM
Liz, I went ahead and scheduled my Gen 5 upgrade for the afternoon of Wednesday the 12th. Please advise if this should be delayed or cancelled due to my current case with the account information access. Thank you. Wally Estes
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04-07-2017
09:04 AM
Advance tech support contacted me on Thursday, April 6. Still no resolution to my problem. They will contact me again on April 13. Hard to believe that this has been going on since March 10 with no end in sight. I am considering upgrading to Gen5. Could a moderator advise whether or not this account issue would affect the Gen5 upgrade? Wally Estes
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04-03-2017
10:56 AM
I was just contacted by advanced customer support. They verified the problem and will escalte it further. They will provide me with a status by April 6. So finally, some progress.
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04-03-2017
09:16 AM
4 Kudos
Since March 10th, I have been in contact with tech support regarding issues with my account information; I have called them 8 times and spent a total of 130 minutes on the phone with various reps. For a number of months prior to March, I have not been receiving email notification that my invoices were being generated. As I pay with a credit card on file, neither my basic internet service nor my email service has been interrupted. I did notice that on the account information tab on the my.hughesnet.com web site, a secondary email address was being displayed instead of my primary email address. I have several secondary addresses; these are used in order to avoid spam mail. Several times, I changed the secondary email address to my primary but the system would revert back to the secondary address within a day or two. On March 10, I first contacted customer support to see if they could change the account information to reflect my primary email address. They did and the account information reverted back to the secondary address within a day or two. This went on for four or five attempts before I requested that the situation be escalated to advanced tech support. They indicated that the issue would be escalated; I have not heard from advanced tech support on this issue. The issue has now evolved to where I am no longer able to log into the account information tab on the my.hughesnet.com web site. I receive a “Invalid OpenID or Credentials” message. On March 31 I had two conversations with tech support totaling 71 minutes. They were unable to resolve this new issue and said it would be escalated to advance tech support. I was told to expect a call from advanced tech support within 24-48 hours. I have not been contacted. The case numbers associated with these issues are the following: 103095639, 103172476, 103270616, and 103321165. I would appreciate any assistance on these issues that you could provide.
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