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About HughesIsPitiful
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| Date Last Visited |
02-13-2022
01:19 AM
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02-10-2022
04:33 PM
Hi Liz, Just wondering, were you able to run diagnostics? I am still not receiving anywhere near to what my contract says (less then 2mbs download) after rebooting and tweeking settings. Please advise. I need to resolve this or terminate my account without penalty, due to non-performance of contract. Thanks for your help, George Jelaco havefaithnow@att.net
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02-03-2022
06:07 PM
Hi Liz, I spoke with a customer service rep twice before ordering online. I spoke with a woman both times and she assured me that I would be getting enough speed to stream a movie. She did say it might not be 25mbs but it should be close to that. However, that is not the case. I'm lucky if I can get 4-8 mbs download. I believe no customer should have to go through what I have been through JUST to get internet service. The first month or two of service was hours on the phone and doing research to help with the slow download. I was switched to another satellite in Texas that worked for 1 day at 18-20mbs download, then it was back to snail's pace again. Thank you for looking into it again. We have the modem plugged into a switched outlet and my wife turned off the switch; it is now back on. I seriously do not have any energy to continue with this process. I think you would agree if you were in my shoes also. I'm pretty much done with the hassle. Thanks George/Noemi Jelaco havefaithnow@att.net
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02-02-2022
05:41 PM
Thanks maratsade! I will be monitoring for a response.
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02-02-2022
01:34 AM
1 Kudo
Thanks Gabe for the guidance. I have followed the following directions: -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used) -disable the WiFi in the HT2000W modem while the speed tests are being performed -the testing device should be the ONLY device connected to the HughesNet modem while testing -use the manual 25MB size download test file -if testing upload instead of download, use the manual 4MB size upload test file -space each test in the batch at least 5 minutes apart -disconnected Nord VPN My test results link is: https://testmy.net/quickstats/His%20Name%20is%20JESUS I feel I was misled about the service by the phone sales rep who placed my order, and since the beginning of this account I have not even come close to the salesperson promised speed. As a matter of fact I have only been provided with an average of 16% of the speed I agreed to in our contract. After 3 months of calls and suffering with these terrible speeds, I would like to terminate my contract and request a sales call review and assist with any early termination fees. Thanks, I look forward to Hughes acting honorably and doing the right thing. Please advise. George & Noemi Jelaco havefaithnow@att.net
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01-30-2022
11:14 PM
1 Kudo
I have been experiencing very slow speeds since getting Hughes Satellite at the end of October 2021. After numerous phone calls (6+) and wasted hours calling support (7hrs+) Following the guidelines recommended by moderator Liz, I've performed tests via testmy.net. The tests were performed with wifi disabled (both 2.4GHz and 5GHz) and only one computer connected to the modem via a hard-wired cable. Also, my Nord VPN has been disabled. My name is George Jelaco, havefaithnow@att.net. Here are the results: Date format: D M d Y @ g:i:s a Type Test Size Score Mbps Score MB/s Username Computer ID ISP / Host Extra Identifier Test ID Sun Jan 30 2022 @ 8:00:04 pm UP 824 kB 0.74 0.09 His Name is JESUS 4.08438E+13 hughes_network_syste 74------us wFJHLmTtz Sun Jan 30 2022 @ 7:59:42 pm DN 1.1 MB 0.74 0.09 His Name is JESUS 4.08438E+13 hughes_network_syste 74------us Z_HBc8Pxm Sun Jan 30 2022 @ 4:32:42 pm UP 704 kB 0.74 0.09 His Name is JESUS 4.08438E+13 hughes_network_syste 74------us -7p74NAJo Sun Jan 30 2022 @ 4:32:21 pm DN 2.1 MB 2.43 0.3 His Name is JESUS 4.08438E+13 hughes_network_syste 74------us qtjoa5eRF Sat Jan 29 2022 @ 7:17:39 pm UP 256 kB 0.32 0.04 His Name is JESUS 2.24248E+13 hughes_network_syste 74------us xPXXVlqbg Sat Jan 29 2022 @ 7:17:28 pm DN 1.4 MB 1.09 0.14 His Name is JESUS 2.24248E+13 hughes_network_syste 74------us B3tJCJr~~ Sat Jan 29 2022 @ 12:35:39 am UP 696 kB 0.86 0.11 His Name is JESUS 5.63151E+12 hughes_network_syste 74----seaside-or-us Do3PNqdQJ Sat Jan 29 2022 @ 12:35:21 am DN 2.3 MB 2.38 0.3 His Name is JESUS 5.63151E+12 hughes_network_syste 74----seaside-or-us ghAQJDYOc Fri Jan 28 2022 @ 11:27:26 am UP 808 kB 0.58 0.07 His Name is JESUS 5.63151E+12 hughes_network_syste 74----seaside-or-us 6kJexoOZ9 Fri Jan 28 2022 @ 11:27:06 am DN 2.1 MB 2.52 0.32 His Name is JESUS 5.63151E+12 hughes_network_syste 74----seaside-or-us kw3kKP_AC Thu Jan 27 2022 @ 9:04:55 pm UP 752 kB 1 0.12 His Name is JESUS 6.25256E+13 hughes_network_syste 74----seaside-or-us GdkQQirf7 Thu Jan 27 2022 @ 9:04:40 pm DN 1.5 MB 0.79 0.1 His Name is JESUS 6.25256E+13 hughes_network_syste 74----seaside-or-us Iw-QE2_dH Thu Jan 27 2022 @ 4:25:44 pm UP 824 kB 0.96 0.12 His Name is JESUS 6.25256E+13 hughes_network_syste 74----seaside-or-us dPWGrtivI Thu Jan 27 2022 @ 4:25:27 pm DN 2.3 MB 1.66 0.21 His Name is JESUS 6.25256E+13 hughes_network_syste 74----seaside-or-us gea-jXrxD Wed Jan 26 2022 @ 10:39:46 am UP 784 kB 1.27 0.16 His Name is JESUS 2.51094E+13 hughes_network_syste 74----seaside-or-us THJ8tRBbC Wed Jan 26 2022 @ 10:39:30 am DN 2.4 MB 2.53 0.32 His Name is JESUS 2.51094E+13 hughes_network_syste 74----seaside-or-us qa-Eo~~GP Tue Jan 25 2022 @ 5:07:33 pm UP 856 kB 0.85 0.11 His Name is JESUS 1.07682E+12 hughes_network_syste 74----seaside-or-us YxQ9TPbaF Tue Jan 25 2022 @ 5:07:15 pm DN 21.1 MB 10.94 1.37 His Name is JESUS 1.07682E+12 hughes_network_syste 74----seaside-or-us N_NU2H9jc Sun Jan 23 2022 @ 9:23:01 pm UP 256 kB 0.33 0.04 His Name is JESUS 3.40455E+13 hughes_network_syste 74----seaside-or-us SOQjBJi5N Sun Jan 23 2022 @ 9:22:51 pm DN 1.6 MB 0.73 0.09 His Name is JESUS 3.40455E+13 hughes_network_syste 74----seaside-or-us MuPnxCeR1 Sun Jan 23 2022 @ 9:00:37 pm UP 256 kB 0.28 0.04 His Name is JESUS 3.40455E+13 hughes_network_syste 60----seaside-or-us 5thepADIE Sun Jan 23 2022 @ 9:00:27 pm DN 2.3 MB 1.02 0.13 His Name is JESUS 3.40455E+13 hughes_network_syste 60----seaside-or-us bgQZjWvBS Sun Jan 23 2022 @ 8:47:14 pm UP 744 kB 0.4 0.05 His Name is JESUS 3.40455E+13 hughes_network_syste 60----seaside-or-us Fb0G1FKpE Sun Jan 23 2022 @ 8:46:49 pm DN 480 kB 0.48 0.06 His Name is JESUS 3.40455E+13 hughes_network_syste 60----seaside-or-us YuMikQ5wT Sat Jan 22 2022 @ 12:01:45 am DN 23.8 MB 21.73 2.72 His Name is JESUS 8.7342E+13 hughes_network_syste 60------us 1GOtFP~jb Thu Jan 20 2022 @ 11:59:09 pm DN 1.5 MB 8.04 1 His Name is JESUS 1.14478E+13 hughes_network_syste 60----mountain_cente A6NIibqN4
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