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Hughesnet Community
About maratsade
Distinguished Professor IV
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01-02-2019
05:41 PM
1 Kudo
I really hope she's on tonight, and that she contacts you early enough so you can see it. Fingers crossed. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. @bcnowlin wrote: Thanks, I sorta thought that, but I can't wait until 10:45 EST to see it. Maybe she will contact me tonight before 9 CST Thanks again Robert
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01-02-2019
04:22 PM
1 Kudo
Robert, Felicia usually comes on the site after 5 pm. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. @bcnowlin wrote: Ok i was contacted Monday night at 10:45 was in bed and didn't know it. Nothing since is this what it is going to be like for a loyal customer. My problems started all at once. Every was perfect since that last shutdown a few months ago. Now it is up and down. Please let me know something, Somebody Robert in waiting.
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01-02-2019
12:16 PM
1 Kudo
Yeah, I love that you can control the quality on the website. I hope they add it to the app too. I tested it on the iPad but couldn't find a setting at all, and so I streamed for a bit and saw it inhales data. So no app for me. I've never used the apps that come with the TV, so I don't know if they have a setting to control video definition, but it'd be nice if they did, since so many people use those apps. Nowadays I just use the HDMI cable method and connect a laptop to the TV. Works a treat. @BirdDog wrote: I didn't know they added that as don't watch that much Amazon streaming, nice they did. Since I usually watch casting from the app wouldn't do me any good, wonder if built in smart TV app allows it. Will have to check.
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01-02-2019
11:55 AM
1 Kudo
@BirdDog wrote: Amazon can be pretty sketchy because a lot of their video is only HD and does not adapt to the user end speed. If you're watching on their site, you can downgrade the video quality to "Good," which uses about 380 MB per hour. I've tested this and it works. The app doesn't have a way to downgrade the video quality that I could see.
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01-02-2019
11:03 AM
3 Kudos
It's network management. Satellites have limited capacity, and satellite ISPs need to share the bandwidth. If they offered all the plans everywhere, people would whine even more than you are now. Have fun waiting for your dream ISP. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. @Quej wrote: Tried to upgrade to something more than 20 gig today. In spite of the page that says I can go 30 and 50, customer service says no. Here in Community, I see the reason: Hughes is too popular! Looking at the really low levels of satisfaction toward ViaSat, I will have to wait for Boeing's CircleID 3000 and SpaceX's Starlink 12000 low orbit satellite systems to come on line "as early as" 2020. But when that happens, no need for a dish! And ping delay dissappears! Gen 5. Online gaming will be possible. Ooh! Sounds too good to be true.
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01-01-2019
11:59 AM
I saw your billing question, Cuddlebug, but unfortunately I don't know the answer. 😞 @cuddlebug0 wrote: I'm glad to have a couple of friendly faces to chat with from time to time. I just posted a billing question. It's no doubt a silly question, but one I need an answer to. I have to watch for a reply now. Chat later. cuddlebug0
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01-01-2019
11:57 AM
1 Kudo
Make sure the Video Data Server is on. Also, if you stream from Amazon Prime (using their website -- their app doesn't seem to have a way to restrict the video quality), make sure the video quality is set to Good (that uses the least data). You could also try PlayOn Cloud and download stuff during Bonus Bytes (2 am-7 am) and then play it back offline. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. @Cristygirl wrote: Is there a way to put a restriction on the video streaming data
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12-30-2018
04:45 PM
1 Kudo
Well, phooey. I thought maybe your 3 good tests would mark an upwards trend, but I guess not. 😞 I think you have plenty of tests now, and you should wait until the HN reps address your issue later in the week. You're going to drive yourself to the poorhouse with all the token purchasing! *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. @bcnowlin wrote: When I do test the dowload stps a second or 2 every time and one time stopped at 98% for a long time. Time of day doesn't seem to matter.. had to buy token just to do test.
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12-30-2018
04:42 PM
2 Kudos
I think the wifi booster only extends the signal, so if you have an area with low wifi strength, then it'd boost the signal there. It's not a booster (as far as I know) in the sense of improving the signal. You should look at data management to figure out how to budget your data so it doesn't disappear so quickly. You can measure your wifi strength with the Hughesnet app. If it's good in every room of your house, then you wouldn't need the booster. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. @C-Walker wrote: My family and I had went through our monthly plan so fast it seems over the few months we have had HughesNet. A very nice and seemingly knowledgeable representative has informed me that there has been equipment issues connect with the lose of our data. She was generous enough to help with this situation so.....Thanks a bunch for that! Now I’m looking at the WiFi boosters that HughesNet is offering. Should I purchase a booster for my home for when we do go over our monthly plan? Will this help with signal enough to where it will go faster than a tortoise? Or would I just be wasting my money? Some help plz and thanks.
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12-29-2018
05:31 PM
that's great, Robert. You have a lt of testing history there; well done! *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. @bcnowlin wrote: Thanks, this is what I have, I thought I was signing in all the time so I added some today Robert https://testmy.net/quickstats/bcnowlin
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12-29-2018
04:20 PM
1 Kudo
Yep, this is why I wrote "It seems you may have run some already, so could you share the URL to your Testmy.com results page?" The problem is, the reps will very likely ask for the URL to your test results, so those results can be analysed. Testmy.com provides a lot of information they can use to help you. If you have an account with Testmy, there will be a history of the tests you have already run, and if you post the URL, they will be able to have a look. I also did understand that you're running out of data and don't want to use it for more tests, which is why I wrote you may need to wait until the HN reps come back on the site on Monday to see what they say about that. Maybe they'll give you tokens so you can test. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. @bcnowlin wrote: I have said in my post that I have run test for every one I have talked to and chatted with at hughes and so far I have not been helped one of them gave me a couple of tokens and the last one got really rude and that I have no options and she couldn't help and hung up \. I have less than one gig left and have used all my data up on test anfter test for them. Robert
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12-29-2018
03:51 PM
1 Kudo
Sorry to add to your frustration, but the reps will ask for speed tests. It seems you may have run some already, so could you share the URL to your Testmy.com results page? It should be https://testmy.net/quickstats/your-username. Replace "your-username" with the username you use for your Testmy.net account. If you don't have a Testmy.net account, you should get one. it's free. If you're on Gen 5, run the 25 MB manual test for downloads, and the 4 MB manual test for uploads (for Gen 4 it's 12 up and 3 down). You should run batches of tests, maybe 3 at a time, 5 minutes apart, at different times of the day. If at all possible, the device you use for testing should be connected directly to the modem. If you have no data left, then please wait to see what the HN reps say. They will be back on Monday. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. @bcnowlin wrote: Someone told me to start my own topic so her goes. Several months ago I had the same problem and talked and texted till I was blue in the face. Finally got escalated to the top and Bingo it was perfect for several months. then all of a sudden 2 months ago it went down to the bottom again to the point of using all data and not getting anywhere. I just don't know anymore whtat to do. The mytest shows an graph like sawteeth and stops and starts. I have tested all my gigs and tokens till I have 1 token left. Even one girl told me that one or two down is ok because they don't guarantee speeds. LOL. I don't want to keep buying tokens. Frustrated is not the word!!!!
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12-29-2018
10:31 AM
Yeah, I'd be pretty steamed too. I can't imagine it's hard to fix your problem, unless there's something going on you may not be aware of. The reps here can check your account (unless you're a business account, in which case their superpowers are limited) and tell you what's going on. They're very responsive and helpful, but overworked, so it may take a bit. Keep an eye out, though, and I would say if 7 business days go by and you don't hear anything, you could post a gentle reminder. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. @pattymotley wrote: Thanks. I just did a chat but the person I need to talk too was not available. I'm just tired of having to deal with this every month.
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12-29-2018
10:27 AM
You've done a lot of testing on this, @BirdDog. Thanks! I'm bookmarking this topic, as it has good info on the app. I think the best thing about it is it would let people download during bonus time and then watch without any of the buffering, which is what drives people batty.
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12-29-2018
10:07 AM
Good, you're in the right area now. 🙂 The reps will see this next week and address it. Give them time, as there may be other people ahead of you (and there are only a handful of reps on the site). *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. @pattymotley wrote: I have recently discontinued my phone service but I keep getting taxed for it. I have called about this several times and told it is fixed but it keeps comming up on my bill.
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12-29-2018
09:52 AM
This area where you posted is just for general chat, not for HN support and the reps may not respond to you here. You should go to myAccount and Billing and start a topic there. Just copy and paste the contents of your post here. Only the Hughesnet reps can check your account from their side to see what's going on, and they're not around on the weekend, so it will be next week when you hear back from them. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. @pattymotley wrote: I was receiving phone service but since disconnecting it I still get billed for the telecommunication taxes. I have made repeated calls about this and been told it was fixed but when my bill was posted the tax was still there.
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12-28-2018
02:34 PM
2 Kudos
Ahhhhhh! Figured it out. LOL (Edit: this is the guy named after a famous duck, right?) Yes, this explains many things. Astoria's where it happened, though, but it's probably a diversion by the aliens. @MarkJFine wrote: Actually, I messed that up badly. He's from Jamaica Estates. Astoria's way up by Laguardia. No idea why I thought Astoria. And where I was from is now officially called Rochdale (even though the post office was Jamaica). Oh well, you know what they say is the first thing to go...
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12-28-2018
02:01 PM
Lou Costello? Tony Bennett? @MarkJFine wrote: Guess who comes from Astoria and it will all suddenly make incredible sense. (I'm from Flushing and Jamaica... so, it's not me)
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12-28-2018
01:35 PM
1 Kudo
And Astoria suffered an electrical issue which some claim may have been an alien invasion. All in all, a challenging day.
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12-28-2018
11:10 AM
Oh, now it makes sense. I hadn't seen the home page. Thanks, BirdDog.
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12-28-2018
10:36 AM
Not sure what you mean..... @MarkJFine wrote: Just noticed the sidebar message. Wonder who it is...
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12-28-2018
10:34 AM
You don't post nearly as much as you used to when I first came on the site -- and C0rr0sive's disappeared from here, though I see he still posts on DSL Reports. Pity. @BirdDog wrote: I simply can't handle it anymore so I don't reply to those posts and I'm a happier person for it.
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12-28-2018
09:43 AM
1 Kudo
"Where's my data?" Florida. Data, like geese, migrate south for the winter.
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12-28-2018
08:21 AM
That's a pretty decent speed for the time of day and year, @GabeU. From what I can tell in my case at least, I can stream fine even at low speeds (earlier today it was 2.6, now it's going up again), as long as traffic on the beam is light.
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12-28-2018
08:16 AM
2 Kudos
You're welcome, @BirdDog. Good to see it does work. I think it could be a useful tool for those who can't stream as they would like to. While not a free option, it's not too expensive and it could save people a lot of frustration.
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12-27-2018
04:03 PM
No worries, Bill & Reta. Seriously, all the best to you, and fingers crossed all will be solved as soon as possible for you.
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12-27-2018
03:27 PM
So it uses data to DL (which of course makes sense) but not to play, right? @BirdDog wrote: Is fun to play and test something so I took the plunge also and here are my results so far. 1. It does work. I recorded an episode of Travelers on Netflix about 49 minutes in length. 2. Then downloaded to my phone. Can set to automatically download or set schedule in settings which is beta so don't know how that works yet. 3. It takes about the same length to record on the cloud as to watch the video, so my 49 minute video took a bit over that to record and do whatever it does on their side. 4. Nice thing is you can set everything to record during the day while you're awake and won't download until you do it manually or what you have set in the schedule. So user does have control when they actually use the data to download it. But the recording sits there in the cloud for 7 days to do so, unless you also buy a cloud package. So kind of up to the folks here if it is worth it to them sign up for the service. Is pretty neat IMO. Do need to realize when it is downloaded it is going to use the data just like normal so the higher definition used the higher the download amount. Someone who goes crazy with HD download during Bonus time is going to burn that data up fairly quickly. Also download speed during Bonus time goes up and down depending who is doing what and when just like the daytime. If lots of folks start using this service and download during Bonus time it could have a large impact on speed depending how many are doing it on a particular beam/gateway. Amanda will probably have something to add.
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12-27-2018
01:08 PM
Awesome, Amanda. Do report back-- if it works well, it may be a nice thing for people to have if they want to stream without buffering. It doesn't sound expensive at all, either. I understand it's something like 40 cents a download. @Amanda wrote: Got the app on my android phone and I am using the free credit to download a 20 minute TV show from Netflix. Echostar 17, Gen5 10GB, 2.4GHz (down the hall from it) for reference. Downloading in SD format. Will see how it goes on the first device then try to watch it on other devices.
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12-27-2018
10:40 AM
Yep, Other Guys is where I learned about it. I thought that after downloading something, you could watch it offline, not using any more data, so thought it might be useful for those "but I can't streaaaaaaaaaaaaaaaaam" users. They could download during bonus time and watch at any other time. Edit: Since it seems to work for people using Other Guys (whose plans have lower speeds), I was wondering if anyone using HN had used it and if it worked for them.
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12-27-2018
08:49 AM
1 Kudo
Has anyone used PlayOn Cloud? According to their site, it's "The mobile app that lets you record and download streaming shows and movies to watch offline."
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