Forum Discussion
slow to no speeds
Someone told me to start my own topic so her goes. Several months ago I had the same problem and talked and texted till I was blue in the face. Finally got escalated to the top and Bingo it was per...
Robert,
Thank you for the update. I am glad to hear it seems to be improving. I will keep an eye out for your response on Monday. Have a great weekend.
Thanks,
Felicia
I have said in my post that I have run test for every one I have talked to and chatted with at hughes and so far I have not been helped one of them gave me a couple of tokens and the last one got really rude and that I have no options and she couldn't help and hung up \. I have less than one gig left and have used all my data up on test anfter test for them.
Robert
Yep, this is why I wrote "It seems you may have run some already, so could you share the URL to your Testmy.com results page?" The problem is, the reps will very likely ask for the URL to your test results, so those results can be analysed. Testmy.com provides a lot of information they can use to help you. If you have an account with Testmy, there will be a history of the tests you have already run, and if you post the URL, they will be able to have a look.
I also did understand that you're running out of data and don't want to use it for more tests, which is why I wrote you may need to wait until the HN reps come back on the site on Monday to see what they say about that. Maybe they'll give you tokens so you can test.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
bcnowlin wrote:I have said in my post that I have run test for every one I have talked to and chatted with at hughes and so far I have not been helped one of them gave me a couple of tokens and the last one got really rude and that I have no options and she couldn't help and hung up \. I have less than one gig left and have used all my data up on test anfter test for them.
Robert
Like maratsade is saying, you need to create an account at Testmy.net and be logged into it when running tests. That way the mods have something to pass to the engineers that has your results in one easy to find place. Running tests when not having an account and being logged in leaves no easily traceable info linked directly to your particular site.
Here are my results going way back: https://testmy.net/quickstats/BirdDog2017
PS: The HughesNet test at my.hughesnet.com uses way too much data and is less accurate than TestMy.net in my opinion.
Thanks, this is what I have, I thought I was signing in all the time so I added some today
Robert
https://testmy.net/quickstats/bcnowlin
Robert,
After further investigating, I believe we need to get a tech out to replace the radio. Please see your private messages for further detail.
Thanks,
Felicia
