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About arceus213
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07-14-2019
11:52 PM
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08-21-2017
09:05 AM
Actually, it seems the Receive Data updated. So does this mean, we don't have to worry about the Unreturned equipment charge now?
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08-20-2017
10:46 PM
1 Kudo
@GabeU wrote: @arceus213 wrote: Tracking number: 1Z6W37599008376937 RMA Number: 302463439 So we have another problem similar to this thread: community.hughesnet.com/t5/myAccount-and-Billing/Received-an-email-about-RMA-equipment-not-received/td-p/79067 where Hughes is emailing us saying they haven't received the Modem, even though the tracking number shows that it has delivered to you guys. The main difference is that we didn't need to use packing tape because the UPS guy that delivered something to our house said that they had it, so we gave him the package. We understand that it hasn't been 5 days since you guys haven't processed the return, but we're starting to get worried because rmastatus hasn't updated still and we'll have to pay the unreturned equipment fee. If you can get this matter solved, that would be helpful. I hope you know your UPS guy well enough to trust him. But, just for reference, you should make sure that anything you ship in the future you tape shut yourself before it leaves your eyes. Yeah, we'll have to remember to do that in the future from now on.
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08-20-2017
06:34 PM
Tracking number: 1Z6W37599008376937 RMA Number: 302463439 So we have another problem similar to this thread: community.hughesnet.com/t5/myAccount-and-Billing/Received-an-email-about-RMA-equipment-not-received/td-p/79067 where Hughes is emailing us saying they haven't received the Modem, even though the tracking number shows that it has delivered to you guys. The main difference is that we didn't need to use packing tape because the UPS guy that delivered something to our house said that they had it, so we gave him the package. We understand that it hasn't been 5 days since you guys haven't processed the return, but we're starting to get worried because rmastatus hasn't updated still and we'll have to pay the unreturned equipment fee. If you can get this matter solved, that would be helpful.
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Unreturned Equipment Fee
08-06-2017
06:32 PM
1 Kudo
@Aedan wrote: Good Morning all and thanks for posting! Gabe, there was a technical issue at your gateway that affected your beam on 7/28. Arceus213, your beam was affected by severe weather on 7/28 and 7/29. Arceus213, I also pulled up your account to troubleshoot. Your system is showing state code 13.2.2. Please verify that the LAN cable on one end is connected to the LAN port on the back of the modem and the other end to your computer. Thanks. Actually, the ethernet cable is connected from the Hughesnet HT1100 Modem to the Linksys E2500 wireless modem. Unfortunately, I wasn't at my home during the week, so there was no computer turned on at the time. Other than that, the internet is working fine right now.
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07-28-2017
07:46 PM
So we had got the modem either Tuesday or Wednesday. All was fine most of the week, until the low signal issue happened again a little bit ago. The only difference is that it occured for almost an hour. This was the downlink state code before it changed to 11.2.1 as shown in this picture: The uplink state code was 12.2.1. I had reset the modem to see if the problem was solved, but it still occured as shown in this picture: The current diagnostic code is 0000-0000-0000-0027. P.S. Forgot to say that the Modem's serial number is B3 0010751134 A3.
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07-23-2017
12:23 AM
Will a technician come and replace the modem that we're currently currently using with a newer one? I just want to make sure on this.
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07-22-2017
11:33 PM
Unfortunately, I didn't write down the state code at the time. I can however, show the state code monitor in the following pictures: Nevermind the 30.2.2 state code. The reason it's there is because I have problems downloading from sites such as Mediafire when web acceleration is enabled, so I keep it disabled. And the outage wasn't too long, although I forgot how much time it was approximately for. Currently the signal is back to normal as shown in this picture: This is the current association status (mine didn't have J1 or J2): Finally, the diagnostic code changed, it is now 0000-0000-0216-3842, in case you wanted to know.
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07-22-2017
10:14 PM
Serial Number: B1-0005494030-A4 So we have another problem where the signal goes down very low. This has happened two days this week, during the night time hours. It is clear outside currently. Right now, I'm able to access the internet, but the signal could go low again. The current diagnostic code is 0000-0000-0000-0027.
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