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About arceus213
since
09-02-2015
2 weeks ago
arceus213
Sophomore
11
Posts
1
Kudos
1
Solution
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2 weeks ago
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2 weeks ago
1 Kudo
Aedan wrote: Good Morning all and thanks for posting! Gabe, there was a technical issue at your gateway that affected your beam on 7/28. Arceus213, your beam was affected by severe weather on 7/28 and 7/29. Arceus213, I also pulled up your account to troubleshoot. Your system is showing state code 13.2.2. Please verify that the LAN cable on one end is connected to the LAN port on the back of the modem and the other end to your computer. Thanks. Actually, the ethernet cable is connected from the Hughesnet HT1100 Modem to the Linksys E2500 wireless modem. Unfortunately, I wasn't at my home during the week, so there was no computer turned on at the time. Other than that, the internet is working fine right now.
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3 weeks ago
So we had got the modem either Tuesday or Wednesday. All was fine most of the week, until the low signal issue happened again a little bit ago. The only difference is that it occured for almost an hour. This was the downlink state code before it changed to 11.2.1 as shown in this picture: The uplink state code was 12.2.1. I had reset the modem to see if the problem was solved, but it still occured as shown in this picture: The current diagnostic code is 0000-0000-0000-0027 . P.S. Forgot to say that the Modem's serial number is B3 0010751134 A3.
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a month ago
Will a technician come and replace the modem that we're currently currently using with a newer one? I just want to make sure on this.
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a month ago
Unfortunately, I didn't write down the state code at the time. I can however, show the state code monitor in the following pictures: Nevermind the 30.2.2 state code. The reason it's there is because I have problems downloading from sites such as Mediafire when web acceleration is enabled, so I keep it disabled. And the outage wasn't too long, although I forgot how much time it was approximately for. Currently the signal is back to normal as shown in this picture: This is the current association status (mine didn't have J1 or J2): Finally, the diagnostic code changed, it is now 0000-0000-0216-3842, in case you wanted to know.
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a month ago
Serial Number: B1-0005494030-A4 So we have another problem where the signal goes down very low. This has happened two days this week, during the night time hours. It is clear outside currently. Right now, I'm able to access the internet, but the signal could go low again. The current diagnostic code is 0000-0000-0000-0027.
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05-18-2017
04:01 AM
Looks like I'm not getting any DNS errors now. If any more Timeout DNS Query errors pop up, I'll let you know.
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05-18-2017
03:03 AM
Hughesnet Modem serial number: B1-0005494030-A4. This is Allen's son, Evan again. Sorry if we're on a different account. But we're having another problem with the internet. We're currently getting Timeout DNS query errors when accessing sites. If you can solve this problem, that would be nice.
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