ContributionsMost RecentMost LikesSolutionsRe: Getting an email about the RMA equipment not received. Actually, it seems the Receive Data updated. So does this mean, we don't have to worry about the Unreturned equipment charge now? Re: Getting an email about the RMA equipment not received. GabeU wrote: arceus213 wrote: Tracking number: 1Z6W37599008376937 RMA Number: 302463439 So we have another problem similar to this thread: community.hughesnet.com/t5/myAccount-and-Billing/Received-an-email-about-RMA-equipment-not-received/td-p/79067 where Hughes is emailing us saying they haven't received the Modem, even though the tracking number shows that it has delivered to you guys. The main difference is that we didn't need to use packing tape because the UPS guy that delivered something to our house said that they had it, so we gave him the package. We understand that it hasn't been 5 days since you guys haven't processed the return, but we're starting to get worried because rmastatus hasn't updated still and we'll have to pay the unreturned equipment fee. If you can get this matter solved, that would be helpful. I hope you know your UPS guy well enough to trust him. But, just for reference, you should make sure that anything you ship in the future you tape shut yourself before it leaves your eyes. Yeah, we'll have to remember to do that in the future from now on. Getting an email about the RMA equipment not received. Tracking number: 1Z6W37599008376937 RMA Number: 302463439 So we have another problem similar to this thread: community.hughesnet.com/t5/myAccount-and-Billing/Received-an-email-about-RMA-equipment-not-received/td-p/79067 where Hughes is emailing us saying they haven't received the Modem, even though the tracking number shows that it has delivered to you guys. The main difference is that we didn't need to use packing tape because the UPS guy that delivered something to our house said that they had it, so we gave him the package. We understand that it hasn't been 5 days since you guys haven't processed the return, but we're starting to get worried because rmastatus hasn't updated still and we'll have to pay the unreturned equipment fee. If you can get this matter solved, that would be helpful. Re: Signal going down for some reason Aedan wrote: Good Morning all and thanks for posting! Gabe, there was a technical issue at your gateway that affected your beam on 7/28. Arceus213, your beam was affected by severe weather on 7/28 and 7/29. Arceus213, I also pulled up your account to troubleshoot. Your system is showing state code 13.2.2. Please verify that the LAN cable on one end is connected to the LAN port on the back of the modem and the other end to your computer. Thanks. Actually, the ethernet cable is connected from the Hughesnet HT1100 Modem to the Linksys E2500 wireless modem. Unfortunately, I wasn't at my home during the week, so there was no computer turned on at the time. Other than that, the internet is working fine right now. Re: Signal going down for some reason So we had got the modem either Tuesday or Wednesday. All was fine most of the week, until the low signal issue happened again a little bit ago. The only difference is that it occured for almost an hour. This was the downlink state code before it changed to 11.2.1 as shown in this picture: The uplink state code was 12.2.1. I had reset the modem to see if the problem was solved, but it still occured as shown in this picture: The current diagnostic code is 0000-0000-0000-0027. P.S. Forgot to say that the Modem's serial number is B3 0010751134 A3. Re: Signal going down for some reason Okay. Re: Signal going down for some reason Okay. Re: Signal going down for some reason Will a technician come and replace the modem that we're currently currently using with a newer one? I just want to make sure on this. Re: Signal going down for some reason Again, the modem that I have is an HT1000 modem. Re: Signal going down for some reason The modem that I have is an HT1000 modem.