dfbeck
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Hi, this isn't really a technical issue but I was unsure where else to put it. While I can't complain about the service since it's performed quite acceptably for a long time now I do have two concerns over email. The first is the load time after the request for my name. After that it says 'redirecting' where it will stall for 20 to 30 seconds but sometimes long enough that it times out. I've closed all other applications even rebooting the modem and computer but nothing reduces the load time. Actually, if it didn't time out I could live with this so the second issue is spam. I donate to a few worthy causes and while they all post that my info will remain secret it's obvious that someone is lying. My email address has been passed out, or sold, to companies that I would have nothing to do with even if I was rich, blind, and mentally impaired. Of course, this has nothing to do with Hughes but in an effort to reduce the upwards of 100 to 125 unwanted emails daily I label them SPAM which I assumed would result in those email addresses being blocked but they aren't. I understand their use of different addresses in an effort to circumvent such actions but I've recorded the addresses from one logon to the next and they are identical. So what is the purpose of being able to categorize email as spam? Many of these pests place an option on their email that if I wish to be removed from their list simply click 'here' but it turns out that is simply a way to confirm to these ne'er-do-wells that their spam has reached a living breathing person thereby increasing the asking price when my name is offered for sale again. (makes me feel kind of cheap) So, information on the spam label would be greatly appreciated. DaveSolved7.5KViews0likes1CommentRe: Upload Issue again
GabeU, Ok, finally got Testmy.net figured out except for one issue, combined testing with max data set. You see the tabs to the right of 'optional'? Both will set the 'minimum' data size but won't affect the maximum so it still tests anything it wants and of course, if it tests something reasonable the first time and runs quickly it will rerun with more data the next time so it is very important that I remember to click nfw. I'm following your instructions but unless I test upload and download separately I have no control over the maximum data used. Hughes Level 4 called today (1/11/19) and when she had me run the upload test it was 33Kbps up and 21.3 down. Unplug the modem, bypass the router, long periods of silence and 'still buffering' for 25 minutes until it finally steamed without buffering but I haven't a clue what she did and I got the idea that she had a quota on either words or characters used, kink of like Twitter. I appreciated what ever she did but as she trying to get off the phone I asked if 2215 ms ping rate wasn't a touch long. She said she didn't know, 'bye'. I've never asked any tech about that before so I don't know if only certain techs are familiar with ping rates. I let it go and won't complain unless it becomes a consistant issue. What is your average ping rate? I don't know if testmy.net arbitrarily picks Dallas to ping but that's what this is testing. I understand that a high ping rate will affect the loading of a page which is what I'm running into. Slow to connect, handshake, etc. but once loaded it streams with litte buffering now. She must have done something, 1.5 Mbps up - 25Mbps down. Just so it stays. Thanks for the info. Oh, you're right, I wasn't able to see that your note about being out of data was addressed to someone else. I've yet to figure out this board.14KViews0likes1CommentRe: Upload Issue again
GabeU, I wish running out of data was the problem but that's not it. What a coincidence, Hughes called me as I was writing the first sentence. Cameran wanted to know if I was still experiencing issues. He said he would move this to the next level so we'll see what happens. As far as data use, I'm not able to download at resolution greater than 360p if I don't want to watch the spinning arrow every couple of seconds for the first 10/15 minutes which starts looking like an issue with response time. Just now I pinged Dallas with the return rate of 2169 ms. Not good. The average months ago was approximately 750 ms but lately it's been on the high side of 800 with 1000 not unusual. That shows up as long delays in openning a page sometimes to the point of timing out. I've run out of data just once but I purchased 8 gigs of tokens and ended up using only 7 megs so I've had 7.3 gigs just sitting for a couple of years now. I've been setting the data to be tested at 6 megs for upload but that's the only thing tested. Is there a way to set the max up and download test amounts together? I don't know if I'm not looking in the right place or testing both with max set is not permitted. One other thing I discovered is that if Testmy.net is open and I'm logged in it keeps testing even though a test is not called for. That ate up most of my data last month before I realized it. Anyway I was told that I'd get a call from Hughes in the next couple of days. It would be nice to get the service useable. I don't want to change services. Thanks for your reply.9.7KViews0likes3CommentsRe: Upload Issue again
GabeU, I've had the same issue with Testmy.net before, continuing to test even after it's completed the number of tests called for and I don't have a clue. I'll just have to remeber to end the test and log out. As far as calling, I waited until this morning and I just got off the phone. The tech said she ran tests and weather was affecting the signal from South Dakota which I'm going to believe since she had me run Testmy and the download speeds look like a saw with download .92 to 27.3 Mbps and upload .20 to .86 Mbps. Dl has never been great but good enough to stream without a problem for at least 3 months and the ul is no better and no worse. If it truly is weather it will be gone within an hour and I'll test it again. A coincidence? I was the techical supervisor for a midwest cable company serving 190,000+ subs and I have heard every excuse given either by the phone bank or lazy feild techs. The best, or worse depending on how you look at it, was a customer with repeat reception problems who was ready to quit us and go with satellite since a tech told them the problem would be fixed as soon as the space shuttle was flying again. This was April, 1986. It was actually a staple shot thru the house drop that sucked in moisture to corrode the rg6 connector. The tech didn't want to rehang it. Weather was always a good one too so long as it wasn't happening locally. I'll test again in a couple of hours.9.7KViews0likes0CommentsRe: Upload Issue again
GabeU Makes sense, consistant size that is. Beside that, this am I set Testmy to run just 5 times at hour intervals. When I got back Testmy had run for 11 hours and had eaten up 11.5 gigs. I wasn't really concerned about Anytime data before but now I'm a bit concerned. I still have 14.5 gigs and 7 that I purchased over a year ago before I understood how that worked. What I'm trying to figure out is why Testmy arbitrarily ran on it's own. And it's not the first time that has happened. Until I know I'm going to close the page when I'm thru with it. One other issue I noted today, something I never noticed as an issue before is latency. It was recorded at 1575 ms which is a problem unto itself. I'll watch it to see if it's a fluke or consitant. I pinged Hughesnet.com above 900 several times with random numbers under 600. I'm calling a tech tomorrow to see how fast this can get pushed up to the next level. This is becoming untenable. Thanks for the advice.9.8KViews0likes2CommentsRe: Upload Issue again
BirdDog I forgot to change the data size but it's no big deal since I can't stream anything over 360p for more than a minute or two and usually it streams at 240 or 144p. I start out with 50 gigs and with 9 days left I still have 24gigs remaining. The buffering/crappy video is getting really old. I was hoping maybe a moderator might take note. I'll call customer service, unplug the modem and end up back here anyway. Poor resolution makes it hard to scam the scammers. That was the first email scam I've had in a while but I've had the IRS that was going to come to my house and someone from Windows was going to disconnect my internet service unless I paid $199.99. My virtual machine has a directory listed 'Financial' and once those idiots connect thru Logmein they down load that directory which only has one file, MEMZ virus that executes as soon as they open it. The other choice is to blank their screen, kill their keyboard and syskey them. I have scammers. And crappy resolution. It's an absolutely flat line in Testmy from .33 to .26Mbps I've got to find someone to look at this. https://testmy.net/quickstats/Hangfire9.8KViews0likes4CommentsRe: Upload Issue again
maratsade GabeU, I don't know how much of Testmy results are available from the url. I've never posted the url before, it's always been screen prints. I started this post about 3:30 and got distracted by an email that said it was from Hughes. It explained that my email had been hijacked and it was necessary for me to reenter user name and password along with payment info, especially payment info. I figured who ever sent it was looking for something to read so I send them 90,000 copies of Death Traps from Kindle using an anonymous emailer. I hate scammers and it wasn't all that quick to send those books with uploads at .33Mbps or less but it's worth it. https://testmy.net/quickstats/Hangfire12KViews0likes8CommentsRe: Upload Issue again
marasade, Yah, those speeds are pretty crazy but they've appeared on Testmy.net and Ookla. It has to be some kind of fluke with the test programs. I'm going to run Testmy.net again tonight since it appears that from the constant buffering and videos starting at 144p and switching back and forth every 2 or 3 minutes the problem is getting worse. I had to drop Netflix and Hulu again. I just don't have the patients. I'll copy the results. I really dislike the thought of quitting on Hughes. When it works, it works great and is really quite dependable but every time an issue comes up like this it takes weeks to be corrected and I get the idea that the problem was more likely to have simply gone away on it's own rather than an actual repair. Windstream dsl is less than a mile away but I'll wait and see what happens this time.12KViews0likes0CommentsRe: Upload Issue again
GabeU Maratsade, Darn decimal points, refuse to stay where they're planted. It should be .33Mbps and it's actually become even slower at .22Mbps while some videos refuse to even start. Testing was performed with Testmy.net, Ookla, and Xfinity Speed Test. Yesterday, 12/21/18, page loading was about as bad as it gets. Even text only pages with no embedded video was painfully slow causing Testmy.net to time out. I'm running a speed test 12/22/18 at 2:49 and the upload speeds at 2.2Mbps are faster than than the download speeds at .430Mbps but as is the case those slow download numbers are only occuring intermittantly. I was going to average the data from all three speed applications but since the speeds vary with such rapidity even a 30 second difference is enough to generate an inaccurate reading so I used just Testmy.net as the official test. Intel i5 with 8gigs mem on Win 7 If a packet sent from this desktop but not received at Hughes due to noise, a high error rate or whatever, is that packet sent again automatically? I've had videos that refused to load until I refreshed the page and some have timed out without my intervention. I don't know if that is simply a fluke, a coincidence in the timing of my call for the page to refresh or if the data being resent was the reason the page finally loaded.12KViews0likes11CommentsUpload Issue again
It made it almost a full three months that I was able to stream videos at any resolution without buffering with only the intermittant issue that would last no more than 48 hours or so. But I knew it couldn't last. While download speeds average 16.7Mbps upload speeds drop to an average of 3.3Mbps which means uploads are virtually shutoff at times. Those averages were attained between 1:00 am and 7:00 am 11:00 am to 3:00pm any day of the week. This has lasted more than two weeks now just to make sure it was a real issue and not a whiny complaint generated by a transient glitch. Currently all videos launch in 144p or switch back to that within seconds of choosing 360 or 480 regardless of the time of day with the corresponding state code of 12.1.9 lasting from 30 seconds to 10 minutes occuring roughly every 15 to 30 minutes. The modem is plugged directly into the wall, it's been rebooted with the router bypassed, and though there is zero chance it could be related another desktop computer was used (only because I'm always asked to try that). I have not called the repair number since they have not yet been able to offer any fix and this is where they suggest I bring the issue in the hope that it might catch the eye of a moderator who can delve into the irritation with a better chance of success. The last one to deal with this posted it would be looked into and without another communique the issue was corrected, more than less, for the period I stated, nearly 90 days (76 to be exact). I'm on Gen4 having no reason to upgrade to Gen5 (even though technicians have advice me to do so) since I already have a router, 50 gigs of time, and no issue with download speeds beside the fact that it would cost me something like $40 more a month. I'm open to suggestions. It occured to me that I didn't present max speeds which I'm concerned might be a bit of wishful thinking. 69.1Mbps download and 86.8Mbps upload. (And who said this wasn't a gamers provider)Solved12KViews0likes20Comments
