About dfbeck

Hi, this isn't really a technical issue but I was unsure where else to put it. While I can't complain about the service since it's performed quite acceptably for a long time now I do have two concerns over email. The first is the load time after the request for my name. After that it says 'redirecting' where it will stall for 20 to 30 seconds but sometimes long enough that it times out. I've closed all other applications even rebooting the modem and computer but nothing reduces the load time. Actually, if it didn't time out I could live with this so the second issue is spam. I donate to a few worthy causes and while they all post that my info will remain secret it's obvious that someone is lying. My email address has been passed out, or sold, to companies that I would have nothing to do with even if I was rich, blind, and mentally impaired. Of course, this has nothing to do with Hughes but in an effort to reduce the upwards of 100 to 125 unwanted emails daily I label them SPAM which I assumed would result in those email addresses being blocked but they aren't. I understand their use of different addresses in an effort to circumvent such actions but I've recorded the addresses from one logon to the next and they are identical. So what is the purpose of being able to categorize email as spam? Many of these pests place an option on their email that if I wish to be removed from their list simply click 'here' but it turns out that is simply a way to confirm to these ne'er-do-wells that their spam has reached a living breathing person thereby increasing the asking price when my name is offered for sale again. (makes me feel kind of cheap) So, information on the spam label would be greatly appreciated. Dave ... View more

It made it almost a full three months that I was able to stream videos at any resolution without buffering with only the intermittant issue that would last no more than 48 hours or so. But I knew it couldn't last. While download speeds average 16.7Mbps upload speeds drop to an average of 3.3Mbps which means uploads are virtually shutoff at times. Those averages were attained between 1:00 am and 7:00 am 11:00 am to 3:00pm any day of the week. This has lasted more than two weeks now just to make sure it was a real issue and not a whiny complaint generated by a transient glitch. Currently all videos launch in 144p or switch back to that within seconds of choosing 360 or 480 regardless of the time of day with the corresponding state code of 12.1.9 lasting from 30 seconds to 10 minutes occuring roughly every 15 to 30 minutes.   The modem is plugged directly into the wall, it's been rebooted with the router bypassed, and though there is zero chance it could be related another desktop computer was used (only because I'm always asked to try that).   I have not called the repair number since they have not yet been able to offer any fix and this is where they suggest I bring the issue in the hope that it might catch the eye of a moderator who can delve into the irritation with a better chance of success. The last one to deal with this posted it would be looked into and without another communique the issue was corrected, more than less, for the period I stated, nearly 90 days (76 to be exact).    I'm on Gen4 having no reason to upgrade to Gen5 (even though technicians have advice me to do so) since I already have a router, 50 gigs of time, and no issue with download speeds beside the fact that it would cost me something like $40 more a month.   I'm open to suggestions.   It occured to me that I didn't present max speeds which I'm concerned might be a bit of wishful thinking. 69.1Mbps download and 86.8Mbps upload. (And who said this wasn't a gamers provider) ... View more

I've had an error code of 12.1.9 intermittantly for the last week. It also randomly gives me a 30.1.1 more often up to over an hour and a half today. I have reset acceleration many times. I have the modem plugged into a regular surge protector but when this runs with no issues for 3 months plugged into an ups, I don't believe that is an issue and since we have transient outages regularly it needs to stay in the ups. I've had 2 or 3 techs here for outages and state code issues. No one has offered to change the modem while one tech diagnosed a bad cable and refused to believe he had it plugged into an inactive usb port on his laptop. The dish has been tweaked twice, maybe more. I don't remember. It just seems like this will work without a problem for about a month then the intermittant problems start, hang around for a while, and then leave. I don't call repair unless I absolutely have to since the cell reception is spotty and if I'm disconnected I have to start the story all over again. To be fair, the last intermittant poor reception was a loose connector that the Hughes tech did a splendid job finding. High marks to him. This latest problem has been occuring since Thursday, 3 days ago and it has finally degraded the service to the point it's nearly unuseable and I'm being logged off sites constantly. They send an update and when there's no response they log me off. I like the service, when it works and complete outages don't happen all that often but these intermittant problems are pushing me towards a dns service that is one mile away and moving, sending out letters addressed to 'Dear Future Customer'. I don't believe that there is anything else I can do on this end and tech calls scheduled sooner than 4 days out are not the norm, they are an absolute miracle. They're usually 5 to 7 days. I'm open to suggestions. ... View more