Forum Discussion

dfbeck's avatar
dfbeck
Junior
7 years ago

Upload Issue again

It made it almost a full three months that I was able to stream videos at any resolution without buffering with only the intermittant issue that would last no more than 48 hours or so. But I knew it ...
Performance
  • dfbeck's avatar
    dfbeck
    6 years ago

    GabeU,

    Ok, finally got Testmy.net figured out except for one issue, combined testing with max data set.

    You see the tabs to the right of 'optional'? Both will set the 'minimum' data size but  won't affect the maximum so it still tests anything it wants and of course, if it tests something reasonable the first time and runs quickly it will rerun with more data the next time so it is very important that I remember to click nfw. I'm following your instructions but unless I test upload and download separately I have no control over the maximum data used.

     

    Hughes Level 4 called today (1/11/19) and when she had me run the upload test it was 33Kbps up and 21.3 down. Unplug the modem, bypass the router, long periods of silence and 'still buffering' for 25 minutes until it finally steamed without buffering but I haven't a clue what she did and I got the idea that she had a quota on either words or characters used, kink of like Twitter. I appreciated what ever she did but as she trying to get off the phone I asked if 2215 ms ping rate wasn't a touch long. She said she didn't know, 'bye'. I've never asked any tech about that before so I don't know if only certain techs are familiar with ping rates. I let it go and won't complain unless it becomes a consistant issue. What  is your average ping rate? I don't know if testmy.net arbitrarily picks Dallas to ping but that's what this is testing. I understand that a high ping rate will affect the loading of a page which is what I'm running into. Slow to connect, handshake, etc. but once loaded it streams with litte buffering now. She must have done something, 1.5 Mbps up - 25Mbps down. Just so it stays. Thanks for the info.

     

    Oh, you're right, I wasn't able to see that your note about being out of data was addressed to someone else. I've yet to figure out this board.

     

maratsade's avatar
maratsade
Distinguished Professor IV

I think your decimal points have been doing some holiday partying already. LOL. 

 

Where did you get these speeds? "69.1Mbps download and 86.8Mbps upload."   The upload speed is especially suspect, so I wonder if you got it with Speedtest, Xfinity, or another one of those tests that are not recommended for testing the speed of a satellite connection, because they do not give reliable results (maybe due to the latency?).  

 

If you could post the URL to your Testmy.net account results page, that'd provide a wealth of data for people (especially HN engineers) to analyze, and it'd give them a more accurate picture of what may be going on.

 

The URL would look like this:  https://testmy.net/quickstats/[your username]

 

I hope the problems you're experiencing get solved quickly. Stinks to have all these issues. 

 

dfbeck's avatar
dfbeck
Junior
7 years ago

maratsade GabeU,

 

I don't know how much of Testmy results are available from the url. I've never posted the url before, it's always been screen prints. I started this post about 3:30 and got distracted by an email that said it was from Hughes. It explained that my email had been hijacked and it was necessary for me to reenter user name and password along with payment info, especially payment info. I figured who ever sent it was looking for something to read so I send them 90,000 copies of Death Traps from Kindle using an anonymous emailer. I hate scammers and it wasn't all that quick to send those books with uploads at .33Mbps or less but it's worth it.

https://testmy.net/quickstats/Hangfire

 

 

  • BirdDog's avatar
    BirdDog
    Assistant Professor
    7 years ago

    dfbeck, really should run manual 25MB file size for download tests and 6MB size for upload. You're burning through a lot of data using automatic file size and is not necessary as the manual tests provide accurate results.

     

    Lol on what you did to the scammers. Good you realized they were only trying to get your info.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      6 years ago

      "manual 25MB file size for download tests and 6MB size for upload."

       

      I thought it was 12 down/3 up for Gen 4 and 25 down/4 up for Gen 5....

    • dfbeck's avatar
      dfbeck
      Junior
      6 years ago

      BirdDog

      I forgot to change the data size but it's no big deal since I can't stream anything over 360p for more than a minute or two and usually it streams at 240 or 144p. I start out with 50 gigs and with 9 days left I still have 24gigs remaining. The buffering/crappy video is getting really old. I was hoping maybe a moderator might take note. I'll call customer service, unplug the modem and end up back here anyway.

      Poor resolution makes it hard to scam the scammers. That was the first email scam I've had in a while but I've had the IRS that was going to come to my house and someone from Windows was going to disconnect my internet service unless I paid $199.99. My virtual machine has a directory listed 'Financial' and once those idiots connect thru Logmein they down load that directory which only has one file, MEMZ virus that executes as soon as they open it. The other choice is to blank their screen, kill their keyboard and syskey them. I have scammers. And crappy resolution. It's an absolutely flat line in Testmy from .33  to .26Mbps I've got to find someone to look at this. https://testmy.net/quickstats/Hangfire

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        6 years ago

        dfbeck

         

        Two things:

         

        First, though you have plenty of data, the tests being the same size is important to the reps and/or engineers.  What causes issues can sometimes be seen in patterns in the speed test results, and when the tests are of varying sizes it can make it harder for the reps and/or engineers to detect those patterns.  Because of that, it's important that you use the Gen4 speed test sizes, which are 12MB for download and 3MB for upload.  I do realize that you simply forgot to change the test size, but it's important to do this from here on out.  Also, if you're running the tests using the test scheduler, make sure to check the "nfw" box so that the tests don't forward in size, though the 12MB download test may still do so (see below).  

         

        Secondly, if you're seeing a lot of resizing when running the download test, you should change the test size you use from 12MB to 15MB.  The 12MB manual test will forward to a larger size if the test doesn't last for at least seven seconds, but the 15MB test does not do this.  So, again, if you often see the 12MB test forward to a larger size, please start using the 15MB test size instead.  

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 years ago

    "I don't know how much of Testmy results are available from the url. I've never posted the url before, it's always been screen prints. "

     

    Whatever you did on Testmy under that account will show there, and I'm told it has lots of info the engineers can use to figure out what's going on.

     

    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

     

    dfbeck wrote:

    maratsade GabeU,

     

    I don't know how much of Testmy results are available from the url. I've never posted the url before, it's always been screen prints. I started this post about 3:30 and got distracted by an email that said it was from Hughes. It explained that my email had been hijacked and it was necessary for me to reenter user name and password along with payment info, especially payment info. I figured who ever sent it was looking for something to read so I send them 90,000 copies of Death Traps from Kindle using an anonymous emailer. I hate scammers and it wasn't all that quick to send those books with uploads at .33Mbps or less but it's worth it.

    https://testmy.net/quickstats/Hangfire