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Re: Equiment return
I did get a mailing label for the box. Instructions say put a UPS shipping form in the box. That I did not get. My girlfriend said she'd drop the box off at a UPS store tomorrow so I don't have to pay their fee. I thought I had 45 days. A letter accompanying the instruction sheet says 21 days. Gave me pause. Thanks7.3KViews1like2CommentsEquiment return
Your equipment is all boxed up and ready to go. There was no UPS packing slip in the return box when I got it. I am disabled and would prefer pickup. But that would cost me $16.80. Unlike changing out a modem, where there was no pickup fee. But I think I can get someone to drop it off at a UPS store tommorow. You sure don't make this easy. I think your instructions say I have 21 days from my last date of service to get it back to you. My last day of service was August 28. So 21 days from then is about Setember 18? But UPS didn't drop off your return box here until about September 1, 5 days later than my cancelation date. I thought the girl on the phone, when I cancelled, said I had till October 4 to return. This has been confusing to say the least.Solved7.3KViews0likes5CommentsEarly Termination Fee
I am a little confused about the wording concerning the early termination fee. Does the policy state the fee is $400 minus $15 a month for each month of service only during the first the first 90 days? Or, since I have had service since 27Jun17 , if I cancelled in May, wwould it be 400-165=$235, or something else?13KViews0likes17Comments